Rated 4.8 out of 5 by 110
Rated 5.0 out of 5.0 by Ja171 Excellent customer service and clean rooms
Management should be praised for hiring and training the employees at this location. The front desk staff, the breakfast and the maids are all doing what they should do...their job. Everyone there is so nice. My husband stays at a lot of Holiday Inn Expresses and he said by far this is the nicest one. We were there for a funeral but staying somewhere nice always makes things better. The breakfast was excellent. Although, we were there for one night a relative stayed there for a week and said the breakfast is different every morning. I highly recommend this hotel. Again, the staff at this location are excellent. I always say employees are mirror image of management. Management knows what customer service is all about.
December 3, 2013
Rated 4.0 out of 5.0 by Ebeth58 comfortable bed
but noise from someone footsteps above was annoying. !! It seemed to go on all hours of the night.
November 21, 2013
Rated 4.0 out of 5.0 by CalGal75 Clean, comfortable, great staff
I was pleasantly surprised to stay at the Modesto Holiday Inn Express. The staff was professional and friendly, my room ready for an early check-in and overall a pleasant experience.
November 17, 2013
Rated 5.0 out of 5.0 by Ang2448 Very cozy and relaxing.....
Staying while going to my kids sporting event. We came and went at all different hours, everyone was super nice to us and made us feel welcomed! Thank you, thank you!!!
November 16, 2013
Rated 4.0 out of 5.0 by 4949 Would definitely stay again
Everything was great except for the occasional train going by. Once we fell asleep never really heard the train again.
November 13, 2013
Rated 5.0 out of 5.0 by giovanna67 Clean and staff were great
The Holiday Inn Express was clean and comfortable. Also the staff were very helpful whenever I needed to ask something regarding the area and the motel. It had a great location also. It was close to the Vintage Fair Mall and the Apple store. Plus my seminar was close also.
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November 12, 2013
Rated 5.0 out of 5.0 by David1789 Great stay.
Good location. Very helpful and friendly staff. Large room, very clean. I was a little concerned as our room faced the go-karts across the street, but I could not hear them in the slightest from our room.
November 9, 2013
Rated 5.0 out of 5.0 by Rugby1 Comfort, quality, and service
Since its opening, we've always stayed at the Holiday Inn Express. We are pleased with every stay. The quality of service and attention of staff is comparable to a 5 Star Hotel. I would recommend this establishment to all of my friends when we're in town. The location is literally a few minutes from shopping and dining. Once you stay, you'll agree.
November 6, 2013
Rated 5.0 out of 5.0 by hallenfr Plesant stay
Very nice stay. Good food, GREAT people,aand very relaxing.
October 28, 2013
Rated 5.0 out of 5.0 by redo great staff
My stay at this hotel was made exceptional by the staff. They were always friendly and very helpful. They went out of their way to make sure my needs were met.
October 28, 2013
Rated 5.0 out of 5.0 by Bernadine68 Clean and Comfortable
Staff was friendly as usual. Requested a quiet room, which wasn't in a very good location as it was located directly in front of Boomer's which does go kart racing - and it was a Saturday night. We also heard the train, but it wasn't ongoing.
Other than that the property was quiet. The room was very clean and well maintained. Also enjoyed the convenience of a hot breakfast which was complimentary.
The rate was very reasonable. We took advantage of the Sports Package rate since we were there for my daughter's softball tournament at Rainbow Fields.
The property is also convenient to get to/from the freeway and Rainbow Fields.
Will stay here again in the future. You should too.
October 23, 2013
Rated 4.0 out of 5.0 by DaveWW Very Nice facility, friendly staff
Our stay was great, checked in late the person at the front desk was very, very nice and made sure everything was correct. The hotel and everything about the stay was great! I would like to comment on the reservation system which I think deserves a complete "F" for failing. It appears Holiday Inn needs to use some of shore reservation system, which is not fluent in English. Terrible time communicating made the entire visit miserable. Please change the reservation system, it is not friendly and I will not use it again and there are other choices to stay at!!!!!
October 19, 2013
Rated 5.0 out of 5.0 by intotraffic Great accommodations and service
From check in to check out the service was outstanding. The room was the one we wanted and it was clean and comfortable. We will return to this hotel
October 17, 2013
Rated 5.0 out of 5.0 by schloed7 Excellence that you'd find at a much higher-end provider
I travel a lot and find this property head and shoulders the nicest Holiday Inn Express you will find. The owners spared no expense in building and furnishing this property. The staff does an outstanding job in welcoming you and providing a pleasant stay. Housekeeping is very meticulous with cleanliness and presentation. It is unlike any Holiday Inn Express experience that I've had in the past.
October 14, 2013
Rated 5.0 out of 5.0 by JD2003 Exceptional service
The staff was extremely courteous, making me feel at home. A couple people who stood out were Robert and Paul. Great staff!
October 13, 2013
Rated 5.0 out of 5.0 by schloed7 Easily the best Holiday Inn Express you will find.
Owners spared no expense in building and furnishing this property as it is top notch. The attention to detail by their staff adds to the impeccable experience. A very attentive and personable staff is a great icing on the cake.
October 13, 2013
Rated 4.0 out of 5.0 by lbv221 great room & service but very noisy
Hotel is very clean. Staff was very polite and great. I was upgraded to 2 room suite and was very excited. But our room was at the end of the hall where the main water pipe was so I kept hearing rattling in the wall right at the headboard. Not happy. You could only hear the noise from the bedroom and not the other room. Room was very clean and looked updated so that was a plus. Just wish there wasn't the rattling noise in the wall.
October 9, 2013
Rated 5.0 out of 5.0 by stewpot5 modesto stay
After a few hours on road came across this hotel ,called in on spec ,young lady on front desk could not do enough for us polite and efficient even gave us a little discount for cash , rooms were modern fresh and clean ,beds comfy breakfast was excellent a good choice of hot and cold items overall a very good experience thank you .
October 6, 2013
Rated 5.0 out of 5.0 by MaggieMayRN Great hotel!
We stayed here while attending a wedding in nearby Escalon, CA. Customer service was great, they even allowed us to extend our checkout time. Many good breakfast choices. I would highly recommend! Very relaxed atmosphere.
October 2, 2013
Rated 5.0 out of 5.0 by CHO10 Great Service
The front desk staff goes above and beyond what one would expect in ensuring that everything works and that one's stay is comfortable. Fixing televisions and locating restaurants (when one can't remember the complete name) - they do it all. Clean comfortable room with every amenity one could want. Their double paned windows do cut down on the noise from the Go-Kart track across the street.
September 25, 2013
Rated 5.0 out of 5.0 by Glass51 Front Desk Staff
When I arrived I was checked in by Robert who did a good job of making sure I was provided with the type of room I wanted and providing me with answers to all my questions. Thanks, Robert
September 21, 2013
Rated 5.0 out of 5.0 by Ernier13 in town for a birthday
I can't not say enough about this holiday inn. staff was helpful and polite, rooms were perfectly clean, slept like a baby in that bed so comfy. when in town that will be my place to stay....
September 11, 2013
Rated 5.0 out of 5.0 by KiwiKaren The BEST Staff
We spent the last two nights of our USA holiday here and it was outstanding. The staff were the friendliest, most caring and attentive group of people we had come across in 7 weeks of travel. The hotel was spotless, the room was excellent with lots of space and nice modern decor. We were made to feel very welcome, like it was the staff's own home that they had invited us into. We enjoyed the pre dinner drinks and snacks provided free of charge and the breakfast was delicious, they even had real plates, cups and cutlery......a homely touch after many weeks of plastic items to eat off. The hotel is in a good location, close to shopping and only 1.5 hrs to SF airport. Highly recommended if you want to be made to feel special.
Thanks everyone who works here!
September 9, 2013
Rated 2.0 out of 5.0 by PlayBall Poor room and service!
First appearance and check-in was great. BUT...once in the room the TV did not work (as you know TV is important to relax when traveling). Called desk they re-booted and this took a while worked for about 30 minutes and failed. Desk said they would move us but never did. Called back and talked with a different staff member that did not know. Went through the same and failed again. They did not have another room at this time, not happy. In addition the facet/sink in bathroom was lose and difficult to turn-on. Staff did not care about problems and ignored us. Will not stay at this hotel again!
September 9, 2013
Rated 5.0 out of 5.0 by Robo44567 Front desk clerk, Mabel
I would like to express my gratitude and acknowledge Mabel for her outstanding work for your hotel.
We had a reservation at another property in Modesto but was denied our rooms because of the firefighters. Not an issue because of them and their work but the hotel failed to find us alternative lodging. When I called Your property Mabel was happy to meet our needs.
Upon arrival she had our reservations ready and met us as if we were the only patrons in the building!
Please express our gratitude to Mabel for a job well done!
Hope to see you all in the future.
September 9, 2013
Rated 5.0 out of 5.0 by Spartan58 Sustained Excellence
This HIE sustains excellence. It has a well-trained service staff and the rooms are modern and well-equipped. The food offerings are good and there is enough variety of selections. The management personnel are visible and ask if everything is good. Daily newspaper delivery to the door and an express check-out system is convenient.
August 29, 2013
Rated 5.0 out of 5.0 by jim25 Customer Service
Karen who works in the cafe doing some clean up. As a I walked through she greeted with a very pleasant smile and simply said "good morning sir how are you today?" Some how it just made me very connected and special. It was a good way to start my day.
August 29, 2013
Rated 5.0 out of 5.0 by kirk0827 Remarkable Service!
The service was excellent from the management to the front desk to the maid service. This might be the best service I've had from any hotel, including luxury brands. The general manager lead by example by setting a high standard service. I won't stay anywhere else in Modesto.
August 24, 2013
Rated 5.0 out of 5.0 by Lis13 Brilliant hotel
Lovely, modern hotel with large rooms, comfortable beds and great bathrooms.
Staff were amazing especially Mabel who should win employee of the year, she was so wonderful!
Definitely recommend this hotel.
August 18, 2013
Rated 5.0 out of 5.0 by marjohn great facilities
Excellent experience all down the line. Food was good, beds were great. We will look for Holiday Inn Express again.
August 16, 2013