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Rated 4.4 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by Nice hotel This is a nice airport hotel. The room and beds were comfortable. Their best asset is their outstanding staff. July 9, 2014
Rated 4.0 out of 5.0 by Nice Hotel Nice, clean, comfortable, safe hotel. Everything was great..except the shuttle. In the morning, we gave our 15 minute notice of need of the shuttle. The shuttle came 40 minutes later (driver was running an errand). Upon return at 10:00 pm, when we called the hotel for pick up, we were told the shuttle was out of commission at the moment. It would be at airport in 25 minutes, or we should catch a cab. We ended up getting a cab for more than we wanted to pay. July 8, 2014
Rated 5.0 out of 5.0 by great stay the staff was very friendly and the room was clean and great July 8, 2014
Rated 5.0 out of 5.0 by Driver Even though you need to update your van (I was worried when I saw the masking tape on the ripped seats and floors), the driver took away my concern about the property I was about to see. He was my favorite person at your hotel. July 1, 2014
Rated 5.0 out of 5.0 by Religious Conference When we arrived the staff was so friendly. Kayla who was working at the front desk assisted us with no hesitation. She greeted us with a smile. Our out of state guests were pleased with the a commendations the hotel provided. We will use this facility again in the near future. June 29, 2014
Rated 5.0 out of 5.0 by SPF we found this Holiday Inn Express a good place for stay-park-fly but not a bargain unless one counts the parking money saved June 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Oakland Airport The hotel was very conveniently located just minutes from the Oakland Airport and it provides a free and prompt shuttle service. The hotel staff were all helpful and friendly. Of special note was Dorothy at the front s]desk. She always had a smile on her face and provided excellent customers service! June 12, 2014
Rated 4.0 out of 5.0 by People make the difference Got to meet the afternoon and night desk crew: Friendly and helpful. Housekeeping crew is courtesy and efficient. The new shuttle guy from Livermore is helpful and friendly. Overall, your people make the positive difference. Hotel is open and clean; location was really good for us - very good take-off point for us. We also like the convenience of your shuttle service. Will be back. June 2, 2014
Rated 5.0 out of 5.0 by True to its advertising Great place with great staff. Breakfast is good with a nice dining area. Room was clean and nicely kept, comfortable and had plenty of tv channels. June 1, 2014
Rated 3.0 out of 5.0 by Loud AC unit in room and poor experience with shuttle I had stayed here in the past without any problems. We called hotel for the shuttle to pick us up at the airport, it showed up in 3 minutes with 2 passengers already in the van. Driver said he was going to another hotel and would be right back. We waited for at least 15 minutes at curb of airport (11:00pm) for the shuttle to return; I would like to be given the choice of getting on the shuttle and be the second stop instead of standing out by the curb in the cold. Air conditioning in the room has two speeds - low was not cooling the room at all, high speed was so loud it was difficult to get a good night's sleep. May 31, 2014
Rated 5.0 out of 5.0 by Staff was great! The staff was very pleasant and greeted me each time I walked by the desk. They were very helpful and courteous in answering all questions asked. I had a couple small problems with the room air conditioner and toilet and they were fixed promptly. The dining area is too small to accommodate a large group of people, but overall the food was good. May 30, 2014
Rated 5.0 out of 5.0 by Best in town My compliments to the General Manger and staff for a job well done. May 30, 2014
Rated 5.0 out of 5.0 by great place,great breakfast As for the room comfort...It was way too hot! The air wasn't on when we arrived at 7pm so when we turned on the air conditioner it ran continuously, but didn't cool down 'til morning. Also,it took quite awhile to check-in...the gracious young man had too many things for one person to do:answer phones,help a frustrated woman get into her room,then finally check us in. He was very pleasant& did apologize(not his fault),but it did take some time after a long day for us May 29, 2014
Rated 5.0 out of 5.0 by Quiet, comfortable, clean, book early and save We stayed twice during our trip. The location is great--close to the airport and shuttle was available to airport and car rental. Bed was comfortable, room quiet, and staff friendly and helpful. Price is good for the location to the airport. Book early & save. Breakfast was only fair, but that was not an important factor to us. The eggs were square and cold, and sausage was turkey. Fruit was fresh but not much variety. Coffee was good. May 27, 2014
Rated 4.0 out of 5.0 by Friendly and courteous staff. Karla, one of the servers in the breakfast area was very helpful and attentive. Dorothy from the reception was friendly and courtesy. It is people like them that make our travel pleasant. Thanks! May 26, 2014
Rated 5.0 out of 5.0 by Traveling with Grandchildren This was our first stop on a 4 night 5 day trip to California. The room was clean, the bathroom was clean and we had adequate amenities. The lady at the front desk advised us who we could call to make a food delivery as we arrived late and everyone was hungry and we had no car. Pick up from the airport was quick and the hotel is 5 minutes from the airport. This Holiday Inn Express is my preference if I need to stay overnight before a departing flight. Their employees are always friendly and willing to go the extra mile to help me. May 18, 2014
Rated 5.0 out of 5.0 by I'm guest and IHG member I love the hotel and services really I feel comfortable in bed and the great service. May 18, 2014
Rated 5.0 out of 5.0 by perfect place to stay near the airport Super clean, great morning buffet. Everyone was very nice. The shuttle even droped us off at the hilton for dinner and picked us up. Will stay there for sure on my next visit to Oakland. May 15, 2014
Rated 4.0 out of 5.0 by Would stay again Helpful staff and shuttle drivers. I would stay here again if I needed to stay at the airport. May 11, 2014
Rated 5.0 out of 5.0 by Short stay before flight. We got in late but everything went very smooth. Lady who checked us in was very nice and professional. Gave us a choice of rooms and we got on the first floor. Only issue was I don't think the deadbolt worked in our room and i didn't like that the bathroom door would automatically stay shut. So everytime you went to the bathroom you had to open the door. Otherwise everythign was good. The breakfast was out and ready early and that was very appreciated as we were able to get a quick bite before our flight from Oakland. This hotel is very convenient. May 7, 2014
Rated 5.0 out of 5.0 by Outstanding and Friendly Staff - Highly recommended We stayed in this hotel to combine a visit to friends and the city of San Francisco. We found Dorothy and Fayla at the reception going out of their way to accommodate us with a quiet room. As a result I really enjoyed a fine night sleep in a very quiet room, a real benefit for the light sleeper that I am. The driver of the shuttle bus was very helpful with tips and hits and the smiling and helpful lady at the breakfast made this a place that we can highly recommend to anybody visiting this area. The staff's smiles and caring were genuine and that is not to be taken for granted these days. April 26, 2014
Rated 4.0 out of 5.0 by Overall experience The front desk staff was very responsive and capable. For only a one night stay we felt very welcomed and taken care of. The room was clean and fresh. I hope the quality we experienced never declines! April 24, 2014
Rated 4.0 out of 5.0 by As expected We have stayed at other HI Express hotels in the area and none match up to this property. The only downside is the lack of fresh baked cookies for the family. April 23, 2014
Rated 5.0 out of 5.0 by What more does a tired traveler want? We stayed one night and I slept awesomely well, had a great breakfast and a good shower. The room is equipped with coffee making facilities , microwave ......This chain never disappoints.... April 4, 2014
Rated 5.0 out of 5.0 by Convenient Location and Great Service We stayed at the Holiday Inn Express and Suites Oakland the night before an early flight. Location is very convenient to reach from the highway and across the street from the entry to the Oakland Terminal. It is also located just a short distance from the Rental Car Center. The room was good size, clean and comfortable. The lobby was spacious and welcoming. The breakfast was filling and warm. The staff were super, from Dorothy behind the desk to the shuttle driver. They were friendly and did everything to see that we were comfortable and taken care of. Dorothy was very pleasant and offered suggestions for dinner. The shuttle was very convenient by not only taking us to the terminal, but the night before they were able to take us within 3 mi radius, to pick us up at the Rental Car Center and to take us and return us from an excellent dinner at the suggested Horatio's at the marina. We will definitely recommend this location and will stay there if in the area again. March 28, 2014
Rated 5.0 out of 5.0 by Special Treatment of Travelers I've never stayed at this type of hotel and felt that it catered to early morning departees. At this specific hotel, I was able to grab my choice of (non-heated) items from the kitchen for breakfast even though I had to grab their shuttle at 4:30. March 24, 2014
Rated 5.0 out of 5.0 by Pleasant Surprise I booked this hotel largely because the other hotels around the airport cost the same but charged for in-out car privileges (seriously). I was delighted with how nice the hotel turned out to bed. Nice staff, really nicely appointed rooms, way more than you'd expect for the price. Will definitely stay here again and recommend you do the same! March 11, 2014
Rated 5.0 out of 5.0 by Holiday Stay I love this hotel and the area, very close to the freeway. March 7, 2014
Rated 5.0 out of 5.0 by Excellent Choice Very satisfied with our stay. The management group was awesome....specially Doroty. Certainly will stay here in our next visit. February 28, 2014
Rated 4.0 out of 5.0 by Excellent Service by Jorge (?) My wife and I arrived around 1 AM on Feb 7th. Upon arrival, we found that there was a mixup with the phone reservation we had made just about 8 hours prior to our arrival. It initially appeared that we would have to find some other accommodations. Jorge (?) was the agent on duty at the front desk--he quickly straightened out the mixup and got us right up into a room. He was very pleasant, efficient, and quick to accommodate us. We really appreciated his attitude and treatment of us! Although we were somewhat disappointed that our reservation was incorrectly recorded, the excellent service Jorge provided completely erased our initial discomfort. This hotel will be our first choice the next time we need a room in Oakland strictly because of Jorge's competence and service. Thanks again! February 24, 2014
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