Rated 4.7 out of 5 by 598
Rated 2.0 out of 5.0 by hudsonrt Warning: only Positive Reviews will be posted
I posted a review that was honest, had a legitimate concern, and had both negative and positive comments. I guess it was too negative because the hotel staff didn't respond and took the review down! I guess that's one way to keep their ratings up. But not very honest at all. I was surprised that I didn't get a response so I came back to the site to see if maybe the hotel had responded just to my comments, but apparently not.
Don't stay in Room 114 - It smells AWFUL. Housekeeping knows, it, Management knows it, and, other guests commented on it. But, clearly, the hotel chain doesn't care.
June 16, 2016
Rated 5.0 out of 5.0 by laxmom2016 Lovely Stay - Tournament Weekend
We had a very busy weekend with tournaments in the park behind the hotel. The hotel was in the perfect location to everything we needed access to. I didn't have to use the car at all. The room was extremely clean and even with tons of kids in the hotel that weekend we had no issues with noise or disturbances.
June 15, 2016
Rated 2.0 out of 5.0 by hudsonrt What's that Smell?
We were in town for a lacrosse tournament at Northside Park. The convenience of the hotel was perfect! We parked and never moved our car. We were on the first floor, which made getting in and out with our team wagon super easy. The room was clean, but by the end of our stay, was so horribly odoriferous, that I could not fall asleep on Saturday night. Despite being noted as a non-smoking room, it smelled like a combination of old cigarette smoke and fuel. I noticed it on check-in but assumed it was just musty and turned the air down. We weren't in the room much, but upon return on Saturday, it was really bad, but we were on the go, so I didn't say anything. When I came in late on Saturday evening, I couldn't go to sleep. I woke up with a sore throat, but again, we were on the go, so I didn't have a chance until check-out to mention anything. When I talked to management, they were apologetic. But had no solution for the problem. My concern was echoed by the housekeeper who said she had noticed the awful smell on Saturday (but, apparently didn't alert management). My friend who was in the room next to us also noticed it when she was in the hall and my daughter JUST OPENED THE DOOR (my friend didn't even need to walk into the room). I realize that the hotel is at the beach and it is high season, so they sort of have a captive audience, and don't really need to attend to the needs of their guests or care about a smell, but I travel A LOT for multiple sports, and typically always have a choice of hotels, so I was frankly surprised that there was nothing the hotel management could do, even at the end our stay, to ensure our return to this particular hotel or other hotels in their portfolio.
June 15, 2016