Rated 4.0 out of 5.0 by Weathreye Comfortable bed, but a lot of highway noise all night.
Because of the close proximity of I-64 to the motel, the noise of trucks passing all night long was very annoying. The windows should be stronger to withhold this or fill the motel from the east to west first. Otherwise it was a very good experience. The breakfast area needed to be addressed too. We ate at close to 9am and the hot food was out, with no one refilling it and the juice was very weak. easily the worst breakfast experience we'd had on a two week trip. Also, a retired military, I was disappointed with the Priority Club not honoring their rates anymore. This will affect my choice of a motel while traveling in the future. Also, the saff member that checked us in was notable with her assistance and helpful attitude. She should be commended.
March 23, 2013
Rated 5.0 out of 5.0 by Horselover Excellent stay
The hotel was full but very quiet and pleasant. Desk staff were friendly and gave out horse treats (we were there for a horse how) which was a nice touch. Room was clean and comfortable. The pancake machine is a great idea. The pancakes are consistently good and much quicker and less messy than waffle irons.
March 22, 2013
Rated 5.0 out of 5.0 by RetiringHappy Quiet room, great service, dog-friendly
Customer service was above and beyond expectations. Room was impeccably clean. Dog was welcome, and there was lots of grassy space for walking. Most importantly, the Staff at the front desk was very attentive.
Wife had a head cold, and upon checking in, had requested salt from the cafeteria to prepare a salt-water gargle. In response, the Front Desk immediately sent up a salt shaker with their compliments, along with extra box of Kleenex, and they followed up (prior to end of their shift) with a phone call to check on how she was feeling, and see if there was anything more we needed. Very thoughtful, and very kind. We were touched, and we appreciated their warm consideration.
March 12, 2013
Rated 2.0 out of 5.0 by Mulchuck Dirty carpets
This hotel needs updated and the cleanliness of the property was poor. I stay at Holiday Inn properties about 80-100 nights per year. I will never stay at this property again.
March 12, 2013
Rated 4.0 out of 5.0 by vandyfan Clean and Friendly
Been here many times and the staff is just terrific. The rooms are starting to show a little wear, but they are still very clean and it is just a steady and predictable great place to stay.
February 23, 2013
Rated 4.0 out of 5.0 by dutchpete Friendly service
great breakfast, cheerful staff, cleanroom, very helpful.
February 16, 2013
Rated 4.0 out of 5.0 by kmthewriter Your people are awesome
I've stayed at many hotels. It's common for Hospitality Staff to be courteous and accommodating. However, I cannot use those words for the hospitality staff at The Holiday Inn Express in O'Fallon Missouri on Technology Drive. They were outstanding and impressive. From the greeting to the way they accommodated my special needs left me speechless. The ladies at the front desk were always very professional. Even if my answer was "no" about something, they said it in such a way that I felt appreciated. Please tell them I said keep up the good work and I will see them during my next visit in a few weeks.
Note: It would be nice if the exercise room had a few weights :-). Something simple like 5, 10, 15, 25, and 40 pound dumbbells. Just a suggestion, especially since its an extended stay hotel.
February 11, 2013
Rated 1.0 out of 5.0 by copperhead Female staff at night had no control over what was happening.
the 2 nights we stayed at this hotel a car alarm on a black pick up truck parked outside our window kept going off at 3 AM, 5 AM, 6 AM, 7 PM, 8 PM, 9 PM - yet the female staff at the front desk said there was nothing they could do about it. I do not believe there is enough security in that hotel to ever stay there again. About 10 PM on the second floor corridor there was a man dressed in long underwear and socks pacing the corridor right out side the THIRD room (209) we had been moved to.....talking (shouting) into a cell phone. He did that for about 40 minutes.
February 8, 2013
Rated 5.0 out of 5.0 by Ridgeview Great customer service
Our construction company just started a project near the hotel and i cant say enough about the staff. We will be returning back to this area for the next two months and we will stay here as this has been great experience for both my contractors and myself.
We will recommend this to other contractors that come down to this location
January 23, 2013
Rated 5.0 out of 5.0 by braider Fantastic Customer Service
Have now stayed at this hotel several times and each time the staff go above and beyond expectations to make sure every need is met. Because horse show mornings can be very early (before 5am) the breakfast is set up and open way early on horse show days. Not many other hotels will accomdate such early starts. Very friendly staff, always a warm and caring greeting with genuine concern for my stay. Very comfortable and clean rooms.
January 10, 2013
Rated 4.0 out of 5.0 by McMenamie Clean, quiet room
The room was nice, the staff was helpful and friendly, and I enjoyed my stay. Overall, this hotel was very nice. However, compared to other Holiday Inn Express locations I recently stayed at, the breakfast was poorly stocked. Several food items ran out or looked stale. As an example, after I passed on the bananas because there were only two and both looked very overripe, I saw several other guests look at the bananas, pick them up, and set them back down, presumably because they looked unappetizing. I'm sure the problems could have been fixed if I had mentioned them to the staff, but my experience, HIE has higher standards for its breakfast than what I experienced here.
January 5, 2013
Rated 4.0 out of 5.0 by xcuzme222 Bedding
The room was nice and clean, same with the shower/bathroom but the pillows were aweful. After a week of sleping on those pillows, I came home exhausted. That would be my only complaint!
December 15, 2012
Rated 4.0 out of 5.0 by bien good hotel
came here for a business trip and will be using this location again. it was a good stay, the breakfast was good, the rooms where quiet. only thing i did not like is that the bedroom vents blow hot air right at your head when you sleep.
December 6, 2012
Rated 4.0 out of 5.0 by DRHInc Business Trip - Great Choice
The hotel is freeway close, there are good restaurants and bars close by, the rooms are comfortable and the staff is friendly.
The breakfast at this location is the same as all other Holiday Inns; lots of choices, tasty food; I've always loved the hot cinnamon rolls.
December 4, 2012
Rated 5.0 out of 5.0 by melagnus Incredible Customer Service!
Upon arriving at our room hours after checkout (we only dropped our bags off before!), we noticed what we thought were "hard curtain" lacking in the room. Rather than even checking the room themselves to ensure that this were the case, they upgraded us to another room, which although we didn't ask for it, was a suite. We later realized that the aforementioned 'sunscreen' was placed behind the soft curtain, unlike other designs we had encountered in Holiday Inn Express' before. To say the least, in addition to the to-be-expected experience from our prior stays at this chain, this location fulfilled my wants-and-needs entirely.
November 30, 2012
Rated 5.0 out of 5.0 by Dianaprayn A new favorite location
This is my new faorite HI Express location. I stay in a lot of hotels, preferring my loyalty to the Holiday Inn brand. I loved the staff, location and layout of this location. The only reason I gave the breakfast a fair rating is that I am just personally board with the breakfasts; but, the mini muffins were stale. I think the menu needs a change.
November 28, 2012
Rated 5.0 out of 5.0 by PonyMom Great place to stay!
We always stay at the Holiday Inn Express in O'Fallon, Mo. when competing at horse shows. The location is convenient to the show as well as shops, restaurants, & entertainment. The hotel is clean, comfortable, and up-to-date. The staff is very nice and responsive to requests. They offer a daily breakfast buffet that has a wide variety of choices and is delicious. The kids enjoy the pool and hot tub too. Great time & great value!
November 16, 2012
Rated 4.0 out of 5.0 by Curt Review policies
We stayed 2 consecutive nights. On returning to hotel the second night, no room service had been performed. I called the front desk and they brought up towels, coffee, etc. Later they called and said they would like to give me a 1,000 pt coupon for my inconvenience. I said thank you, I would pick it up at the front desk in the morning. When I stopped by the front desk in the morning, they looked in some type of log book for coupons and said I must have already picked up the coupon. I explained everything to the desk clerk, she checked with her supervisor and then reluctantly gave me a coupon after making me feel like I was cheating them out of another coupon. Some procedure needs to be in place to avoid that situation. I was the one who did not receive any room service and then I was the one who was "questioned" about already receiving the coupon.
November 7, 2012
Rated 5.0 out of 5.0 by Goofyguy Great service
All the staff was friendly and busy. Michelle was exceptionally helpful, pleasant, andnbusy.
October 23, 2012
Rated 5.0 out of 5.0 by HorseShowJunkie Hospitality at its best.
Great service. Peace and quiet. Clean room. Good breakfast. Great value for the money. Will come again.
October 14, 2012