Rated 4.4 out of 5 by 118
Rated 5.0 out of 5.0 by Degman Almost Perfect...
Overall great, thermostat needs to be adjusted to 69 to feel like 72. Bathroom toilet wasn't completely clean. If you overlook these two minor things, you have a perfect hotel with great customer service, and a hot breakfast among other things which we did not use.
October 14, 2014
Rated 1.0 out of 5.0 by doctord1958 Not up to usual IHG standards
got in late due to plane problems, 1st room was beautiful but tv didn't work so they moved me to a room with a view...of the Roof and all the A/C units and heating machines humming and droning all night so I got no sleep,
got up for breakfast to pre-packaged eggs, raw sausages and fruit wrapped in plastic, nothing was recyclable as far as plates, cups, utensils, poor choices of a packaged sausage gravy (yuck), very unappetizing, so I had some packaged oatmeal. I took pictures but not sure how to put them on here.
moved me from the roof view noisy room to a nice room, then when trying to go to sleep, people upstairs had a little kid running and pounding across the floor, staff got them to stop but only briefly so I went out for 1.5 hrs. till the kid went to sleep.
staff was helpful, rooms were very nice and clean, but I will travel the extra 14 miles each way top my conference from the one in Livonia instead of staying here again. sorry Holiday Inn, I love you but not this stay.
October 13, 2014
Rated 5.0 out of 5.0 by Beth N, Awesome customer service!
This stay was for my niece having surgery at Henry Ford hospital which was super close to hotel....very stressful time but this hotel staff and the accommodations were totally fantastic!! Super friendly staff and our room was perfect!!
October 12, 2014