Rated 4.4 out of 5 by 118
Rated 5.0 out of 5.0 by Degman Almost Perfect...
Overall great, thermostat needs to be adjusted to 69 to feel like 72. Bathroom toilet wasn't completely clean. If you overlook these two minor things, you have a perfect hotel with great customer service, and a hot breakfast among other things which we did not use.
October 14, 2014
Rated 1.0 out of 5.0 by doctord1958 Not up to usual IHG standards
got in late due to plane problems, 1st room was beautiful but tv didn't work so they moved me to a room with a view...of the Roof and all the A/C units and heating machines humming and droning all night so I got no sleep,
got up for breakfast to pre-packaged eggs, raw sausages and fruit wrapped in plastic, nothing was recyclable as far as plates, cups, utensils, poor choices of a packaged sausage gravy (yuck), very unappetizing, so I had some packaged oatmeal. I took pictures but not sure how to put them on here.
moved me from the roof view noisy room to a nice room, then when trying to go to sleep, people upstairs had a little kid running and pounding across the floor, staff got them to stop but only briefly so I went out for 1.5 hrs. till the kid went to sleep.
staff was helpful, rooms were very nice and clean, but I will travel the extra 14 miles each way top my conference from the one in Livonia instead of staying here again. sorry Holiday Inn, I love you but not this stay.
October 13, 2014
Rated 5.0 out of 5.0 by Beth N, Awesome customer service!
This stay was for my niece having surgery at Henry Ford hospital which was super close to hotel....very stressful time but this hotel staff and the accommodations were totally fantastic!! Super friendly staff and our room was perfect!!
October 12, 2014
Rated 5.0 out of 5.0 by Happy Cutome Awesome place to stay
This hotel is highly recommended for anyone. The rooms were spacious and clean. You felt very safe inside and outside the hotel. The breakfast variety was more than you could ask for. The staff were friendly and accommodating to your needs. I'm very particular and don't have a bad thing to say. We will definitely stay there again.
October 10, 2014
Rated 1.0 out of 5.0 by Josh1234345 Horrible and not worth the price
Horrible stay and not worth the pay. Had people slamming doors and screaming through out the night and wasn't able to get any sleep. Location was fine, your able to get to the mall and other shopping strips within 10 to 15 mins of driving. The tv channels were horrible very basic and the walls and floors were made real cheap you can hear people above you walking. If your staying for a night i guess its fine for none work related but if you need to stay longer then a night for something important i would not suggest it due to the lack of sleep and rest you will get. There are better hotels around this one within 5 miles for a few dollars more a night.
October 9, 2014
Rated 4.0 out of 5.0 by rgutierrez83 Estancia Novi
Calidez y excelente trato por parte del personal. Instalaciones muy limpias y con las comodidades necesarias para un alojamiento confortable.
October 8, 2014
Rated 4.0 out of 5.0 by CG WL Good place to stay. Would highly recommend.
Very efficient staff. Comfortable beds. Hallways noisy in the morning.
October 7, 2014
Rated 5.0 out of 5.0 by avengertk2001 Anniversary Getaway
Room and staff were great. Didn't care for the pre-made eggs at breakfast. The room could have used a fridge, but everything else was satisfactory.
September 17, 2014