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Rated 4.4 out of 5 by 137 reviewers.
Rated 4.0 out of 5.0 by Good efficient service Everything was as expected. Good clean service, no intrusions. November 11, 2014
Rated 5.0 out of 5.0 by Family Visit Great location for any shopping or entertainment wanted! November 6, 2014
Rated 5.0 out of 5.0 by 酒店舒适温馨,交通便捷,服务热情周到 酒店舒适温馨,交通便捷,服务热情周到。房间布置简洁,整洁,入住体验良好。早餐品种较少,稍显单一。整体感觉很不错,值得推荐。 November 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed, good food. Nice staff, nice rooms, great food, and quiet. Easy to get to from freeway, close to family and friends. Always has a newspaper for me to read. Love the breakfast buffet. Rooms are very quiet, and I don't have to hear kids running around. Nice television, and clean bathrooms, with soft towels and nice shampoo. November 4, 2014
Rated 5.0 out of 5.0 by Great Customer Service So took the kids to the indoor pool and they found it a little cold so picked up the phone and was answered by the manager(by the way they have great emergency protocols) and she was more the happy to bump the temp up on both water and air to make it comfortable for the kids. I am sure it would have been much easier to say that there was a standard setpoint that they must keep and be done with me, but she willing accomodated. Kudos to the manager for great customer service. We will be back! November 3, 2014
Rated 5.0 out of 5.0 by Great Service and Accomodations. Staff and accomodations were great. Breakfast and dining areas were very comfortable. October 28, 2014
Rated 5.0 out of 5.0 by Enjoyed our brief stay. Hotel was very conveniently located. The staff was very helpful and went out of their way to offer assistance. October 24, 2014
Rated 4.0 out of 5.0 Expected the hotel was pretty much what I expect for a Holiday Inn property. It was clean and safe. Not going there for the plush accomodations, just was staying there to see family, so I did not spend much time there. Basically was just there to sleep. Unfortunately we had some load people next door to us one night, and then the person above us we could hear stopping around at all hours of the night. But the staff was nice and the place was convenient for us. October 23, 2014
Rated 5.0 out of 5.0 by Great Service and Relaxing Stay Had a great get away stay with my fiancee. We needed a break from work and the small town we live in and this was perfect. Great service and a clean, comfortable room. The staff was very friendly which surprised us, after having the opposite at other Holiday Inn Express hotels. Would definitely come back. October 23, 2014
Rated 5.0 out of 5.0 by relaxed Went for the weekend for a football game, price in Detroit was too high so we stayed in Novi This was a great experience everything from the comfortable beds the spacious room friendly staff better than most continental breakfast was great. There are many shopping and eating places in the area within a couple of miles Would definitely stay here again October 23, 2014
Rated 5.0 out of 5.0 by great service, BIG breakfast The room was larger and more comfortable than a higher star, much more expensive property we stayed at attached to a conference the weekend before. The breakfast is the best complementary one that I have found in any chain. Hotel staff were all friendly and helpful, the woman attending the breakfast room made sure the guests all found what they were looking for (never seen this before). October 22, 2014
Rated 5.0 out of 5.0 by Almost Perfect... Overall great, thermostat needs to be adjusted to 69 to feel like 72. Bathroom toilet wasn't completely clean. If you overlook these two minor things, you have a perfect hotel with great customer service, and a hot breakfast among other things which we did not use. October 14, 2014
Rated 1.0 out of 5.0 by Not up to usual IHG standards got in late due to plane problems, 1st room was beautiful but tv didn't work so they moved me to a room with a view...of the Roof and all the A/C units and heating machines humming and droning all night so I got no sleep, got up for breakfast to pre-packaged eggs, raw sausages and fruit wrapped in plastic, nothing was recyclable as far as plates, cups, utensils, poor choices of a packaged sausage gravy (yuck), very unappetizing, so I had some packaged oatmeal. I took pictures but not sure how to put them on here. moved me from the roof view noisy room to a nice room, then when trying to go to sleep, people upstairs had a little kid running and pounding across the floor, staff got them to stop but only briefly so I went out for 1.5 hrs. till the kid went to sleep. staff was helpful, rooms were very nice and clean, but I will travel the extra 14 miles each way top my conference from the one in Livonia instead of staying here again. sorry Holiday Inn, I love you but not this stay. October 13, 2014
Rated 5.0 out of 5.0 by Awesome customer service! This stay was for my niece having surgery at Henry Ford hospital which was super close to hotel....very stressful time but this hotel staff and the accommodations were totally fantastic!! Super friendly staff and our room was perfect!! October 12, 2014
Rated 5.0 out of 5.0 by Awesome place to stay This hotel is highly recommended for anyone. The rooms were spacious and clean. You felt very safe inside and outside the hotel. The breakfast variety was more than you could ask for. The staff were friendly and accommodating to your needs. I'm very particular and don't have a bad thing to say. We will definitely stay there again. October 10, 2014
Rated 1.0 out of 5.0 by Horrible and not worth the price Horrible stay and not worth the pay. Had people slamming doors and screaming through out the night and wasn't able to get any sleep. Location was fine, your able to get to the mall and other shopping strips within 10 to 15 mins of driving. The tv channels were horrible very basic and the walls and floors were made real cheap you can hear people above you walking. If your staying for a night i guess its fine for none work related but if you need to stay longer then a night for something important i would not suggest it due to the lack of sleep and rest you will get. There are better hotels around this one within 5 miles for a few dollars more a night. October 9, 2014
Rated 4.0 out of 5.0 by Estancia Novi Calidez y excelente trato por parte del personal. Instalaciones muy limpias y con las comodidades necesarias para un alojamiento confortable. October 8, 2014
Rated 4.0 out of 5.0 by Good place to stay. Would highly recommend. Very efficient staff. Comfortable beds. Hallways noisy in the morning. October 7, 2014
Rated 5.0 out of 5.0 by Anniversary Getaway Room and staff were great. Didn't care for the pre-made eggs at breakfast. The room could have used a fridge, but everything else was satisfactory. September 17, 2014
Rated 4.0 out of 5.0 by Not for long term Okay for short term, do not recommend for a long term stay. Price appears high for the value when compared to comparable hotels in area. September 16, 2014
Rated 5.0 out of 5.0 by Tiger's win Went to a Tiger's game and found this close to downtown and on the way home. Great place to stay but breakfast was poor compared to other Holiday Inn Express. There were not many staying in the Hotel but Breakfast items were empty (no coffee, eggs, or bread) September 15, 2014
Rated 5.0 out of 5.0 by By surprise, they gave me the jacuzzi suite I've been there before and always love it here but this time to my surprise I walked in my room and discovered I had the jacuzzi suite. Everything was wonderful, the staff is wonderful. We were a group of 5 and the staff took us anywhere we wanted free with Hotel van. Oh yeah, the breakfast is always great and the bed a pillows are more comfortable then home. September 14, 2014
Rated 4.0 out of 5.0 by Almost great Everything about this hotel was almost perfect. The one issue I had was I could hear EVERYTHING going on outside my room; my neighbors TV, hallway conversations, upstairs plumbing, all of it. It seemed like there was no sound proofing. Other than that though this was one of if not the nicest HI Express I've stayed in. September 14, 2014
Rated 5.0 out of 5.0 by Comfortable stay I enjoyed my recent stay at the Novi Holiday Inn Express. I had a King Leisure room. Very clean room and comfortable bed. The bathroom had a large countertop and open storage under the sink. I felt very secure at this hotel and the staff was very courteous. I would have appreciated a microwave and refrigerator in the room. September 11, 2014
Rated 1.0 out of 5.0 by Services Power went out. I completely understand. However, no TV was available for 2 days and there was no compensation for the inconveinence. Also, asked for a refrigerator and microwave at the start of my visit. It took 2 hours before it was delivered. I had medicine that needed to be cold. Also, the gentleman (???) who delivered the item was very rude, like we were disturbing him. September 10, 2014
Rated 5.0 out of 5.0 Awesome Super clean Friendly staff Lovely room Awesome stay August 21, 2014
Rated 4.0 out of 5.0 by Stieler-Connery wedding The hotel was selected for visiting members of both families for the wedding. The accommodations were very comfortable and provided for a very comfortable setting for both families to mingle and get to know each other. August 20, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable room! I would highly recommend this hotel for overall comfort, cleanliness and friendly staff! The breakfast was your average complimentary breakfast, but nice not to have to go out and eat! The hotel is very close to the mall too! August 20, 2014
Rated 4.0 out of 5.0 by good hotel but no whirlpool Staff was very friendly and helpful. My husband and i were out for a date night and usually choose to use the pool and whirlpool at the location. This location has a tiny pool and no whirlpool. Based on that, we probably won't return to this location. If you don't care about either of those, the hotel is acceptable to stay at. August 20, 2014
Rated 5.0 out of 5.0 by exellent over night stay we had a great time staying at this place, close to the express ways, easy in and out. August 20, 2014
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