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Rated 4.6 out of 5 by 502 reviewers.
Rated 5.0 out of 5.0 Home away from home We had reservations at another hotel. The picture of the hotel and the rating was 3 1/2 stars. We drove down from NYC expecting a private pool, ocean-front view, etc. When we arrived at our destination on 127th and Coastal Pkwy, boy were we in for a shock. The approximate 7'by 7' foot pool was on the sidewalk near the highway. We were not only surprised but offended that management is ok with this. To make a long story short, I cried because I was tired and after driving 5 hours I just wanted to rest. The manager told us to come back because our room wasn't ready, I can understand this as we arrived after 12 noon and we knew we are to sign in by 4 pm, but we figured maybe we can get in early, so we left to lunch. Getting back at 2 pm, we gave it another try, to no avail. We made a few calls and eventually got our money back but now we had a new dilemma, no room. We called around but all the rooms were either taken or double what we paid. We stumbled upon Holiday Inn Express and was pleasantly surprised with the way Keisha treated us, We got a beautiful room facing the bay, it smelled so clean and neat! The lobby is first class! So clean and fresh! The bathrooms are big and comfortable. The pools, (two) were amazing and we got in them every chance we got! The breakfast foods were great! Healthy, hot and fresh! We were in Hotel heaven! I highly recommend this hotel to anyone who wants a clean place to stay and relax at. Close to great restaurants and and the highway. Loved it! August 29, 2015
Rated 5.0 out of 5.0 by Staff All the staff I encountered, either directly or in the hallway, were friendly and helpful. The employee who worked the breakfast area on 8/24 was very hard working and attentive to guests. Everyone was very cheerful and appeared to enjoy their jobs. August 29, 2015
Rated 5.0 out of 5.0 by Another great stay... This is the 2nd time we have stayed at this particular hotel and it was a two night visit from, 8/23 - 8/25. We love the location, the view, and the staff - especially Jamie who helped us out a couple times. I always appreciate when someone goes the extra mile for me and Jamie did that. Thanks for a great stay! August 28, 2015
Rated 5.0 out of 5.0 by Excellent over all There is nothing about this property we didn't like. Returned after just 2 weeks for another wonderful 5 days! August 27, 2015
Rated 5.0 out of 5.0 by Great location and great value. Our family enjoyed the location and the breakfasts. The location made it easy to get to the beach and to popular restaurants. August 20, 2015
Rated 5.0 out of 5.0 by Great Service My overall stay at the hotel was very good. The property was very clean and modern and the staff was friendly and courteous. The only issue we had was that the mattresses were not the most comfortable and I had an issue with booking. When I booked I was told that a deposit would be taken from my account. two weeks later the deposit still had not been taken. I contacted the hotel to find out that the payment did not go through, but nobody bothered to give me a call or send me an email to notify me of this. That made me very unhappy to think that I could have left New York to drive all the way to Maryland to possibly find out that I no longer had a room reserved. August 19, 2015
Rated 4.0 out of 5.0 by Typical hotel Typical hotel, breakfast staff very friendly, clean. August 19, 2015
Rated 5.0 out of 5.0 by Our go-to for OCMD vacations We've been staying at this location for years when visiting OCMD. The property is nice and the staff is always courteous and friendly. The people at the front desk always greet you with a smile and enjoy chatting with you not only at check-in, but any time you walk by. The grounds/pool keepers have always been friendly and we've talked with them several times while they're filling the pools and/or checking levels. With a hot tub, an indoor pool, and an outdoor pool, there's something for everybody on the back patio area. The Northside Park is immediately behind the property and provides ample walk/exercise area for those that want to be outside, but not on the beach or walking along the busy/noisy Coastal Highway. It's a quick, 2-block, walk to the beach and being so far north in OCMD provides a quiet and uncrowded area to relax. One of our favorite dining/hangout places (Tequila Mockingbird) is a short walk to the north and there's a small grocery store along that walk for beverages and munchies. If you're a Holiday Inn club member, you'll find that this property is consistently the lowest price of the 3 locations at OCMD, but has the highest rating of the 3 on this site. If you're looking for a beachfront location in a crowded area where you'll spend a few thousand a week, this is not where you want to stay. However, if you want a (mostly) quiet, relaxing location and you don't mind walking a bit to get to places, then check out this property. Pros: Friendly staff, decent rates, 2 pools, 1 hot tub, free breakfast. walking distance to park, beach, bay, mini golf, grocery store, beach sundries store. Try to get a room on the 2nd floor to avoid some of the noise. The lobby steps go that high so you can avoid the wait at the elevator also. Cons: The first floor hall to the north always smells like an armpit for years we've been coming to this property. We try to avoid rooms in that corridor. Limited selection on breakfast menu for those who are not tolerant to fake/chemical additives in processed foods. August 19, 2015
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