Rated 4.3 out of 5 by 104
Rated 4.0 out of 5.0 by Ted513 Great Service
We had to find a room in the Kansas City area after our daughter had surgery but the Royals were on their way to the world series playoffs so rooms were few and far between. I wish I would have gotten the ladies name that answered the phone, she was a life saver. I told her our situation and luckily we were able to get a room. It was a very nice room, clean and a large bathroom. Would stay at this location again.
October 19, 2014
Rated 5.0 out of 5.0 by BCox Late Arrival but treated great
I arrived after midnight but the staff was willing to work with me fast so I could get to bed.
I enjoy Holiday Inn Express as you get the most bang for you buck but larger cities the price tends to sneak up.
October 17, 2014
Rated 5.0 out of 5.0 by chell0613 Clean and a nice get away
The hotel was very clean and the front staff was very nice. There was some mirrors not hanging up in the lobby and I'm not sure why but it was very spacious and clean. The pool was very nice and was well kept. It was salt water instead of chlorine which I found very nice! The breakfast was VERY good and more than what I thought that they would have. My kids wanted pancakes but the pancake machine was not working right and was never fixed during our breakfast time. I had biscuits and gravy, bacon, and sausage. I was very impressed with everything they had. We had a room that overlooked the pool and it was fairly noisy when we went to go to sleep but we were all so tired from the day that we fell asleep through it anyways.
October 16, 2014
Rated 5.0 out of 5.0 by TK39 Whirlpool Suite
We stayed in the whirlpool suite and it was very nice, unfortunately our stay was cut short as my wife went into active labor at 3:10 am. A few hours later we welcomed our baby girl into this world. This room was very nice and we thank the staff for making our stay, even though short, very nice for us. Thanks again, T & K.
October 13, 2014
Rated 3.0 out of 5.0 by NateC25 Would have been 5 Stars
I am an IHG Platinum member and have stayed in a lot of different Holiday Inn Express and other IHG hotels. I've stayed at Olathe North Holiday Inn Express before and have loved it. The indoor salt water pool and hot tub is a great feature. For that alone I would stay again. However, this particular visit brought out some very rude and discourteous behavior in the staff. To be perfectly honest, it nearly ruined my stay, but it was on the last day. The breakfast runs through 10 am, I know this. Like I said, I've stayed many times before at Express throughout KC and the country. We were running behind and we started grabbing breakfast around 0930. We were celebrating my father's birthday and we were talking and laughing and I'm sure weren't paying very much attention to breakfast. At 0955, the staff came out and put all the breakfast away. It was gone or locked up by 1000. They didn't say anything. They saw us all sitting there eating. One of the ladies even came over and took the salt off the table...while I was still using it. She didn't even ask. She just came and took it. I was in shock. And then they shut off the TV. I was flabbergasted. The staff is usually very accommodating and is usually very courteous. This time, they were rude. We were all pretty upset. My history visiting this particular hotel is my only reason behind 3 stars vice 1 star or none.
October 13, 2014
Rated 5.0 out of 5.0 by Gunsmoke1 Reservation
Cynthia took my reservation. She was excellent with customer service, very friendly, quick and humorous.
October 7, 2014
Rated 5.0 out of 5.0 by mom71 Clean rooms, friendly staff
Excellent staff to help out. Food was good and room was clean.
October 1, 2014
Rated 4.0 out of 5.0 by rodgerr easy stay
hot tub and pool may be overrun by kids right until closing. Comfy beds and pillows. Usual internet hotel access
September 25, 2014