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Rated 4.1 out of 5 by 122 reviewers.
Rated 1.0 out of 5.0 by Dirty and poorly managed This location is the worst Holiday Inn Express I have ever stayed in. Everything was dirty and in disrepair. Being in property management and real estate, I know a property can be dated, but it can still be clean and well maintained. I was told by management it is scheduled for updating soon, if their standards of cleanliness remains the same the updating will not help. I suggest replacing the entire management and maintenance staff.. As a previous regional property manager, if any properties were this poorly managed I would have fired the entire staff. The owners need to take more interest in their investment to assure this location is up to standards. I hope they intend to replace the mattresses since they were very uncomfortable. August 22, 2014
Rated 4.0 out of 5.0 by Nice Room The room was great ,and that is most important to me. The staff provided no interaction. August 21, 2014
Rated 5.0 out of 5.0 by Great accomondations For the past 5 years we have come to Lake St Louis for a Team Roping competition and have always stayed at this hotel, as in the past we were not disappointed. The room is very comfortable and they have a great breakfast. The service has always been exceptional. East access to going back and forth for our event. August 20, 2014
Rated 5.0 out of 5.0 by Great hotel in beautiful surroundings My stay was comfortable with a clean, updated room, complimentary breakfast better than most and friendly, helpful staff. My only disappointment was the lack of a refrigerator and microwave in the room, which I've had in other, comparable hotels. August 20, 2014
Rated 2.0 out of 5.0 by nothing special Upon arrival the lobby was crowded with people checking in and others standing around. The staff was courteous and attentive and knew their prepared "Welcome" speech. Our room being on the fourth floor we needed to use the elevator which was often crowded and was very slow any time we used it. The room was clean and comfortable, the hallways seemed to be a bit dirty but that could be from the amount of children and adults running up and down with nothing more than just their swimsuits. Overall in my opinion the room was very overpriced compared to other hotel chains I have used, and the hotel seemed to be over booked/crowded. August 20, 2014
Rated 5.0 out of 5.0 by Desk Service They young lady who registered us was extremely helpful. She was most helpful in solving a problem we had with the dates we needed to stay. Our room was comfortable and very quiet. August 18, 2014
Rated 5.0 out of 5.0 by clean, quiet, comfortable, good breakfast We had an enjoyable stay at this hotel. Everything was as expected: clean, quiet and comfortable. Good breakfast. Plenty of coffee. August 18, 2014
Rated 5.0 out of 5.0 by Great hotel Comfortable, safe, friendly, and clean. Hotel changed my perspective on Holiday Inn Express. We will definitely stay at one again while traveling. Have already booked this hotel for a future stay. A very nice hotel. About 20 minutes from Manhattan. August 15, 2014
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