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Rated 4.8 out of 5 by 45 reviewers.
Rated 5.0 out of 5.0 by Without exception As usual a very pleasurable and comfortable stay…the staff is and has always been top notch. We would go out of our way to stay there, a 50 mile radius would not be to far to stay with this group! They understand what "Customer Care" means. The staff is all about customer satisfaction and Holiday Inn should be proud to have such a group representing their organization! Way to go Staff @ Oak Ridge, TN! February 11, 2014
Rated 5.0 out of 5.0 by Superb Service Booked this hotel online, arrived intown for a funeral and was wowed from the moment I pulled onto the lot. I checked in very late and was greeted promptly by name and was offered midnight snacks as well. The room was amazing very spacious, and inviting. The mattress were firm and comfortable and the bathroom was very very nice , I liked this hotel so much I stayed an additional night. My guest very much enjoyed the breakfast and all of the front desk staff was Great!!!! I will for sure come back and stay at this hotel. January 28, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service!!! I have been staying at this hotel a couple nights a week for about a month for work. The ladies call me by name now and I love it! They have little interaction with me due to my long work hours but for them to remember me was outstanding service. From Brenda who cleans the rooms to all the front desk associates they always exceed my expectations!!! January 27, 2014
Rated 5.0 out of 5.0 by New & Clean Facilities The staff provided outstanding & friendly service. Quiet location near 4 - 5 eating establishments. Rooms very comfortable. Will book again. January 1, 2014
Rated 5.0 out of 5.0 by Comfy and clean hotel I would stay here every time. We just happened across this hotel on an evening when we needed to stop with our children. It's comfy clean and has a very nice staff. Breakfast was great too. December 31, 2013
Rated 5.0 out of 5.0 by Nice and clean The hotel is only 15 months old so the decor was great, room was very clean, breakfast was good. Desk service was excellent. December 3, 2013
Rated 5.0 out of 5.0 by Absolutely the best staff anywhere! The staff assisted me and my men via a horrible experience with another chain. They were polite, courteous and helpful…that isn't even saying enough regarding Debbie and Samantha! If we were to be within fifty mile radius of this hotel, we would not stay anywhere else but there. My men have been treated with kindness and respect. They have been given that warm fuzzy feeling that makes being on the road less painful and lonely. If someone wanted to learn about " to be of service" and how to treat customers and clients…go no further than the Oak Ridge Holiday Inn Express…purely stated "Excellence"! November 18, 2013
Rated 5.0 out of 5.0 by STAFF Overall, the staff was friendly and cordial. My only complaint was that whoever slid my "rapid checkout " under my door, used that as an opportunity to knock on my door several times . It was unnecessary to knock at all since it was 0830 in the morning and I had been sleeping. I got the impression they wanted me to leave so they could clean the room. Aside from that, Brenda the maid did an excellent job of tidying up my room from the previous evening. It is probably the cleanest property in the Holiday Inn chain that I have ever reserved. I would definitely return. November 15, 2013
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