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Rated 4.6 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by awesome place We loved this hotel, staff was super friendly. We had a very minor issue with the TV and the repair man was there within 5 minutes to fix it. It is only a block from the beach and offered two pools. The guest laundry was a nice feature. They also have a 24 hour store for any items you may need. I would stay here again for sure!!!! August 11, 2014
Rated 5.0 out of 5.0 by excellent service / helpful staff Another great stay at HI Express. this was our third time staying at Holiday Inn Express without a complaint. I have become a loyal customer. August 11, 2014
Rated 5.0 out of 5.0 by An excellent experience Room was a bit pricey, but our overall experience was excellent, primarily due to the professionalism and extra effort on the part of the staff. The office manager there - whose name I unfortunately cannot recall - is to be particularly commended for her efforts on our behalf. Thanks Holiday Inn! Mike August 9, 2014
Rated 5.0 out of 5.0 by great value I have been coming to the holiday in express for a number of years. It started when my golf buddies decided to book our rounds of golf at the beautiful OC courses instead of making the long drive to Myrtle beach. Now I bring my 12 year old daughter down every year. We love all the things to do in OC. This hotel is great. Employees are awesome and anything you ask for they go out of their way to accommodate. Great breakfast to start you off. Highly recommended . August 8, 2014
Rated 5.0 out of 5.0 by Awesome! Room was ready an hour early, very friendly and quick staff, room was very clean. August 7, 2014
Rated 5.0 out of 5.0 by Excellent Choice I truly enjoyed my stay at the Holiday Inn Express! August 7, 2014
Rated 5.0 out of 5.0 Great Staff and Very Clean Hotel Stayed there for a softball tournament. Location was extremely convenient. But more importantly, the staff was above and beyond friendly and helpful. We thoroughly enjoyed our stay and will definitely be back. Cleanliness of hotel was also above my expectations for a Holiday Inn. I was pleasantly surprised. August 6, 2014
Rated 4.0 out of 5.0 by Great Staff, but smelly room. The two ladies working the front desk for our check in were excellent! Very friendly and helpful. The only downside of the room was the really bad smell of dampness. We ended up buying an air freshener, but it didn't really help that much. Also the breakfast area could be very busy. August 6, 2014
Rated 5.0 out of 5.0 by Service The hotel is clean, safe, well located. Love the park in the back. The pools are nice. The only issue I had was we were in the room next to the stairwell door and it continually slammed during our entire visit. August 5, 2014
Rated 5.0 out of 5.0 by A great place for the family My family enjoyed our recent stay at this hotel. It was clean, the food was good and the staff was very attentive. We will stay here again. August 4, 2014
Rated 5.0 out of 5.0 by Holiday in Staff I've been staying at the hotel for a number of years now and wouldn't go anywhere else. The staff- from the people at the main desk to the cleaning crew and the ladies who fix our breakfast are the BEST. They are so welcoming and go out of their way to make you feel right at home. Gold stars to each of them! August 4, 2014
Rated 5.0 out of 5.0 by Nice accommodations This hotel is located about a block from the beach which was extremely convenient. There are also many restaurants to choose from. Our stay at the hotel was great. Beds are very comfortable. Rooms are clean and inviting. The staff is tremendous, very courteous and accommodating. I especially appreciate their suggestions regarding the recommended restaurants and activities in the area. My family and I plan on visiting Ocean City again and Holiday Inn will definitely be on our list. August 4, 2014
Rated 5.0 out of 5.0 by VERY NICE! Thank you! Hotel staff was suburb! Breakfast staff was very helpful and friendly. August 3, 2014
Rated 4.0 out of 5.0 by Excellent Customer Service My assigned room, 309, smelled very musty so after first night asked to have a different room. Staff immediately found me another room on the same floor that was ready (it was mid-morning) and I had all of my belongings moved within 15 minutes. The new room smelled fine. Front desk staff all very friendly, efficient, and accommodating. August 3, 2014
Rated 5.0 out of 5.0 by clean rooms great view The room was clean. we had lots of choices for sitting and relaxing, table and chairs great for having a snack or writing out postcards August 2, 2014
Rated 5.0 out of 5.0 by Location, location, location! This is the first time we've stayed here, but it won't be the last. On the spur of the moment, we decided to come to Ocean City for a long weekend. We were happy to find rooms available at the Holiday Inn Express. We arrived early, and were able to check in immediately (woo whoo!). The room was clean, bed was comfortable, and the staff couldn't have been friendlier. I needed to fax some papers to my son's physician, but forgot to do it before we left - the front desk handled it quickly, cheerfully, and without charge. Our room (back of the hotel) overlooked Northside Park, and we were able to enjoy some Sunday night fireworks from the room. The kids loved the pools. Location is great too - we only drove a few minutes to enjoy great sushi, a pile of steaming hot crabs, an ice cream parlor and Fisher's popcorn. Great value for the money. We will definitely stay here again. Wifi worked well too. August 1, 2014
Rated 5.0 out of 5.0 by Great Service We were really impressed by the smiles and overall friendliness of the staff. Shawn at the front desk was very helpful with suggestions for food and activities. I would definitely stay here again if I come back to Ocean City. Just a note... It is not close to the boardwalk, but just a short drive away. July 31, 2014
Rated 4.0 out of 5.0 by Great Stay I stayed at this hotel with my family July 25-27, 2014, we were in Ocean City for my son's basketball tournament. The location was great, the rec center was right behind the hotel. The room was a lil pricey but I guess this is to be expected given the time of year. Initially, the resident manager was very rude when making the reservation back in June, a block of rooms were reserved by our team manager and when I called the lady said there were no rooms available, she had the wrong group name, I was with Ballerville DMV she was looking under another block. I never got the discounted rated and was forced to take a suite which technically was not a suite but a room with a pull-out couch. Nevertheless, I was given a AAA, the room was just ok but way over-priced, I have stayed in better rooms (especially suites) and expected two flat screen tvs for a suite but the kids were happy. The indoor pool and jacuzzi were nice. Overall, my stay was good but for the price my husband and I expected a fancier room! The hotel staff was good once we got there, especially this African American lady that assisted with breakfast, didn't get her name, she is a native of Ocean City, a sweet older lady, reminded me of my mom. July 30, 2014
Rated 4.0 out of 5.0 by Friendly Staff The friendly front desk staff took the time to immediately establish rapport, engage in lively conversation, and commit my name to memory. Attentive and pleasant housekeeping. Opportunities for improvement: We reported a non-working toilet to the front desk, and although they instantly alerted maintenance, the fix did not take place before our check out. They may be short-staffed and therefore cant respond in a timely fashion. Elevators were uncomfortably hot. Need more luggage carts. Guests are left to fight over them when checkout activity is high. July 30, 2014
Rated 5.0 out of 5.0 by Great Staff! I travel a lot due to my job, this was for pleasure...and I have to say not only was the General Manager outstanding (believe her name was Marie or Maria) Her staff was equally as great..all were courteous , respectful, and treated my wife and I like we owned the hotel...thanks for a great stay in OC Maryland...Next time I am in town..I will makes sure it is at this property! Keep up the great work! July 29, 2014
Rated 4.0 out of 5.0 by Friendly staff and great customer service The staff was really nice and friendly; seem really genuine to have you stay at their hotel. The variety of food was good at the breakfast bar. However, the eggs are powered; and they should put up a kids must be accompanied with parent. The coffee was fresh, hot and excellent. The ladies who ran the breakfast were fantastic - please tip --- so many guest didn't or would put a dollar(s) in the tip basket. The only reason why I am rating a 4 star is because when we got to the room it was stuffy. We had to ask for air fresher; how ever it didn't work. Later, the same room smelled even worse. Therefore, I mention it to the front desk and they offered to change it immediately. The hot water works well in the mornings; ice cold at night. The indoor pool is 3 and 3 1/2 feet including hot tube. The indoor pool and hot tub was a little cloudy. The outdoor pool was pretty and nice but 5 ft. The beach was really close. However, the boardwalk is far from hotel. It was fine because there is a all day bus for $3 that takes to inlet. July 29, 2014
Rated 5.0 out of 5.0 by Staff was very accommodating Very nice place, not far from the beach. The kids loved the pool and hot tub. Having breakfast included was awesome. All the staff was friendly and helpful, especially Keesha - who was the best! July 29, 2014
Rated 5.0 out of 5.0 by Great Service Staff was very friendly and helpful. Front Desk staff went out of their way to greet us by name. July 29, 2014
Rated 5.0 out of 5.0 by Attentive Staff Great summer day/night stay; was able to get early check-in July 29, 2014
Rated 5.0 out of 5.0 by excellent service l enjoyed my couple of days at Holiday Inn in Ocean City. July 27, 2014
Rated 2.0 out of 5.0 by Very noisy, was not able to sleep It was very noisy, we were not able to sleep. The front desk was near and they did not stop the noise even if it was 1 am. For the breakfast, we needed to wait a lot and no table and chair . Very expansive, very humid. Was not smell good. The worst Holiday Inn we stayed. July 27, 2014
Rated 5.0 out of 5.0 by Great Customer Service and Value My family and I stayed from 7/15 through 7/20. Although the hotel is far from the boardwalk but that was what we were looking for. Only couple blocks walk to the beach and right behind us was to a public park (where you could walk,run,bike ride catch crabs off the dock or fish). We had a blast. The staff always greeted us with a hello and a big smile. The pool however small (indoor 3 1/2 feet deep and outdoor 5 feet deep) was clean and had plenty of seating it served our purpose we weren't there for the pool but for the ocean. The morning breakfast had a variety of selection for all of my kids and wife and the hard working ladies kept it always filled. The hotel was filled to capacity but even if the line was a little long there was enough seats and food for everyone. You just had to patient and try to get down by 800am when everyone is eating.(730am was perfect). We did have a mixup one day when our oldest daughter was ill we waived housekeeping but they thought we didn't want housekeeping period. When we got home at 700pm they sent night housekeeping right away apologized and all was good. ( Miscommunication happened on our part nothing to do with the hard working ladies in housekeeping. We asked for extra towels once and they were always there. And our last day we asked for a late checkout and were accomodated no questions asked. If your looking for a quiet place away from the boardwalk that you get breakfast included and is about $60 cheaper than most OC hotels this is the place. We took that $450 ( $60 plus $30 we saved on breakfast) in savings and went out to more expensive restaurants. The only negative thing was the suites have only double beds and not queen but I knew that prior. Good place for kids who are playing tournaments to stay softball soccer and lax fields right there in the park July 26, 2014
Rated 4.0 out of 5.0 by Nice hotel Good location in northern part of ocean city. Friendly staff July 25, 2014
Rated 5.0 out of 5.0 by Comodidad y Limpieza La habitación esta limpia, pero la supervisora se le olvido chequear la cortina del baño, muchos pelos de los clientes anteriores y en la piscina no encontramos en dos ocasiones las suficientes toallas. En termino general, el hotel me agrado mucho y si regreso a Ocean City, me volveré a hospedar en su hotel. July 24, 2014
Rated 3.0 out of 5.0 by Average Not great, not awful. Everything was as you would expect, nothing remarkable. The pools were a bit dirty, I'm sure it's hard for the staff to keep up with all the sand, but still both pools and the hot tub were not clean. Across the street from the beach, which was a huge plus. Breakfast was average. No one greeted me as an IHG Rewards Club Member July 24, 2014
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