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Rated 4.4 out of 5 by 40 reviewers.
Rated 4.0 out of 5.0 by Great service from staff The thing that stood out the most to me at this nice hotel was the staff. We stayed while playing at a baseball tournament in Omaha and weren't sure what day we would need to go home. The manager here, Randi, accommodated our group's crazy schedules and requests and really put customer service first. Thank you Randi! We weren't sure about this location at first but it was so easy to hop on the interstate and get where we needed to be. I would definitely come back. June 24, 2014
Rated 5.0 out of 5.0 by Will work to accommodate hotel staff was fatatastic -- need an early check in and they worked hard to provide that - and were very friendly June 14, 2014
Rated 3.0 out of 5.0 by Disappointing Breakfast Hours Front desk attendant friendly and helpful Stayed on a weekend, was extremely disappointed when breakfast ended at 9:30. Don't remember another property ending breakfast so early on a weekend. I don't recommend staying at this propery over the weekend if you plan on sleeping in. June 11, 2014
Rated 5.0 out of 5.0 by quiet hotel, attentive staff The staff in the breakfast room, at the desk and in housekeeping were better than most and I appreciated it. The pool was so inviting that I bought a swim suit for the duration. June 9, 2014
Rated 5.0 out of 5.0 by Bedding Bedding was clean. However, the dust ruffle on each bed looked as if it was either dried too hot, left in the dryer way after it was dried or simply just needed to be ironed. Pressing the dust ruffle would have made the room look much nicer!! Pillows were softer than I'm used to, but, doable. Other than that, everything was fine! Shower worked wonderfully! Stayed on the third floor and was nice to have elevator accessibility. June 5, 2014
Rated 5.0 out of 5.0 by Very Clean Cleanliness and condition of hotel was excellent. The only negatives were noise of running water in other units and the slight noise of under window HVAC unit but I am a light sleeper. It would not bother most people. June 5, 2014
Rated 4.0 out of 5.0 by AWESOME Everything was great. but questioned the turkey ham and turkey sausage but still was alright Question: what kind of beds do you have? May 28, 2014
Rated 5.0 out of 5.0 by Excellent We enjoyed our stay and the very clean room/hotel overall. Friendly staff and friendly manager during reception hour. Excellent new beds May 12, 2014
Rated 5.0 out of 5.0 by Great staff I stayed for 3 weeks. it was by far the best Holiday Inn I have ever been at. Trevor was a great host, he kept me feed and my beer glass full at the happy hour Mon-Thurs. May 3, 2014
Rated 5.0 out of 5.0 by Worth it I enjoyed the fact that this hotel is in a quiet area but everything I needed was waking distance or minutes away. The managers reception is only m-th but the young manager girl brought treats in each evening that weekend April 22, 2014
Rated 4.0 out of 5.0 by Good place to stay Overall this is a clean and comfortable place to stay. The second and third floor rooms are better. Avoid the rooms directly above the pool, as they can be a bit noisy especially in the evening before the pool closes. Very friendly staff. April 11, 2014
Rated 5.0 out of 5.0 by Great staff The staff was very pleasant and very helpful. Room was very clean and updated. March 17, 2014
Rated 5.0 out of 5.0 by Nice place Very nice place to stay rooms were quite, beds soft, and good parking. March 12, 2014
Rated 4.0 out of 5.0 by Nice place to stay Good size room, nice layout, good options for breakfast. The only bad thing was the bathroom exhaust fan sounded like it was going to rattle loose. January 16, 2014
Rated 5.0 out of 5.0 by super nice staff, especially Yvonne clean room, nice pool area for family to meet, food and drinks close by. Good free breakfast and free newspapers every day. I will definitely come back January 3, 2014
Rated 5.0 out of 5.0 by Great suite! We had great service over the Christmas holiday and lots of room in our suite for family to stop in to visit. There was a bar/grill within walking distance that we enjoyed. Thanks! We will stay here again. December 29, 2013
Rated 5.0 out of 5.0 by Quiet Northside Omaha Stay We were traveling through Nebraska, going north from Omaha, and this hotel was great location for us. It is in quiet area, but the staff directed us to a wonderful sports bar for late supper. You have to pay attention to the winding road to the property, and almost feel like you've arrived at a destination up on a hill. Staff was friendly, room was clean, shower had good water pressure, beds were comfy. We'd stay there again. December 4, 2013
Rated 5.0 out of 5.0 by Wonderful experience We traveled over the holiday meeting up with our son's family. We had ages from 3 to 83. The staff were extremely helpful and cheerful even though they had to work the holiday. Customer service is very important to me and this hotel excells in Customer service. If in the Omaha area even if this is a little further to drive it is worth it. December 3, 2013
Rated 3.0 out of 5.0 by Some rooms good - some rooms bad Our group had three rooms. One room on the first floor smelled very musty and bad. Another room on the first floor had a pillow that smelled like urine. The third room up on the second floor was perfect. Overall the motel was clean and new. There seems to be a wide variance in quality of the rooms. The breakfast had nice variety and was nicely presented. When I opened the carton of milk for my cereal, I found it was sour and curdled. The breakfast staff was very helpful in correcting the problem. September 16, 2013
Rated 5.0 out of 5.0 by Good Me and My daughter truly enjoy ourselves. The breakfast was great and the rooms was very good and clean. September 10, 2013
Rated 4.0 out of 5.0 by Comfortable Perfectly good quality room for a reasonable rate. August 29, 2013
Rated 4.0 out of 5.0 by Clean well-kept property and friendly staff. I have stayed here a couple of times and will stay again in the near future. Clean, well-kept property with friendly staff. Hotel is easily visible from Interstate but getting to entrance is a little confusing the first time. Elevator access is small if you are using a cart. Otherwise a very nice place to stay. August 28, 2013
Rated 4.0 out of 5.0 by nice hotel comfortable bed, good shower and breakfast. Workers on top of their game with service. No hassles. July 27, 2013
Rated 5.0 out of 5.0 by Staff ... extremely HELPFUL and ACCOMMADATING! We had issues with room, due to HC - the staff was extremely HELPFUL.... and we are very appreciative... Definitely will stay again, Thank YOU. June 19, 2013
Rated 4.0 out of 5.0 by Everything great, but what happened to Priority Club perks? We have stayed in HIE from the east coast to the great plains. We have always been satisfied. Several months ago we stayed in HIE in Ohio and New York. When we arrived there was always a bag of perks for being a Priority Club member, a bottle of water, an apple, and a cookie, or some such. We were surprised when we registered at this HIE and received our perk, a single small square of chocolate. The workout room had good equipment, but the TVs had been removed. Breakfast and room were fine. June 11, 2013
Rated 4.0 out of 5.0 by bed I had a wonderful experience at the holiday express the only thing was that the beds weren't very comfortable. But the rest of my experience was very good and the staff was excellent making my stay pleasant. May 18, 2013
Rated 3.0 out of 5.0 by Nice hotel but it needs work When we decided to attend the Berkshire Hathaway meeting, most of the downtown hotels were full and Cherry Hills didn't look too far away. It wasn't, drive time downtown wasn't more then 20 minutes and it was very convenient to the Regency Park area. The hotel is clean, but really nothing special. Having stayed at Holiday Inn properties 29 nights out of the last 6 months, I have come to expect more for the price I was charged. For example: On arriving I was welcomed as a Priority Club member, then given 2 small pieces of chocolates. That's it. I was given a coupon to watch a video and receive 1000 bonus points, but after watching the video, it still hasn't registered my points. The hotel staff was okay, but nothing really welcoming like I have had the pleasure to experience at other hotels. The hotel fitness room is one treadmill, one stair climber, some weights and a broken bike. Really sad. And of course it was too cold and windy to walk outside without a parka. The handicapped alarm in our room was set off a few times by kids and of course, it got stuck and woke up everyone 3 rooms away. And it did it again the next afternoon. See what I mean, little things. On the plus side the rooms are very clean, and the pool and hot tub area, spacious and enjoyable. The lady in the breakfast area, she was awesome and really busting it to cover the full house. She told us that she had given up a day off to help out. And the head of housekeeping was very helpful in dealing with a shower problem. I wish I had gotten their names but both were outstanding. May 12, 2013
Rated 5.0 out of 5.0 by Good Place to Stay North Of Omaha The hotel was clean and comfortable and up to date. The staff was very pleasant and the location is perfect for the business I had to complete in the area. April 25, 2013
Rated 5.0 out of 5.0 by Wonderful I love to stay at this hotel. It is like home away from home. February 21, 2013
Rated 2.0 out of 5.0 by Poor Customer Service This hotel has twice now denied a Platinum member a bottle of water or even recognition of status. The explanation I have received twice is "we just don't do that here!" I knew I had stayed twice too long when I was woken at 1AM from the laundry going. When I approached the front desk clerk he had this puzzled look on his face and said "its almost done!" Who does "hotel' laundry at that time of the night... It was the same clerk that checked me in a few days before. December 19, 2012
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