Rated 3.0 out of 5.0 by AltsIndiana Nice hotel but it needs work
When we decided to attend the Berkshire Hathaway meeting, most of the downtown hotels were full and Cherry Hills didn't look too far away. It wasn't, drive time downtown wasn't more then 20 minutes and it was very convenient to the Regency Park area. The hotel is clean, but really nothing special. Having stayed at Holiday Inn properties 29 nights out of the last 6 months, I have come to expect more for the price I was charged.
On arriving I was welcomed as a Priority Club member, then given 2 small pieces of chocolates. That's it. I was given a coupon to watch a video and receive 1000 bonus points, but after watching the video, it still hasn't registered my points.
The hotel staff was okay, but nothing really welcoming like I have had the pleasure to experience at other hotels.
The hotel fitness room is one treadmill, one stair climber, some weights and a broken bike. Really sad. And of course it was too cold and windy to walk outside without a parka.
The handicapped alarm in our room was set off a few times by kids and of course, it got stuck and woke up everyone 3 rooms away. And it did it again the next afternoon.
See what I mean, little things.
On the plus side the rooms are very clean, and the pool and hot tub area, spacious and enjoyable. The lady in the breakfast area, she was awesome and really busting it to cover the full house. She told us that she had given up a day off to help out. And the head of housekeeping was very helpful in dealing with a shower problem. I wish I had gotten their names but both were outstanding.
May 12, 2013
Rated 5.0 out of 5.0 by Tom7 Good Place to Stay North Of Omaha
The hotel was clean and comfortable and up to date. The staff was very pleasant and the location is perfect for the business I had to complete in the area.
April 25, 2013
Rated 5.0 out of 5.0 by Larry61 Wonderful
I love to stay at this hotel. It is like home away from home.
February 21, 2013
Rated 2.0 out of 5.0 by TravelingJoe Poor Customer Service
This hotel has twice now denied a Platinum member a bottle of water or even recognition of status. The explanation I have received twice is "we just don't do that here!" I knew I had stayed twice too long when I was woken at 1AM from the laundry going. When I approached the front desk clerk he had this puzzled look on his face and said "its almost done!" Who does "hotel' laundry at that time of the night... It was the same clerk that checked me in a few days before.
December 19, 2012
Rated 4.0 out of 5.0 by kclee54 a great place to stay
Holiday Inn Express at Cherryhill has been a great place to stay for me while I am far away from home. The staff are friendly. The service and amenity are all first rate.
November 21, 2012
Rated 3.0 out of 5.0 by NikkiOMA Staying out of Convenience
I stay at this hotel because it is convenient to the location I work at. If I had more options that were equally as convenient, I would be hesitant to stay at this hotel. The main reasons are:
1. There is always something broken in the hotel, whether it is the door frames/push handles on the main stair doors, or inside the room itself. Several of my co-workers (in addition to myself) have experienced non-working (or poorly functioning)phones, remotes, lights, showerheads, etc.
2. The staff can be unfriendly/unprofessional at times. Many times when I go to the front desk, the "newer and younger" staff are playing or talking on their cell phones and I have to wait until they are finished. I also do not feel as though they do not acknowledge or respect Priority members as they should. They act inconvenienced by almost every request.
November 14, 2012