Rated 3.8 out of 5 by 235
Rated 1.0 out of 5.0 by Awfulmemories Truly awful and upsetting stay
My husband and I stayed at the Crowne Plaza, Nottingham for one
night and were both left incredibly disappointed with the stay from start to finish. We stayed in room 305 and had the worst nights sleep. I am not sure if there was a problem with the heating but every 5 minutes or so it made a huge clanging noise which continued through the night, which resulted in neither of us getting any sleep. There was also a function downstairs so we were subjected to a ridiculous amount of noise during the night too. We were not informed that there was a function on that evening when we checked in, neither were we informed by email that there would be excessive noise throughout our stay.
As I was awake at 2am due to the noise of the heating and the function downstairs, I decided to order room service and was told that it would be charged to the room using the card we paid
with. When the food arrived, we were told that they wanted cash payment. Luckily we had money, but were not happy that we were told incorrect information.
We had breakfast included with the room, so when we went down
for food, we were once again left disappointed - the dining area was dirty, I presume from the night before. There was no apology for the state of the dining area. All the cutlery and crockery was dirty, and although the food tasted OK, when you are eating it off a dirty plate using dirty cutlery, it
leaves a rather sour taste. Not impressed. We checked out early as a result.
All in all we were extremely upset with the below average standards and felt that it ruined our weekend. I wouldn't recommend this hotel to anyone.
I've forwarded my complaint to head office and received a very dismissive email back. I've escalated my complaint and am waiting to hear back.
December 19, 2013
Rated 5.0 out of 5.0 by Ant67 Great hotel and location
The hotel was idealy located with an easy walk to any city centre attraction, the room was adequate but a little smaller than we would have liked, the breakfast buffet was fantastic.
Will definately stay again on our next trip to Nottingham.
December 18, 2013
Rated 4.0 out of 5.0 by Mckjrdi101 Business stay
Good position for the city. good gym and facilities good food and staff. internet wifi needs improvement
December 17, 2013
Rated 4.0 out of 5.0 by Babba Nice touch.
It was a nice touch to have bath robes,bottled water as complimentary,it added to our two night stay and we had our xmas dinner and disco on the Saturday night.
December 11, 2013
Rated 5.0 out of 5.0 by alternate41 A culture of customer service
I often find that there is one member of staff at a particular hotel that goes out of their way to be friendly and helpful. What I have found with 5 stays at this hotel over the last couple of months is that EVERY member of staff I have interacted with has been friendly and helpful. It makes a big difference to the overall feeling about the hotel.
Rooms are warm and cosy. The hotel is generally quiet at night and it is very handy for the city centre. I haven't eaten in the restaurant but the bar food is fine.
My only criticism is something very minor yet not easily fixed. Why isn't there some kind of facade to cover the ugly hotel parking garage next to the hotel? Other than that I have absolutely no complaints!
December 8, 2013
Rated 3.0 out of 5.0 by Phoe14 room was ok if you live in a care home
We booked two rooms, one was just ok, but the other smelt like a room in an old people's home, disgusting. They were fully booked that night so didn't even bother saying anything about it. It just looked shabby, tired, basic, bathroom finishing touches were very poor, tiling and silicone must of been done by a 5 year-old. The whole experience wasn't good, lots of other little hiccups that lead me to decide we wouldn't be staying there again. We stay quite a lot at the crowne plaza in Birmingham, which is fanatic. All crowne plaza are NOT the same.
December 8, 2013
Rated 3.0 out of 5.0 by Norfolktravellertoooften No air con lets it down
I stay here a lot. The staff are excellent and the hotel is good. BUT the hit con is hit and miss. It is (very) gradually being refreshed, but too often I end up having to change rooms as it is unbearably hot and stuffy.
The beds and bedding are very comfy, but the heat lets the hotel down badly.
Crowne Plaza needs to fix this fast.
December 8, 2013
Rated 2.0 out of 5.0 by JOHNO38 Noisey
we were put on the 7th floor which I thought would be quiet , think we ended up next to either the boiler rooms or air con units as we could hear these going most of the night , so relaxing night ended up being far from it , they give you ear plugs but I cannot sleep with air plugs so couldn't use them. The room was clean though and the staff friendly , wouldn't stay again I'm afraid .
November 27, 2013
Rated 4.0 out of 5.0 by Carl1970 Staff happy to help
Only stayed for one night, but found the staff very helpful and pleasant. The room was more than adequate for our needs and the breakfast was awesome! Well worth the upgrade at check in.
November 24, 2013
Rated 3.0 out of 5.0 by Johnnytired Swimming pool closed, wafer thin walls and noisy neighbours
On arrival we found out that the pool was closed for refurbishment. We weren't aware of this when we booked and this was one of the major factors in choosing the hotel in the first place so very disappointing. We later found that the walls are extremely thin as we were woken up at 5am by our neighbours who must have just arrived back after a night out and were talking loudly for a couple of hours so little sleep from then on. On the positive side the food was good. We had dinner in the restaurant in the evening and breakfast was excellent. Overall will not be returning.
November 22, 2013
Rated 3.0 out of 5.0 by Andy12365 Great location, small rooms....
That says it all.....great for shopping and the theatre district but small rooms. Still, the bar area is really nice....
November 20, 2013
Rated 3.0 out of 5.0 by Rogerdodger Central Location
We visit this Hotel every year , but this year we found the Hotel looking a little worse for wear, the cleanliness of our room left a lot to be desired. There was also a small list of outstanding maintenance and worn out items that could have been exchanged before allocating the room.
November 20, 2013
Rated 3.0 out of 5.0 by Ady01 Small Room lousy night club
The hotel is a nightmare to get to, Sat nav's struggle. The room certainly on the small side.
My room on the 5th floor looked out onto a live venue night club, which when banging away at 3am is not conducive to a good nights sleep.
The windows cannot be be opened and the room had a musty smell.
November 20, 2013
Rated 3.0 out of 5.0 by Ash7 My stay
This hotel is in the perfect location and is probably the only one in Nottingham town centre with its own carp park all be it at £12 a night The bar area and restaurant have a nice atmosphere and the breakfast was great
That's the good bit Although a platinum member and a higher floor up grade I was right next to the lift and after one night I had to resort to ear plugs to sleep The rooms are tired and I have had rooms with a toilet positioned so your knees are jammed against the wall
The gym is good and pretty new but not maned and I had to turn the TVs on myself to find some entertainment
The last straw was a stolen iPad which I left next to my bed (and not the safe) I reported it to the manager and she was very helpful but since getting home I have heard nothing
I will stay here again due to the convenience but will lock valuables away, take some music to the gym, request a room away from the lift and save up to park !!
November 18, 2013
Rated 5.0 out of 5.0 by JoeO1965 Great room and service as usual
I'm a regular visitor to this hotel over the past 11 years and have seldom been let down. Great service from start to finish as usual.
Would recommend staying here when in Nottingham.
Only drawback is the noise sometimes from the bars at front and rear of the hotel; although the earplugs supplied drown out the noise
Overall a wonderful set up.
November 18, 2013
Rated 5.0 out of 5.0 Excellent
We stayed here to go to a performance of Circ De Soleil, but made a weekend of it.
Its in a great central location, close to Theatre's, shops, restaurants, bars, tram stops and café's.
The staff were wonderful, happy and helpful, The room looked new with very comfy beds and bedding. It was also very quiet at night, despite there being functions on, enabling a great nights sleep.
It was all prefect thank you.
November 14, 2013
Rated 4.0 out of 5.0 by Simo1234 Great hotel - Tiny rooms
Crown Plaza Nottingham is a great hotel. The lobby, restaurant and bar are way above average, spacious, clean and stylish. Rooms are quite small but comfortable, furnitures are pleasant and modern. There is a gym that has been very recently refurbished, great place to work out any time during the day. I definitely recommend it.
November 12, 2013
Rated 4.0 out of 5.0 Friendly & helpful staff
The staff are very helpful, the hotel is well situated for the city centre and is well laid out. would recommend it. It has become our hotel of choice every time we stay in Nottingham.
November 9, 2013
Rated 5.0 out of 5.0 by DAWN511 GREAT ROOM AND FAB FOOD
WE HAD AN EXECUTIVE ROOM AND AFTER A DAY WALKING ROUND NOTTINGHAM IT WAS A GREAT RELIEF TO PUT YOUR FEET UP DRINKING A COFFEE LOOKING OUT OF OUR WINDOW WHICH WAS FLOOR TO CEILING OF THE NOTTINGHAM SKYLINE, WE HAD A GREAT MEAL IN THE RESTUARANT, AND BOTH MY HUSBAND AND MADE COMMENT ON HOW GOOD THE BREAKFAST WAS !! THE BEST HOTEL BREAKFAST WE'VE HAD IN A LONG TIME AND A TOASTER THAT ACTUALLY WORKS 1ST TIME!!. OUR ROOM SURPRISLEY LARGE AND FULLY EQUIPPED EVEN DOWN TO THE BATHROOM SCALES. WE DID GO INTO THE EXECUTIVE BAR AREA AFTER THE EVENING MEAL , IT WAS VERY WELL STOCKED WITH DRINKS AND NIBBLES. THE STAFF WERE VERY HELPFUL WHEN NEEDED. AND WE WILL BE BACK
November 7, 2013
Rated 5.0 out of 5.0 by Grizelda Excellent Customer Service
I was really pleased with the room and facilities in the Executive room, and felt it represented excellent value for money. The front line staff were very polite (in particular a lovely young man on the front desk on Sunday (3 November) morning. Overall, very impressed, the only criticism would be the heater/air con is a bit noisy.
I would definitely stay again.
November 6, 2013
Rated 1.0 out of 5.0 by Jsangal Expensive Wifi and swimming pool not available
Room with noise from outside and the services not good.
November 3, 2013
Rated 4.0 out of 5.0 by Blackfabbath Very nice staff & great facilities
We come to Crowne Plaza Nottingham for many reasons :
- The staff is really nice and competent (at the reception, cleaning, ...)
- There's a parking linked to the hotel
- The hotel is pretty close to the town center
- Rooms are comfortable and quiet
Best found 'price & quality' for us - highly recommended !
October 30, 2013
Rated 5.0 out of 5.0 by cackers lovely clean-staff friendly hotel
Stayed the night with my husband and son.
Excellent value for money, room clean nice touches with the bath robes and toiletries.
Breakfast was amazing too.
On a down side no free Wi-Fi and post code no good for Tom Tom/ Sat Nav to get you to the hotel.
Would defiantly recommend and stay again
October 15, 2013
Rated 4.0 out of 5.0 by Caso3 Clean and comfortable room
I was very surprised at the standard of rooms at the Crowne Plaza Hotel Nottingham given the price for one night's stay. The bed was very comfortable although I found the pillows too high for my taste and would bring my own pillow next time! The air conditioning/heating did not work in the and the room was very very warm. Thankfully, the hotel did provide a stand alone fan which we used overnight and everytime we were in the room. Everything else was spot on!
October 10, 2013
Rated 4.0 out of 5.0 by FLO6 A few let downs, but bar staff made it enjoyable.
We never got off to a good start, ok checked in early and yes I know check in is 2.00pm but loads of people checking in and getting rooms, ours was not ready so we said we would take what was (an upgrade was not availble due to hotel being full which we understand they cannot produce a room if this is the case)
So off we went to the room, it was quite small and on opening the door a lovely sewer smell hit us, after spraying perfume we find the tiolet didnt flush!!!!! and then rattle rattle someone is trying to get in the room they also had been given this room!!! to cut a long story short we phoned reception once to get maintenace which never came and again to ask to move rooms, no call back so we pack up to go again and ask personally, we felt reception didnt go out of their way to help, we finally got the original room which we were told was much bigger and better and 1.50pm about an hour and half later, this room was no bigger and had no fridge or safe, better no!
Being Platimum members seemed not to mean anything here.
One other thing we asked for more milk and sugar reception said they would send some up while we were out again nothing appeared.
We did enjoy our stay in the end as it was for only one night the bar staff Sarah and Reynauld were fantastic and made our stay.
October 9, 2013
Rated 4.0 out of 5.0 by Dickie1234 Your typical crown plaza
Friendly staff, helpful at check in, provided free upgrade, did their best to provide quieter room as outside noise is quite loud. Breakfast excellent. Evening Food ok but room for improvement with quality and selection. Comfortable beds. Car park a bit untidy and spaces narrow so struggle to fit car into bay.
October 7, 2013
Rated 4.0 out of 5.0 by Woody984 Nottingham Crowne Plaza
I pacifically booked the Crowne Plaza because it had a swimming pool... But on arrival the pool was closed due to fire damage which took place in May or earlier this year. The fact that the closure of the swimming pool isn't put any where on their website is very disappointing. They did offer an alternative with the city public pool. But who wants to go there when you should get it in your hotel that I still paid full price for.
October 5, 2013
Rated 4.0 out of 5.0 by Ketch1 Check if pool/gym open
The pool and gym are currently closed, although no mention of this on Mobile website. Disappointed.
Apart from that, the hotel is great. Good location, bar etc.
No Platinum status upgrade offered??
October 3, 2013
Rated 4.0 out of 5.0 by PolkaDot Conveniently placed hotel
The staff were all very friendly and provided an excellent service. The main problem was that the room was really hot and the air conditioning didn't work sufficiently well. I needed to cool the room down by using the portable fan as well, but then had to turn this off to sleep so the room heated up again. It was also a shame that with so many people staying for a conference nearby, the dining room wasn't open on the Sunday evening.
September 27, 2013
Rated 1.0 out of 5.0 by Sarahk91 Very disappointed!!
Booked a king executive suite with breakfast and access to executive bar with free drinks 5-10. Arrived to a friendly reception however our room was not as advertised. Tiny room with a very sour smell, damaged furniture, double bed? In a king suite? Poor quality not what I expected from such a high class hotel chain, complained straight away and was downgraded to a superior double which was twice the size of our king suite. Was originally given "free breakfast" as compensation for the downgraded room, only to later realise we had this in the first place! So had downgraded lost out on free bar and been given something we already had as compensation?? Reception told us that only a handful of the rooms advertised online were actually accurate, only 50% of the "king suites" actually have king beds? Surely you should only be able to charge the price for a double if that's what the customer is getting? Was refunded the difference for room downgrade the following morning but overall was very disappointed in the stay. Although the room we we're moved to was much bigger it was still very poorly kept, the bathroom door looked like it has been kicked in, dirty marks on the walls and curtains and the air conditioning hatch was rusty and looked vile. Public areas of the hotel were beautiful, the rooms are poor quality and run down.
September 25, 2013