Rated 4.1 out of 5 by 157
Rated 2.0 out of 5.0 by PhantomDrill1 Challenging at best
Really couldn't believe this stay. Even factoring in they were in a state of remodeling, there was no excuse for some of the other shortfalls - spa not working, no pool towels, no hot water for showers. The newly renovated rooms were not up to par either - I question the quality control checks being performed before accepting the rooms - base boards missing, ceiling paint on walls, fridge door fell off onto foot, no microwaves in rooms for platinum members, no acknowledgment of status, some staff members were not willing to make adjustments or apologies for negative experience. Manager did at least offer some points as compensation.
October 16, 2014
Rated 4.0 out of 5.0 by etijburg Love the remodel
The remodeled rooms are wonderful. Not a big fans of the new pillows. Some guest need a firm pillow. while the breakfast is usually very good a greater variety of hot breakfast would be welcome.
October 12, 2014
Rated 4.0 out of 5.0 by CAW2014 12:00 checkout!
Arriving at the hotel late after a long day of driving what a joy to find out we didn't have to hurry the next morning to make a 9:30 check-out and breakfast did not end until after 10:00. We enjoyed the workout room and a late breakfast before getting on the road again. Would recommend this hotel to others!
October 11, 2014
Rated 2.0 out of 5.0 by Schmoe Overall cleanliness of the room
Check former response. The room was not properly cleaned several days, the front desk made a slight apology as I mentioned it as I checked out.
It was sad to think some employee does not appreciate their job and didn't put forth their best effort to clean the room.
It appeared that they were short staffed in the cleaning department. I was out of the room by 7 A..M. and not back until 9 - 10 P.M. Plenty of time to get the job done.
October 7, 2014
Rated 4.0 out of 5.0 by BTFtWorth O'Fallon Holiday Inn Express
Hotel was nice, but there were some challenges due to remodeling on other floors. Front Desk staff was very friendly and accommodating, can't say the same for housekeeping.
October 7, 2014
Rated 4.0 out of 5.0 by Horseman70 Great hotel
Great staff and facilities they have. Have stayed there several times.
October 2, 2014
Rated 5.0 out of 5.0 by WingFan Bedding
Pillows with different softness ratings was outstanding. Overall bedding was 10 times better than at home
October 2, 2014
Rated 5.0 out of 5.0 by rucrzin Restfula nd Good Breakfast
I recently booked the hotel room, using my IHG points for my son arriving in town from out of state. I do not see him often and we have cats at our house which bother him, so I chose this hotel, being close to the highway and very easy for them to travel to our house.
They enjoyed the stay and want to stay there again when they arrive in town.
The staff treated everyone so nice.
October 1, 2014
Rated 5.0 out of 5.0 by Pett Farm Good value, good choice
I stay at many HI Expresses across the country. The breakfast is very consistent (good). But this location always has a great presentation and quantity/quality. They even had Greek Yogurt! The chain, as a whole, is just getting better and better!
October 1, 2014
Rated 4.0 out of 5.0 by Horseman70 Nice friendly Staff
The staff as always is helpful and great at getting anything you need to make your stay relaxing.
September 30, 2014
Rated 4.0 out of 5.0 by Horseman70 Friendly Staff
Great place staff will work with you for you have a wonderful stay.
September 30, 2014
Rated 3.0 out of 5.0 by Sue C Ok for one or two nights
Quality of hotel - average, needs updating and is quite expensive.One good thing - close to main roads and in an area that has lots of dining and shopping opportunities
September 29, 2014
Rated 5.0 out of 5.0 by AWACERE9 Great Place to stay
I will continue to use Holiday Inn Express for business and leisure trips in the future. Great value for the price
September 26, 2014
Rated 1.0 out of 5.0 by lite2crew Horrible Bed and pillows
I stayed in a king bed. The bed was broken and pillows were so soft there was no support for my neck. Faucet in the bathroom was rusting.
September 25, 2014
Rated 5.0 out of 5.0 by Mossback_50 Comfortable, Courteous, and Convenient
Good experience - clean and quiet. Staff friendly and helpful. Up to date facilities.
September 17, 2014
Rated 5.0 out of 5.0 by DonaldBG Great Staff
Staff was great , we enjoyed the room very much the staff gave us an automatic upgrade. I have stayed here before and am likely to stay at this location again.
September 14, 2014
Rated 4.0 out of 5.0 by Stubie72 Good Stay
Overall it was a good stay. We were there because of the ease of access to the hospital across the street. The building itself was very nice. They are remodeling the rooms right now (VERY NEEDED) but you do not see any mess or anything. It will be very nice when complete according to the pictures they have up in the lobby. The room was just very dated and needed new furniture. My only real complaints are the comfort of the bed and lack of electrical outlets in the bedroom. In todays world, there are multiple items the average person needs to plug in and charge. There were no free outlets in the bedroom. The staff was very helpful and extremely nice. The breakfast was amazing and fresh and we didn't even eat until about 15 minutes before the end of service. I recommend this hotel, especially after the updates to the rooms are complete.
September 11, 2014
Rated 5.0 out of 5.0 by Arynnlyn Great friendly staff
Enjoyed three nights during our recent stay at this hotel. Great friendly staff, comfortable beds, lot of hot water for shower. and a lot of selection for breakfast. I stay at this hotel frequently and have never had a bad experience. They are currently remodeling and I can not wait to see the updated guest rooms in the future! I have not experienced any ill effects from the contruction/remodeling project. Thank you for your hospitality!
September 10, 2014
Rated 3.0 out of 5.0 by traveler_lt not so good during the remodel
Several of us from GM have been staying there and the hotel is under going a remodel. Contractors are working late into the night so it is loud and difficult to sleep. Building smells of paint. Seems like this hotel has been under remodel for a long time now with no end in site.
September 9, 2014
Rated 5.0 out of 5.0 by regional sales manager Holiday Inn Express
Clean, comfortable, relaxing, friendly staff and more.
September 8, 2014
Rated 5.0 out of 5.0 by C. Dwayne Comfortable bed and Great service
The service from check in to check out was beyond reproach. The housekeeping staff was especially friendly to me and my wife.
My wife has several disks in her back that are fused together so for her to get a good nights sleep requires and excellent bed.
Thanks for everything
September 7, 2014
Rated 4.0 out of 5.0 by DanS71 Friendly staff, good location, no problems
Enjoyed our night at this Holiday Inn Express. The facility is being renovated and will be even better when all the rooms are done. We would have preferred a small fridge in our room which is quite common at Holiday Inn Express but there was not one here. Very welcoming upon arrival.
September 3, 2014
Rated 3.0 out of 5.0 by jim2112 Housekeeping needs to be monitored better.
Overall my stay was an okay experience, but their housekeeping is severely lacking. I was also disappointed to find out that their breakfast service doesn't begin until 6:30, which from my experience is later than every other Holiday Inn Express that I've stayed in. I was there for three weeks and was not able to have a hot breakfast once. They were also doing construction on the 4th floor the whole time I was there which became VERY annoying!
September 2, 2014
Rated 4.0 out of 5.0 by AG12345 2 Day stay
Room and building were maintained well. Staff was courteous. Room had an odor / urine smell. It was very humid out during my stay and the air conditioner was not doing a very good job of removing humidity from the room. The room was cool, just humid.
August 30, 2014
Rated 5.0 out of 5.0 by RoadWarrriorKerry Great staff
Hotel is undergoing complete renovations to guest rooms and will be 1st on my list for St Louis hotels.
August 29, 2014
Rated 5.0 out of 5.0 by mcp8403 Great place to stay
Clean room,easy access to interstate, quiet, the staff was friendly. The hotel is going threw a remodel but no noise during stay, will stay when i am in the area again
August 27, 2014
Rated 4.0 out of 5.0 by MichaelV71 Well worth the stay
I have traveled around the world, and I can say that this particular HIE was refreshing and relaxing. There was a small hiccup but was addressed quickly and resolved to the best of the staffs ability.
I will continue to use this hotel and others like it in my travels.
August 27, 2014
Rated 1.0 out of 5.0 by Marietta1 Dirty and poorly managed
This location is the worst
Holiday Inn Express I have ever stayed in.
Everything was dirty and in disrepair. Being in property management and real estate, I know a property can be dated, but it can still be clean and well maintained. I was told by management it is scheduled for updating soon, if their standards of cleanliness remains the same the updating will not help. I suggest replacing the entire management and maintenance staff.. As a previous regional property manager, if any properties were this poorly managed I would have fired the entire staff. The owners need to take more interest in their investment to assure this location is up to standards.
I hope they intend to replace the mattresses since they were very uncomfortable.
August 22, 2014
Rated 4.0 out of 5.0 by MichelleRick Nice Room
The room was great ,and that is most important to me. The staff provided no interaction.
August 21, 2014
Rated 5.0 out of 5.0 by Team Roping Sister Great accomondations
For the past 5 years we have come to Lake St Louis for a Team Roping competition and have always stayed at this hotel, as in the past we were not disappointed. The room is very comfortable and they have a great breakfast. The service has always been exceptional. East access to going back and forth for our event.
August 20, 2014