Rated 4.3 out of 5 by 101
Rated 5.0 out of 5.0 by TK39 Whirlpool Suite
We stayed in the whirlpool suite and it was very nice, unfortunately our stay was cut short as my wife went into active labor at 3:10 am. A few hours later we welcomed our baby girl into this world. This room was very nice and we thank the staff for making our stay, even though short, very nice for us. Thanks again, T & K.
October 13, 2014
Rated 3.0 out of 5.0 by NateC25 Would have been 5 Stars
I am an IHG Platinum member and have stayed in a lot of different Holiday Inn Express and other IHG hotels. I've stayed at Olathe North Holiday Inn Express before and have loved it. The indoor salt water pool and hot tub is a great feature. For that alone I would stay again. However, this particular visit brought out some very rude and discourteous behavior in the staff. To be perfectly honest, it nearly ruined my stay, but it was on the last day. The breakfast runs through 10 am, I know this. Like I said, I've stayed many times before at Express throughout KC and the country. We were running behind and we started grabbing breakfast around 0930. We were celebrating my father's birthday and we were talking and laughing and I'm sure weren't paying very much attention to breakfast. At 0955, the staff came out and put all the breakfast away. It was gone or locked up by 1000. They didn't say anything. They saw us all sitting there eating. One of the ladies even came over and took the salt off the table...while I was still using it. She didn't even ask. She just came and took it. I was in shock. And then they shut off the TV. I was flabbergasted. The staff is usually very accommodating and is usually very courteous. This time, they were rude. We were all pretty upset. My history visiting this particular hotel is my only reason behind 3 stars vice 1 star or none.
October 13, 2014
Rated 5.0 out of 5.0 by Gunsmoke1 Reservation
Cynthia took my reservation. She was excellent with customer service, very friendly, quick and humorous.
October 7, 2014