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Rated 3.6 out of 5 by 51 reviewers.
Rated 4.0 out of 5.0 by A decent night in Penn Square Nice hotel, good location, will definitely stay at this property again. November 1, 2013
Rated 5.0 out of 5.0 by great service Great service as always. My only request is to have a hot tub. Also Justin is a great manager October 30, 2013
Rated 1.0 out of 5.0 by Billing Issue My wife and I stayed at the Holiday Inn on Northwest Expressway in OKC on 10-11-13. I put the room on our debit card at check-in but told the clerk that I would be paying cash at checkout. I paid cash for the room but our bank account was charged also. We have tried numerous times to have this issue resolved only to given the run-around. The money is not the issue, but the principal of it is the issue. The room was not worth twice the amount! We contacted the guest relations dept' only to be told WE would have to take care of it. They contacted the manager and he told them our credit card was not charged.....which is true, but our debit card was charged. We cannot understand how or why WE have to take care of it. October 30, 2013
Rated 5.0 out of 5.0 by Great room and staff! We enjoyed our stay. Very nice lobby, room was clean and very comfortable! October 19, 2013
Rated 5.0 out of 5.0 by Great room, excellent service My family of four thoroughly enjoyed our stay. Very helpful staff. Excellent facilities. Highly recommended. Would definately stay there again. October 14, 2013
Rated 5.0 out of 5.0 by Great Service and accommodations Staff was great! I stayed two nights and all associates I encountered were friendly, greeted me and never once given a cold stare I so often receive from other places. The general mgr was also very accommodating as I had spoken to him (Justin) before even coming since I needed to use the conference room. He was extremely helpful as he even told I could use the flat screen and did not need to bring my projector for laptop. Everything worked out and I will certainly recommend to others and I will use this facility again if I am in this area again.! September 22, 2013
Rated 5.0 out of 5.0 by enjoyable stay i have stayed at this property before. the staff is generally very professional and helpfull. we use this property as a weekend getaway from the stresses of life and have allways thoroughly enjoyed the property. September 4, 2013
Rated 5.0 out of 5.0 by Fresh look I stay at HIE properties almost every week. This property's layout, interior decoration, and room amenities made me feel very much at home. September 4, 2013
Rated 5.0 out of 5.0 by Thanks for The Hospitality I was staying at this Holiday Inn Express per having eye surgery in OKC. Each of you assisted, helped, and encouraged me greatly. The facility is nice, clean, and friendly. September 1, 2013
Rated 2.0 out of 5.0 by Dirty Linens We were overall disappointed with the size of the room and the hotel. The breakfast area and the room were small. Most disturbing was the bedding for the pull out sofa. When I opened the sofa, the bed was not made, so I found a bag in the closet with the bedding, started to make the bed and the linens were dirty. Obviously used before - noticeably dirty with what were hopefully food stains. The management eventually brought us new bedding, but I was a little leary after that. How do I know if the bedding really was changed before our stay? That particular set was not. Also, we could never get the lights to come on in the pool area. The breakfast area was extremely crowded and noisy. The next day, after we had checked out, I called the hotel because I thought I left an item behind. The desk clerk that answered was very abrupt and I'm sure did not even turn around or make an effort to look for my item at all. I was dismissed with a very short "nope, don't have it." That was it. This stay was not what we have come to expect from HI August 20, 2013
Rated 3.0 out of 5.0 by Bathroom From the first day upon entry into the restroom, there was two cricketts in the restroom, one dead the other still alive. I had to kill and remove. The next morning there was another crickett in the tub. Again had to remove in order to take a shower. The third day did it for me, as I'm standing in the restroom getting ready for work, a bug (beatle) fell on my shoulder. I nearly went crazy. That's when I noticed that the vent in the ceiling was hanging open. I immediately went to the front desk to complain. Upon my return that evening, the vent was fixed. I hated going into the restroom doing my stay. My entire week, I was unable to sleep. I must say, by Friday I was ready to check out. I usually enjoy my stay. August 20, 2013
Rated 4.0 out of 5.0 by Pretty Nice Hotel Close to Shopping and Restaurants I have stayed at this Holiday Inn Express three times and will probably return next time I am in Oklahoma City. It seems a bit older and not quite as nice as some of the newer HIE locations, but it is clean and the staff is friendly. I am always greeted as a Rewards Club member, something that other HIE locations don't always do. I was given a late checkout time of 1pm with no problem or extra cost. I also feel like my car is safe in this parking lot, something I can't say for all areas of Oklahoma City. There is a lot of shopping and places to eat right near the hotel. The rooms I have stayed in (the same room this visit and my previous visit) are on the small side, but not too bad. There is a VERY large mirror on one of the walls next to the beds that is a little weird. In fact, there are a lot of mirrors in this hotel. The AC and wifi both worked well. The pancake machine was broken on this stay but other than that, the breakfast buffet is always great and there was still a good variety of choices. August 17, 2013
Rated 5.0 out of 5.0 by Great Place to Stay We arrived late. Our room was ready and the front desk had a welcoming smile and we felt right at home. This is a great place to stay. The WiFi works great, the beds are wonderful and the bathroom has all the necessities. August 16, 2013
Rated 4.0 out of 5.0 by Was good Was good. Elevator is v e r y s l o w ................. July 25, 2013
Rated 1.0 out of 5.0 by Musty smelling bathroom and distracted front desk workers. Felt like I was a bother on checking in and the bathroom had a terrible odor. July 22, 2013
Rated 4.0 out of 5.0 by Great customer service! House keeping was great, room was big enough but fridge/microwave area was in odd place and difficult to use. Location was wonderful and easy to get too, but due to one-way traffic, difficult to get back to NW Expressway. Clerks at front desk were amazing! I left without getting a copy of my receipt and when I called them to get one, they emailed one to me while I was on the phone with them. Internet access was available but super slow. Not much of a pool area, but that is okay with me. Will definitely stay there again. July 18, 2013
Rated 5.0 out of 5.0 by Last Minute trip I needed to go to OKC to see customers and this was the only property I could find that had rooms available. When I got there they upgraded me to a whirlpool suite. It was over 100 degrees in OKC and this room was nice and cool. There was good internet speed a nice big desk to work at and a fridge to keep the beers cold. Only drawback is you have to drive to go to dinner. The only place within walking distence was a so called sports bar that was pretty bad. July 11, 2013
Rated 5.0 out of 5.0 by Great Little Motel We stay at this particular motel almost every time we are in Oklahoma City and are going to spend the night. The only time we haven't is when we have waited to late to get a reservation. Our fault, not the motels. The staff is the best. They bend over backwards to make you welcome and comfortable. When we need something they do all they can to honor our request. The location is so very central to everything we need or want to do. The rooms are always clean and well furnished. The breakfast is great. There is always more than enough food, it is presented well and restocked promptly. We just can't see any reason to stay anywhere else. July 11, 2013
Rated 5.0 out of 5.0 by breakfast the only problem we encountered was that the pancake machine was out of order..... :( July 9, 2013
Rated 2.0 out of 5.0 by Stinky Room & Wet Carpet Stayed for 6 days in early June for the College World Series Tournament, carpets were wet and the room smelled accordingly when we arrived but the front desk assured us they would tend to it. The windows leaked buckets of water every time it rained during our stay. All we were offered was towels at the front desk, they wouldn't even come down and look at it for themselves. Every time we came back to the room at the end of the day we had to ask for air freshener that we would spray into the AC blower to try and cut the funk. For 6 frigg'n days if we walked on 1/3rd of our room without shoes on our socks got soaked, always a promise to take care of it when we left in the mornings, only to find it the same way when we returned each night. Different staff of course from mornings to night, always a promise to look into it, but same exact response all week. We found the people next door their windows leaked too. So I'm guessing every ground floor room on the south side of the motel has leaky windows when it rains, drips down from top to the window sill and AC, then splashes out several feet into the room, and from the smell it has been doing it for a long time. By late week I even conveyed our concerns over potential serious mold issues, again promises to address, not a single thing was done except hand us towels and air freshener spray. Also asked for a fridge weeks earlier when reserving, fridge did not work and would not provide a working fridge. If we wouldn't have been stuck during a busy week with all motels booked, I would have just changed motels. Always had great experience with Holiday Inn Express, but this wound up being a nightmare. Won't stay there again, and if you are, avoid the ground floor rooms on the south side of the facility. To be fair, other than those aggravations , the breakfasts were nice, the pool was great for the kids, and the lobby seemed to be nice and clean, and the breakfast and cleaning staff were friendly. June 10, 2013
Rated 4.0 out of 5.0 by JimV When making my reservations for 2 nights only 1 night was avaliable, booked the one night and would stay at some other hotel on my way up from Dallas. During the week I received a phone call from the hotel saying they had a room for my other night needed (GREAT STAFF) stay at this hotel when ever in OKC I travel weekly and this made my week complete. Thank You. June 5, 2013
Rated 4.0 out of 5.0 by Nice hotel Comfortable and quiet. Nice location. The only thing I wish most HI Express locations would offer is more fruits at the breakfast bar. I used the conference room for some interviewing at this location as well on a previous visit. I am a platinum member and stay at many locations...this one is a keeper when I go to OKC June 4, 2013
Rated 4.0 out of 5.0 by Customer Service/Maintenace The lack of maintenance on the drain in the tub caused water to come up above ones ankles during a shower. The only comment I got from front desk was they will have it checked. Being there one night I never knew that it was taken care of Being a Priority member upon check in they furnished me with one bottle of water and my wife and I were both there. They did give me a second bottle, but they sure didn't want to. Customer service was sure lacking in that respect The tile in the bathroom had water stains. We have enjoyed staying at that facility, but with a other motels in the area it sure makes on think twice the next time I'm in Oklahoma City. What ever you are able to do to make any future stays more enjpyable will be appreciated. June 4, 2013
Rated 5.0 out of 5.0 by Great experience I've stayed at this location many times over the last 6 months for business. The staff is always friendly and very willing to help. This particular stay my room was upgraded at no charge. Just another way this location makes me feel very welcome. May 31, 2013
Rated 4.0 out of 5.0 by Standard Comfortable stay. This hotel was pretty standard to what ive been seeing lately. Clean room, friendly staff, standard hot breakfast. Nothing negative, nothing above and beyond. The location in whitch it is situated does not make it easy to get in and out. Dont stay out to late or you may find your self with nowhere to park in your return. Very small parking lot. May 27, 2013
Rated 5.0 out of 5.0 by Bathroom Bathroom needs som corrective action, tile grout is coming loose and is missing in some spots, toilet is to low for seniors and is not located correctly, seat was also loose. Toilet needs to be a highboy model. Overall the room was comfortable and the ac was operating well, bed was comfortable bedding and towels were clean but towels very stiff. Will stay here again when opportunity presents itself. May 25, 2013
Rated 3.0 out of 5.0 by Not as good as usual for a repeat customer Upon check in, when noting that I had requested late checkout, was informed that it was $50 per room. This was a problem because: I am a priority club member and late checkout is a part of that benefit.. even after clarifying that, we were still locked out of our rooms on checkout day at regular checkout time and were told that the desk had no control over the automatic resetting of locks at noon regular check out time. AND, most of the hotels in Oklahoma City were offering special rates and late checkout for all who were participating in the Oklahoma City Memorial Marathon. I was disappointed that this location chose not to participate in supporting the marathon which is a major civic event in the town. There are some signs that this location is cutting corners such as reducing the number of pillows, etc. Still a good hotel, but has done better in the past. May 3, 2013
Rated 4.0 out of 5.0 by Nice hotel with central location Good room Nice staff Great location in center of city. Very clean with an excellent shower April 13, 2013
Rated 2.0 out of 5.0 by Room and experience We were not recognized as priority club members and were not thanked for choosing that location. The carpet was outdated and needed replaced in the room, the tiles in the bathroom were cracked and very old. The location was easily accessible and a good stop for in and out. However we were there on spring break and not a relaxing, hang out feel. There was no hot tub in the pool area and we always had to request towels for the pool. For breakfast the fridge was always low on milk and yogurt and the hot breakfast was nearly always empty. March 26, 2013
Rated 2.0 out of 5.0 by no thanks for the upgrade while I was given an upgrade (Thank You) the upgrade was to a room right next to the front desk...loud is an understatement. there was a sock from a previous guest in the bed....hmmm there was not priority club recognition stayed two nights - should have asked to be moved the second night louder than the first with some sort of water or pump or something that I thought was in my room needless to stay I will go back to staying next door March 20, 2013
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