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Rated 4.8 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Caring and Attentive Staff! Have always had good experiences with Holiday Inn in the past and as usual they came through on this stay also. Staff was always in sight and always inquiring if we needed something. Pool was clean. Breakfast was awesome offering a great variety. July 7, 2014
Rated 5.0 out of 5.0 by I will do it again The hotel is one of the best IHG properties I have stayed at in well over a year. The hotel is extremely clean, rooms are quiet and beds are comfortable. the hotel staff is very accommodating and the manager extremely personable and committed to ensuring guests enjoy their stay. I would stay here again and again and would encourage others to do the same. many thanks for an enjoyable and comfortable stay. July 2, 2014
Rated 4.0 out of 5.0 by New and Comfortable Everything was nice and comfortable. The only issue I had was with breakfast, fruit consisted of bananas only,no microwave available to use unless you went into kitchen prep area. I like my coffee hot and milk in my oatmeal but no way to heat up. June 29, 2014
Rated 5.0 out of 5.0 by entire staff is really on top of everything Loved, loved, loved the staff at this hotel. And the bed and pillows were awesome. June 27, 2014
Rated 5.0 out of 5.0 by Stay at the hotel The staff from the front desk to the people in charge of room cleaning were terrific. The building is new, nice, and very clean. No smoking is allowed on the property and that keeps thing clean and fresh. The morning breakfast was fresh and very good with lots of choices. June 26, 2014
Rated 5.0 out of 5.0 by 2nd Visit as good as the 1st I chose this hotel based on price and location, the staff is very nice and accommodating and the rooms are beautiful. The cleaning staff won't disappoint either. I pretty much liked everything about this hotel and look forward to my next visit. June 24, 2014
Rated 5.0 out of 5.0 by Great Service!!! The staff is amazing! They made sure our needs were met quickly and paid very close attention to little details that made us feel right at home. The property is very clean and beautiful, inside and out. The room was wonderful and very comfortable bed. Breakfast options were great and lots of comfortable seating. We would like to have had a jacuzzi tub in the room since it was our anniversary, but that did not stop us from returning for another night. We have already recommended this Holiday Inn Express to our friends who ride motorcycles too! June 23, 2014
Rated 5.0 out of 5.0 by ONE OF BEST I stayed here for the second time and it has to be one of the best Holiday Inn & Suites out there. The grounds are perfect and the Rooms are exactly what you expect from the finest hotels. Took the wife along to hit the trails at Windrock ATV location and she was very pleased with the staff and breakfast as well as the rooms. The front desk crew are the best!!! Tasha and Bri are some of the best Employees I have run across in the Holiday chain. This place has great owners and managers and should be on anyone's list that are headed to Oak Ridege Tn. GREAT JOB June 23, 2014
Rated 5.0 out of 5.0 by Nicest HIE I've stayed at recently. My wife and I often stay at Holiday Inn Express locations, although she had a terrible experience in Ann Arbor, MI. This location, though, was the best I've been in. June 17, 2014
Rated 5.0 out of 5.0 by My stay at Holiday Inn Express Hotel I enjoyed my stay at Holiday Inn Express. The staff was very courteous and helpful. The room was spacious, quiet and well maintained. The housekeeper was reliable and did a great job each day. The bed and furniture were comfortable and I felt well-rested. The complimentary breakfast had several healthy options as well as quick choices for guests on the run, which was really convenient. The service was excellent for the price I paid, June 17, 2014
Rated 5.0 out of 5.0 by Great staff This was our second stay in three weeks and just like the first, the staff here went out of its way to make us feel welcome. The manager remembered us and thanked us for returning, and every one of the staff members said 'hello' even if they were just walking by in the hallways. The rooms are spotless, the beds and bedding like new, plenty of parking and a great location. I'll be in Oak Ridge again next week and already have my reservation here. June 13, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, and quiet. Clean, comfortable, and quiet. The three things I value most. This hotel exceeded my expectations. Very friendly staff, knowledgeable and helpful desk staff, and housekeeping that didn't miss a thing. I was very pleasantly surprised. Got a real paper at the door each morning too. This will be my go to hotel for all subsequent visits to Oak Ridge area. June 12, 2014
Rated 5.0 out of 5.0 by Nice comfortable room We had been traveling all day and walked in to the hotel. We didn't know if we would be able to get a king size bed but they had one available. The staff were very friendly and helpful. Thanks for a great nights sleep. We would definitely recommend the hotel. We hope to stay there again. June 8, 2014
Rated 5.0 out of 5.0 by Handy, clean and comfortable. The location was very nice for us. We drove to the Windrock Trails and rented ATV's there. We spent two days ATVing and the first day visited the museum. We enjoyed have a breakfast right there in the hotel, it not only saved us time but saved us money. The employees were very friendly and helpful with our needs, we were pulling a trailer with our friends ATV on it. Needed to park in a safe place. June 6, 2014
Rated 5.0 out of 5.0 by New facility, friendly staff This is a new hotel; everything was nicely done and extremely clean. Everyone on the staff was very friendly, without being intrusive. The area around the hotel is pedestrian-friendly and pleasant for walking. June 2, 2014
Rated 5.0 out of 5.0 by This is the place you want to stay with. They made my visit great and would recommend this hotel to anyone.. People were great and the people were awesome. We plan to be back again and looking forward to it. May 30, 2014
Rated 5.0 out of 5.0 by Well done Courteous, efficient staff. Very well maintained. Maintained the breakfast with a girls baskeball tournament in the area (busloads in the hotel). May 24, 2014
Rated 5.0 out of 5.0 by Great place to stay I really like this hotel. It's clean, roomy, inexpensive, with good service and a good breakfast plus free WiFi. What more could you ask for? May 21, 2014
Rated 5.0 out of 5.0 by Comfort and courtesy Front desk staff was exceptionally courteous and helpful. Bed, although high was one of the most comfortable I have ever slept on. Pillows perfect also. All areas of hotel sparking clean. May 14, 2014
Rated 5.0 out of 5.0 by Great Location and Friendly Staff This location, hidden in Oakridge Tn, was the perfect stop over on my way back to Florida. Just outside Knoxville and close to the Windrock ATV OHV trails. The staff was great and the grounds/hotel were well maintained and the rooms were like new. I will definitely stay here again. May 14, 2014
Rated 5.0 out of 5.0 by HI Express Oak Ridge TN convenient, clean rooms, friendly staff, food was good, breakfast and very nice. We would stay there again when traveling that way. May 10, 2014
Rated 5.0 out of 5.0 by Overall excellent facilities and services. Room was in excellent condition upon arrival and desk personnel were very welcoming and courteous. Floor was quiet and little to no outside noise. Conducive to good night's rest. Food was good and fresh and dining room kept clean. Would highly recommend facility.i May 7, 2014
Rated 5.0 out of 5.0 by Everything I was looking for Clean, comfortable room, free internet, good breakfast, low price. Great value! April 22, 2014
Rated 5.0 out of 5.0 by Great city and a great stay! This was my families first time in Oak Ridge, but I can say without doubt that it will not be our last. Oak Ridge is a beautiful city with a plenitude of activities to enjoy. The Holiday Inn Knoxville West is the perfect place to stay, as well. The hotel is centrally located but away from the noise of street traffic. It was THE cleanest hotel I have ever stayed. The staff was exceptional and the price was amazing. We will definitely be repeat customers. April 9, 2014
Rated 5.0 out of 5.0 by Staff The staff was very pleasant and did everything to make the stay pleasant. True southern hospitality. April 6, 2014
Rated 5.0 out of 5.0 by Wonderful staff, very comfortable! Stayed on a Thursday and Friday night. Everyone was very accommodating and the facilities are excellent! March 25, 2014
Rated 5.0 out of 5.0 by Excellent Service and great room Even though the hotel is not on Illinois Avenue, it is easy to locate. The hotel outside design is very appealing and the pavers at the entrance and all of the parking areas adds to the overall appearance. What makes the hotel feel like home are the employees. Whether the employee was at the front desk welcoming us, or at breakfast anticipating our need for help as to where breakfast items were located or at the room remaking the room, all of the employees made you feel welcome. HIE in Oak Ridge has become our home away from home when we are in Oak Ridge one week out of each month. I will certainly recommend HIE to my colleagues. March 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent staff service I stayed (3) nights at this hotel as this was a business trip. The staff was awesome, friendly, helpful and made me feel like I was appreciated. My bed was very comfortable and this is the only hotel that had soft and firm separate pillows. Breakfast was fresh, tasted well and I enjoyed the freshness of the breakfast choices. I would recommend this hotel to all that may in the Oak Ridge/Knoxville area. You will be treated with respect and you will feel like your the number one priority. March 8, 2014
Rated 5.0 out of 5.0 by Without exception As usual a very pleasurable and comfortable stay…the staff is and has always been top notch. We would go out of our way to stay there, a 50 mile radius would not be to far to stay with this group! They understand what "Customer Care" means. The staff is all about customer satisfaction and Holiday Inn should be proud to have such a group representing their organization! Way to go Staff @ Oak Ridge, TN! February 11, 2014
Rated 5.0 out of 5.0 by Superb Service Booked this hotel online, arrived intown for a funeral and was wowed from the moment I pulled onto the lot. I checked in very late and was greeted promptly by name and was offered midnight snacks as well. The room was amazing very spacious, and inviting. The mattress were firm and comfortable and the bathroom was very very nice , I liked this hotel so much I stayed an additional night. My guest very much enjoyed the breakfast and all of the front desk staff was Great!!!! I will for sure come back and stay at this hotel. January 28, 2014
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