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Rated 4.4 out of 5 by 253 reviewers.
Rated 4.0 out of 5.0 by Exceptional Staff The staff at this HIE is exceptional. They understand customer service. I rated this property a 4 out of 5 as the interior of the hotel is in need of a face lift. The hall carpets are worn and other areas are showing wear as well. Otherwise, I love the location and the people who work here. They are professional, caring and take care of their customers. I have been staying at this hotel when in Oakland for ten years and the staff here is consistently better than the other locations that I frequent. December 13, 2014
Rated 5.0 out of 5.0 by stay and park Great location in proximity to Oakland Int A/P. Staff were VERY helpful and saved us money and stress. Great price for what we received. The staff went out of their way to make our stay and return was a very pleasant experience. The hotel was clean and inviting. The parking area was well light and appeared secure. I was gone for seven full days with no damage to my truck. Joe Gomes December 12, 2014
Rated 4.0 out of 5.0 by Good Hotel My only complaint is that I made my reservations months ago, I called a few weeks ago to add my friends name on the room, but when my friend tried to check in the front desk lady Patricia, made him make me call the hotel to add his name again, And when I called she didn't even ask any security questions to verify it was me. December 11, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing Quiet and comfortable. Repeat guest. A little on the pricey side but most places seem to be, in the area. December 7, 2014
Rated 5.0 out of 5.0 by very good food all food was hot, fresh, good quality and the person doing the prep work was very friendly and helpful. December 4, 2014
Rated 2.0 out of 5.0 by No water/no Internet No water for multiple hours and different days. Nothing more unimpressive as working all day and unable to shower afterwards. Internet was spotty at best. Had to use my phone's hotshot for multiple hours and on different days. December 3, 2014
Rated 3.0 out of 5.0 by Work everyone was real nice and helpful but the area is a little rough December 2, 2014
Rated 5.0 out of 5.0 by Airport stay Great hotel for flight layover. Would stay again. Very comfortable and quiet rooms. December 2, 2014
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