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Rated 4.3 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by Great Location Easy to access and it is a wonderful place to stay when you have business to conduct in Memphis, TN August 31, 2014
Rated 5.0 out of 5.0 by Great Hotel The room felt comfortable and the breakfast was good enough for me to get my day started. It's great to have it just right off US-78 (Future I-22). Gas station and BBQ restaurant right next door, so you don't have to drive. August 25, 2014
Rated 1.0 out of 5.0 Way Too Noisy This hotel is one I will avoid in the future. Although the front desk staff was extremely nice, the hotel itself is a bad choice due to the Highway 78 road noise. There is also noise coming from the adjacent gas station. Guests on the 2nd floor were up all hours of the night going in and out of their rooms. Worst Holiday Inn Express stay I have ever had and I typically enjoy these hotels. August 24, 2014
Rated 5.0 out of 5.0 by Excellent hotel This hotel was priced right and was very comfortable. The entire room was extremely clean. Literally every employee was polite and treated us like paying customers. The breakfast area was clean and the breakfast employee was pleasant. We stay exclusively at Holiday Inn Express when we travel and this location is one of our top five for sure. Good place to stop with children. August 13, 2014
Rated 4.0 out of 5.0 by Average Holiday Inn Express Was overall pleased with our stay. Only issues were the thermostat in our room clicked all night. It made it very difficult to go to sleep, and it did not regulate the temperature of the room well. I was also disappointed to sign up as a rewards member, but receive none of the benefits of staying. August 9, 2014
Rated 4.0 out of 5.0 by The Boss1975 Loved staying here... everyone is so friendly and its so clean. August 7, 2014
Rated 5.0 out of 5.0 by Stay Enjoyed the stay here, one of the best Holiday Inns we have stayed at......very clean, bed comfy, all the eminites , great breakfast choices, love this place very much August 6, 2014
Rated 2.0 out of 5.0 by Poor recognition for members This is now the second HI property as a Holiday Inn Platinum member where my room had been pre-blocked on the first floor beside the lobby on the main corridor. You could hear every person get on and off the elevator or make their way down the corridor. The front desk was unwilling to accommodate requests to move to available rooms on other floors. I cancelled my second night and changed hotels. While I know that the youth baseball world series was in Southaven I had expected better as a premium member and frequent business traveler. August 1, 2014
Rated 5.0 out of 5.0 by Travel stop! After a long 10 hours on the road, it was so good to pull into the HIE at Olive Branch. We were impressed by the looks of the property and we were greeted with the usual HIE friendly July 30, 2014
Rated 5.0 out of 5.0 by Wonderful experience We stayed here on our trip to Graceland and the Memphis Zoo and it was great.. The room was clean, bed very comfy and the pillows were the bomb! The staff especially Denise was fantastic and very helpful!! We will stay here for every visit! July 23, 2014
Rated 2.0 out of 5.0 by Don't Leave Anything Behind! We stayed for one night because air conditioning was out. The people at front desk were nice but the my daughter left shoes in the room. I went back the same evening and they claim the shoes weren't there and their staff didn't have them. That would have been believable if it was the next day and other guest had stayed in the room. It isn't there fault my daughter left shoes but going back on the same day to get personal items that were left should not be an issue. July 23, 2014
Rated 3.0 out of 5.0 Elevator broken The elevator was broken and I was on 3rd floor. Remote control didn't work. Employees discussing poor wages out loud in breakfast area. July 20, 2014
Rated 5.0 out of 5.0 by clean, and comfortable Guest relations staff was wonderful...clean....breakfast was good and the lady who took care of the food was on the ball...always making sure everything was stocked for others...good job.... July 17, 2014
Rated 5.0 out of 5.0 by Remodeled with Comfy Pillows Would stay at this hotel again!!! We only stayed one night while traveling through on vacation. We enjoyed the pool and the treadmill/eliptical in the fitness room, slept well in the comfy beds with choices of pillow types, filled up on the free variety packed hot breakfast, and was treated well by the front desk during check in and check out. The lobby had a large variety of snacks and things we filled up on as we headed out for another full day of travel after checking out. Great hotel!!! July 17, 2014
Rated 5.0 out of 5.0 GREAT SERVICE & NICE PEOPLE WE WERE ON A 1800 MILES BIKE TRIP FROM MO. TO ORANGE BEACH ALA. AND BACK. WE STAYED A HOLIDAY INN EXPRESS 3 TIMES ON OUR TRIP. THE PEOPLE AT HOILDAY INN HAVE ALWAYS BEEN VERY ACCOMADATING TO BIKERS. THEY WENT ABOVE & BEYOND FOR US. THANK YOU FOR YOUR KINDNESS IN OUR TRAVEL... July 15, 2014
Rated 5.0 out of 5.0 by Great Hotel! Great staff and wonderful and clean rooms. Loved it! July 15, 2014
Rated 5.0 out of 5.0 by Fourth of July Got a room up grade which was nice and unexpected, so had more than enough space. The TV was much larger than usual (nice), but was difficult to get the channels I wanted to view. Don't know if it was the way the TV remote and TV worked or if it was techno-unsavey me. July 11, 2014
Rated 3.0 out of 5.0 by Elevator Out of Order The weekend I stayed, we were on the 3rd floor. The problem, the elevator was out of service during the entire duration of our stay. Also, disappointed that the treadmill was also not working. Staff was very friendly and helpful. July 3, 2014
Rated 5.0 out of 5.0 by Exceptional Experience What's not to love? Clean, comfortable, all spaces smell fresh, nice and cool (summer in Mississippi), kindness of staff and delicious breakfast all at a great price. We have enjoyed staying at HI Express locations all over the US and this property rates on top of the charts! July 1, 2014
Rated 5.0 out of 5.0 by Quality Stay My only tweak would be to offer a "grab and go" breakfast option on the weekend. For those of us leaving early, the 0700 breakfast isn't an option. Fruit and a muffin with coffee would fit the bill. June 26, 2014
Rated 5.0 out of 5.0 by Great Experiance I would definitely recommend this hotel to others. Our experience here was a good one and the hotel staff were very friendly and helpful. The room was great as well. June 24, 2014
Rated 1.0 out of 5.0 by Bad experience I would not recommend this facility to anyone. I have discouraged several people from staying at this facility and cautioned them about Holiday Inn Express June 23, 2014
Rated 2.0 out of 5.0 by Not a good alternative in Olive Branch I expected the room to be comfortable, especially considering the cost. This was not the case for the bed. It was at least a foot higher than a somewhat higher bed that seems to be fashionable these days. It was difficult to get into bed, and I don't have issues. The bed was up to my wife's waist almost. This one factor completely ruined our stay. I will look hard for an alternative hotel in the area on our next stay in the area. June 19, 2014
Rated 3.0 out of 5.0 by Nice hotel Loud music and people on floor after 1:30 a.m. The social hour with beer and snacks was nice. June 16, 2014
Rated 1.0 out of 5.0 by Poor People Interactions Trump Nice Facility Intrusive questions asked during check in and defensive responses by the front desk attendant and the Manager on Duty to several of my "push back" questions trumped a really nice facility and left a "bad taste" in my mouth. I must say that this is the only HI Express facility where I've experienced this type of interaction, so I'm planning to continue using this chain for my business and pleasure travel. June 13, 2014
Rated 4.0 out of 5.0 by Best IHG Choice in Memphis Area The accommodations in this hotel are by far superior to the other IHG properties in the area. The customer service is exceptional and the complimentary breakfast(s) are great. They also have a nightly guest reception that ranges from salads to hot dogs and cold drinks. Many corporate travelers stay at this location. For IHG Members - they do a good job at making sure you are comfortable. June 9, 2014
Rated 5.0 out of 5.0 by Great Service The staff and management are friendly, very knowledgeable of the area and providing helpful information. They go out of their way to be very accommodating. Have stayed here before and will do so again. Did not have a chance to use the swimming due to my busy schedule. The pool was open and being used. The area is quiet and peaceful. Easily accessible to the highway. May 31, 2014
Rated 4.0 out of 5.0 by Wonderful Experience and great service. We have stayed on this property 4 times and have always enjoyed our stay but this last time was a little different. We had to wait for room to be ready and room wasn't as clean as it usually is. When the situation was brought to their attention the front desk clerk Larry immediately addressed it. We also had trouble with the TV that he personally took the time to fix and show us how to work the remote. Larry was professional and displayed exceptional customer service skills. He made our stay very enjoyable. Love this hotel!!! May 27, 2014
Rated 5.0 out of 5.0 by great service I was very pleased with the patients with the front desk staff and his willingness to help me get my reward points. The hotel was very nicely decorated and very peaceful. The staff was accommodating. May 27, 2014
Rated 5.0 out of 5.0 by Best HIE in Mississippi!! This is a beautiful hotel and the room was perfect. The breakfast the best I have seen in all my experiences in hotels--especially the HIE hotel chain. Well Done!! You are on my favorites list. May 24, 2014
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