Rated 4.3 out of 5 by 67
Rated 2.0 out of 5.0 by Mitzi1 Lovely hotel, but disappointing experience
On a recent stay, one room we reserved was a "King Mobility Accessible Tub" room that was advertised as handicapped accessible, however, there was a regular tub with only an extra grab bar. When I went back to the check in desk and explained this room would not work for my father who is handicapped, I was told the only “walk in shower” room was already taken, and I should have called the hotel directly to make reservations and not depended on the Holiday Inn online reservation. (The online description also said the room included a sofa, but there was only one chair…a minor problem, but still a disappointment). Because it was 4:00 on a Friday, we stayed and managed as best we could. While the regular room was very nice, for individuals who are elderly and handicapped, this was a disappointing experience.
July 23, 2014
Rated 5.0 out of 5.0 by Indy123456 Excellent comfort and service.
Cynthia at the front desk was patient and kind. She is exceptional.
July 23, 2014
Rated 5.0 out of 5.0 by FNU NMI LNU Olatha, Kansas
Our overall experience at the Holiday Inn Express at Olathe North was outstanding. The minor problem we encountered was taken care of immediately in a very professional, but friendly, mannor. The entire staff we encountered were professional and friendly.
July 22, 2014