Rated 4.6 out of 5 by 154
Rated 5.0 out of 5.0 by TX78626 Great Hotel!!
I'm picky when it comes to hotels and this one hits all the marks -- well maintained lobby and grounds, CLEAN room and bathroom, comfortable beds, great internet, friendly staff, secure feeling, good breakfast. It is easily accessed off Highway 10 and only a short drive to the casinos. This is the only place we will stay at on future trips through the Biloxi/Ocean Springs area.
January 15, 2015
Rated 2.0 out of 5.0 by Mkr98 Questionable Cleanliness
We are loyal Holiday Inn guests as we know we can always expect a clean and comfortable room when staying at a Holiday Inn. Unfortunately our experience this time around seemed to be lacking in the cleanliness department. Upon entering the bathroom in our room, we saw hair all over the bathtub, on the floor, on top of some of the towels, wads of knotted hair on the floor under the sink, everywhere! It looked as though instead of cleaning it, someone had brushed their hair everywhere. I can understand that sometimes a hair or two gets missed, but this was a matter of at least 10 very long dark hairs in the bathtub alone, not something you can easily overlook. Additionally, when we set the toilet seat down the seat had a dirty hand print on it. When we went back down to the front desk we were told that housekeeping had already left for the day and might not have gotten a chance to finish all the rooms. The options we were give were either we could have the front desk worker come up and clean the bathroom, or we could clean it up ourselves and be compensated with extra rewards points. As it was already late, and we were exhausted from traveling for the last twelve hours we opted to clean the bathroom ourselves, at least then we would know that it was actually clean. Extremely disappointed with our experience at this Holiday Inn, and the matter in which they attempted to resolve the issue. We were not pop in guests, we had advance reservations, no excuse not to have our room properly cleaned when we arrived. Overall the rest of the hotel appeared clean and had good amenities. The staff, although not rude, did not embody the friendly nature we have come to appreciate when staying at the Holiday Inn. You might enjoy a stay at this Holiday Inn if you don't mind paying $100 to clean your own room!
January 10, 2015
Rated 5.0 out of 5.0 by NavyRetired2004 Perfect place to relax
I highly recommend this hotel. The location was great, the hotel grounds and the hotel inside were very clean.
January 7, 2015