Rated 4.5 out of 5 by 51
Rated 5.0 out of 5.0 Best HI Express I've ever Stayed at
Can tell this is a newer hotel, very nice decor and rooms still have that "new" feel. Staff was over the top helpful!!
August 4, 2014
Rated 4.0 out of 5.0 by Dreadzepp Not the best, but better than I expected
I was pleasantly surprised by my stay at this Holiday Inn Express location. Being a Gold Elite member of another chain, Holiday Inn would never be my first choice. Because my normal hotel was full, I was forced to stay here by my corporate booking tool.
The hotel and room were both above my expectations and at a rate that is in line with others in the Midland / Odessa area. (Which is about double what you would normally expect to pay). Very comfortable bed and sofa. Easy to work and relax.
1. Upon arrival I was asked by the front desk if I wanted a "goodie bag or points for my reward". Hard to believe a major chain would ask that question of a member of their rewards program. Most hotels provide both.
2. While the suite was large, it could have been designed better. The only TV was in the sleeping area, so you couldn't even see it from the couch.
The work station is facing the wall in such a way that your back is turned to everything. Once again, you can't sit at the desk and see the TV!!!
Personally I believe the pros did outweigh the cons and I would stay here again, but only if my normal hotel was full. I don't think I will be changing brands based on this experience.
July 5, 2014
Rated 5.0 out of 5.0 by Eddie1103 Great Hotel and Service
I have stayed at this hotel many times before and to my opinion, it exceeds most of the other Holiday Inn Express hotels that I frequent.
July 3, 2014
Rated 5.0 out of 5.0 by Dollar $ Great stuff
This location very positive and relaxing, and clean
June 18, 2014
Rated 5.0 out of 5.0 by Repeat customer Pool & Jacuzzi
I stay at this hotel regularly and will continue to do so as the staff are very accomodating and always friendly. The jacuzzi was having issues on this last trip and it is helpful to use the jacuzzie to ease my back aches, so that was disapointing. The jacuzzi and pool tiles are in need of replacement as they are missing more and more each time I stay at this property. Otherwise, a pleasent stay.
June 16, 2014
Rated 3.0 out of 5.0 by Docrock Odessa Tx Hoilday Inn Express
We checked in in late during the evening, around 1030PM. The staff was training a new team member, but still I wasn't greeted as a Gold Priority Club Member, never offered water or a goodie bag like the other facilities.
The place was clean and the room was nice. Very over priced, but this area is VERY high compared to other areas of my business.
June 3, 2014
Rated 5.0 out of 5.0 Best hotel in town.
The hotel was elegantly decorated and had a nice warm feel to the place. The staff at checking was spectacular, we arrived late and they accommodated us, she was efficient and helpful, and went out of her way to make us feel comfortable. The room was good looking, spacious. The entire experience was very pleasant. The folks at the counter were always pleasant and helpful. They helped with great restaurant suggestions and booking tickets for events.
May 28, 2014
Rated 1.0 out of 5.0 by Kt1975 Expensive
Meeting scheduled at 6:00am right across from my room? HR meetings in breakfast area during breakfast time and taking up all the seats. And the price. I know business is good in Midland/Odessa and all hotels are at a premium. But over $100 than what I normally pay anywhere else I travel is absolutely highway robbery. I was not greeted with anything special or no extra perks that make the hotel worth the price I paid.
May 11, 2014
Rated 4.0 out of 5.0 by ManieshaG16 Confortable and Clean
Great Room, beautiful property. Everything as great, the bed was comfortable, and clean. There were even High school students staying ad the hotel managed them well. We had no problems. The only issue was an under experienced staff. She seemed exceedingly young and had no idea what was going on check in took an excessively long time because of this.
April 28, 2014
Rated 5.0 out of 5.0 by Elcollector1 Nice Place with Nice People
this was the first time at this location and I truly enjoyed my stay.
Since my initial arrival, the manager made me feel extremely welcomed. I truly enjoyed the fitness room that had 2 treadmills and a very nice weight station. What I most enjoyed was the breakfast attendant . She made breakfast pleasant with a nice courteous attitude. I felt she enjoyed cooking for everyone there.
This is a location I will definitely refer to my friends and co-workers.
April 14, 2014
Rated 5.0 out of 5.0 by MCFENDER My CAF Headquarters
I first stayed at this HI Ex in Feb. 2013. The place looked new and everything was crisp & polished. I figured that a year later when I returned in Feb. 2014, I’d note a decline in the conditions – I WAS WRONG!! The facility remains in “like-new” condition.
From the moment you pull into the parking lot, you realize this is a special place. If you’ve ever been to West Tx you know that there is unlimited garbage that blows across the oil fields, but at this HI Ex the parking lot was spotless. Initial curb appeal? Oh yea!
Once inside I was greeted by the same pleasant folks I had spoken to when I phoned in my reservation and treated to a “goodie bag” – and their welcoming attitude was real – not an act. The room was just as perfect as the year earlier and very well maintained.
( remember, I was LOOKING for evidence of wear & tear but continued to find none)
Breakfast is included in your stay and the food was GREAT. It appears the night crew / auditor? Gets things ready in the early morning hours, then another staff member keeps things well stocked and makes certain the dining area remains spotless. The dining room offers several different areas to sit – big TV / Fireplace too! Each day the selections differed, but the quality remained constant.
The pool looked clean but it was a winter visit and I did not attempt to use it. Hey, I’m from Wisconsin and after this winter, it was a treat just to LOOK at a pool!
My review has discussed “things”, but they are the result of a SUPERIOR QUALITY staff. It is apparent that this facility has an expectation of excellence, and they have met / exceeded the expectation of EXCELLENCE! The staff is always on the move – floors are constantly being mopped – the hard working Housekeeping crew has the lobby, halls, rooms and exterior looking impeccable and share a positive attitude in their dealings with the guests. Their work ethic is admirable.
EACH STAFF MEMBER CONTRIBUTED TO THIS WONDERFUL VISIT.
If you’ve read this far into my review, you can believe I am writing this from the heart. I’ve returned from my trip – my desk is buried in work and I really didn’t have time to write this, but I felt so strongly about my visits (last year & this year) that I wanted to tell others. You can book your stay KNOWING you will have a similar experience as mine. I’d recommend this place to everyone………..and yes, I’ll be back! Tom McD
March 11, 2014
Rated 5.0 out of 5.0 by whendrix313 Loving it in Odessa
Very nice room and friendly staff. Pretty good breakfast too.
March 7, 2014
Rated 5.0 out of 5.0 by monte82 Monte82
Love the hotel and people . But money has become more important than customer loyality. They have raised the rates to high . Won't be able to stay there anymore . This is after staying there. 2 weeks a month for over a year.
February 14, 2014
Rated 5.0 out of 5.0 by Spoiler enjoyable stay
Very clean and comfortable room, was greeted with a smile at check in and out..
January 25, 2014
Rated 4.0 out of 5.0 by Dave108 nice, but...
This was a lovely, if rather expensive hotel. The bed was very comfortable and the room was spacious. If a bathtub is important to you, as it is to us, you must check because all the king rooms have only showers. We opted to stay with the king room and forego the tub. Unfortunately, the wi-fi was terrible. I finally gave up using both the wireless and hardwire options. The desk clerk said that others, even a visiting HIE exec, had complained about their wi-fi.
January 4, 2014
Rated 5.0 out of 5.0 by Lance25 Did not get my points credit for my stay
They did not credit the person who paid for the room points and that's not right
December 31, 2013
Rated 5.0 out of 5.0 by BigMuscleLearn Best place to stay in the Midland/ Odessa area.
Best staff, best rooms, best breakfast for a Holiday Inn Express anywhere in the nation, and I've eaten many breakfasts at many Holiday Inn Express locations. You can't go wrong staying here if you must stay in the Midland/Odessa area.
December 8, 2013
Rated 5.0 out of 5.0 by dwm59 Fresh Coffee at 2:30 a.m.
I had to leave early. As I was waiting for the night manager to finish running the bills, she offered to make me a fresh pot of coffee. So, while I waited, I had some of the breakfast she had already put out along with fresh coffee. All the employees were great for the 8 days I spent there. But, Terri made the departure a lot better!
October 29, 2013
Rated 4.0 out of 5.0 by hinojosa comfortable bed
My one complaint was I had a difficult time connecting to the Internet. Overall my stay was good.
October 22, 2013
Rated 4.0 out of 5.0 by CROB42 Bad Odessa
Even though the city is very horrible and people are very rude, my stay at this hotel was very good. The staff was very friendly and helpful and my room was very clean. The only complaint I have is with the air conditioning; the thermostat can only be turned down to 65 degrees and I am very acclimated to cold night-time temperatures. 65 degree was only achieved, in the room, when the overall room temp dropped below 65 at the thermostat; this means the overall room temp was much higher than 65; it made it very uncomfortable for me to sleep, especially when I am accustomed to a temp of about 60 degrees, to sleep. I would recommend letting the customer control the room temperature, as every customer has different comfort levels for sleeping... Other than that, I enjoyed my stay at this hotel....
October 13, 2013
Rated 4.0 out of 5.0 by Quadracermom Great place to stay
Staff was great!! Enjoyed breakfast options & times available.
October 1, 2013
Rated 5.0 out of 5.0 by cobtm Great experience
The hotel was clean, staff was very friendly, courteous, and attentive.
September 24, 2013
Rated 5.0 out of 5.0 by dawnathena Comfortable bed and a good nights sleep!!
Being very road weary there is nothing like seeing a Holiday Inn Express!! Super nice, easy to get to, and very clean!! Thank you so much for a great stay!!!!
September 23, 2013
Rated 5.0 out of 5.0 by monte82 great hotel
I have been staying here 16 days per month for over a year. There are lots of choices in town but this is the only place I stay, John, Valerie, and Terry are great. Anything I need got it no problem. Great Holiday Inn Express!!!
September 10, 2013
Rated 5.0 out of 5.0 by 1073 Great Place
Awesome place. Big thanks to the staff for the flowers in the room for our 10th anniversary.
August 2, 2013
Rated 5.0 out of 5.0 by Oildude Great staff
I stay here over and over. The staff is great, courteous and accomodating. The pool and guest washing machines had some trouble for a while, but that seems to be fixed.
Great hotel. Great staff.
July 31, 2013
Rated 1.0 out of 5.0 by Paidtomuch Worst staff I have ever encountered
The Hotel was great as far as room and accommodation. However I was charged for condiments (energy drink) that I did not purchase. I received a final bill that was someone else’s and had a much lower rate than what I paid. Then my credit card was charged for an additional night and I could not get this resolved with the location manager. I will never stay in this hotel again.
May 28, 2013
Rated 4.0 out of 5.0 by Bob012345 condition
There were several bugs in the room. It needs termite control. I had skin rashes from the bug bite.
May 27, 2013
Rated 1.0 out of 5.0 by Dale3161 Hotel
Room and bed not in good shape.
For what was paid a bad hotel.
May 21, 2013
Rated 5.0 out of 5.0 by DavidS58 Friendly Staff
I stay at this hotel frequently and they have some of the friendliest staff I have ever encountered in a hotel. During my last visit, I arrived late in the evening and the cookie plate was empty. However, the front desk clerk realized what I was looking for, asked what was my favorite cookie and offered to go into the kitchen and see if there were any left. In a moment she returned with cookies and then offered cold milk to go with the cookies!
Excellent customer service!
May 14, 2013