Rated 4.3 out of 5 by 107
Rated 5.0 out of 5.0 by Greg17 Very clean and comfortable.
Enjoyed my stay room very clean and comfortable staff very professional will return and stay with you in future.
November 29, 2013
Rated 5.0 out of 5.0 by Sojourn Excellent Shuttles
We stayed here one night. We were driving, but used the shuttle to go to the BART station for a trip into San Francisco. Both Shuttle Drivers were excellent giving us information on using the BART on the way there and then answering our questions about the hotel area on the way back. Two in our party flew out of OAK and were able to shuttle from the BART to the hotel, pick up luggage and get to OAK very easily. The area is a little seedy, but the staff can help you stay out of problem areas. This would be an excellent hotel to use in conjunction with a visit flying into OAK. The breakfast was great and staff was very helpful answering our questions and meeting our needs. We would stay here again.
November 29, 2013
Rated 3.0 out of 5.0 by ECNHNH No frills here
Wifi service was horrible. It would cut out every time you changed pages and make you login again. When the staff was asked if they were having issues with it, they simply said that it always has poor quality in rooms at the end of the hall, but because they were sold out, they couldn't move me.
"Hot tub" was barely warm, though staff offered to turn it up to be warm if I wanted to wait.
Room was ok. Sheets were full of hair and didn't look clean when I arrived. I told the front desk and they promptly had housekeeping change the bedding completely. Otherwise an ok place to crash for a night, but not where I'd stay again for more than that. You could also hear the water run and toilet flush everytime in the next room as if you were in that room...walls very thin.
November 29, 2013
Rated 5.0 out of 5.0 by JPTLAT Great Service
This was by far the nicest group of front desk, shuttle, and breakfast staff we have ever encountered in our travels. Thank you very, very much!
November 23, 2013
Rated 4.0 out of 5.0 by VacationerCA Breakfast eggs lukewarm
Warming container has no cover, therefore eggs do not keep warm even though it's a full dish of eggs.
Suggest management contact the Chapel Hill, NC Holiday Inn Express on how to properly handle hot food, which we stayed at the next nite and their eggs were hot.
Other than this the breakfast has a good variety.
November 12, 2013
Rated 5.0 out of 5.0 by Iamced Always my first choice
The location, staff, amenities, neighborhood, and the ambiance always gets me... Thanks for such a wonderful time.
November 7, 2013
Rated 5.0 out of 5.0 by tmcnam3 Check in
After a long day and an error (on my part regarding the reservation on line!!!), Tiffany went out of her way to help me out. The hotel staff is absolutely superb!!!
November 1, 2013
Rated 5.0 out of 5.0 by Kim76 Best chain of hotels out there!
I first stayed in a Holiday Inn Express in Portland OR in June and was more than pleased with my stay. Then a month later stayed in one in Klamath Falls OR. Again, more than pleased. Recently I stayed a week in Oakland and three times in a row I was more than impressed with all of my stays. I will not stay at any other hotel chain. Two main things that I insist on when I stay at a hotel is cleanliness and quiet. Must have quiet! Even though I was less than a mile away from the Oakland airport (very busy), I only heard one or two jets. In other hotels I could hear doors in the hallway close, toilets flush, showers running, someone's tv too loud. I always travel with ear plugs and never used them, didn't need to! Not sure if it is the clientele or that the rooms are just so sound proof. No loud children, no crying babies, no drunk party revelers. Relaxing. Clean! Not a speck of dirt in the place, the sheets were crisp and clean. I walked barefoot without worry of germs. I didn't have my room made while I was there but did need extra shampoo, lotion and coffee which were given to me without question from the hotel staff. I love that I don't have to go out for breakfast and the coffee is awesome. The food choices are incredible, anything you want, it is there!
October 29, 2013