Rated 4.5 out of 5 by 53
Rated 5.0 out of 5.0 by kingCope GREAT HOTEL
Just an outstanding place to stay.The only negative no whrilpool
February 27, 2014
Rated 3.0 out of 5.0 by PR swim Unfortunately, dissapointing
We came to this hotel as a weekend swimcation with our children. Unfortunately, the pool was very cold. I was sitting in the pool room in a sweatshirt and yoga pants comfortably while the kids swam in the cold water. We also had one bed with a mattress that had a huge gap in it. We were falling into each other during the night. For what we paid, we were very disappointed.
February 26, 2014
Rated 5.0 out of 5.0 by mlbensinger Another quality HI Express experience
Don't have a lot to say that I haven't said before; but HI Express Novi did not disappoint. We were there for a couple of days/nights and as it always seems to be with this brand everything was up to or exceeded expectations (with one exception I'll get to in a moment). The room was ready on time, the breakfast was good as always, the staff were courteous, friendly, and helpful. Can't say enough good things.
The one thing I will mention, and this was magnified by the fact that we stayed two more days at another HI Express in Indiana directly afterwards, is that the TV was a bit disappointing. Not the TV itself, but rather the fact that there was a nice TV in the room that was hooked up to I guess an analog connection and frankly the picture wasn't very good. The other HI Express (Greenfield, Indiana if it matters) had a similar TV but had a DirecTV box in the room and the channels were in HD and looked so much better.
It wasn't a huge deal as truthfully we didn't watch TV much, but it stood out more due to the subsequent experience.
February 20, 2014
Rated 4.0 out of 5.0 by Alberto1972 Great service bed and pillows
Comfortable bed n pillows, good breakfast, an wireless service
February 7, 2014
Rated 5.0 out of 5.0 by goalie100 Excellent visit
We stayed here during the Winter Classic. There was a slight misunderstanding re the original room allocated which was quickly and accurately corrected. Our new room was exactly what we expected and needed. It was spacious and clean. The staff were always helpful and pleasant and breakfast was more than adequate. The location was very good in relation to shopping and restaurants, as well as highway access.
January 5, 2014
Rated 5.0 out of 5.0 by Wendy133 Wonderful Hotel
We have stayed with you twice now as you are close to our daughter's home. The staff is very friendly and helpful. The rooms are great - everything we need. My husband has trouble with his back and the beds are comfortable for him. We will be back again!
The breakfast is also quite good - just wish you had real oatmeal.
December 31, 2013
Rated 3.0 out of 5.0 by Maf27 Noisy heat unit
Very disappointed in the noise from the heating unit blower, and the air flow blew directly on the bed making sleep difficult
December 20, 2013
Rated 5.0 out of 5.0 by Cmomof5 Great, Friendly hotel
Lady who greeted us at the front desk was extremely kind and helpful! It was a very cold and snowy night but she went out of her way to help my husband outside to find an outdoor plug for us to plug our truck into! The breakfast staff lady was also very friendly and made great conversation with my kids and I! Room was clean and comfortable as well! Best holiday inn we have been too this far!
December 18, 2013