Rated 3.9 out of 5 by 82
Rated 5.0 out of 5.0 by Pammmm Front Desk Representative was courteous, helpful and working hard!
Pool is small and no hot tub which was disappointing to my teenagers. Room was nice however I did find hairs from previous guest in many locations in our bathroom. Beds were comfortable and room was spacious. The front desk person was working all alone and hustling to get everyone taken care of and happy. He deserves a raise!
April 12, 2013
Rated 3.0 out of 5.0 by dnewoman Staycation
We booked this room for our Spring Break staycation for one night with our niece and my son who is home on leave from the military. We specifically were interested in the pool. We tried to check in at 3:15 pm (when check-in was at 3 pm) and had to wait for our room to be ready until 4 pm. That was 1 hour of pool time for the kids that was lost. When we got to our room, there were only 3 towels for the 4 of us (even though I had specified 4 people when I made the reservation AND at check-in). We called down and the towels arrived a short time later. That night, after dinner and more pool time, we pulled out the couch for the niece to sleep on and there was no bedding on the couch or in the closet. When we called down to have it brought up, we were told that she was alone and couldn't bring it up to us. We were all in our pj's and someone had to get dressed to go downstairs to retrieve the bedding. The next morning, we called down to see if we could use the pool earlier than the opening time (10 am) and were told that it had been open since 8 am (???). The pool water was cold and so was the pool room. Pretty disappointed in our stay.
April 11, 2013
Rated 5.0 out of 5.0 by TeamMom Outstanding staff and team accommodating
This location was very accommodating for our team. Barry and Aaron went above and beyond to help us with everything we needed. Breakfast was great and very nice rooms. Team loved the pool!
April 4, 2013
Rated 4.0 out of 5.0 by tlrork Comfortable
This location was comfortable and accommodating. There had been some issues with our company's multiple reservations and they were taken care of by friendly staff. The rooms are spacious and comfortable. The fitness center is a little lacking and the carpets in the halls could use some attention.
March 4, 2013
Rated 5.0 out of 5.0 by Ready Wonderful staff
I have stayed at the Holiday Inn Express on West Road several times this past year. The staff is wonderful, and very helpful. They will help with directions, and follow up on the comfort of their clients.
March 1, 2013
Rated 2.0 out of 5.0 by indysam Poor service
When I checked in the guy at the front desk was more interested in watching sports center instead of taking care of me. Breakfast choices were poor and there we no refrigerators or micro waves in the room.
I will not return.
February 27, 2013
Rated 5.0 out of 5.0 by Jride06 Comfortable bed, relaxing, great customer service
I would recommend this hotel to anyone. This is our second time staying here and we will be back. Very quiet, and relaxing. The beds are VERY comfortable. Very clean and a nice atmosphere when you enter the lobby. The breakfast was very appealing, and the children loved the pool. Lots of restaurants and shopping in the area. Highly recommended!
February 19, 2013
Rated 4.0 out of 5.0 by meemsy A little hard to find, but worth the effort
This property is off the beaten path a bit - and the directions aren't very well marked, but after finally finding it, I decided that if my son ends up at MSU - this is where we will stay every time. Just a few minutes from campus and great shopping and restaurants, but out of the way enough to be quiet. Very clean with friendly, helpful staff and a large breakfast area. We were really pleased. I would just recommend that they mark the directions from the freeway more clearly and light up the drive - it was very easy to miss on a snowy Michigan night.
February 7, 2013
Rated 4.0 out of 5.0 by Mikeis1 ho hum food
Breakfast food at the expresses is getting in need of a facelift. While I appreciate the fact it is "Free" I am finding my self driving to a local breakfast joints.
February 5, 2013
Rated 5.0 out of 5.0 by roadman good location,resturants close by
motel is in an area thats not noisey and not traffic ridden.I stayed there for a while and would recommend it!
January 29, 2013
Rated 5.0 out of 5.0 by LivingUpNorth Awesome bed and pillows!
The bed was so comfortable and the pillows ROCK! We had an issue with our coffee pot and I went to the front desk and before I could get back to my room it was handled. WOW!!!
January 23, 2013
Rated 2.0 out of 5.0 by moburg55 Old and wore out
No fridge or micro wave in room. Every day had to get new keys made. No equipment in exercise room and pool cool. Staff not very freindly and couldn't due anything but a[poligize. I would not stay there again or recomend it to a freind.
January 16, 2013
Rated 5.0 out of 5.0 by Chuck29 Nice place to stay
I will be the first to admit that I am not usually impressed with hotels. Our experience/stay here however, was almost perfect. The only draw back was being next to the "water" room and listening to the hum on the other side of the wall for 3 days. The breakfast room attendant did an outstanding job and Anthony at the front desk went above and beyond for us. Housekeeping did a great job and were friendly. Can't say enough positive things about this hotel.
January 10, 2013
Rated 4.0 out of 5.0 by Gam41 Quiet and relaxing.
We stayed here on a football weekend and expected it to be noisy but it was very quiet. The room was larger than we expected and the bed was very comfortable. All together, a very relaxing stay!
October 20, 2012