Rated 4.1 out of 5 by 180
Rated 4.0 out of 5.0 Newly renovated
the newly renovated rooms are very nice but somewhat disappointed that they removed the hot tub.
January 25, 2015
Rated 5.0 out of 5.0 by RoadWarrriorKerry Top notch staff.
Hotel is going through major renovations. All staff members are quite helpful during the comotion to make guests feel comfortable. The new rooms are worth the small trouble.
January 17, 2015
Rated 5.0 out of 5.0 by Stem typical
The hotel has been in constant renovation. the staff is amazing. Michelle is the best, Susan is amazing. I love all the staff there, make you feel comfortable and like family. The hotel renovations are a huge plus, it really needed it. I have stayed there about 20 times last year. Still have issues with televisions not working. But one call and they are fixed. I have stayed in many rooms there, some are better than others, need consistancy. But the rooms are clean, comfortable and mostly updated. Quiet hotel. Sick of the breakfast, but, I have been there many many times. Not the staff fault, just need some changes to same old eggs.
January 12, 2015
Rated 5.0 out of 5.0 by 52JRF Enjoy stay and hospitality
This was the second stay within 7 days of each other. Even during the remodeling, I enjoy the location and convience of this hotel.
The one thing on this stay that I had an issue with was the cleaning schedule of the room. Three out of my six day stay, my room was not attended until almost 4:30 pm each day. One day I just asked to swap out my towels because we were ready to lay down awhile. Another day, they had simply forgotten to do the room. When I asked why so late, I was told the cleaning staff has to clean the check out rooms first. I do understand this, but the extended stay should and is usually cleaned before noon every place I have ever stayed. Check in time for open rooms isn't until 3:00 pm, so why the big push to have EVERY room in hotel ready, when there are other floors and rooms that can be assigned. This got to be a nuisance this time being I had returned due to a death in the family.
I do hope this policy is looked into and changes made. We made sure we were out of the room by 10:00am each day due to normal cleaning time at every hotel I have stayed at. Most hotels have a check out time of 11:00am also, to allow plenty of time for the cleaning staff to perform their duties. This may also need to be looked at.
Also, one other issue was the cart to bring luggage in and out of hotel. The first stay which was week before christmas one of the carts had two flat tires but that still allowed one other to be used. Upon returning this time the week of New Years, the cart STILL had flat tires. This was an issue this time due to more people in hotel trying to use just one cart. Small fixes like this should be attended too fairly quickly when the front desk staff knows of them. There also needs to be a cart provided for the staff that has to clean up the breakfast area each morning. The staff also has to use the luggage cart to carry out the trash bags that are taken from the breakfast area. A utility cart would fix this issue and a clip board of quick fixes for the maintenance staff to address would help on issues such as the flat tie on luggage cart.
I am a very easy going customer and by no means does this make me not return to the hotel, but just would like these issues to be addressed. Now, if same issues are still there upon my next visit then I may look for other options.
Thanks for your time and hope these issues are looked at.
Happy New Year
January 7, 2015
Rated 5.0 out of 5.0 by Tom15 Great Place to Stay
I travel for business and I have found that all of the IHG properties are exceptionally well managed and staffed. I especially like the Holiday Inn Express and Staybridge properties.
January 5, 2015
Rated 4.0 out of 5.0 by Jason P Nice Express!
A nice comfortable Holiday Inn Express! Wonderful value and location near Chesterfield Shopping as well as St Charles County!
January 4, 2015
Rated 5.0 out of 5.0 by auntie al excellent breakfast
guest service was great and the staff was helpful in seeing to our needs to be met. we will stay here again when we are in the area.
January 2, 2015
Rated 5.0 out of 5.0 by arizonablonde Very clean room
The room was newly redone so everything was clean and bright. The décor was very up-beat. The bed was fabulous !!! I slept like a baby...
We didn't stay for the free breakfast but we did get a cup of coffee to go. I looked at the food that was offered and It looked great,...a nice variety. Sorry we had other plans and couldn't eat.
December 28, 2014