Rated 3.7 out of 5 by 68
Rated 4.0 out of 5.0 by TLDude86 Good Stay
Comfortable hotel. Nice on-site pool and off-site gym.
September 1, 2014
Rated 4.0 out of 5.0 by Poppie78 Oakwood Village
The hotel staff were very courteous. Room and hotel is what you would expect from a Holiday Inn Express. The bed and pillows were stand which I find not very comfortable for me.
August 29, 2014
Rated 5.0 out of 5.0 by jb1960 Nice place
Nice place quiet away from the road very friendly staff
August 28, 2014
Rated 4.0 out of 5.0 by T123T123 Fine experience, none of the issues others reported
This property was the perfect location and price for my visit. I was hesitant due to some of the other reviews but went ahead due to location/price. I was pleasantly surprised. I was warmly greeted as an elite awards member. They also helped with amenities as my lost luggage meant I arrived with not much at all. Room was very comfortable, if a bit smaller than I think are available at other locations. Desk and breakfast staff both very helpful and friendly. I wish there were healthier breakfast choices but that's a system-wide issue with Holiday Inn Express. I wouldn't hesitate to stay again.
August 26, 2014
Rated 5.0 out of 5.0 by mashapotato Excellent Stay
Staff was warm and welcoming. There was complimentary wine and beer in the lobby. Room was great. Everything was excellent.
August 26, 2014
Rated 1.0 out of 5.0 by roger8918 Dirtiest Holiday Inn Express I have ever been in.....
I have traveled across the country and I always like to stay at the Express...but I have to say that this was the dirtiest one I have ever stayed in. The bed covers and the floors had stains, the bathroom floor was filthily, and the floors in the breakfast room was sticky and nasty. The front-desk staff was the shining spot as they were very pleasant and attentive.
August 25, 2014
Rated 2.0 out of 5.0 by 654321 Not Happy
A remodel is needed. Better cleaning and maintenance staff
August 25, 2014
Rated 3.0 out of 5.0 by Shocked Traveler Beware of others being let into your room
Excellent Hotel... except we were there for two nights and the second night upon returning there were other people in our room !!! Lost my food in the fridge, thank god nothing else was left in the room. Was given access to "our" room by re-keying the door card, I could have totally taken all those people things... good thing I'm an honest person. Was assigned another room by a very concerned evening staff, and was told in the morning upon complaining to the manager that this happens about twice a week. Really ??? OMG - so, the hotel is nice, clean, friendly, great location.... just make sure you don't have people in your room upon returning. And... thank God they were not physically in there when I just walked in. This could have turned out to be a really bad situation !!
August 21, 2014
Rated 3.0 out of 5.0 by Chip7657 Odd location and weird towel situation
This hotel was the cheapest around and I just needed a place to sleep and shower. The parking lot seemed empty when I arrived except for a car up on a jack with a tire off and an old beat up car. When I got there, the person checking me in said she had to leave. The seemed short staffed the entire time I was there. In the room itself, there were only two guest towels and three wash cloths. I asked for a bath mat since the shower curtain would not stay closed and the floor kept getting wet. They gave me an extra towel instead. I also asked for some hand towels. They were able to find one.
In search of restaurants nearby, I was disappointed. It would've been nice to have something better than McDonalds and Wendy's within 5 miles. Still, the room was clean and hotel relatively new.
August 19, 2014
Rated 4.0 out of 5.0 by star18821 Great room, poor wifi
If you are looking for just a nice night's sleep and a great breakfast in the morning, this is the place for you. On the other hand, the wifi reception throughout the hotel was poor and made even some basic internet tasks painful. Also, upon check-in, I was not recognized as as a gold member and at the end of my stay, the express checkout bill was never slipped under my door.
August 18, 2014
Rated 5.0 out of 5.0 by jan36 clean and comfortable
Breakfast was better than usual hotels but i wish it was open longer than 0930.
August 6, 2014
Rated 3.0 out of 5.0 by Arcmaker225 Front Desk staff
The front desk staff seemed to be inexperienced and did not have their focus on the customer. I normally stay at this hotel when I come to this area but will look for other IHG properties in the future. It would be a good idea if the corporate office made a unannouced vist to this facility and perform an audit while undercover. This would validate the need for improvements.
July 30, 2014
Rated 4.0 out of 5.0 by slashman close to rocksino
could use a shuttle service to the rocksino for concerts. and breakfast should be served later than 9 thirty. thanks
July 26, 2014
Rated 5.0 out of 5.0 by Tripp555 Great service Great staff
The staff was great,very clean place easy highwat access
July 24, 2014
Rated 2.0 out of 5.0 by Tommy from Pittsburgh Check-in is what time?
I was told on my previous day phone call that check-in time was 4:00 PM.
It was not for either of the two rooms that I booked.
July 24, 2014
Rated 3.0 out of 5.0 by IAtravelers Good bang for the buck.
Our family got a good nights rest on the very comfortable beds. Room was very spacious with a fold out couch as well. Hotel accommodated an early check-in request as well. Front desk staff didn't necessarily give undivided attention or go above and beyond a normal level of service. Continental breakfast could have been tended to a little better. Very reasonable price for the stay.
July 23, 2014
Rated 2.0 out of 5.0 by mike 07 Bad decision
The hotel was not ready when promised, the rooms were still being cleaned at 05:00 pm
July 23, 2014
Rated 1.0 out of 5.0 by BizTravel789 Ice Machine
Warning: Don't let them put you in room 101.
I tried to go to sleep around 11:00, but the ice machine, which is located directly across the hallway, kept dropping ice every 10-12 minutes. After about an hour of this, I called the front desk to see if they could turn off the ice-making function for the night. The clerk told me that she could not, and that she was aware of the problem. Apparently, the front desk clerks on the evening shift were supposed to warn me about this problem at check-in before assigning me to room 101. This was not done, obviously. At check-in, both clerks seemed more concerned about helping their friend find a place to get an oil change, rather than checking me in properly.
Fortunately, my job requires me to wear hearing protection from time to time, so I put in some ear plugs and took a sleeping pill.
When I left in the morning, there was no one to be found at the front desk, so I walked out without providing any feedback.
Stay away from room 101, or better yet, stay away from this hotel.
July 14, 2014
Rated 5.0 out of 5.0 by Elizabeth31 Pleasant staff
The hotel is nice but for the price I paid I could have stayed at a higher star hotel. The staff was very pleasant, especially the gentleman working in the breakfast area. However, there were not enough towels in our room and the bathroom needed more detailed cleaning. Also, there was no drain stopper for bathtub. In the hallway and the breakfast area, the floor was very sticky but someone cleaned the floor by the next day. At night, the outside lights were not on and it did not look safe and secure. Overall it was a good visit and will probably return if I am in the area.
July 14, 2014
Rated 2.0 out of 5.0 by StopitImbusy If this is your best choice OK
If you are traveling and you need to get some sleep, this is easy off-on to highway and there is Fast Food very close. This would be an OK stop, if your staying for week or 2 find a Holiday inn closer to your point of need.
July 7, 2014
Rated 5.0 out of 5.0 The people make this hotel fantastic
We recently stayed one night at this hotel to see a comedy show at the nearby Rocksino. This was a standard Holiday Inn Express...no complaints at all...very nice room, AWESOME air conditioning, loved the Bath and Bodyworks bathroom products. Comfy bed. What made the difference here was the staff at this hotel. VERY kind, friendly, and eager to help people. We forgot a corkscrew for our wine and they quickly got one for us to borrow. We felt very welcome and were touched by how friendly and kind the staff were. I would recommend staying at this hotel if you are visiting the Rocksino or any other nearby attractions.
July 3, 2014
Rated 5.0 out of 5.0 by Shirley B. Comfortable room with lots of space
Enjoyed our stay prior to attending concert at Blossom Music Center. Room was very clean with great of amenities - sofa, microwave, refrig, coffee maker, etc.
June 29, 2014
Rated 2.0 out of 5.0 by phits Below the Norm
A/C took 3 hours to cool off the room and the room smelled like the locker room at a boxing gym. Front desk could not have cared less.
I 'live' in Holiday Inn locations due to the nature of my work, this one was at the bottom of the pile.
June 28, 2014
Rated 4.0 out of 5.0 by Mepva Oakwood, Oh
Good service; very friendly and accommodating staff; great location just off the interstate in and out of Cleveland.
Hotel ran out of its famous cinnamon rolls and bacon the entire stay and was not able to restock. Juices were thinned.
June 25, 2014
Rated 4.0 out of 5.0 by Platinum Mil Not what you would expect
I stayed here earlier this year and I was satisfied. But last week and this week it was a different stay. The staff is very friendly and easy to talk to. But the rest is a mess. Rooms were well cleaned but nothing was replaced. One day they took my shampoo I left on the tub but never replaced it. I walked in with three towels each when I checked out I had one. I was never seen as a Platinum level member during check in. Breakfast the food went low and they acted like no one cared. Other guests were telling me their items in the rooms were also not replaced. I had to ask for a bath towel to stand on. I am sorry to say but I was disappointed with my stay. Two weeks in a roll and bad in both weeks. Looks like I will be looking for a new place to stay on my next visit. The price was high for the service I received. Rooms out dated. A free beer does not cover the high cost of this place.
June 20, 2014
Rated 4.0 out of 5.0 by Hansum overnight stay
My wife and I stay at this Express when we visit Cleveland. As far as the value goes it is a nice and clean place to stay. The pool is comfortable and the rooms pleasant. The comp breakfast is OK but could be better. No chef to cook eggs to order. It has the normal quick items. Will stay here again when visiting Cleveland area.
June 17, 2014
Rated 5.0 out of 5.0 by FC01 Nice facility
I had eaten at a restaurant in another city the prior night and had unfortunately possibly experienced food poisoning. I was up ill the entire night before. When we got to this facility around 5, I got into bed and slept until the next morning at 8:30. Apparently, the bed was very comfortable.
I was surprised that my platinum membership was not acknowledged. It typically is.
April 6, 2014
Rated 3.0 out of 5.0 by perryw Employees are nice.
Staff was friendly but the property is in a odd location, behind an old abandoned house. Not the best location. No food except McDonalds within walking distance. Also, no fitness or exercise facility on the property. Access to local gym but it's still off property.
Not a bad place to stay but not ideal. Not that it matters that much but I was not recognised as a Priority Club member.
March 10, 2014
Rated 1.0 out of 5.0 Hotel - overall
The property is outdated, dirty, and too expensive for what is offered. The location is not very convienent. The parking lot was not maintained and clean. I will not stay here again.
March 10, 2014
Rated 5.0 out of 5.0 by EddieBill Fine Quality for a Resonable Price -- Fine Overall Comfort
Breakfast choices were limited to standard decent food. I would have like several meat choices.
March 7, 2014