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Rated 4.4 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by very relaxing the staff was more than willing to help me with whatever I needed. The shuttle service was invaluable and responsive. February 1, 2013
Rated 5.0 out of 5.0 by Great service We spent one night at this hotel by the Oakland airport and left our car for a 10 nights parking. Hotel, breakfast, service, staff were all very good but I really want to commend the driving staff, our driver to the airport was ready a minute or two when we were ready to leave and we experienced the same courteous and fast service when we came back - this time after 11:00 pm! Thank you very much to all the staff. January 31, 2013
Rated 4.0 out of 5.0 Nice average stay Enjoyed the stay. Nice, as expected. For the money, the value was good. It is a nice location with average to slightly above average overall quality. January 28, 2013
Rated 5.0 out of 5.0 by Another Great Stay Never an issue at Holiday Express. Rooms are clean and the staff are GREAT. January 27, 2013
Rated 5.0 out of 5.0 by January Stay Very fast check-in; great shuttle service to the airport. January 23, 2013
Rated 5.0 out of 5.0 by clean room, excellent stay Clean room, smells cleaned, modern looking rooms.One of the cleaner holiday inns, would definetly stay again. great location can walk to several eateries. Hotel shuttle to airport very convenient. AAA+++ December 24, 2012
Rated 5.0 out of 5.0 by The best experience ever! From the time I called to the time I left, it was an experience of a lifetime. Never seen anything like that before my entire life. Trust me, you need to experience it. December 4, 2012
Rated 5.0 out of 5.0 by Great Place to Stay The staff was very helpful and room was very nice. The shuttle service was great from and to the airport. Very clean room and quiet. November 22, 2012
Rated 3.0 out of 5.0 by Staff was very rude and not helpful I arrived at around midnight from a layover and needed to ride the shuttle at 6am back to the airport. I called the evening before and they said it was first come- first served. I called again to let them know at 5am that I needed a shuttle at 6am. She told me I needed to be in the lobby. I came down around 5:45 am. The front desk then began to lecture me about how if I wanted a shuttle I should be waiting in the lobby 45 min to an hour before the shuttle. I told her I called an hour early. She reminded me that I should have been sitting in the lobby the entire time. I then asked for a cab- she said it would take 45 minutes. We were 5 min away from the airport. She told me I would just have to sit and wait. I finally asked if she vould at least call the shuttle and give me an ETA so I would know if it were possible to make my flight. She once again lectured me. After a 10 hour trying to get toOakland, getting to my hotel at midnight and waking up at 5am, I just don't understand how the staff could have made the entire process any more difficult. If you call down to the desk and say you need a shuttle an hour before, why can't they give you and ETA or put you on a list? Or give you a courtesy call of some kind. They were rude and I am a platinum member who stays at HIE all the time. This particular hotel had very poor customer service. November 15, 2012
Rated 5.0 out of 5.0 by Great place to relax and getting around was easy! I got this room due to an early morning flight, and I was pleasantly surprised! Arrived a little early, and still got into the room. The shuttle picked me up and dropped me off at the Bart and the airport, so I was very pleased with the transportation. The room was very very clean, and was very relaxing! I enjoyed the view, but would say that the heater/A/C so close the the bed was not a smart move, as that area was either cooler or hotter than any other part of the room. I still enjoyed the stay, and will stay there again for sure! November 10, 2012
Rated 5.0 out of 5.0 by Overnight stay We arrived earlier in the day than expected and we were kindly greeted and was given a room. I felt referrals on dining places were given with our safety in mind. Superb service and will stay again. November 3, 2012
Rated 1.0 out of 5.0 by Poor Customer Service / Shuttle Service I arrived at Oakland airport at 10:30 at night and went out to wait for the shuttle. After about 40 minutes, and watching several other hotel shuttles loop by for the second time, one driver stopped to see if I was ok. He suggested I call the hotel to ask where the shuttle was. When I did, I was told that I had to RESERVE the airport shuttle ahead of time! This fact was never communicated to me during my reservation, confirmation or even when I personally called the front desk the night before to inform them of my late arrival. I think that's unacceptable. I cannot believe that a hotel which is only a mile from the airport has no looping airport shuttle service at night, and that they do not make that fact well known to people when they are making their reservations. It took me an hour to get to the hotel. I could have walked there faster (and I would have, too, except I was warned not to because it's a dangerous area and I didn't know the way.) Also, the room looked tired, depressing, and did not feel safe. Front desk clerk was not friendly. Would not stay here again. October 23, 2012
Rated 5.0 out of 5.0 by Good stay The room was clean and comfortable. We loved the jacuzzi and the room has a lot of space. The staff was nice and knowledgable about the area. Overall we had a good stay. Although there was a lot of construction on the same street and we could hear it all, we had a good night. October 12, 2012
Rated 5.0 out of 5.0 by A very nice hotel I was extremely pleased with my overall stay. The location was conveniently located by the airport and the car rental location, plus it was nearby causal dinning and shopping. My suite was great: very spacious, cozy and the bed slept great. I love the kitchenette area with sink, refrigerator, micorwave and cabinets. My room had 2 flat-screen TV's which was so nice to have; one by the bed and the other by the sitting area. The staff was professional and friendly. I had an issue and I loved the way they handled it. The buffet breakfast had great selections daily. The food was hot and the area was very clean. I would absolutely recommend this located. October 11, 2012
Rated 5.0 out of 5.0 by The staff bent over backwards to make our stay perfect The room was very quite considering the close proximity to the airport and the hotel shuttle took us to a couple of places close by. October 3, 2012
Rated 4.0 out of 5.0 by Great Location and Good Service I so appreciate the location and the van service. The room and the breakfast were very satisfactory. My room on the second floor was farther from the elevator than I expected, but met my needs well after I reached it. I appreciated the newspaper at my door (not all places do that anymore). September 25, 2012
Rated 5.0 out of 5.0 by Amazingly Quiet! I chose this property for it's proximity to a morning meeting; I expected a marginal experience since the property is adjacent to the Oakland airport. I was wrong! It was amazingly quiet the entire time I was there! All the finishes were in excellent condition, the bed and pillows as wonderfully comfortable l as I've come to expect with the Holiday Inn Express brand. September 11, 2012
Rated 4.0 out of 5.0 by What is with the air conditioner I like to sleep in a relatively cool room but the air conditioner, even after running all night, never went below 70 degrees even when 66 degrees was set on the thermostat. September 9, 2012
Rated 4.0 out of 5.0 by Convenient to airport We stayed at this property because of airport accessibility and the parking option. However, it was clean and comfortable. Breakfast was a great addition. September 3, 2012
Rated 1.0 out of 5.0 by Double billed and billed for days I was not there 5 weeks after my last stay at this hotel I see on my card statement that I have several charges from this hotel. I called and they acted like no big deal but asked me to fax documents. Did that and waited a week to see a credit...not...so I called and they acted like I was an idiot for faxing. So I emailed the docs....Been 2 weeks now and cant get them to respond to fax, voice or email to remedy despite documents sent from me disputing. A lot of blah blah but no action taken on HIX part so far. September 1, 2012
Rated 5.0 out of 5.0 by Holiday Inn Express - Oakland I have stayed in a lot of Holiday Inn Expresses. The continental breakfasts are the same. The room was beautiful. I did not find a workout room but there was a jacuzzi. There was a lot of construction around the area so it is a little crazy getting to the hotel side. Otherwise - I would recommend this hotel. August 30, 2012
Rated 5.0 out of 5.0 by Excellent Location This is an excellent location in all aspects, facilities, staff, food, location, comfort, room and business center. One of my favorites. July 20, 2012
Rated 5.0 out of 5.0 by Great service Our flight came in at midnight (2:00 a.m. our time), and the van was at the airport to pick us up a very short time after calling them. That was greatly appreciated! July 14, 2012
Rated 4.0 out of 5.0 by Clean room and great Location A Great place for a quick one night getaway in the Bay Area. July 10, 2012
Rated 5.0 out of 5.0 by Spacious upgraded rooms. Easy access to Oakland Airport. Refrigerator in the room was a nice plus. July 10, 2012
Rated 5.0 out of 5.0 by Staff and Comfort Service is always excellent at this location as well as comfort. One of my favorite stays. Represents chain in excellent fashion July 10, 2012
Rated 4.0 out of 5.0 by Close to Oakland airport. Close but fairly quiet. Clean and comfortable. Good staff. Easy to get to rental car return Con. Not many choices to eat out near hotel July 10, 2012
Rated 5.0 out of 5.0 by Never disappointing I always book at Holiday Inn Express Hotels since a wonderful experience on an extended trip a number of years ago. Flying in from the East Coast, we rented a car in Seattle and drove down the West Coast at will for two weeks. Each Holiday Inn Express, when told we travel just 200 miles per day, booked our next nights stay at another HI 200 miles away. It was a wonderful trip thanks to Holiday Inn Express. We even stayed at the one in Lake Tahoe. Never have been disappointed at a Holidy Inn Express Hotel. Although we don't travel too much, we stay at Holiday Inn Express above all others, when we do. July 9, 2012
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