Rated 4.3 out of 5 by 110
Rated 3.0 out of 5.0 by RENOROD Privacy Issue
Our room only had sheer curtains with no other curtains which could be closed to block out the street light outside thus making it very difficult to sleep. Not only that, but if we were on the 1st floor, anyone could have seen into the room from the outside.
August 5, 2013
Rated 5.0 out of 5.0 by CrystalnRyan Always dependable
We stayed at the HIE in Oakland by the airport our 1st night in California. The room was very clean, spacious, and comfortable. While showering, the curtain had a little problem and the bathroom floor flooded. The manager on duty came to our room, had someone come and mop up the mess, and brought us warm fresh towels. They were kind and efficient in resolving the problem. We will definitely stay at this HIE again.
August 3, 2013
Rated 4.0 out of 5.0 by Rewqard Comfortable bed and convenient shuttle service
I have never written a review before but I thought it would be a good idea to let others know the great service myself as well as my family of 30 had at this hotel. We all arrived at the airport at different hrs. and once we called the hotel to pick us up the shuttle was there within minutes. The process from checkin to checkout was smooth and the staff couldn't have been more helpful. Yes, I will recommend as well stay myself again when I come to to the area.
July 22, 2013
Rated 3.0 out of 5.0 by Chagos2 No suttle bus available at night
We arrived at 1.00 a.m and NO suttle bus was available, we had to make a 1 hour wait for the taxi
July 15, 2013
Rated 5.0 out of 5.0 by lcubed1982 Unplanned diversion from SFO...
While our stay was not planned, it was wonderful. The staff was fantastic from Venney during our checking to Clarence shuttling us to an excellent dinner. The hotel was very clean and comfortable, so even though we were diverted and delayed an extra day from getting home, it worked out well.
July 15, 2013
Rated 4.0 out of 5.0 by mbgAVL Front Desk staff made this a pleasant stay
We stayed here the first and last nights we spent in the Bay area. The front desk staff made check-in and shuttle service easy. The first night was July 4th and the Bart wasn't running. We got lots of helpful advice from the young woman at the desk that morning. Our last night was smoothly handled also. We dropped our car off at the Car Rental Center and were picked up by the hotel shuttle to return to the hotel to get a few hours sleep before our flight the next am.
July 13, 2013
Rated 4.0 out of 5.0 by Suzie65 A leisure trip for us (senior couple)
We had a car but wanted to use the hotel shuttle to get into the airport to ride BART into San Francisco. Alas, BART was on strike during our stay. We had to drive in. The freeway is near the airport so it was not too difficult.
The Guest Book in our room recommended resturants nearby. We chose La Pinata which was easy to navigate to. We enjoyed our meal very much at this popular place.
We would stay here again for the easy access to the airport, BART and freeway.
July 12, 2013
Rated 5.0 out of 5.0 My Experience at Holiday Inn express, Oakland Airport
Rooms & beds are very clean and spacious
Bathrooms are well kept & clean
Doors well secured
A professional & wonderful manager
Great & free continental breakfast
Very nice people
July 11, 2013
Rated 5.0 out of 5.0 by LastMinuteJoes2 Excellent Value, Nice Location
We booked this hotel at the last minute and were delighted with the value-experience! The hotel was clean and the staff was helpful (especially Yenny, who helped us find an excellent urgent care clinic when we had the unanticipated vacation "health issue;" assisted with some overnight mail we needed etc). The location is very nice. A short drive to practical shopping (e.g. Costco, Walmart, Home Depot) - and to the San Leandro harbor, which has some cool restaurants (try Horatio's!). The proximity to the Oakland Airport had zero impact on our experience (no noise at all and modest traffic). The breakfast offered enough choices to satisfy our needs (and to eat reasonably healthy, should one choose to do that). Does this hotel offer great views? No. In fact, our ground floor room looked into the back of a neighboring building. HOWEVER, we didn't book this hotel to sip wine on a balcony and watch sunsets. We booked it to have a nice, safe, convenient and moderately priced hotel stay at while in northern Cal to conduct some personal business. And it that regard, this hotel earned 5 STARS from us!
July 10, 2013
Rated 5.0 out of 5.0 by kazuko manager's effectiveness
I would like to commend the manager on duty the day we checked in. She handled a problem I had with professionalism and courtesy. Thank you.
July 8, 2013
Rated 5.0 out of 5.0 by Mikeredbird Great service
Property was very clean. Staff was extremely helpful and friendly. Very good breakfast. Shuttle service was very useful in getting to the A's ballpark
July 7, 2013
Rated 5.0 out of 5.0 by Investigatorbeth Nicest staff I've ever dealt with
I travel extensively and due to my job need to deal with front desk staff a great deal, to complete my assignments, so I know which hotels understand the problems I face and which hotels make sure I can complete those assignments. I always need to fax items, I must have a business center handy and I always need wired and wireless in the room. Of special note, Jorge was a delight, and made sure I had everything I needed, even at 4:00 in the morning, making sure I was safe in the lobby and could do work in that lobby while my husband slept in the room. And Diohemn could not have been more pleasant and a joy to deal with. Always welcoming, always friendly and helpful, she was amazing. All of the staff bent over backwards to make sure that when I left, my work was completed, I had enjoyed yummy hot breakfasts, I always had coffee available for those overnights where I had to work, this was a fabulous hotel in every way. They don't have a pool but transport guests to a sister hotel that does. The room was spacious and clean, the food was delicious and those hot cookies in the evening, THAT was fun. I recommend this hotel in every way.
July 7, 2013
Rated 5.0 out of 5.0 by 7676 Carla's great job
I would like to personally thank Carla for the fine breakfast. It is very hard to do such a great job.
July 4, 2013
Rated 5.0 out of 5.0 by Ken77 Carla's outstanding job at Breakfast
I was down to breakfast at 6;45 and it was almost all cleaned out. One person had put almost all of the bacon on his own plate. I was wondering what was going on. Suddenly, Carla appeared. She reloaded all of the food selection. I have never seen kitchen personnel move so fast.. I thought, surely the quality would have to be compromised. I was totally wrong. My hat is off to Carla and the wonderful job she does in the kitchen.
July 3, 2013
Rated 5.0 out of 5.0 by chillibush2 A convenient and quality stay in Oakland
My wife and I stayed for four nights with the purpose of visiting the Oakland-Berkely area, visiting downtown San Francisco, and attending the races in Sonoma. The location was convenient for our stay, particularly for the shuttle to BART, and because we needed a 5:00 AM departure from the hotel for an early flight. Breakfast was available that early, as was the shuttle.
The hotel is clean and modern, and all staff were exceptionally courteous and helpful. It was a good stay, and we will stay here again should we visit this area.
June 29, 2013
Rated 5.0 out of 5.0 by 7676 Great Oakland A's experience
The perfect place to stay after or before seeing the A's. Special thanks to Clarence and the entire front desk staff. Truly awesome.
June 28, 2013
Rated 5.0 out of 5.0 by Glenn099 Patrick & the Staff
Patrick provided a great experience when we stayed in Oakland.
The service of the overall staff and accomadations made for a great experience. Thanks!
June 18, 2013
Rated 4.0 out of 5.0 by NMbusiness Good experience, strange HVAC
Despite the surrounding area (very close to OAK airport, which is why I chose this hotel) the hotel was very nice and quiet. I can't really comment on amenities since I arrived after midnight and left at 6 am to catch my flight. Room was large, quiet and comfortable, which is all I needed. Breakfast was ready early enough for me to get some before heading to the airport. Staff were friendly and efficient. Would stay again.
Only negative was the HVAC system; there is a wall-mounted thermostat that doesn't seem to be connected to anything (although it has power and displays some info). You have to use the controls on the wall-mounted HVAC system to actually control the temperature. It seemed to work OK, but not great. I ended up just running the fan to keep some air circulation, not sure how it would work if the outside temperature is less comfortable.
June 14, 2013
Rated 4.0 out of 5.0 by Honeymooner65 Close to airport and good value
My husband and I had an early morning flight to Hawaii from the Oakland airport so we reserved a room at this Holiday Inn Express for the night before we left. The hotel staff was very friendly, the room clean and cozy, the bed very comfortable, and our overall experience was very good! The only small problem was the availability of the hotel shuttle which was in high demand at times. But we would definitely stay here again when using the Oakland airport. Excellent value!
June 11, 2013
Rated 3.0 out of 5.0 by CarmichaelWalt Air conditioning didn't work
Air conditioning unit didn't work. No air circulation in room until we opened the window---thank goodness it was a cool foggy
Bay Area evening.
June 7, 2013
Rated 2.0 out of 5.0 by chencho comfortable bed
Our complaint is that the air conditioner/fan was so noisy all night that we could not sleep. Shower head was not adjustable and no water power.
June 6, 2013
Rated 5.0 out of 5.0 by Marsphotoz Our stay in Oakland
Coming from Los Angeles for a concert close by, we felt relaxed as soon as we checked in. The shower was great, refrigerator working and was on. Entertainment was great. Nice flat screen and we watched The Rock N Roll Hall of Fame Induction before getting ready for our night out in the town. Bringing my laptop and DSLR camera, I felt safe and secure. I wouldn't bool anywhere else because of this factor. Secure. Thanks for great stay. -Mars Castro
June 1, 2013
Rated 5.0 out of 5.0 by Cindy53 Great Location
The location of the hotel is very convenient to the Oakland Airport. The staff is very helpful and the complimentary shuttle is wonderful.
The breakfast was very good.
May 30, 2013
Rated 4.0 out of 5.0 by yardman Great staff, convenient location to airport.
All was excellent except for the condition of the common spaces and hallways. They need some reconditioning.
May 30, 2013
Rated 5.0 out of 5.0 by Mac01 SUPERIOR QUALITY AND COMFORT
Everything about the Holiday Inn Express in Oakland (vicinity of the International Airport) was exceptional (i.e. front desk positive attitudes and willingness to meet all our requests/needs, room comfort and cleanliness, hospitable and quality cleaning service, free Wi-Fi, quality and comfortable bed/pillows, breakfast quality and variety, whirlpool, business suite, shuttle service to airport, etc.). Very impressed with positive and caring demeanor of every employee at this hotel. Hotel parking safe and clean. Hotel close to all attractions. Overall, this is one of the best places I've stayed at. Highly impressed.
May 15, 2013
Rated 5.0 out of 5.0 by FlorMan Park and Fly Deal
This Holiday Inn Express is great if you need to leave on an early morning flight and want to leave your car. The hotel is well-maintained and my experience with the staff was very positive. There's no pool, but I only needed a clean bed. This was business travel, not a vacation. The lot is not gated, but it looks like they have security around to keep an eye on things, and the rate for the room and parking is a killer deal. I would highly recommend this location.
May 12, 2013
Rated 4.0 out of 5.0 by kyrah96 Good stay for close to airport
The hotel was great, close to airport. Staff were really nice and helpful. Shuttle to airport was great. The area surrounding the hotel was questionable though.
May 5, 2013
Rated 5.0 out of 5.0 by Holidaywoman49 Highly recommend this hotel
Arriving late evening we had a very friendly reception, the manageress was attentive and helpful.
May 5, 2013
Rated 5.0 out of 5.0 by Mark2mark Great Hotel
Great hotel and a great location. Staff and amenities were good. Shuttle service was prompt and efficient. Would definitely recommend!
April 21, 2013
Rated 5.0 out of 5.0 by Grammye Safe & Comfortable
I was traveling by myself and happy to be staying in a safe, comfortable environment. The mattress and pillows were among the most comfortable I've ever experienced. Great night's sleep!
April 16, 2013