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Rated 4.3 out of 5 by 135 reviewers.
Rated 2.0 out of 5.0 by Not a good alternative in Olive Branch I expected the room to be comfortable, especially considering the cost. This was not the case for the bed. It was at least a foot higher than a somewhat higher bed that seems to be fashionable these days. It was difficult to get into bed, and I don't have issues. The bed was up to my wife's waist almost. This one factor completely ruined our stay. I will look hard for an alternative hotel in the area on our next stay in the area. June 19, 2014
Rated 3.0 out of 5.0 by Nice hotel Loud music and people on floor after 1:30 a.m. The social hour with beer and snacks was nice. June 16, 2014
Rated 1.0 out of 5.0 by Poor People Interactions Trump Nice Facility Intrusive questions asked during check in and defensive responses by the front desk attendant and the Manager on Duty to several of my "push back" questions trumped a really nice facility and left a "bad taste" in my mouth. I must say that this is the only HI Express facility where I've experienced this type of interaction, so I'm planning to continue using this chain for my business and pleasure travel. June 13, 2014
Rated 4.0 out of 5.0 by Best IHG Choice in Memphis Area The accommodations in this hotel are by far superior to the other IHG properties in the area. The customer service is exceptional and the complimentary breakfast(s) are great. They also have a nightly guest reception that ranges from salads to hot dogs and cold drinks. Many corporate travelers stay at this location. For IHG Members - they do a good job at making sure you are comfortable. June 9, 2014
Rated 5.0 out of 5.0 by Great Service The staff and management are friendly, very knowledgeable of the area and providing helpful information. They go out of their way to be very accommodating. Have stayed here before and will do so again. Did not have a chance to use the swimming due to my busy schedule. The pool was open and being used. The area is quiet and peaceful. Easily accessible to the highway. May 31, 2014
Rated 4.0 out of 5.0 by Wonderful Experience and great service. We have stayed on this property 4 times and have always enjoyed our stay but this last time was a little different. We had to wait for room to be ready and room wasn't as clean as it usually is. When the situation was brought to their attention the front desk clerk Larry immediately addressed it. We also had trouble with the TV that he personally took the time to fix and show us how to work the remote. Larry was professional and displayed exceptional customer service skills. He made our stay very enjoyable. Love this hotel!!! May 27, 2014
Rated 5.0 out of 5.0 by great service I was very pleased with the patients with the front desk staff and his willingness to help me get my reward points. The hotel was very nicely decorated and very peaceful. The staff was accommodating. May 27, 2014
Rated 5.0 out of 5.0 by Best HIE in Mississippi!! This is a beautiful hotel and the room was perfect. The breakfast the best I have seen in all my experiences in hotels--especially the HIE hotel chain. Well Done!! You are on my favorites list. May 24, 2014
Rated 5.0 out of 5.0 by great service cant remember his name but when we asked him for a nice place to eat, he even called to confirm their business hours... May 21, 2014
Rated 4.0 out of 5.0 by Great Place to stay. Only 1 negative Our hotel stay (5/9 - 5/11) was wonderful! The room was the nicest hotel room we have had so far at a Holiday Inn Express. The breakfast was good. Our only complaint was that the pool was not open and green. If the pool had been operational this stay would have been ideal. May 14, 2014
Rated 5.0 out of 5.0 by Exceptional Housekeeping and Cleanliness I was very impressed with the warmth, colorful appearance of the hotel setting. I knew that my hotel choice was the right one when I walked into the lobby and there was the fresh, crisp smell of clean linen! The bed and room temperature was comfortable. Overall, experience was outstanding from the Check-in staff, housekeeping service, breakfast bar, to the point of check-out. Kudos to the Olive Branch Staff!!! I look forward to staying at this hotel when I am in this area again. Thank you all. April 30, 2014
Rated 4.0 out of 5.0 by Great Experience! We really enjoyed our stay in Olive Branch. Great staff! Great breakfast with great service. Great value! April 24, 2014
Rated 4.0 out of 5.0 by Elevator I have stayed in your hotel a few times now on march 27th and April 10th both times I have been stuck in the elevator at 4:00am. I have an early flight thus the early departure from the hotel. First excuse was they had the fire trucks there at 1:00am this last excuse was they have had the people in to look at the elevator and can't find the problem. If you want my continued busines please fix the elevator. I will be back April 24th for another stay. April 14, 2014
Rated 5.0 out of 5.0 by Great location We were in the area to visit Graceland and picked this location as it is close (approx. 15 miles) and yet is away from the busy Memphis area. A very nice hotel and the personnel are very helpful. April 14, 2014
Rated 5.0 out of 5.0 by Great experience!! First time we had stayed there and will certainly do so again! Room was clean, beds really comfortable, and was very quiet. Keep up the good work! April 10, 2014
Rated 5.0 out of 5.0 by Great overnight stay on the way to Spring Break My family and I were on our way to Spring Break and stopped at this hotel for a quick sleep. We arrived at midnight and I was worried we'd get the last pick of rooms. I'm not sure why, but we actually ended up with an upgrade to a suite. Bonus! The room was comfortable, clean and appeared to have been recently remodeled (as I think the entire hotel might have been). Breakfast the next morning was packed, and the person working did her best to keep up. However, we had to ask for a few things to be refilled, which she did quickly and professionally. Since we were traveling down I-55, this hotel was a little out of the way, but probably worth the extra drive considering the price and cleanliness. I'd definitely stay here again! April 3, 2014
Rated 1.0 out of 5.0 by Disappointed on this return visit! I have stayed at and enjoyed this hotel before. But ..... Booked my hotel online and arrived around 10pm. When I was checking in the rate was not the same as confirmed in my email confirmation. I thought I corrected it with the front desk staff and then circled and signed the rate. THEN, I was informed that the elevator was out (apparently for several days.) and I had to make several trips up/down stairs that night! At checkout the next morning, I had to spend over an hour to get the rate adjusted (waiting for approval from the GM who was not on the property) that I thought we corrected the night before. I could see myself returning if they take care of their front office and make sure they communicate any serious maintenance issues before a guest checks in. March 21, 2014
Rated 5.0 out of 5.0 by Great Value Comfortable, clean rooms coupled with friendly staff, excellent breakfast bar and easy access to hwy make this Holiday Inn Express a great value. March 12, 2014
Rated 4.0 out of 5.0 by Great Staff Staff was pleasant and the room was clean. I would stay at this hotel again. March 11, 2014
Rated 5.0 out of 5.0 The nicest breakfast area This hotel was remodeled and the breakfast area is the nicest I've seen in a long time. March 9, 2014
Rated 5.0 out of 5.0 by Overall Excellent Experience We are sold on Holiday Inn Express overnight stays while traveling. We could not have had a better experience at Olive Branch. From the time we called to see if there was a vacant room with a king bed, to our arrival to friendly helpful faces, to help with ideas for dinner, to relaxation in a clean, comfortable room (and the highlight was the bed and pillows) to our breakfast and was all first class. Thank you. March 8, 2014
Rated 5.0 out of 5.0 by My Go To Hotel I always stay in this hotel when I come to the Memphis area on business. Close to Memphis but not in the busy downtown area. March 8, 2014
Rated 5.0 out of 5.0 by Excellent hotel Great room, great service! This hotel is very clean and the service is very friendly. February 24, 2014
Rated 5.0 out of 5.0 by Good value and interesting decor. Comfortable room, although the décor was different than most Holiday Inn Express locations. Overall a very nice stay on our trip back up north. January 28, 2014
Rated 5.0 out of 5.0 by Excellent Stay! Love love loved this location! Will certainly stay again in the future when I'm in the area for work. Keep up the great work everyone! My stay was awesome! January 28, 2014
Rated 5.0 out of 5.0 by Great front desk personel I would highly recommend this place the staff are very friendly and courteous. January 28, 2014
Rated 5.0 out of 5.0 by Great experience! We stopped there coming home from Pasadena, CA.. The desk clerk was very nice and made us feel welcome. He told us to make sure we got snacks and chili which was being offered at 6 PM. This was very nice to have after traveling all day in cold, icy weather. The rooms were very clean and I thought it was a new hotel. The morning clerk told me it was twelve years old. They had done remodeling in the past year. It was a very good experience staying at this hotel. I would highly recommend it to other travelers. January 16, 2014
Rated 5.0 out of 5.0 by WOW!!! What a great room and value! :) All I can say is that I will be staying here when in Olive Branch! I booked the Larger Suite with King Bed and it was already a great price. However; when I got there I got the best price on this room and it was about $50 less! The room was fantastic, staff very outgoing, clean and quite surroundings. The room had a 46 inch television and bottle water in the refrigerator. Amazing! Thank you Holiday Inn Express for the Perfect 5 star stay! I will be back again! January 11, 2014
Rated 3.0 out of 5.0 by Breakfast a waste of time First of all, the rooms are very small and crowded. Appears to be a cheaper converted hotel with tacky carpet and furnishings. The breakfast was not ready 10 minutes after the start time and I had to go get the person fixing the breakfast. The items were limited and not the usual Holiday Inn Express items. For the meat they had very thin sliced, extremely salty, cheap, canadian bacon. The usual sweet rolls were there but were cold and not many. They had cheap, pre-packaged sweet rolls. Biscuits and gravy were there, and the pancake maker. Juices and coffee were available. Tables were wobbly which caused spilling of our drinks and hot coffee all over the place. Not a good experience. It is obvious the place is cutting all corners possible. January 9, 2014
Rated 5.0 out of 5.0 by Vacation The room and service was wonderful we where traveling through from a road trip from the east coast and picked this hotel which was a lot out the way the service was wonderful they guy at the front desk was awesome he called us after we got up the room and made sure we where fine which I like the holiday inn I've been in never did that I glad he told me prior to that because I wouldn't have answered the phone! Lol but over all we enjoyed and plan to see their again when we visit in inlaws in Mississippi!;) January 4, 2014
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