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Rated 4.4 out of 5 by 258 reviewers.
Rated 5.0 out of 5.0 by December trip Great place to stay in oakland near the airport, clean, safe. reasonable. I will stay there again. I have in January of 2015. December 17, 2014
Rated 4.0 out of 5.0 by Close to OAK and Nimitz Frwy The Pros: 1. Shuttle service is excellent. It runs from 4 AM to almost 1 AM (12:45 AM or something like that). I was stuck at OAK Car Rental after hours since flight didn't get in until after midnight. I called hotel and they sent the shuttle to pick me up at the car rental, then took me back next morning for me to pick up my rental car. 2. Limited under cover parking for small cars at north end of the hotel - helpful when it rains and when I was there the Bay Area got the rare monsoon rains. 3. Internet service is solid. I could definitely tell I was in the Silicon Valley area. 4. Hotel rooms themselves are nicely furnished. Could use another power outlet near the nightstand or a lamp with the power outlet in the base so one could plug in their phone charger on the nightstand 5. New BART line station is nearby if you wanted to venture into SF without fighting the Nimitz and Bay Bridge traffic 6. You can check out, and get to the airport terminal in 10 minutes, give yourself about 45 minutes if you're returning a rental car. The Cons: 1. Hotel common areas are showing their age. Carpets are worn down. 2. Location is high cost compared to most Holiday Inn Express location I've visited, probably attributed to the overall high cost of living in California. 3. It *IS* Oakland after all. I didn't feel unsafe at all at the hotel, but venturing out after dark is not recommended unless you're just grabbing a bite to eat along Hegenberger. Definitely keep all valuables out of your car. December 15, 2014
Rated 5.0 out of 5.0 by Very near Oakland Airport I love the location, it is very near the Oakland airport. Great breakfast and great staff. The kitchen staff is very attentive. Thank you for having a great staff. December 15, 2014
Rated 5.0 out of 5.0 by Mr. All good and dandy and fit our bill and desires. If needed will stay again December 15, 2014
Rated 1.0 out of 5.0 by Nightmare on Airport Drive Checked in, ordered in food from a local vendor, ate and went to sleep. Awakened by a room phone ringing and a male voice asking me who I was and how I got into the room, I think that is close to what was said as I was in a sleeping daze, I asked who it was and hung up. I was thinking this was a prank call. Went back to sleep only to have someone banging on my door, and I mean banging not knocking. I opened the door and a man was standing there asking me who I was and what my name was. I told him mine and asked him his then told him to leave me alone and go away. Next morning I asked the female at the desk about it and she laughed and said she had been reading the notes from the night before. She told me the person who checked me in had written down the wrong room number for me and thought my room was empty. Thus the experience above. No apology or explanation of any kind that night. A very bad experience that could have been somewhat better with an explanation or apology of some kind. December 15, 2014
Rated 4.0 out of 5.0 by Exceptional Staff The staff at this HIE is exceptional. They understand customer service. I rated this property a 4 out of 5 as the interior of the hotel is in need of a face lift. The hall carpets are worn and other areas are showing wear as well. Otherwise, I love the location and the people who work here. They are professional, caring and take care of their customers. I have been staying at this hotel when in Oakland for ten years and the staff here is consistently better than the other locations that I frequent. December 13, 2014
Rated 5.0 out of 5.0 by stay and park Great location in proximity to Oakland Int A/P. Staff were VERY helpful and saved us money and stress. Great price for what we received. The staff went out of their way to make our stay and return was a very pleasant experience. The hotel was clean and inviting. The parking area was well light and appeared secure. I was gone for seven full days with no damage to my truck. Joe Gomes December 12, 2014
Rated 4.0 out of 5.0 by Good Hotel My only complaint is that I made my reservations months ago, I called a few weeks ago to add my friends name on the room, but when my friend tried to check in the front desk lady Patricia, made him make me call the hotel to add his name again, And when I called she didn't even ask any security questions to verify it was me. December 11, 2014
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