Rated 4.5 out of 5 by 112
Rated 5.0 out of 5.0 by manin Great place to stay
Most everything here is recommended. Only problem we found and we stay a quite a few HIExpress and this one is the only one we have found recently in need of new mattresses. These were in very poor shape and it felt like we were sleeping on the old type of mattress with springs.
Other than that the hotel and everything else was great.
August 28, 2013
Rated 4.0 out of 5.0 by Mommy22 Hard pillows
The bed and pillows are beyond uncomfortable. The food offered was acceptable. The staff are the best part. They bend over backward for guests. I'll consider staying again if I return to Bethany.
August 27, 2013
Rated 4.0 out of 5.0 by Thefamily4 Good place to stay with good location
Nice location within minutes walk to beach. Staff was friendly and helpful. Took too long for housekeeping to clean up the room and give fresh towels daily, not until after 4:00, which isn't helpful at a beach town. Toilet bowl was also dirty. Overall nice place and I would recommend it.
August 27, 2013
Rated 4.0 out of 5.0 by Laurie71 Relaxing two days
All in all a great getaway.
A few things could have been better:
Room cleaning was too late in the day. Room not cleaned until after 5pm.
Internet service was poor in the room.
August 27, 2013
Rated 5.0 out of 5.0 by Emmanana Very nice place to stay in Bethany Beach
We usually stay at higher end hotels and resorts. This was our first experience at a Holiday Inn Express and it was a good one. We had our two grandchildren with us, so we booked a queen deluxe. We were happy to have the extra space with a couch (doesn't open) and table and chairs. The refrigerator was handy for snacks. The breakfast they provide is excellent. There were pancakes, sausages, bacon, eggs, and lots of healthy options too. The hotel was completely booked. But the breakfast staff kept everything well stocked despite the demand, and provided extra seating in a conference room. The hotel is located on the beach side and it's about a 10 minute walk to the beach, and a 15 minute walk to the boardwalk.
August 26, 2013
Rated 4.0 out of 5.0 by Trup Excellent Location
The hotel is a good stay. The staff is busy during the summer months but still plug on with a smile. The younger stripping staff is rude but the rest of the troop made up for it. Excellent Location to the beach, clean and comfortable hotel.
August 25, 2013
Rated 5.0 out of 5.0 by nancyb06 Wonderful experience
This was a wonderful place for a beach vacation. The staff could not have been more helpful. We were disappointed that there was no safe in the room, however, we were offered a safety deposit box in the office, free of charge. This hotel had one of the best breakfast buffets. The choices were expansive and all of the food was fresh. It was a little further from the beach than I thought, but still close enough to walk. The only other complaint we had was that the first day, our room was not made up until after 3. When we mentioned we would like an earlier service, there was no problem the following day.
August 25, 2013
Rated 5.0 out of 5.0 by Scott43 2nd time as good as the 1st!
This was our 2nd stay at this property, having stayed here last Sept. We've been impressed both times. The hotel, while in a beach town somehow manages to stay clean. There's none of the sand that you would expect around the hotel. While we were there, the hotel was very full and we noticed it most at breakfast. The staff opened up the meeting room for overflow seating, though, so we never had any issues. It was actually better in many ways as the main dining area was very warm due to all of the people and the appliances.
Some general observations:
1. There's plenty of parking. You may not get a spot close to the room but no concerns about having enough spaces.
2. Breakfast runs from 6:30-10:30 which was very nice given our desire to sleep in after full days on the beach.
3. The 1st day, the staff was having a hard time keeping up with the demand for food. No such issues the 2nd day, though, as many had seemingly checked out.
4. Didn't use the pool but saw some people there.
5. Hotel is located across the street from Sea Colony which has private beaches. For public beach access, you either have to walk a couple of blocks or drive to either downtown Bethany (only 6-7 blocks away).
Would definitely recommend staying here.
August 23, 2013
Rated 3.0 out of 5.0 by CliffordClan Breakfast was great
Our room wasn't ready at 300pm and we waited for more than an hour for them to contact us. When we returned to the desk to check, they had lost our number and hadn't been able to call us. After being in the car for 4 hours with 2 kids age 5 and under, this was not a great time for the mishap. The rooms and front desk were average but when we had a problem with our refrigerator they did come to fix it right away. The breakfast was great - hot food, yogurt and fresh fruit options. There is no cross walk from the hotel to the other side of the road to get to the beach so I would recommend they request that. Much safer for families.
August 21, 2013
Rated 5.0 out of 5.0 by JodyLP Close to the beach, great service, delicious breakfasts!
The proximity to the beach, along with the ample and varied continental breakfasts, made for a great visit. The amount of time allotted for b'fast (until10:30am) was a real plus that allowed us to get in an early morning workout before eating!
August 21, 2013
Rated 5.0 out of 5.0 by Khaki26 Great location for a reasonable price
We stayed here last week and had a very enjoyable vacation. The room was clean and the beds were comfortable. We were able to easily walk with elementary aged kids to the beach and the Bethany boardwalk each day. Great location. The kids enjoyed the outdoor pool, as well. The breakfast was wonderful - had everything from fruit, bagels, muffins, pancakes, cereal, eggs, bacon, sausage, yogurt, etc. The staff was friendly and helpful, too.
The only - very minor- issue we had was that we had to ask for extra towels (we had 4 people and only had 3 towels) and toilet paper when the roll was almost empty right after they cleaned the room.
I would definitely stay here again.
August 20, 2013
Rated 4.0 out of 5.0 by Lizbeth The hotel at its most crowded
For a four day stay in mid-August the hotel appeared to be completely full, including many children. The service was still good, the staff was polite and helpful, and the room and public areas of the hotel were clean. There were inconveniences like computers not available, and rooms not made up until 3 or 4 in the afternoon. Breakfast was crowded with inadequate seating, but the staff did a good job of keeping all the food stations supplied. Breakfast included unexceptional mini-cheese omelets, sausage, bacon, nice cinnamon rolls, pancakes, hot and cold cereal, toast, juices, etc. The pool was not crowded, perhaps because the weather was unusually cool for August, but very sunny.
August 19, 2013
Rated 5.0 out of 5.0 by MikethePoet Our August vacation
My wife and I would like to express what an amazing time we had on our stay. The room was clean , folks at the front desk always smile and greeted us every day with a good morning .. Breakfast was one of the best we had at a hotel ever. We will be back soon !! Michael & Rosanna
August 19, 2013
Rated 3.0 out of 5.0 by PatrickMcG A Nice couple of days
The rooms and the staff were great. The only caution I would give is that the hotel is not directly near public access to the beach so It was a bit of a walk carrying all the beach stuff. Some people we knew drove over but the parking is metered and sparse.
August 19, 2013
Rated 5.0 out of 5.0 by Jeanette46 Home away from home
My family has been staying at the Holiday Inn Express at Bethany Beach for years. With its proximity to the public access beach, restaurants, ice cream, and Walgreens (forever Happy Harry's in our heart), HIE is the perfect place to be. The accommodations and speedy fast service are also excellent. We had a problem with our air conditioner upon check in. (first time that's ever happened) Maintenance was there within 5 minutes and had it fixed within 10. It worked great the rest of our stay. Our roll away bed was delivered promptly as well. We had an excellent experience with the entire staff and we hope to return again for many years to come.
August 19, 2013
Rated 3.0 out of 5.0 by JLScully Helpful staff??
I have read many reviews highlighting the wonderful staff at this hotel but for our stay this was not the case. When we arrived I was given our room, early which was nice, but to my surprise it was a king room. Now this may, and probably was my mistake. I asked if I could get a room with two beds since there would be four people staying in the room. I was then told no, we are all booked. No offer to check other local Holiday Inns, no offer of a roll away....nothing. I had to then ask for a roll away. She said it will cost $15 like that would change my mind and all four of us would be able to sleep in the one bed. She then said that she did not know if one was available but if it was it would be left in my room. Again, not much help with the situation and no empathy whatsoever. We then waited to see if a bed arrived which it did and requested extra blankets and used them on the floor. Both my friend and her daughter ended up on the floor due to the discomfort of the bars on the rollaway...a waste of $15. The A/C was another issue as it turns off and on. The air would get cool and you would cover with a blanket and then shut off and get warm. The noise of the fan woke us up many times as well.
The breakfast was nice and the young lady working was excellent! Everything was kept filled and fresh.
August 16, 2013
Rated 5.0 out of 5.0 by PStras Summer Vacation
Spent 3 nights with my husband and daughter in early August. Recieved this hotel as a recommendation from a co-worker. Was plesantly surprised to find the room nice and spacious, clean and welcoming. Quick walk to the beach. Easy drive to the Rehoboth Boardwalk. Only thing missing for us was a balcony to hang wet towels and bathing suits out to dry. We are already planning on going back next year and have recommended to other friends.
August 15, 2013
Rated 5.0 out of 5.0 by Familyof4weAre Great Location and friendly staff
We stayed here for our beach vacation. The beach was just a short walk away and with 2 kids, they didnt even complain about the walk. You are close to restaurants and we loved that the parking lot was shared with a Walgreens so if we needed a quick snack, drinks or anything we just went there. I cannot say enough about the employees who work the front desk...they were so helpful because it was our first time there and wasn't familiar with the area or where to eat or other places to see. Every recommendation they had was wonderful! The beds werent very comfortable and the blinds are not dark in the room so be prepared to wake up early with the sun shining in.
August 12, 2013
Rated 5.0 out of 5.0 by M2D2 Better than Ever
Been going to this hotel on and off for years and heretofore would have recommended it for the convenience alone. But this year, the cleanliness and the management impressed us more than ever. Personnel at the front desk as well as housekeepers, a manager, and a custodian each greeted us and went out of their way to make sure we had what we needed. New ownership or a change in management policy? Whatever, the reason, this Holiday Inn is one well oiled machine.
August 6, 2013
Rated 4.0 out of 5.0 by Clubman6 Great Again
I have stayed here a couple of times now and it has always been a great experience. 5 minute walk to the beach, 12 to "downtown". Rooms are comfortable and clean. Breakfast is great. Staff is excellent, especially Pam. I will go back.
August 4, 2013
Rated 4.0 out of 5.0 by Ditash OK Stay
Initial staff greeting extremely rude and not welcoming. Staff not knowledgable about surrounding restaurants. I felt like when I asked a question I was disturbing their Ipad session. Breakfast was ample and impressive, the coffee excellent!! Fresh fruits stocked. the room was clean, great location but the price was a bit too high.
August 3, 2013
Rated 5.0 out of 5.0 by RNshg Excellant Service
During our recent stay we were very pleased with the wonderful room we had . The staff was wonderful and getting into the room early on Friday was great allowing us to send several hours on the beach.Your breakfast was the best I have ever had at a hotel. Thank you for a wonderful vacation.
August 2, 2013
Rated 5.0 out of 5.0 by sharrow98 Great stay with lots of ammenities
This was our first time to Bethany Beach and we found this hotel to have everything we could ask for. Close to the beach and within walking distance of the boardwalk. The complimentary breakfast was not a mere muffin and Danish breakfast, it was a full, hot breakfast every morning! More than we could ask for! Room was spacious, but not huge. Beds were comfortable. Bathrooms large. Only complaint there, was there is no fan in the bathroom and with 4 people in the room, the steam was immense! You could not see in there for an hour after showers! Outdoor pool nice and warm. Loved that you could stay and use pool and facilities even after check out. That is a huge plus!!! Even able to park there for the rest of the day after checkout.
August 1, 2013
Rated 4.0 out of 5.0 by SD64 Very nice
Overall we had a really nice stay. The rooms were clean and comfortable. The cleaning staff did an efficient and admiral job each day. The breakfast was good with plenty of choices. The beach was well within walking distance. We will recommend both the hotel and the beach to others.
July 31, 2013
Rated 5.0 out of 5.0 by NSR93 Accommodating Staff!
My family of four had a pleasant stay at the Bethany Beach Holiday Inn Express. I was hoping to get a condo but made reservations too late and did not want to bring sheets and towels on my trip! I was very pleased with the BBHIE - the staff are amazing, the breakfast is outrageously well-stocked, it's quiet with restaurants nearby, and the location is very good - only a 10 minute walk to the beach. Donna and Stacy rock!!!
July 30, 2013
Rated 4.0 out of 5.0 by JoePGH Weekend Vacation July 2013
We for a couple days July 20, 21. The location is good a short 5 min walk to the public beach. You can even walk to the boardwalk in about 15 mins. The room was clean. The bed is a soft but not bad. The air conditioner blows on the the same side as the bed so the people in the far bed from the air conditioner will have the air blowing on you all night. Other than that, it is a very nice place. The breakfast is great with lots of chioces.
July 29, 2013
Rated 5.0 out of 5.0 by Hlane A day at the Beach
Have stayed here before; great location 2 blocks off of the beach. Great shopping and restaurants. Will definitely stay again, looking forward to our return.
July 28, 2013
Rated 3.0 out of 5.0 by Ppr9 Average Stay
Upon our arrival at the Holiday Inn, I was very disappointed with my initial employee/customer interaction. One particular staff member was very short with answering my questions and was not very welcoming. Other than that staff member, everyone else was great. I was very impressed with the breakfast that was offered, along with the times they offered it. (Very accommodating.) I felt the price was pretty high considering it was not located right along the water. Room was clean and the pool was nice.
July 26, 2013
Rated 5.0 out of 5.0 by Jacqui22 Wonderful value!
This was our first stay at this hotel and we will go back! Everyone greeted us with a smile from the front desk to maintenance to housekeeping. Our room was clean and breakfast was just great! It was just a short walk to the beach. Great location!
July 26, 2013
Rated 4.0 out of 5.0 by poconotraveler Great location
Hotel is located within walking distance to beach & boardwalk. Pool area is kept clean as well as the water. We found the room to be quite comfortable, however, the air conditioner in our room was quite noisy. We also found that our toiletries were not replenished, even tho we had left the empty bottles on the sink so that housekeeping would realize that we needed additional. Also, we noticed that our coffee maker was not cleaned nor was the coffe replenished. But, on the positive side, the bed was very comfortable and the breakfast was very enjoyable. Breakfast selections were quite generious, as was the refreshments in the lobby area throughout the day. Overall, I would definately stay here again and recommend it to others.
July 23, 2013