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Rated 3.8 out of 5 by 24 reviewers.
Rated 1.0 out of 5.0 by poor sleeping environment noise level at this location is horrible. rooms do not filter out sound., lack of HOT water. breakfast has little variety.....feeding the customers is not a priority as they cater to the polica and military. this is not a hotel for the business traverler or normal guest December 10, 2014
Rated 4.0 out of 5.0 by Needs a Refrigerator Courteous and helpful staff - good AC - clean room. But, the WiFi was very slow and there was no refrigerator in the room. December 4, 2014
Rated 2.0 out of 5.0 by Disappointed Traveling with the family. I had no idea we would need a key to keep the electricity running in the room. Makes sense, to conserve energy a plus, but with three adults in our party, I would have thought we would have received at least two key cards. I didn't think to ask, as when I checked in, I was not informed of the electicity issue. No big deal, just wish we were informed at check in. Issue number two, the next day, the cleaning crew left our door unlocked. A piece of card board was left in the key slot that controls the electricity. Seriously, we didn't return to our room until really late. Good thing is that nothing was missing. Issue number three, to my wonderful luck, a boys baseball team was staying on our floor. Kids kept running down the hall, laughing, and putting stuff under our door. We were traveling the next day, so we needed our rest. Breakfast was OK. Might want to think of some variety. At least don't make the eggs the same way everyday. The food was cold. I will be traveling back to this city, but think I will stay somewhere else. I had high hopes for this place, but I was saddly dissapointed. December 2, 2014
Rated 5.0 out of 5.0 by Perfect place to stay while traveling through Nuevo Laredo The staff at this Hotel takes a personal interest in it's guests. They are friendly, welcoming and attentive. The room and bathroom that we stayed is was spacious, comfortable, clean and well appointed. The complementary breakfast in the morning was a tasty buffet with lots to choose from. The Hotel staff was most accommodating as we ordered a take-out dinner from a local vendor. We speak little Spanish so their assistance is much appreciated. The parking at this location is very secure and provides lots of space for parking in the Hotel lot. This Holiday Inn Express is a perfect choice for our travels into Mexico. We've stayed here before and will again. We also recommend the Hotel to others who are traveling through Nuevo Laredo. November 18, 2014
Rated 1.0 out of 5.0 by MALA EXPERIENCIA CON EL SERVICIO MALA EXPERIENCIA CON EL SERVICIO A HUESPED. YA QUE AL SOLICITAR MI COMIDA CON ANTICIPACION PARA UN HORARIO ESTABLECIDO DE ACUERDO A MIS NECESIDADES DE LA ESTANCIA EN LA CIUDAD NO FUE ATENDIDA MI PETICION POR LA ENCARGADA DE RECEPCION EL DIA 8 DE NOVIEMBRE EN EL TURNO DE LA MAÑANA, RESPONDIENDO DE MANERA GROSERA AL HACERLE VER EL ERROR Y LO APRETADO DE MI ITINERARIO, EL CUAL SE VIO AFECTADO TANTO QUE POR MINUTOS Y PIERDO MI TRANSPORTE. POR ERRORES COMO ESTE ES QUE NO RECOMIENDO EL SERVICIO DE ESTE HOTEL, NO ASI DE LA CADENA. November 12, 2014
Rated 5.0 out of 5.0 by great room Love the room and bathroom and i feel very safe in the hotel. Never worry about leaving my car in the parking area. October 12, 2014
Rated 5.0 out of 5.0 by de paso por nuevo laredo Hospedaje en Holiday inn express, cercanía con puente internacional, los militares la usan de base pero eso te da seguridad lo que no me gustó mucho fue que en los pasillos tiene personal armado de guardia completa y hacen mucho ruido los señores, las paredes son algo delgadas y si deja que pase el sonido de otras habitaciones lo bueno que ya de las 11.30 pm en adelante ya no se escucha nada, el desayuno esta regular esperaba más variedad o que estuvira caliente ya que cuando llegue por él estaba frio lo del bufet el jugo de naranja es artificial estaría bien que fuera natural. September 15, 2014
Rated 5.0 out of 5.0 by Calor El área del lobby y el desayunador está muy caliente porque el sol le pega directo y el aire no se da abasto. August 18, 2014
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