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Rated 4.4 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Great Room, Excellent Service This is a fairly new hotel. The room was clean and comfortable. I especially loved the shower. The breakfast was extremely generous, including eggs, rolls, pastry, cereal, juice, coffee and many other choices. There is a lovely exercise room and indoor pool. The staff was warm and friendly and bent over backwards to help. I liked the fact that the hotel does not allow pets. If they did, I wouldn't have stayed, because dogs sleeping and laying on the same bed as humans can be a serious health hazard. Overall, it's a great value for the money and is what I would expect from a Holiday Inn hotel. I would definitely come back. July 16, 2014
Rated 4.0 out of 5.0 by Good Property Stayed here for 5 nights for business, Jul '14. Hotel is quiet, it is one of the few HIE properties I've stayed at lately that does not border an expressway. Night receptionist (I checked in after 10pm on a Sunday night) assisted me in changing rooms when the one I was assigned only had a round table, and no desk. She checked a few other empty rooms to make sure they had a desk, and then re-assingned the room to me. Kudos to her! This HIE property does not have any manager's receptions, which is a downer, I always look forward to them for the free food and beer when they are available. What was worse, when I asked the staff if they had one, they didn't even know what a manager's reception was! Hotel is in good shape, rooms were clean and modern, breakfast was HIE's usual wonderful breakfast, and parking was a-plenty. Only thing within walking distance is a Ruby Tuesday next door, which was pretty slow, but did have a bar that was excellent for watching the Tigers game. The only other negative I can think of is this hotel has the European style 'leave your keycard in the slot by the door in order to power the room so you don't leave the lights on when you leave' thing, which just begs you go get locked out becuase you forget to remove the keycard and take it with you when you leave. I plan on staying here again in a few weeks. July 16, 2014
Rated 4.0 out of 5.0 by Computer Chairs The Computer Chairs at this hotel are terrible. The fabric is not breathable nor comfortable. I will recommend the hotel to everyone, I just don't think the Computer Chairs are up to par with the rest of the establishment. July 16, 2014
Rated 5.0 out of 5.0 by Fabulous Hotel I will stay at this hotel every time I am in town visiting my family. The front desk personnel greet you every time you walk in with a smile, and our family enjoyed that. The bed was perfectly soft and comfortable, and was the reason I extended my visit from 4 days to 8 days. The hotel is quiet, you don't hear noise from other rooms, and even the hallways are quiet. It's a fabulous hotel at a reasonable rate. The other fantastic part of this hotel is their breakfasts. Plenty of choices, either hot or cold options, and friendly staff. Perfect way to wake up after a fabulous night's sleep. July 14, 2014
Rated 5.0 out of 5.0 by Super Clean Room, Super Friendly, Caring Staff Pristinely clean. Seriously, overall the best hotel experience ever. Exceptionally friendly, caring, and accommodating staff. Management is doing something right at this facility. Breakfast was really great with a surprisingly wide variety of food choices. The only way it could have been better would have been a lower price, but compared to other hotel experiences definitely deserved an exceptional rating. I highly recommend this hotel. July 14, 2014
Rated 5.0 out of 5.0 by The Room Could have used a small fridge in the room. Also the switch for bathroom lights should be in bathroom. July 8, 2014
Rated 3.0 out of 5.0 by Same-Same HIE Novi, temporary shelter for several locals during power outage. Our tub/shower drain was so slow the tub filled with water during showers. Of course this leaves a soap ring when it finally drains. The energy conservation program is nice as the room lights will not stay on without the electronic room key inserted into the reader. A nice feature. BUT, remember to take the key with you when you exit the room otherwise you will be locked out, just as in any room with the key left inside. Not a huge deal as the front desk provided another e-Key which worked perfectly for me until my wife returned and her key was no longer good. Another trip to the front desk. All in all, just another place to rest and get in out of the weather. Having stayed fairly exclusively with HIE during years of work travel, Novi is pretty much the same as the rest. Great shower head, typical desk for light office work, dust behind furniture and in corners. July 5, 2014
Rated 4.0 out of 5.0 by Good hotel Excellent hotel staff. Rooms and public areas were all clean. July 3, 2014
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