Rated 4.7 out of 5 by 73
Rated 3.0 out of 5.0 by Amyy Very Clean hotel
I started staying at this property the 1st weekend of November and stayed all but, 1 weekend until December 7, 2013 because it was the nicest property to stay at while my daughter was in a hospital in the area. When I arrived though on december 7 I had the rudest front desk person check me in. No, hi how are you today? or recognized for being an ihg reward member. I always requested a room by the pool and I understand this isn't always accomodating, but, when notified I was given an upgrade I was happy to be placed in a 1 bedroom suite. Until I realized being upgraded meant being placed way on the other side of the hotel. I asked when a room by the pool would be available she avoided the question and handed me the keys. Here I payed all this money and the kids only got to swim once because of this. To make matters worse, the same lady was working upon checkout, again very rude, To busy looking at things on the computer to order with someone I have noticed to become a long term guest. Again, no have a nice day or anything. This is a first at this hotel and it made me feel really unwelcomed.
December 19, 2013
Rated 5.0 out of 5.0 by RkDresl Staff was amazing!! (Leann)
We stay here about 7 or 8 times a year!! It's our favorite! The staff was exceptionally amazing! I believe LeAnn was the name of the front desk clerk and she could not have been anymore helpful & kind! Everything was so clean and quiet! We had a wonderful time!
December 16, 2013
Rated 5.0 out of 5.0 by IHGPlatinum33 Awesome stay experience
Stay at this property was "first class" from the location, to the friendly and courteous staff, to the spacious room and amenities. My only regret was I was only there for one night, I shall return.
Well done SB Novi location, you should be proud of your efforts.
November 19, 2013
Rated 5.0 out of 5.0 by Langsl Great location
We stayed here the month before and enjoyed it so much we returned. We will continue to stay at Staybridge when we are in the Detroit area. It is one of the nicest hotels we have stayed in!
November 13, 2013
Rated 5.0 out of 5.0 by Kim16 Great stay
My daughter and I recently stayed for a hockey tournament. The room was very comfortable, breakfast was good and lots of variety to choose from. What stands out the most is the service. The staff were all great. They were very friendly and went above and beyond to make us feel right at home.
I would definitely stay again.
November 13, 2013
Rated 5.0 out of 5.0 by DirtyDozen2 Great Weekend
14 of us spent a shopping/football weekend at Staybridge Suites, Novi on OCT. 18-20/2013. Nothing but positive comments: great staff, clean/modern furnishings, pool/spa warm and clean, good hot breakfasts, quiet, beautiful courtyard with B'BQs, rooms were clean and equipped with fridge, m'wave, sink, pots, pans, silverware, glasses - everything you would want. A very well-run place to stay. So much so that we've already re-booked for next year.
October 26, 2013
Rated 5.0 out of 5.0 by gepetto Great family weekend trip
Very responsive staff. Excellent breakfast selection and quality.
October 17, 2013
Rated 5.0 out of 5.0 by kellyb1969 Great hotel
My family has stayed at this hotel many times and it is always a great experience. The staff are very friendly and accommodating. The rooms are spacious and clean with lots of amenities. We will definitely keep staying here.
October 17, 2013
Rated 5.0 out of 5.0 by DoodlesRock Staybridge standards don't disappoint
Very clean, comfortable. Staff very pleasant. Rooms well appointed. You won't go wrong at a Staybridge - this proves it!
You won't be disappointed.
October 16, 2013
Rated 3.0 out of 5.0 by Sally51 Nice room but not really pet friendly
This is the least pet friendly hotel we have stayed at . After paying 75.00 extra we were told if the dog barks twice we will be asked to leave; dogs are not allowed in the lobby and must be crated if we leave the room. Way too many rules compared to other places we have stayed where they have been truly happy to see our dog (only 35 #)
October 15, 2013
Rated 5.0 out of 5.0 by cwheels71 My Visit to Staybridge Novi
I have been staying at the Staybridge in Novi frequently over the past year. The staff is always a pleasure, and each time I enter the building to check in, I am always greeted with a smile and a warm welcome. As I am always staying there due to business trips, I have to say that if I cannot go to my actual home after a long busy day, The Staybridge in Novi is a great alternative.
This was not my first visit to The Staybridge in Novi, and it is certainly not going to be my last.
I'll be seeing all of your smiling faces soon!
October 7, 2013
Rated 5.0 out of 5.0 by Cathie77 Pleasant Surprise
Beautiful & comfortable rooms, not to mention the delicious breakfast which was offered during smart hours for the average traveler.
October 3, 2013
Rated 5.0 out of 5.0 by JD7105 Nice hotel for the price
My office is across the street and I live in the same city and have nothing but great reviews for our clients of this hotel. When we listed our home last weekend, we decided to stay here to help keep our house tidy for weekend shows. We originally were in a one bed room suite for five of us, but when we opened the sleeper sofa, it broke in to many pieces. With in minutes of calling the front desk, they were in our room with new keys to a two bedroom suite. They were very helpful and kind. If we need temporary housing with our housing move, we will be staying here for sure!
September 10, 2013
Rated 5.0 out of 5.0 by the4kozels excellent family hotel
-great locale close to target and groceries, easy highway access to all attractions incl nearby mall, movies, mini golf etc etc
-friendly staff, even replaced all TV's in room with bigger models when we saw boxes in the hallway for new sets they did our room first!
-terrific breakfast and social hour has enough food for dinner you don't need to go out
-pool, ball court and BBQ' nice touch
September 2, 2013
Rated 5.0 out of 5.0 by Jen12 Worth a Return Visit
This was our second two-week stay at Staybridge Novi. Definitely preferred our two bed separate room layout this time. Breakfast and dinner snacks good as always although we find the cubed potatoes over seasoned. Wonderful outside grills for guest use. Staff is always busy cleaning. We appreciate the level of cleanliness. Nice pool although would be great having an outdoor pool in the summer. Great stay.
August 29, 2013
Rated 4.0 out of 5.0 by m1cancer Stay during week of August 18.
I arrived at the hotel around noon on August 18 and was immediately informed that there were not rooms available in inventory and that I should not have arrived before 3:00 PM as that is the scheduled check-in time. The person then at the desk provided some attitude which was not appreciated. I left the hotel to get some lunch and returned around 1:30 and sat in the dining area until I was notified that a room was available.
The next morning, I attempted to adjust the shower head and it was moving. I didn't not alert the staff on this inconvenience as it was not that significant and would probably have meant moving to another room which I did not want. At least on this stay, there was ample hot water in the shower.
August 25, 2013
Rated 4.0 out of 5.0 by JG24 Cousin annual vacation
Good Stay. There were 10 of us in 4 rooms. We had shared our room with another couple. A one bedroom suite. Room was a little on the small side. Bedroom was tiny with barely enough room to get around one side of bed by window. Bathroom was also tiny. Did like sink outside of shower/toilet area. Courtyard was fantastic. Used it a lot. Even BBQed. Breakfast area was small. Too bad hot meal started 7:30 on weekends as we needed to be gone by 7:00 (going to Michigan race). Had to go bags but banana, muffin and water isn't much when you could have waffle, oatmeal, juice etc. Front desk staff very welcoming and even was able to put all of us on third floor. Nice quiet area with plenty to do/see. It was very clean. I would definitely stay again if for the courtyard alone. Thanks Staybridge for a wonderful time.
August 22, 2013
Rated 5.0 out of 5.0 by dl5560 EXACTLY What We Needed !!! BEST Experience !!!
We were exhausted from a very long drive in a horribly dirty and noisy moving van and then loading two storage units into it. Walking into our room after that we were so very appreciative of the cleanliness and comfort that was awaiting us. The room was exceptionally clean and it had everything we needed from ironing board to ice maker in the freezer. I was able to wash my travel mug, iron my clothes, and put our beverages in the frig to keep them cool for the next leg of our trip the following day.
We typically only spend the necessary amount of time in a hotel room for showering and sleeping. This room was so clean and comfortable that upon finishing our dinner at a local restaurant, we decided to just go back to our room to relax vs. taking in a movie or shopping. Granted we were incredibly tired, but its rare for us to sit in our room the entire evening. The accommodations at Staybridge Suites in Novi made that the more appealing option!
The staff at breakfast were friendly and helpful and as always the food selection was wonderful. The eating area was full so we took our food to the outdoor eating area on trays provided by the staff.
We have had some of our best lodging experience with Staybridge and I always look for them when we travel. VERY pleased and thankful for their dedication and insightful planning to make a traveler's overnight stay as comfortable as possible. Well done !!
August 20, 2013
Rated 5.0 out of 5.0 by Rudyo2 Clean, quiet and friendly, helpful staff
I stay here anytime I'm in the area and it is consistently a couple of notches above the rest (I spend around 150 nights a year OTR).
Notably, the staff is very friendly and go the extra mile to accommodate.
Plus, they recycle! The only hotel I've ever been at that does that!
August 17, 2013
Rated 5.0 out of 5.0 by bWddddd Hospitality Industry Frontrunner - Staybridge Suites
High praise indeed and well deserved we believe. Our three night stay was all the more enjoyable meeting fellow guests at evening socials and receiving excellent services from the professional staff.
Well done! We'll recommend this property to others and visit again. Thank you Staybridge for making our visit so enjoyable!
August 15, 2013
Rated 5.0 out of 5.0 by jandrwithdog recuperation
On short notice, my husband had to have surgery at the Henry Ford Hospital in West Bloomfield. We chose Staybridge for two reasons. First, it offered a one bedroom suite, which was ideal for my husband's recuperation. Second, pets are allowed (our dog sitter was not available).
We enjoyed everything about our 10-day stay. The hotel was quiet and the room was very comfortable. The breakfast offered a lot of delicious and healthy choices (my husband was on a restricted diet for a few days but the buffet included many options). We also appreciated the 24-hour coffee/tea station in the lobby.
The staff in all areas of the hotel was very friendly and helpful. Everyone seemed to enjoy working at the Staybridge (no one was grumpy!). The attention to detail was obvious. I used the laundry facilities and the gym and found both areas well-maintained and clean.
The Henry Ford Hospital is about 20 minutes away from Novi, but the drive was not an issue. The area around the hotel provided many amenities. There are restaurants nearby, a grocery store is across the street and there is a large mall close by. My husband also enjoyed the walking trail since walking was part of his recovery plan.
August 8, 2013
Rated 5.0 out of 5.0 by UpstateTraveler If I were "that kinda rich" I would be at home here!
What a WONDERFUL Place this was to stay! Peaceful and delightful with very courteous staff and welcoming! The lobby, breakfast, patio and pool area were upscale, clean and relaxing. The buffet was extensive and catered to all likes. It was so convenient to restaurants, shopping and the expressway yet set back in a park like setting without highway noise. The room was just spacious enough with kitchen and nice size living area. For my price and amenities this hotel was a 5 star for a 3 star venue. For those picky...the carpet was a bit worn. To keep this peaceful and enjoyable, I would recommend it for a quiet and respectful getaway...I enjoyed my stay so much that I booked another full week at another Staybridge in Florida...I hope that it is as nice a stay as this one was!
July 28, 2013
Rated 5.0 out of 5.0 by Willis Safe and Cozy
Love this hotel, try to stay here as much as possible. Have everything you need in the hotel or across the street!
July 4, 2013
Rated 4.0 out of 5.0 by MEG38 Very nice facility, however
This is my 4th trip through this Staybridge, and as usual the grounds, facility were in excellent condition, clean, quiet. The breakfast room is delightful and I love being able to use real dishes! Food by the way was very good also.
However, and this is one persons opinion. Your front desk folks are you front line. I realize I live in the south, but I must say that I'm not sure about the welcoming attitude. Rolling eyes, sighs, and an attitude of get it done, move on. A smile would be nice. Not to say all of the front desk staff, but some. Thank you and thank you for asking
June 8, 2013
Rated 5.0 out of 5.0 by SusieQ2013 Very nice room and amenities.
The evening snack and breakfast were very, very good. I thought the coffee in the lobby was really good, better than the packets in the room.
I wish I had taken the time to go to the swimming pool area. It looked very inviting. Maybe next time.
May 21, 2013
Rated 5.0 out of 5.0 by Harumi It was a wonderful stay.
This was the first time we stayed at a Staybridge Suites Hotel. It was an excellent room. The decor was modern and beautiful, the room was clean, and we were impressed with all the appliances and small amenities that were provided in the fully equipped kitchen. The room had two flat screen TVs; one in the living room and one in the bedroom. Our room felt spacious and comfortable. It was nice to have free wifi as well.
In fact, the entire hotel was warm and welcoming. The main sitting area faced a courtyard with lots of natural light,. There was a double sided glass fireplace in the main lobby area. There were several different common areas including a large eating area, separate living room, business office with new computers and printers, a large spacious laundry room and an adequately equipped fitness facility.
It was an extra bonus that we received a delicious hot breakfast buffet every morning, including a waffle maker, fresh fruit, and even a Japanese breakfast option, which we absolutely loved.
Our short visit to the Novi area truly felt comfortable like a home away from home. Thank you for a wonderful stay.
April 28, 2013
Rated 5.0 out of 5.0 by dustydon friendly, great room
Great room, very clean, very friendly staff. Excellent breakfast and a nice lite evening presentation of food! We used the motel for its location to the hospital, but after the service we received there we would look for a Staybridge Suites it would be excellent for family travel! thank you for making our stay pleasent..
April 25, 2013
Rated 2.0 out of 5.0 by kitkatkel Hopefully, an isolated incident...
We stayed at this hotel a couple of weeks ago, and had stayed here three time prior to this visit. The first room my family of five was put in smelled awful of smoke, after calling the front desk for a new room she mentioned that housekeeping tried to get the smell out but wasn't successful... ummm...maybe don't try to put a guest (especially with kids) into it until it is cleaned?!?! The second room she put us in was handicapped accessible..which means there was no bar to eat at (we had just picked up dinner to eat in the room), no chair to sit in (there are five of us, and we can't fit on the couch) and no closets. Again, with a family, it's difficult to find places for all our stuff for the night. We were pretty disappointed in the overall stay. As the title reads, I hope this is an isolated incident as we typically were very happy with this establishment and brand.
March 31, 2013
Rated 5.0 out of 5.0 by Drex Always A Pleasure
We stay here all the time! It's always clean & we are never disappointed!! Once again a positive experience!
February 18, 2013
Rated 5.0 out of 5.0 Staybridge - Novi
This was my third stay at this hotel. It is one of my favorites anywhere. Just very, very impressive.
The breakfast was outstanding!
February 15, 2013