Rated 4.3 out of 5 by 107
Rated 2.0 out of 5.0 by BayVisitor Disappointed with staff.
In general, the staff was not very friendly nor helpful. The evening driver of the airport shuttle did not help us with our luggage nor really speak to us. The front desk staff in the evening and morning we not friendly, failed to acknowledge me as a Platinum level guest, nor offer any help identifying restaurants that delivered in the area. I have stayed at various IHG properties around the world, and have never been treated this poorly. I am glad this properties is the exception and not the norm.
October 23, 2013
Rated 5.0 out of 5.0 by Pam49 love this place
One of the best HIE i have stayed at.
Staff friendly and efficient. I had a wonderful room. the lady at the front desk treated me great. If I am back in the area this is where I will stay.
Only one comment.
the breakfast area faces a brick wall. You can make that area more inviting if you put out some trees/ plants and a couple iron patio tables and make like a true patio.
October 22, 2013
Rated 4.0 out of 5.0 by Cassie130570 Comfortable spot in safe area
Excellent choice for staying in a safe and comfortable hotel with friendly shuttle service to take you to different locations!
October 18, 2013
Rated 4.0 out of 5.0 by Gblack Oakland property
For the money I didn't see the value. The staff was excellent. The physical property was lacking
October 13, 2013
Rated 4.0 out of 5.0 by Laura57 Everything good except fold-out couch
Overall, our stay was good - the bed, the food, parking, the staff were great. The shuttle service was very convenient and much appreciated. The first night, we had no working sink in the room, and management was very responsive. Our second stay, a week later, we had a suite with a fold-out couch and a king bed in a separate room. The king bed was great, but the couch is a disaster and should be replaced. It had no real mattress, just an odd spring-filled, uncomfortable and even painful apparatus. I ended up sleeping on the floor! I have tolerated some pretty bad fold-out couches, but this was simply awful.
Otherwise, the hotel is clean, well-appointed, and convenient to the airport and BART, and I would stay there again (but in a bed, not that couch!)
October 2, 2013
Rated 4.0 out of 5.0 by SylP Great location and service
Stayed at this facility to take advantage of the park/sleep/fly package. Hotel front desk was friendly and helpful; he even called me 10 minutes after we arrived in our room to make sure things were satisfactory. Hotel is very close to Oakland airport but it wasn't noisy; bed was quite comfortable. I had an early flight, the shuttle was there at 6:15 in morning. My husband took the shuttle to and from the BART station and he said he did not have to wait at all! I have stayed in 5-star hotels and parked at lots near the airport in the past, Holiday Inn Express provides as good, or even better service.
October 1, 2013
Rated 1.0 out of 5.0 by JHxx Rooms shown wear and tear, Awful water pressure
The linens and bedding were worn and did not feel clean. The pillows were totally broken down inside and lumpy. Very uncomfortable. Water pressure in the bathroom sink was so unacceptable I had to brush my teeth and wash up at night using the bathtub fawcett. I picked up a hard boiled egg and yogurt to eat in the car on the way to my office. I bit into the egg and it was spoiled! I informed the staff the next day. I routinely stay in Oakland - many times at the Holiday Inn and Suites. I will return there. I will not return to your property. I frequent HI Express all over the US and usually have very positive experiences. Unfortunately, I did not in Oakland.
October 1, 2013
Rated 4.0 out of 5.0 by SeabeeMCPO Oakland HIE...a fine property but know what you are getting!!
I have read a few reviews. If it had not been for America's Cup or the Oracle World conference happening during my last minute trip I would not have picked this property. That said, the price was right on and I get everything that I expect out of a HIE. The front desk staff was a little lacking as rays of sunshine but all in all the breakfast was as expected and the room was perfectly acceptable. There is no doubt that this location, across from the Oakland Airport, is in a rougher part of town but given the same set of circumstances I would stay there again.
September 27, 2013
Rated 2.0 out of 5.0 by PKLodi Good room. Bad smell in lobby and in the room
Pretty good rooms. Great price. But, that evening, walked into the lobby and there was a terrible smell. It smelled liked raw sewage. I asked the front desk what that was and just got a look like I was crazy. They just shrugged and said "what smell". I know it wasn't just me because there was a group of people that I was with and everyone noticed the bad smell also. When I got up to my room, every time the AC turned on, you could smell it in the room also. On top of that, the thermostat for our room would not keep the room at a pleasant temperature. It was either too hot or too cold. When I mentioned the problem the next day to the front desk, again, I was treated with indifference.
September 12, 2013
Rated 5.0 out of 5.0 by buckeyemom Nice room - good breakfast
We recently took a trip to San Francisco with family who were visiting from Ohio. Our plan was to spend the night and have the entire next day in the city. Hotel rooms in San Francisco were ridiculous in price - and so many people told us not to stay in Oakland - that it wasn't safe. We decided to stay in Oakland anyways because the room rate was reasonable for the area. The hotel was easy to get to and close to a few restaurants. The staff as the desk was polite and helpful. Our rooms were nice and clean. One room only had a view of a wall that was about six feet away - but since we were only staying overnight, that wasn't an issue. The breakfast buffet was hot and had lots of choices to suit each taste - my two children (3 and 5) were able to find things that they liked and had a great breakfast to start the day. The bed was comfortable - but the pillows are impossible to fix in any way that is comfortable - but that is the same in ANY hotel anywhere. Getting into San Francisco from the hotel was easy (plan for traffic) and convenient. I would definitely stay here again.
September 11, 2013
Rated 5.0 out of 5.0 by AC342013 Great pancake machine / noisy guests
Breakfast was great. There is now a pancake machine where you push a button and it cooks and spits out 2 perfectly cooked pancakes. No mess, although the wait was a little long. The usual breakfast fare was good too and consistent with other locations. Having a fridge, microwave and sink in the room is fantastic as is having the coffee maker alongside those appliances. I detest coffee machines that are in the bathroom so this was a pleasant exception to that nasty practice.
Noisy guests upstairs meant ear plugs were necessary, especially late night. Was too tired to complain - easier to get ear plugs from bag. Comfortable bed made it easy to sleep once noise was eradicated.
Overall a great stay. Staff were friendly and helpful. Cost effective, shuttle drop off to and pick up from BART station were easy, even with luggage. Will definitely stay there again.
September 11, 2013
Rated 5.0 out of 5.0 Holiday Inn Express Oakland Airport Great Place to Stay
Have stayed on several trips to Oakland, and really enjoy this location.
Staff is always friendly and helpful. The Breakfreast Bar in the morning is a great choice and really good variety.
The shuttle service is excellent to park and go to Bart or a local restuarant.
September 10, 2013
Rated 5.0 out of 5.0 by RangersFan32 Great place! Would stay again.
Had a great stay at the Oakland Airport Holiday Inn. The room was clean, cool, and comfortable. We took the hotel shuttle everywhere, and they were nothing but accommodating. The breakfast was good, hot, and had a good variety. The hotel was quiet, but had a great pool and workout room to use. Would happily choose the stay there again.
September 9, 2013
Rated 5.0 out of 5.0 by 7676 Great stay
My compliments to the General manager and staff for excellent service provided. I would especially like to thank Carla and Yenny .
September 6, 2013
Rated 1.0 out of 5.0 by Upsetguest999 Worst staff ever.
When making the reservation I requested an early check in. The day before I called to as about it, the day of I called and they said 1:00 would be fine. I arrived at 1:15 and the lady said come back at 2:00. I told her I spoke with someone this morning who said 1:00 would be fine. Then she got belligerent and said she was the only one answering the phone and wouldn't have said that and indirectly accused me of lying. I tried to get her to at least look up my reservation in case my type of room was ready (it was a deluxe) but nope she wouldn't do it.
Then upon check in we requested a cab at 3:00 (from someone else.) When we came down we were informed someone 'stole' our cab but he'd get us another one in 10 minutes. Nbd. Well it arrived 30 minutes later. And it wasn't a cab. It was a shuttle that charged us $30 for a 3 mile 5 minute trip. In fact it was the same shuttle that was stolen from us earlier. We were late for the wedding. And I'm sure the employee was getting kick backs.
September 5, 2013
Rated 4.0 out of 5.0 by KB92880 Comfortable bed, easy access, breakfast, free-parking...I loved it.
My wife and I attended a Raider's game and decided to try this hotel. The hotel was right off the freeway near the airport. We were able to check-in immediately. I called in advance to ask about shuttle service to the game. The person on the other end of the phone was not very customer service oriented. Needless to say I had low expectations of the staff, but once we arrived the staff greeted us well and did a competent job.
The shuttle service was free to the game. We tipped the driver and he was very quick with picking us up after the game as well. We got a room near the elevator, which we expected to make for a noisy, sleepless night but just the opposite. We rarely heard elevator traffic, and the hotel was full of Raider and Bears fans.
The beds were really what I remember the most. The pillows, mattress and comforter was unbelievable. I would stay there again just to sleep in the beds. We didn't even want to go downstairs for the complimentary breakfast because the bed slept so well. I wish I could have dragged it home with me.
The breakfast was decent. Something to get your day started but no frills. Overall, my total experience was good and I would recommend this location to others, especially if going to a game at O.Com Stadium. I stayed at another hotel in that area late last year when we attended another game and had to pay for the shuttle to the game, parking at the hotel, didn't get a free hot breakfast and the cost was more. I am sold on Holiday Inn Express-Oakland Airport.
As for regrets, they do not have a pool. Only a small indoor Jacuzzi on the first floor just across from the elevators
September 3, 2013
Rated 5.0 out of 5.0 by Sas58 nice stay
The staff was friendly
the room was clean, I enjoyed the breakfast in the morning especially the cinnamon rolls, I would return.
September 2, 2013
Rated 5.0 out of 5.0 Comfy bed, very helpful staff, nice hot tub, decent breakfast
Beds were great. Staff was very helpful. We were in town for a 5 night stay, working on the new Bay Bridge and had to have parts shipped in from our corporate office. When our parts arrived at the hotel, the staff was prompt to alert us by calling our cell phone, as requested, so we could return to the hotel to get our packages. Breakfast had enough variety that you didn't have to feel like you were eating the same thing every day. Hot tub was very relaxing after a long day of work.
August 28, 2013
Rated 2.0 out of 5.0 by traveler593503 too pricey for what you get
I was led to believe that this was the only hotel near the airport with an airport shuttle. This is not true. It was way more expensive ($161 per night including tax) than what I wanted to spend, and it wasn't worth it. I could hear the shower through the walls (and maybe the ceiling too) all afternoon and evening while I was there trying to get work done. The staff were friendly, but almost never around. The shower was newer than the rest of the things in the room and it was great. The TV was also great. Everything else was not so great. I'm not going to stay there again.
August 28, 2013
Rated 4.0 out of 5.0 by James8 Totaly Acceptable
Room was large for a HIE w/ nice sitting area. Bed comfy. Not a resort by any means, but no complaints. Staff at check-in not overly friendly.
August 28, 2013
Rated 5.0 out of 5.0 by Tomibo Awsome Staff and VIP treatment
It's like coming home after a long stay. Smiles and helpful in all ways. This crew (if not hand-picked) sure seem like they might have been. One impressive note to me was,that if someone was busy they would jump-into the other area and help out until the other was free. You were not left to wait...ever. A very positive and cohesive group, AAAA + Excellent at all levels.
August 27, 2013
Rated 1.0 out of 5.0 by Melissa68 old and outdated
This hotel was my last choice as all other hotels in the area were booked. After staying there I understand why. The rooms were outdated especially old carpets. a hooker was walking around the halls. The fitness center did not have air and towels were not available. Water was also not available.
August 25, 2013
Rated 5.0 out of 5.0 by Mandy1034 Perfect!
We arrived late after a football game and the room was not exactly as we booked however they were very accommodating. One of the employees that helped us out was very friendly and quick with our requests. Breakfast was great, wide range of choices and nothing ran out. Overall we were VERY happy! No other hotel choice!
August 19, 2013
Rated 4.0 out of 5.0 by PathwayPal Nice Hotel with Good Accomadations
This is a very nice Property!! Staff was accommodating and attentive. The room was comfortable and well done!!
August 16, 2013
Rated 4.0 out of 5.0 by Oakland Perfect for getting an early flight
We arrived at 9 pm and left at 4:15 AM to catch an early flight. The shuttle driver was at the airport after I called to say we dropped off our rental car. We had about a 5 minute wait in the morning for him to take us back to the airport. The room was clean; towels soft and so we had no complaints. The building was very quiet.
August 16, 2013
Rated 5.0 out of 5.0 Stay here if you need to be close to the Oakland airport
I loved this Holiday Inn! There is another Holiday Inn a few blocks away and I cannot comment on the quality of that facility but this one was excellent. Rooms were clean and comfortable and the staff was friendly enough. The views from our rooms were not great but I don't stay at hotels to stare out the window. Overall, this was an excellent choice and I will stay there again if I'm in Oakland.
August 9, 2013
Rated 2.0 out of 5.0 by BoredBusinessTraveler No Pay Per View Movies
This hotel has a convenient location. However, the room's decor was dated, the air conditioner thermostat was inoperable, and it was an old fashioned, noisy, wall-mounted unit that did not reach the bathroom.
Making matters all the more intolerable was the lack of Pay Per View movies. I can't remember the last time I stayed in a major chain hotel that didn't have movies as an option. I will not stay again.
P.S. This hotel is easily confused with the Holiday Inn and Suites a block away.
August 5, 2013
Rated 3.0 out of 5.0 by RENOROD Privacy Issue
Our room only had sheer curtains with no other curtains which could be closed to block out the street light outside thus making it very difficult to sleep. Not only that, but if we were on the 1st floor, anyone could have seen into the room from the outside.
August 5, 2013
Rated 5.0 out of 5.0 by CrystalnRyan Always dependable
We stayed at the HIE in Oakland by the airport our 1st night in California. The room was very clean, spacious, and comfortable. While showering, the curtain had a little problem and the bathroom floor flooded. The manager on duty came to our room, had someone come and mop up the mess, and brought us warm fresh towels. They were kind and efficient in resolving the problem. We will definitely stay at this HIE again.
August 3, 2013
Rated 4.0 out of 5.0 by Rewqard Comfortable bed and convenient shuttle service
I have never written a review before but I thought it would be a good idea to let others know the great service myself as well as my family of 30 had at this hotel. We all arrived at the airport at different hrs. and once we called the hotel to pick us up the shuttle was there within minutes. The process from checkin to checkout was smooth and the staff couldn't have been more helpful. Yes, I will recommend as well stay myself again when I come to to the area.
July 22, 2013