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Rated 4.5 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by great bed This bed was so comfortable that as soon as we got back home we went to the store and purchased a king size bed.My husband has health issues and was not able to sleep much,once there in our room he slept like a baby. July 18, 2014
Rated 5.0 out of 5.0 by Housekeeping is Amazing! Every time I stay, the room sparkles! Always clean! July 15, 2014
Rated 5.0 out of 5.0 by Nice place we have stayed here a few times over the years. Always a good hotel, well run, friendly and quiet. July 14, 2014
Rated 4.0 out of 5.0 by Large room, comfortable bed The suite was a nice size and the bed was comfortable. Hotel is located in an easy off the highway location. Breakfast ended early for us, so we missed it and there is no elevator, so luggage has to be carried to the second floor. Shower is very small and feels cramped. July 14, 2014
Rated 5.0 out of 5.0 by Cleanliness Loved the rooms! Staff is always welcoming and kind. July 14, 2014
Rated 5.0 out of 5.0 by Overnight Stay Clean and comfortable room with excellent quality mattress and pillows. Breakfast was great and included a variety of hot and cold foods. Staff were friendly and helpful. July 14, 2014
Rated 2.0 out of 5.0 by excellent beds and usually excellent service My profile was not in the system... I need 1st floor due to fatigue and poor gait caused by my MS... I was also told there was only one queen suite on the first floor... sorta hard to believe. ..... and she did not appear to care.... my membership number was not in the system even though I used points recently in your Saginaw facility... I was also told that I would need to speak to the AM staff after 7am to get a late check out...... this person was at least polite....but in the past this was easily arranged at check in .... I have been using your location exclusively when in the Lansing area... most often when attending horse shows over at least the last 15 years, being pet friendly, and anytime I have had testing for my professional licenses... I chose the Lansing testing site even though Grand Rapids is closer because of your hotel and my sense of "home" when at your facility...unsure if this is true now.... July 12, 2014
Rated 5.0 out of 5.0 by Love the Staff! Great property, location, amenities and staff. Come in for business and I am always satisfied. July 11, 2014
Rated 5.0 out of 5.0 by Happy stay Thank you for making our stay clean, safe and secure. Very professional Staff-smiles,neat and clean. Rooms are comfortable and roomy. The breakfast has great variety with healthy choices and coffee 24/7 The little extras goes along way. July 5, 2014
Rated 5.0 out of 5.0 by always a pleasure This is where we stay each time we come to East Lansing or Okemos. It's close to MSU, all highways and shopping. It's always clean and the employees are friendly. Great stay! July 3, 2014
Rated 5.0 out of 5.0 by clean and quiet The hotel was clean the staff friendly over all a nice stay will go back on my next trip. June 29, 2014
Rated 5.0 out of 5.0 by Nice Surprise... I had never stayed in a Holiday Inn Express before and had always heard it was just the 'basics' for a good over night stay. After a full day of meetings and exhausted and wanting to relax, I was greeted by a friendly, courteous, and professional staff. They recommended the StillWater Grill (which I enjoyed the best Salmon that I have ever eaten) I was welcomed as an IHG member and was informed that my room had been upgraded to a suite given they had availability. (a very nice surprise!) The suite was clean, air conditioned and had a nice decor. I used the jacuzzi and enjoyed a great night's sleep. I arrived to breakfast at the tail end of serving time, but the food still tasted fresh. Staff checked with me to ensure I had everything I needed before they began clean up of the breakfast area, and the USA today was waiting for me at my door when I returned to the room. I finished my stay relaxing at the bar counter in my room, drinking my coffee, and reading the paper. The entire stay exceeded my expectations and will definitely return to this hotel! June 28, 2014
Rated 5.0 out of 5.0 by awsome place I had such a great time . Friendly staff. clean place and breakfast was great, I go for a tennis tournament and will use the Hotel again and again. Love it June 25, 2014
Rated 5.0 out of 5.0 by I want that Mattress A great night's sleep. A great price and a great stay. Cheer's to the wonderful staff manning the desk on the morning of June 20, 2014. Very friendly and accomodating, I tried to call a cab in the morning, but they were booked until 9:30am, then my angel found wings and arranged a shuttle ride to work!! Made a great kick-off to the weekend, special, June 23, 2014
Rated 5.0 out of 5.0 by Attentive staff For 2 of our 3 days stay here the hotel was very crowded but the breakfast staff did a very good job of keeping all the food stocked. June 23, 2014
Rated 5.0 out of 5.0 by Clean and quieet Front desk staff member was knowledgable and friendly. Room was clean and quiet and appropriately dark for sleeping. June 19, 2014
Rated 5.0 out of 5.0 by Comfortable Room and Reliable Wireless Connection The room was very quiet though the hotel is close to the highway. There are several decent restaurants within easy walking distance. June 17, 2014
Rated 4.0 out of 5.0 by Good except for the beds Overall, my experience was good. I was especially impressed by the selection of options that were available for breakfast. The parts that I wasn't impressed with were the beds and the climate control for the room. The beds weren't very comfortable and neither were the sheets. Both beds in my room had a waterproof mattress protector on them which made sleeping in the bed a very noisy affair. The air conditioning itself worked fine, but the problem was that the room was continually cold and damp feeling. June 16, 2014
Rated 5.0 out of 5.0 by Great Hotel Stay My husband and I stayed here one night. We were very impressed with how clean and modern the facilities were. The pool area was very clean also but we wished there would have been a hot tub. Our beds were comfortable. I would stay there again when visiting our daughter at MSU. June 16, 2014
Rated 3.0 out of 5.0 by There are better Holiday Inns out there... Wifi was down, Lady at service counter seemed sarcastic. Agreement was made. Best breakfast bar around! Hotel could use some freshening up, but still clean. Shower was too SMALL. Overall staff was friendly June 16, 2014
Rated 5.0 out of 5.0 by Great place Clean, helpful staff, good experience! I would stay here anytime and will stay again next time I'm in Lansing. Frequent business traveler. June 16, 2014
Rated 5.0 out of 5.0 by grate stay Every thing was clean and well kept. Staff was friendly, helpful. I would highly recommend the property. June 15, 2014
Rated 5.0 out of 5.0 by Good Stay Everything was as expected. I liked the hotel. Comfortable. June 14, 2014
Rated 5.0 out of 5.0 by Great room Room was spacious and staff was very helpful. Breakfast had a lot of choices. June 11, 2014
Rated 4.0 out of 5.0 by First Impressions are Key I stayed at the Holiday Inn Express and the greeting at the front desk upon my arrival was a miserable experience. I traveled at night for over four hours and was quite tired from my trip. I arrived just after 1 AM in the morning and just wanted to check in and get some sleep. My conference was held at the hotel the next morning and wanted to get adequate amount of sleep. Once I arrived, the lady at the front desk informed me I needed to provide a photo ID and payment in advance! So before I could even get into my room, I had to prepay. After I paid for the room, she was not very helpful and walked into the backroom without saying "enjoy your stay" or even "have a good night". The room was clean and the rest of the staff were responsive to my needs and concerns. Other than the dismal check in experience, the stay was great. June 5, 2014
Rated 5.0 out of 5.0 by Quiet! It was so quiet at night I had no trouble sleeping in a strange bed. The room fan was even just white noise. It didn't keep going on and off. Thanks! June 4, 2014
Rated 4.0 out of 5.0 by Friendly staff, but small shower Every contact we had with the staff was warm and friendly. Very nice people! My only concern was the size of the shower. I'm a pretty thin person, but the shower felt very small. And even though the shower had a basket that hung from the shower nozzle to hold soap and shampoo those items kept falling to the floor when bumped. May 30, 2014
Rated 5.0 out of 5.0 by Great experience The Holiday Inn Express - Lansing-Okemos has very friendly staff and treats its IHG members with class May 30, 2014
Rated 5.0 out of 5.0 by Clean Room and Great Service The room was perfect! The staff was very nice and breakfast was really good. I would stay here again. May 22, 2014
Rated 4.0 out of 5.0 by Great location and beds were clean and comfy. Overall experience was very good. We stayed for 5 nights for MSU graduation. Located close to MSU, restaurants and shopping. Breakfast is good - eggs perfect (not over done) - but same menu everyday. The only issue we had was with our card keys - apparently the are disabled after a couple of days. We had to have them re-issued twice over our 5-day stay - a problem when you get back late at night in 40 degree weather and can't get in the hotel from the back entrance - had to walk around the whole building to get in from the front of the hotel. Ran across another couple who experienced the same problem. May 8, 2014
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