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Rated 4.8 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Great staff This was our second stay in three weeks and just like the first, the staff here went out of its way to make us feel welcome. The manager remembered us and thanked us for returning, and every one of the staff members said 'hello' even if they were just walking by in the hallways. The rooms are spotless, the beds and bedding like new, plenty of parking and a great location. I'll be in Oak Ridge again next week and already have my reservation here. June 13, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, and quiet. Clean, comfortable, and quiet. The three things I value most. This hotel exceeded my expectations. Very friendly staff, knowledgeable and helpful desk staff, and housekeeping that didn't miss a thing. I was very pleasantly surprised. Got a real paper at the door each morning too. This will be my go to hotel for all subsequent visits to Oak Ridge area. June 12, 2014
Rated 5.0 out of 5.0 by Nice comfortable room We had been traveling all day and walked in to the hotel. We didn't know if we would be able to get a king size bed but they had one available. The staff were very friendly and helpful. Thanks for a great nights sleep. We would definitely recommend the hotel. We hope to stay there again. June 8, 2014
Rated 5.0 out of 5.0 by Handy, clean and comfortable. The location was very nice for us. We drove to the Windrock Trails and rented ATV's there. We spent two days ATVing and the first day visited the museum. We enjoyed have a breakfast right there in the hotel, it not only saved us time but saved us money. The employees were very friendly and helpful with our needs, we were pulling a trailer with our friends ATV on it. Needed to park in a safe place. June 6, 2014
Rated 5.0 out of 5.0 by New facility, friendly staff This is a new hotel; everything was nicely done and extremely clean. Everyone on the staff was very friendly, without being intrusive. The area around the hotel is pedestrian-friendly and pleasant for walking. June 2, 2014
Rated 5.0 out of 5.0 by This is the place you want to stay with. They made my visit great and would recommend this hotel to anyone.. People were great and the people were awesome. We plan to be back again and looking forward to it. May 30, 2014
Rated 5.0 out of 5.0 by Well done Courteous, efficient staff. Very well maintained. Maintained the breakfast with a girls baskeball tournament in the area (busloads in the hotel). May 24, 2014
Rated 5.0 out of 5.0 by Great place to stay I really like this hotel. It's clean, roomy, inexpensive, with good service and a good breakfast plus free WiFi. What more could you ask for? May 21, 2014
Rated 5.0 out of 5.0 by Comfort and courtesy Front desk staff was exceptionally courteous and helpful. Bed, although high was one of the most comfortable I have ever slept on. Pillows perfect also. All areas of hotel sparking clean. May 14, 2014
Rated 5.0 out of 5.0 by Great Location and Friendly Staff This location, hidden in Oakridge Tn, was the perfect stop over on my way back to Florida. Just outside Knoxville and close to the Windrock ATV OHV trails. The staff was great and the grounds/hotel were well maintained and the rooms were like new. I will definitely stay here again. May 14, 2014
Rated 5.0 out of 5.0 by HI Express Oak Ridge TN convenient, clean rooms, friendly staff, food was good, breakfast and very nice. We would stay there again when traveling that way. May 10, 2014
Rated 5.0 out of 5.0 by Overall excellent facilities and services. Room was in excellent condition upon arrival and desk personnel were very welcoming and courteous. Floor was quiet and little to no outside noise. Conducive to good night's rest. Food was good and fresh and dining room kept clean. Would highly recommend facility.i May 7, 2014
Rated 5.0 out of 5.0 by Everything I was looking for Clean, comfortable room, free internet, good breakfast, low price. Great value! April 22, 2014
Rated 5.0 out of 5.0 by Great city and a great stay! This was my families first time in Oak Ridge, but I can say without doubt that it will not be our last. Oak Ridge is a beautiful city with a plenitude of activities to enjoy. The Holiday Inn Knoxville West is the perfect place to stay, as well. The hotel is centrally located but away from the noise of street traffic. It was THE cleanest hotel I have ever stayed. The staff was exceptional and the price was amazing. We will definitely be repeat customers. April 9, 2014
Rated 5.0 out of 5.0 by Staff The staff was very pleasant and did everything to make the stay pleasant. True southern hospitality. April 6, 2014
Rated 5.0 out of 5.0 by Wonderful staff, very comfortable! Stayed on a Thursday and Friday night. Everyone was very accommodating and the facilities are excellent! March 25, 2014
Rated 5.0 out of 5.0 by Excellent Service and great room Even though the hotel is not on Illinois Avenue, it is easy to locate. The hotel outside design is very appealing and the pavers at the entrance and all of the parking areas adds to the overall appearance. What makes the hotel feel like home are the employees. Whether the employee was at the front desk welcoming us, or at breakfast anticipating our need for help as to where breakfast items were located or at the room remaking the room, all of the employees made you feel welcome. HIE in Oak Ridge has become our home away from home when we are in Oak Ridge one week out of each month. I will certainly recommend HIE to my colleagues. March 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent staff service I stayed (3) nights at this hotel as this was a business trip. The staff was awesome, friendly, helpful and made me feel like I was appreciated. My bed was very comfortable and this is the only hotel that had soft and firm separate pillows. Breakfast was fresh, tasted well and I enjoyed the freshness of the breakfast choices. I would recommend this hotel to all that may in the Oak Ridge/Knoxville area. You will be treated with respect and you will feel like your the number one priority. March 8, 2014
Rated 5.0 out of 5.0 by Without exception As usual a very pleasurable and comfortable stay…the staff is and has always been top notch. We would go out of our way to stay there, a 50 mile radius would not be to far to stay with this group! They understand what "Customer Care" means. The staff is all about customer satisfaction and Holiday Inn should be proud to have such a group representing their organization! Way to go Staff @ Oak Ridge, TN! February 11, 2014
Rated 5.0 out of 5.0 by Superb Service Booked this hotel online, arrived intown for a funeral and was wowed from the moment I pulled onto the lot. I checked in very late and was greeted promptly by name and was offered midnight snacks as well. The room was amazing very spacious, and inviting. The mattress were firm and comfortable and the bathroom was very very nice , I liked this hotel so much I stayed an additional night. My guest very much enjoyed the breakfast and all of the front desk staff was Great!!!! I will for sure come back and stay at this hotel. January 28, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service!!! I have been staying at this hotel a couple nights a week for about a month for work. The ladies call me by name now and I love it! They have little interaction with me due to my long work hours but for them to remember me was outstanding service. From Brenda who cleans the rooms to all the front desk associates they always exceed my expectations!!! January 27, 2014
Rated 5.0 out of 5.0 by New & Clean Facilities The staff provided outstanding & friendly service. Quiet location near 4 - 5 eating establishments. Rooms very comfortable. Will book again. January 1, 2014
Rated 5.0 out of 5.0 by Comfy and clean hotel I would stay here every time. We just happened across this hotel on an evening when we needed to stop with our children. It's comfy clean and has a very nice staff. Breakfast was great too. December 31, 2013
Rated 5.0 out of 5.0 by Nice and clean The hotel is only 15 months old so the decor was great, room was very clean, breakfast was good. Desk service was excellent. December 3, 2013
Rated 5.0 out of 5.0 by Absolutely the best staff anywhere! The staff assisted me and my men via a horrible experience with another chain. They were polite, courteous and helpful…that isn't even saying enough regarding Debbie and Samantha! If we were to be within fifty mile radius of this hotel, we would not stay anywhere else but there. My men have been treated with kindness and respect. They have been given that warm fuzzy feeling that makes being on the road less painful and lonely. If someone wanted to learn about " to be of service" and how to treat customers and clients…go no further than the Oak Ridge Holiday Inn Express…purely stated "Excellence"! November 18, 2013
Rated 5.0 out of 5.0 by STAFF Overall, the staff was friendly and cordial. My only complaint was that whoever slid my "rapid checkout " under my door, used that as an opportunity to knock on my door several times . It was unnecessary to knock at all since it was 0830 in the morning and I had been sleeping. I got the impression they wanted me to leave so they could clean the room. Aside from that, Brenda the maid did an excellent job of tidying up my room from the previous evening. It is probably the cleanest property in the Holiday Inn chain that I have ever reserved. I would definitely return. November 15, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Mr. Patel, I've stayed in many hotels in my lifetime and the quality of service here and expertise is above & beyond. Ms. Debbie, one of the best managers I have met and very hospitable. And the Housekeeping staff are excellent and very understanding. I recommend this hotel to anybody. Sincerely yours, Mr. Mumma November 13, 2013
Rated 5.0 out of 5.0 by Excellent Service Room very comfortable, and internet was Blazing fast. November 11, 2013
Rated 5.0 out of 5.0 by Very Enjoyable Stay Excellent property. Seems new, very quiet and clean, with just-off-the -road location. Staff is super friendly and accommodating. October 24, 2013
Rated 4.0 out of 5.0 by Really nice people We have stayed at this HIE several times and have always been treated so good. The people are their best asset. October 20, 2013
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