Rated 4.1 out of 5 by 113
Rated 5.0 out of 5.0 by yendor Exceptional service under the conditions
We stayed the Saturday night after the tornado hit the area. It was a little chaotic to say the least. I cannot say enough about the staff and the service at this establishment. The only reason I rated room and comfort good instead of excellent is because I am a tall person and my feet always hang off the bed. But that happens anywhere I go. As far as good on value, well, I always think I should get a better price! Again, the folks at this place did a super job during an extremely difficuly period. Thanks!
June 7, 2013
Rated 5.0 out of 5.0 by Fastmover34 Great Stay
Thank you for an outstanding stay.....incredibly friendly and helpful staff. Felt very welcome at check-in.....
April 20, 2013
Rated 4.0 out of 5.0 by ColimaGringo Good and Dependable
Classic HI Express. Clean, comfortable and friendly.
We had a fun stay with no problems. Breakfast even had omelets some mornings. Convenient location.
April 14, 2013
Rated 5.0 out of 5.0 by Tuco250 Great Service
Breakfast service from Antoinette was great and she was very friendly as was the Desk Staff
April 5, 2013
Rated 2.0 out of 5.0 by Business1234 Poor Room
I am a Platinum Elite member on a business trip. This hotel seems to have gone downhill the last couple of times I stayed here. I was given a room with no upgrade and the air conditioning and heating system is not working and the dial is all messed up. I believe it is room 315. There is also no acknowledgement of my priority club status and not even a nice gesture of a bottle of water that I typically received in other holiday inn express hotels. What a shame.
March 19, 2013
Rated 5.0 out of 5.0 by greathotel Great
Quiet, Clean, Fast Check-in, Perfect. Would recommend this Hotel to others.
March 13, 2013
Rated 4.0 out of 5.0 by Rxman67 Nice room good service
Arrived after 9PM but everything was as expected. Staff was friendly and very helpful. Rooms were typical HIE in size and VERY clean. Location is good and makes it easy to get to the airport.
February 19, 2013
Rated 4.0 out of 5.0 by Bob36 Front Desk Staff
Erin who works every Tuesday night when I arrive for the week always goes out of her way to make me feel welcome. Her bright and cheerful dispostion makes my long work hours a bit more bearable. I choose to stay here over the multiple other options mostly because of the warm reception I receive.
January 30, 2013
Rated 5.0 out of 5.0 by NavyWife Always a nice stay
I stay here every year as I vend at an annual trade show and it is always a pleasant stay. The staff are kind and the room is clean and comfortable. One negative was the vending machine. I was wanting a snack late at night and the vending machine was nearly sold out, food and soda. It must have known I didn't NEED a late night snack. I will be staying here again for sure.
January 17, 2013
Rated 5.0 out of 5.0 by ladyrecycler Worthwhile Stay
Staff was polite, friendly, and very helpful. We needed to know places to eat and she recommended places near.
Breakfast was good and staff were helpful as well in keeping food and beverage fresh and available.
December 14, 2012
Rated 5.0 out of 5.0 by justhorsen51 Futurity stay in OKC
We enjoyed our stay at this hotel in OKC. It is very conveniently located to alot of nice restaurants and the OKC fairgrounds as well as the airport.
December 7, 2012
Rated 3.0 out of 5.0 by hollie It was alright, not the nicest Holiday Inn we have stay at.
The bath rooms were a little dirty on the floor. But the rest was nice.
November 17, 2012
Rated 3.0 out of 5.0 by diddy768 Lack of communication among staff
Our experience with the staff here was not satisfactory. We unfortuneately left a plug to my traveling partner that belonged to her artificial leg. We contact the hotel the very next afternoon after we discovered it.. They could not go into the room because someone was staying there, which I can understand, but assured me it would be checked as soon as the room was vacant. That did not happen so I called again on Monday to see if they had checked. They went and checked and found it and said they would mail it, then I was told it had not been mailed that we were suppose to be coming back to get it. I contacted customer service and was greeted very rudely by a male voice that did inform me that they didnt have to send it if they chose not too as if you leave property behind they can just dispose of it. When I called the hotel, each time I exxplained that this was a charging dock for an artifical leg and very important that we get this as soon as possible. I heard from the hotel today that they were putting it in the mail this morning, although to our surprise it was deliverd postage due today by the post office Not sure how they did that, would not stay at this hotel again. Very poor service. Also I think priority customer service needs training in how to treat an upset customer,
November 2, 2012
Rated 2.0 out of 5.0 by MTRREF Uncoordinated service
Check in process was normal and pleasant. I was riding a motorcycle and the desk clerk (Erin I believe) offered that I could leave my motorcycle parked in front of the property as long as it was close to the outside curb.
After storing my gear in the room, I as for dinner recommendations and I was told that there was a list in my room. When I asked for a recommendation, I was told that there were lots of good local places -- not helpful.
Then at 10:30, when I was sound asleep, I was called by a male person claiming to be the desk clerk. This person informed me that the hotel policy was that no vehicles could be parked in front of the hotel. I asked why the policy changed between 6:00 PM when Erin told me that I could park there and 10:30. I did not move the motorcycle! If I had been told about the policy at checkin, I would have avoided any issue and gotten a good night sleep.
I'd suggest some customer service and policy training.
October 22, 2012
Rated 3.0 out of 5.0 by aclasuen7 Got stuck in OKC
Due to a series of airline issues I ended up spending the night in OKC.
I choose this hotel for my layover as I know and trust Holiday Inn.
This was a OK hotel, older, redone and ok but wasn't the nicest Holiday Inn I have stayed at.
Coffee maker, microwave, fridge all just kinda stacked on top of each other, not a lot of outlets for electronic devices, again signs of a older hotel that has been redone.
October 19, 2012