Rated 3.0 out of 5 by 35
Rated 4.0 out of 5.0 by Johnl592 Omaha HI
Extremely slow elevators for a 6 floor facility. Luckily I needed the exercise
September 27, 2013
Rated 5.0 out of 5.0 by Jickbo Great experience for our reunion
I hosted a small reunion at this hotel and couldn't ask for better accommodations or a more accommodating staff. The rooms were comfortable, the breakfasts were good, meeting spaces were perfect for gatherings and the staff met all our special requests. i would stay again and recommend to others. Bob, Mpls.
September 24, 2013
Rated 1.0 out of 5.0 by BillSeptember2013 Charged twice
I agree that some how I had made a reservation for two nights. This was my mistake, but even though I had stayed in a Holiday Inn the previous night they insisted in charging me for two nights.
We had no soap in the room and no fridge.
My disappointment was not completely their fault, just mostly
September 23, 2013
Rated 3.0 out of 5.0 by Donna728 Comfortable / Needs Renovation
Staff was friendly and accomodating. Our room was clean and comfortable, however, the rooms are in need of remodeling as the furniture was older and lighting was poor. Location was convenient to the interstate and restaurants, however, it was noisy with emergency sirens going off throughout the night.
September 9, 2013
Rated 2.0 out of 5.0 by deadeye1 Needs updated
We have stayed here many times and have always been pleased.
This trip things were different.
There was a broken bottle on the counter.
The carpet was badly stained.
Air cond. did not cool well and was extremely noisy.
We informed the manager and he said he would check into the problems and have them corrected.
Another thing that would be nice is new pillows. they are so thin that you have to put towels under them to use them.
September 9, 2013
Rated 5.0 out of 5.0 by WFPF Recent Stay
I have stayed at this property several times, generally was very unhappy with the property and staff. Recently we went back to find that there was an entirely new staff and new management. It was a night and day difference. The Management actually treated us like we were valued, the staff went above and beyond to right the previous wrongs and the room was more than we expected and very comfortable.
August 20, 2013
Rated 3.0 out of 5.0 by Randy56 Fitness Center in very poor condition
Fitness equipment was in need of repair. Both treadmills needed repairs. A big part of my decision to return to a hotel is the condition of their fitness equipment. The fitness equipment at this hotel was in very poor condition. Don't know if I will return next trip.
August 20, 2013
Rated 3.0 out of 5.0 by Roger1946 Room
We checked in for a two (2) day stay because we had a funeral to go to and then planned on staying an extra day. When we checked in, we were told that some rooms (including our room) did not have refrigerators or micro waves. I explained that was not acceptable and that we required both since we were staying for two days.
The staff looked at us like we were asking for free rooms or something. Finally after a few hours a refrigerator was delivered to our room, probably taken from another guest room but we never received the micro wave.
It seems to me that this Holiday Inn does not know what they want to be when they grow up. If they are a quality hotel (which is what I thought they were) this should have never happened. If they want to be a low end provider, we could have stayed at other hotels in the area for $45.00 a night less than we paid these people. What is the problem, why would a hotel be out of refrigerators and micro waves. Not acceptable in my world.
August 16, 2013
Rated 2.0 out of 5.0 by RoGator31 Quick business stay
The room had a slight odor. It wasn't overpowering but also was not particularly pleasant. I was tired enough not to pay it much attention.
The room itself was relatively small compared to others within the chain. It was fairly neat and had everything I needed.
The pancake machine did not work - this is a relatively common issue. I believe this is the fourth hotel where the machine was not working. I would like to see the device retired.
The hotel is well-located for some business in Omaha. There were no restaurants or bars within walking distance (I arrived after 9PM) but did not have to go far to find a variety.
August 13, 2013
Rated 3.0 out of 5.0 by drew50 My experience at the Holiday Inn Express
I just wanted to take the time out to tell you how disappointed we were with your facilities. First of all I travel a lot with my job and I get to choose where I stay as far as Hotels are concerned. I normally choose the Holiday Inn Express, because it is usually clean, friendly and comfortable. Well this particular facility was VERY disappointing. I thought it would look and feel like all of the other Holiday Inn Expresses that I stay at. My wife and my daughter were with me and it was embarrassing. I will list the problems with this hotel with a detailed list in hopes that you all will correct some of them. If I didn’t list it below then assume that it was OK. The room was SURPRISINGLY nice and comfortable and my wife enjoyed the pool.
- The building was old and it did not have that curve side appeal when you walked in the building. Basically I got a bad feeling when I walked into the building.
- The carpet in the building looked as though it was older than me (50)
- The breakfast bar was VERY disappointing. It did not have variety. No bananas, only one kind of oatmeal. To sum it up, it was terrible. We did not eat there at the hotel the next morning. We went out to eat where we could possibly enjoy our food.
- I would not stay at that location EVER again, because there are MUCH better options in the area.
August 6, 2013
Rated 1.0 out of 5.0 by DissatisfiedInSF Not what I come to expect at a Holiday Inn Express
This hotel was ideally located for our reasons for visiting Omaha.
We got there to find a sign saying they were helping another customer. 5+ minutes of waiting around and the person showed up with a plate of food, guess at 9 pm it was supper time.
The rate for a Jacuzzi suite was only $10 more than a regular room. I thought I had a steal! We got checked in and our first impression of our room was that it was extremely cramped and extremely humid. As another review on Google Maps pointed out, the bathroom was small to fit the Jacuzzi, the shower head hit me at chest level, I barely had enough room to crouch down, i constantly banged my elbows and knees trying to wash myself since I couldn't bend over to reach my lower parts. I really wish I had read reviews before checking into this particular hotel as another nearby has been completely remodeled.
They offer wireless internet service but our room was located in a part of the hotel that obviously wasn't intended to get wireless. No problem I thought since there was an ethernet port... Yeah, that would have been helpful had it actually been wired up. No internet access from our room at all. In order to check our email and browse the internet we had to take our laptops into the business area of the lobby.
The exercise room was filled with old beat up equipment, one of the treadmills was out of order, no elliptical, and the weight station had seen better days.
If you wanted towels in the pool room you had to go ask for them because they couldn't be pried off of the computer long enough to refill them. The pool area felt like it was 100 degrees and 100% humidity and burned the eyes badly upon stepping in.
The breakfast that is typical of a HIE was not to be found here. At 7:30 am Saturday, there were no eggs, no meat, no gravy, only some rock hard pucks for biscuits. The pancake machine worked Saturday morning but was off on Sunday (presumed empty since it was low Saturday). No fruit whatsoever or anything that could be construed as healthy.
All in all, we will not be visiting this particular hotel again on future trips to Omaha.
August 2, 2013
Rated 2.0 out of 5.0 by Abra Disappointed in hotel
I called ahead to make the reservation while en route to Omaha. We have stayed at HI express before and I thought that if I said "Queen suite" there would be 2 queen beds and a pull out sofa. When we got into the room, there was one queen bed and a pull out twin sofa. There are 6 people in my family and after driving 9 hours from Denver we needed a comfortable place to sleep. I returned to the front desk and told the receptionist my dilemma and she offered up no solutions. She had no idea what I meant when I said "queen suite" and I really didn't want to pay for 2 rooms and split up the family so I returned to my room.My husband then returned to the front desk and we moved to a room with 2 double beds. Still not what we wanted but we needed to get to bed. Overall, the hotel was dated and dirty. The hall carpets had huge stains on them and so did the upholstered chairs in the breakfast area. It was really disgusting. I did like the updated bathroom in the room but the rest of the place paled in comparison to the rooms we stayed in in CO, SD, and MN.
July 25, 2013
Rated 2.0 out of 5.0 by AlElaine50 Room was good
The service from the front desk was excellent. The pool definitely needs upgrading. The filter was not working, the water level was below the intake and the water was very cold. The Hot Tub jets only a few worked. As for the room, the tub with the jets was good. The shower stall was very small as was the bathroom in general.
July 6, 2013
Rated 4.0 out of 5.0 by Sam1974 Needs updated
Floors were wavy and not always clean looking. The pool had WAY TOO MUCH Chlorine. I sat in there without getting into the pool and my eyes were burning and I was coughing afterwards. My kids came out of there coughing like crazy and one of my kids hair was fried becuase the chlorine level was soo high. It need to be taken care of!
June 21, 2013
Rated 5.0 out of 5.0 by Rafi Had an awesome stay
It was a really clean and comfy place.. breakfast was nice. I took a double queen bed room. I wish the beds were little bigger for two people. Besides that staff was really helpful.
June 15, 2013
Rated 3.0 out of 5.0 by juinLubbock Nice staff, room awkward
The staff was very helpful. We were able to check in early. There was no refrigerator in our room, and they moved one in. Enjoyed having a sink in the room (separate from the bathroom sink). Our main issue with the room was the awkward arrangement. The place for your suitcase was on one side of the room, and the cabinet to hold hang-up clothes was on the other side. There was not enough room to walk between the king size bed and the desk if someone was sitting at the desk. The desk chair was too low and could not be raised. The sink in the bathroom did not have adequate room to put personal items, because it was a corner unit.
June 7, 2013
Rated 5.0 out of 5.0 by ancy Overall experience
The Manager was outstanding. He was most caring about our comfort.
The pullout sofa bed had not been made up and he came up personally to make it and ask if there was anything else we needed. He even deducted $30.00 from our bill.
The clerk at the desk "googled" maps for us as we were not familiar with the area.
She cared that we got to our destinations. We were in town for our brother's wake and services. Also helped us find a local Church on Easter Morning.
We are regular customers at the Holiday Inn Express, just because of what we received and we will continue to be.
Between the five of us, we had two rooms. My son and husband shared a room., while my daughter, sister-in-law and I shared another. We had comfortable beds and the bathroom was so roomy.
We will be traveling to Kaukauna, Wi. in June. Hopefully we can find a Holiday Inn Express.
April 6, 2013
Rated 2.0 out of 5.0 by businesstrav28 disappointed
The front desk staff was very good, hospitable, and nice!
But , I'm very upset with housekeeping, who threw out stuff that was not garbage. (NOR was it placed anywhere near the garbage#.
VERY Disappointed about that.
Also disappointed about the amenties in the room, specifically the microwave or lack thereof and also lack of refrigerator.
Bed was also very disappointing. #I ALWAYS stay at the Holiday Inn Express when traveling, so I know what the beds at other locations are like and this was NOT up to par at all.
April 3, 2013
Rated 1.0 out of 5.0 by Upsetbusinessman Highly Disappointed
I have stayed at many Holiday Inn's before for business and have never had a bad experience, but this hotel was awful....... I go to brush my teeth in the morning to find that the sink in the bathroom doesn't drain. After that I took a shower which by the way is so small you can barely turn around and couldn't find the towels which they keep under the sink I found and since the sink doesn't drain where does the water go.....all over the towels. What an awful experience this was trying to get ready for an early morning meeting. For the amount that you pay for a room here the accommodations should be a little better. I am requesting a refund on this room. No one should have to pay for such bad accommodations.........
February 14, 2013
Rated 3.0 out of 5.0 by Kookier Room
I was put in a room that had been smoked in. I do not like when that happens. I sign a paper that says I will not smoke in the room , but they put me in a room that had been smoked in. I expect to never have this problem.
January 28, 2013
Rated 4.0 out of 5.0 by JP79 Helpful manager
Manager was very helpful. Offered us ideas for an evening out, and we had a great time taking his advice. Thank you!
December 8, 2012
Rated 2.0 out of 5.0 by Disappointed84 Fair stay compared to other Holiday Inn Express
We were unable to get hot water running in the bathroom sink even after running for a period of time. Curtains were hanging only partially. Eggs were sitting in a milky substance with an odd flavor, sausage was pale gray in color with lack of flavor and mini muffins were very dry. Priority club member and couldn't get a paper, supposedly out and it was only 8:30 a.m. with few people there. When we asked for a comment card to fill out we were told they didn't have any and the clerk at the desk had never seen one as long as she had worked there. When she was told about the food she offered us a water bottle or candy snack to pacify us. 8:30 in the a.m. !
November 19, 2012
Rated 2.0 out of 5.0 by IBEVIL Room small And Crowded
Room was Crowded which made it hard to get around. This also made room seem smaller than it probably was.
The refrigerator was non existent. So small it was useless.
WORST ROOM I've Stayed in for Holiday Inns, And on my trip to and from Arizona, I stayed exclusivly at your Hotels.
All Others were Excellent and Trinidad, CO. Was fantabulous.
November 11, 2012
Rated 1.0 out of 5.0 by PAPPY27 NOT UP TO HOLIDAY INN STANDARDS
I TRAVEL FREQUENTLY AND HAVE CHOOSEN HOLIDAY INN AS MY PREFERED HOTEL DUE TO THE REASONABLE COST AND CONSISTANT QUALITY. THIS WAS NOT THE CASE AT THIS PROPERTY IN OMAHA. UPON CHECK IN, IT WAS IMMEDIATELY APPARENT THAT THE LAST CUSTOMER HAD SMOKED IN THE ROOM AND A POOR ATTEMPT TO MASK THE SMOKE WAS MADE BY THE STAFF. WHEN I NOTIFIED THE FRONT DESK, NO OTHER ROOM WAS AVAILABLE TO MOVE ME TO. I WAS ONLY TOLD THAT SOMEONE COULD COME UP AND SPRAY SOME AIR FRESHENER. IN THE MORNING I AGAIN NOTIFIED THE FRONT DESK OF THE ISSUE SO THAT THE ROOM WAS NOT BOOKED AGAIN AS A NON-SMOKING ROOM. NO CONCESSION WAS OFFERED TO ME FOR MY UNPLEASANT STAY. HOPEFULLY THIS IS THE ONLY NEGATIVE MARK I EXPERIENCE WTH WHAT IS USUALLY A CONSISTANT HOTEL CHAIN.
November 1, 2012
Rated 5.0 out of 5.0 by mengel38 Great service
I showed up at another hotel where I was to attend a conference, only to find my room had been given away and the staff there very unsympathetic. In looking for a place to stay I remembered my Holiday Inn Express Club card, and called. The staff here was very helpful, friendly and sympathetic to my dilemma.
Will stay there again.
October 29, 2012
Rated 2.0 out of 5.0 by JeffT Needs renovatedt
Room smelled like stinky feet. Shower size of small closet. Hot tub under repair. Exterior walkways in bad shape.
October 28, 2012
Rated 1.0 out of 5.0 by unhappyguesttimes2 dirty rooms as in two of them!!
We booked rooms for ourselves and some guests that were traveling with us. For one we used reward points, for the other we paid cash. Our guests arrived to the hotel prior to us. When they reached their room they found a fast food bag containing trash on the desk, a napkin sitting between the beds on the night stand and a glass in the bathroom. My husband mentioned it to the night clerk who said they could move rooms if they wanted but since it was nearly midnight they decided to pick up the trash and go to bed. In the morning my husband was in the shower when he noticed used shampoo/conditioner bottles on the high shelf in our shower. He was down telling the morning clerk about the dirty room (guest room) and dirty shower(our room) when our guest arrived stating when our guests wife got into the shower she also had shampoo, conditioner and used soap in her shower. It was unnoticed previously due to the shower curtain being pulled back. The clerk although disgusted by the unclean rooms, told us that she could do nothing for us as only the general manager had that authorization. She also indicated that he could only help us with the cash room not the points room. I got a copy of both room bills prior to leaving and discovered that they had charged me more than they quoted me when making the reservation even though I made reservations directly with the hotel staff. When I got home, I called priorityclub and told them of my concerns regarding this hotel as it is not a good reflection of their hotel line. On Monday I called the general manager and left a message for him to call. I waited 5 hours without a response. When I called back he finally took my call. He was unhappy that I had called priorityclub with a complaint before talking to him and told me so numerous times. He did finally agree to discount the cash room for the untidy condition it was in. He said he had addressed the cleaning issues with staff and had also talked to the clerks regarding their responsibilities. After all of that, I'm not convinced that this hotel is a place that I would want to stay again any time soon. I don't believe that this was an isolated incident.
October 3, 2012