Rated 4.6 out of 5 by 160
Rated 5.0 out of 5.0 by Ongsabs Nice and convenient
It was right next to an Applebee's in case you're arriving the hotel late you can drop your bags and walk next door for dinner.
December 17, 2014
Rated 5.0 out of 5.0 by Barb123-1 Monique
I stayed in the month of October, but I am writing regarding a different situation. (My stay as noted by my rating was wonderful.)
I was desperate as I came in tonight (Dec. 16th, 2014). I did not have my cell phone with me. ( I did not need a room tonight.) When I got home, I found that my power was out. I can only tell you that it was an inspiration and intuition to come to the Holiday Inn front desk. There I met Monique - I remember her from before, and she is very professional and very kind. She allowed me to use a cell phone so that I could call Duke Energy. Although I was personally relieved to find that my power outage was not due to lack of payment, but that the power could not be turned on until tomorrow. After I finished the call, Monique urged me to call again and talk with another Duke Energy representative. She even placed the call for me. She stated that in her position, a guest who has an issue needs to have their issue resolved completely and politely. The next Duke customer service representative was much better to me than the previous one, and I am so thankful to Monique for her persistency to have me talk to another customer representative. I was especially grateful to Monique because I was very embarrassed by my situation. I told her that I was so grateful that she would let me use a phone. I was overwhelmed and grateful to be treated with so much kindness and respect. I hope that great things will come Monique's way. I was so humiliated by my situation, and Monique showed me compassion and respect.
December 16, 2014
Rated 5.0 out of 5.0 by NC Bound Great Stay!
The staff was excellent! The room was clean and mostly comfortable. I just wish they would offer feather pillows! Breakfast is fine.
December 15, 2014