Rated 4.1 out of 5 by 87
Rated 2.0 out of 5.0 by Greg1234 Room Comfortablity
This hotel is need of a serious remodel. The a/c has bad musty smell coming out of it, they even have a airfresher clipped to the vent to mask some of the orders. Pillows are old and worn out. I will never stay at this location again, staff could care less as well very uncomfortable stay. Did not even welcome me as a platinum member.
August 5, 2013
Rated 5.0 out of 5.0 by ln24564 Nice rooms and great breakfast options
Only stayed a day w only 3 hours sleep due to military homecoming being at 2am. The location was perfect and had plenty of food options right across the street. The pool was nice and clean and the rooms were nice.
August 2, 2013
Rated 5.0 out of 5.0 by amytravels The perfect home away from home!
Have stayed at this location several times. Very nice and great prices! Staff very friendly and extremly helpfull for the most part! Kate at the front desk is amazing!! I always look forward to my stay knowing it is going to be top knotch!
Only downfall i have found....the eggs at breakfast are not the best and the pancake machine is out of order alot :(
August 1, 2013
Rated 5.0 out of 5.0 by DrDoran Fantastic place to stay
The rooms are great & the staff very friendly. The hotel was mobbed - a good sign...still the rooms were quiet, clean & the staff were very friendly and outgoing even though they were very busy
July 31, 2013
Rated 5.0 out of 5.0 by milton13 Great Stay Every Time
Unlike other hotels, I cannot hear through the walls of the adjoining rooms. Although the rooms are somewhat small in square footage, they have made these rooms very effecient in space. Each visit was just like the previous one; clean rooms, helpful staff, the most confortable bed and pillows I have ever experienced and a great overall stay. I enjoyed the indoor pool and fitness room and the breakfast items are good. This is the first hotel for me that serves a snack to their guests every evening!
Great customer service! As a frequent flyer and IHG member, they always have some cookies and water in my room when I arrive - nice touch, that made me feel welcome.
July 24, 2013
Rated 5.0 out of 5.0 by Izzy02 Rooms and guest service
This is the 3rd. time I have stayed at this hotel and I love it there. The hotel is clean, the rooms are great and I can't say enough about the staff there. The staff are very friendly and helpful. This staff truly cares about their guest.
July 23, 2013
Rated 2.0 out of 5.0 by GilmanFamily Reservations Gone Crazy!
Two days prior to our stay here I called and made a reservsation. After travelling for six hours we arrive at the hotel I find out that I do not have a reservation. The lady working the front desk was not helpful at all and very rude. After calling IHG I find out that my reservation was for a hotel in Texas. Luckily the gentlemen on the phone was able to work with me and get that straighten out. When I went back in to get a room the worker continued to be rude and refused to give me a military discount. I was tired and didn't feel like arguing so I took what they offered. Once we parked and started moving inside, the door closest to our location had a damaged card reader and to add insult, the work at the front desk walked by this area, looked at us and continued about her way. The next morning when we decided to let our daughters swim, the pool wasn't opened and we were informed that nothing was wrong with it. They just hadn't taken the time to open it.
July 9, 2013
Rated 2.0 out of 5.0 by Standards Big Disappointment!
Chose to stay here while on business & found this property to be a big disappointment. When I stepped into the room, I thought I was stepping into the bathroom first, UGH! Then the room, KING size, was terribly small. Wake up calls were late & staff not very concerned about this. I was here on BUSINESS, therefore, I believe it reasonable to expect to get one's wake-up call on time. Instead, mine were 10 min to 15 minuets late! The last straw was the housekeeping staff moving/touching my personal items on the bathroom counter. There was NO NEED for them to touch or move any of my belongings!!! Does anyone wonder why I checked out early? I have been traveling for business since 1994 & have occasionally run into this type of thing. However, it has NEVER been appreciated & I NEVER return to such an establishment.
June 30, 2013
Rated 5.0 out of 5.0 by ScreamingEagle Very clean.
Everything was great, clean. From the front desk to other staff members very nice I would highly recommend this hotel. Breakfast bar was great as well. We were early because of the time change the room was ready so they let check in early. Thanks
June 8, 2013
Rated 4.0 out of 5.0 by 1Sigmamom Warm, Welcoming and Comfortable.
My husband, grandson and I stayed at the Holiday Inn Express Oak Grove for 5 days. We were there to welcome our son home from Afghanistan. From the first interaction with the staff until the time we left everyone was great. Thank you to Fidy, Amanda, Priscilla and Pamela. These ladies were awesome. Breakfast was tasty; the selection was ample and hot. I'm not much of a cheese fan, would prefer omelets without cheese. There was a Waffle House across the highway, no reason to have breakfast there.
Microwave and refrigerator were a plus.
We had the manager’s reception a couple of nights, no need to eat out for dinner unless you wanted too.
Pool could have been warmer; there is a retractable roof which was opened to allow fresh air in.
Wal-Mart, small strip mall and Ft. Campbell were within 2 miles.
We plan to visit Ft. Campbell again before my son transitions we will be staying at the Holiday Inn Express Oak Grove.
June 7, 2013
Rated 5.0 out of 5.0 by jamces repeat customer ; satisified again
My family has stayed here multiple times . The only flaw during our last stay was that the air conditioner would not work , no matter what we tried . After notifying the front desk , the a.c. was repaired in roughly 10 minutes . As usual , another excellent stay .
May 29, 2013
Rated 5.0 out of 5.0 by ArmyMom63 AWESOME SERVICE AND HOSPITALITY
The service and hospitality was way more than excellent. This is our second stay at this location in 2 years. Recently renovated, we couldn't stay last September because not all floors were available. Though we were comfortable at the other Hotel we stayed at, we always prefer Holiday Inn Express. The service is always above and beyond the excellent rating, and all the locations that we have stayed.
May 27, 2013
Rated 3.0 out of 5.0 by rkgemes Enroute to Ravinia
The staff was friendly. The hotel was clean. The rooms was awkward. The bathroom was small and the layout of the room was uncomfortable. The room did not cool down very well. It was not worthy of complaining with amazing staff. The team members make the stay worthwhile. We enjoyed the check in process. We were greeted as priority club members. The auditor was very kind and used my name. The breakfast was nice and hot. The renovation was note worthy. It gave the hotel a fresh look. Overall, it was a good stay. We were there for a quick stop before we made it to Atlanta.
May 23, 2013
Rated 5.0 out of 5.0 by Tony2512 Great Friendly Service
Stayed there for 10 days while on business. The hotel is newly renovated and the rooms are quite comfortable. The best part about this hotel is the staff. Very friendly and a pleasure to talk to and wind down after a long day at work. The workout facilities were adequate and easy access to the freeway and dinner locations, or , if you just don't feel like going out, they serve a happy hour every day in the lobby at 6pm with finger foods that were great.
May 22, 2013
Rated 1.0 out of 5.0 by bofquare Bof Hotel
I have very poor overall experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
May 22, 2013
Rated 3.0 out of 5.0 by Buggys Traveling Home
Didn't really care for our stay at this Holiday Inn Express. The clerk behind the desk wasn't very good. Never greeted us as Priority Club Members or offered any extras. She didn't really know where to go eat unless we drove 10 to 15 miles away. We left the hotel and turned south. Within six miles there were eating places. Asked to use a phone book cause there was none in our room. She couldn't find one. Sign outside said this was a grand opening, hotel didn't look in that good of shape to just be opening.
May 11, 2013
Rated 3.0 out of 5.0 by Nnnny No priority treatment
I recommend this property based only on the location and the brand. I was disappointed that I was not identified as a priority member and when I asked the staff at the desk about it they were flustered as if they didn't know what to say or do.
May 4, 2013
Rated 3.0 out of 5.0 by Jean42 Over all experience
The check in staff were very friendly.
The room key only worked one time.
The bed was not very importable. The room was clean but as I stated the bed was not comfortable.
The breakfast was not good! The eggs, meat, gravy etc were not hot! Just warm and by the time you fixed your plate it was cold. The pancake machine did not work. There was not any fresh fruit.
After staying in Dalton Georgia I was disappointed.
May 4, 2013
Rated 5.0 out of 5.0 by KDJH Great service!
We really felt like it was worth it to be Priority Club members here at this hotel. We were greeted with a couple of drinks and various snacks so we didn't even need to leave the hotel. Got to relax in the lounge area for a little bit before hitting the sack.
Great service! We definitely will choose this location again!
May 3, 2013
Rated 4.0 out of 5.0 by GaryM Great Hotel
I would recommend this hotel to anyone. I liked that it had on-site laundry facilities. My only complaint would be too many breakfasts with cheese omelets. I would like to see more scrambled eggs, and at least one day with bacon.
May 1, 2013
Rated 5.0 out of 5.0 by 0957 overall services and staff
This is by far one of the best places I have stayed at. Staff and General Manager most accomodating I have ever experienced. Can't wait to go back again next year.
April 25, 2013
Rated 5.0 out of 5.0 by Dahomes Great staff
One of the friendliest and nicest staff I have ever had the pleasure of meeting.
Beautiful remodeling job that further enhanced the stay.
Highly recommend if staying in the Ft Campbell area.
April 23, 2013
Rated 5.0 out of 5.0 by Des01 My Stay at HI Oak Grove
The Staff made my stay very enjoyable. Very friendly staff. I would highly recommend if staying in the Fort Campbell area to stay there. I will not go anywhere else unless the hotel is full.
April 22, 2013
Rated 5.0 out of 5.0 by Don48 Hotel accomodations
Once again the staff, room and everything were to my expectations and that is why I will keep coming back to stay at this hotel when I visit Ft. Campbell. The staff was very good, room nice, and breakfast break area and managers reception area meeting everyone's needs. If you went away hungry it was your own fault.
April 17, 2013
Rated 2.0 out of 5.0 by WAFARMER Mini Refridgerator did not work properly
The mini Refrigerator was missing the control knob on day one, complained to front office about the refrigerator was freezing my drinks and anything else I put in the fridge after 24 hours. The put a new knob on the fridge but that did not fix the problem. I complained twice more in the 4 weeks I was there and the staff's attitude was that they didn't care and that was all that they had. For a supposedly remodeled hotel, the overall appearance and how the appliances worked I would say that was a big leap.
April 17, 2013
Rated 1.0 out of 5.0 by CDRALR Visiting son at Ft Campbell
We used to stay here all the time when we visited our son and his family at Fr Campbell.He was temporarily station at Ft Sam Houston for 4 years so we hadn’t visited here for a while. He finally went back to Campbell. Well, when we came down over Easter to visit we stayed here again, and again it was fantastic. Rooms are clean, quiet and well furnished. Staff is very friendly, especially in the breakfast area. They go out of their way to help and be friendly. We want to thank them for their hospitality and we look forward to our next stay
April 11, 2013
Rated 5.0 out of 5.0 by Reet11 great experience
Very comfortable bed, room decorated very nicely, staff was most helpful & friendly, very efficient service & access to room, overall pleasant experience.
Only complaint was the breakfast bar.....pancake maker was broken ( should have been in working order for breakfast), but the rest of breakfast choices were fine.
If needed, I will definitely stay here in the future.
April 11, 2013
Rated 5.0 out of 5.0 by JayB12 Great job by those at the front desk
Everyone who worked at the front desk were awesome. They did a fantastic job. Thanks
April 8, 2013
Rated 5.0 out of 5.0 by Anormal64 Great experience
On our latest trip from Florida to Illinois we stayed two nights in two different Holiday Inn properties. The first in Dothan, Alabama and then in Oak Grove, Kentucky. Our overall experience was excellent.
Rooms were well appointed, very clean and quiet.
Check-in at both locations were handled quickly and professionally.
We would give the frontdesk personnel at Oak Grove the highest praise for their continual desire to provide assistance from the minute we arrived until we left.
Both properties had swimming pools, but unfortunately the Dothan pool was outside an unusable. The Dothan Holiday Inn however, did have a hottub which was a plus If the hottub would have been hot!
April 7, 2013
Rated 5.0 out of 5.0 by Grammie313 Very clean and fresh smelling
Stayed at this Holiday Inn Express in late March and was very pleased. The hotel was very clean and fresh smelling. The staff were pleasant and helpful. Our room was always cleaned and the bedding was fresh. Loved the hot breakfast choices and the managers reception. Pool was clean, a bit cool. Only bad thing I could possibly say is that I wish they had kept their hot tub.
April 7, 2013