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Rated 3.0 out of 5 by 88 reviewers.
Rated 2.0 out of 5.0 by Disappointed This was not at all what I expect from a Holiday Inn Express. September 26, 2014
Rated 3.0 out of 5.0 by small shower was told they put me in a whirlpool suit, to get the whirlpool in the room they had to make the shower smaller it was like trying to shower in a phone booth September 22, 2014
Rated 5.0 out of 5.0 by Great Service The hotel went to extra effort to service a VERY large group during a difficult family time. All your kindness was very much appreciated. September 2, 2014
Rated 5.0 out of 5.0 by Great staff and handy location My stay here was an unplanned. When I dropped in at the front desk I greeted with a smile and expert service. I made it a point to note the front desk clerks name, Katti. She started my stay of to good start and ended just the same. August 25, 2014
Rated 1.0 out of 5.0 by Comfortable but lack of some srvices This hotel does not have refrigerator and microwave in all room. August 19, 2014
Rated 2.0 out of 5.0 by Odd stains and random holes The woman who was at the counter when we checked in and the breakfast were the only positive things about this place. There was a gaping hole under the sink where the fridge may have been / might be some day. It looked as though someone had sawed through the cabinet with a dull steak knife and walked away. The shower was tiny, like vertical coffin tiny. I went for a walk to buy some snacks and when I came back the door to the outside was not locked. If it was not 1 am that would not have bothered me but it was, it was and it did. Since it was so late and there was nothing to do in the area we called it a night. When we woke up we noticed an odd stain on the bed sheet. A stain clearly created by a bodily function. When we checked out, we might have complained but it took 15 minutes for someone to come to the desk and she only reluctantly followed me because I went to hunt her down. Luckily she recognized me and knew what room I was in because after breakfast I had to deal with her because the bill slipped under my door was for the wrong rate. One calamity after another. August 13, 2014
Rated 2.0 out of 5.0 by Needs some attention We always stay in a Holiday Inn Express when we travel. Very disappointed by this location. The room was freezing cold. The pillows were old and lumpy. There wasn't a refrigerator in the room- just an empty spot under the counter. The shower curtain was broken and just slid to the middle of the shower rod. The furniture was marked and seemed old. The carpet throughout the hotel was dirty, stained and appeared old. Overall the hotel seemed like it needed major updating. Not at all what we have come to expect from Holiday Inn Express August 7, 2014
Rated 3.0 out of 5.0 by okay hotel but not a upscale hotel maybe a just quick night sleep hotel hotel was okay but not worth the price, maybe half the price. staff was very nice and friendly but i think they are working with what they got. hotel seems old. again nice staff August 4, 2014
Rated 2.0 out of 5.0 by Needs some remodel This motel is showing its age and needs to either be rebuilt or remodeled. My room (507) had a very musty odor the entire night even with the AC running the whole night. There was water damage to the ceiling which had never been repaired. I would wonder if there would also be a mold problem in conjunction with the musty oder. The employees I had contact with were very friendly and the breakfast was very good!!! I have stayed at this motel in the past, but will not again. The front desk did not acknowledge me as a Priority Club member. There was no usual bottle of water and thank you for being a member. August 3, 2014
Rated 1.0 out of 5.0 by Not a good stay Room was horrible, would not stay at this Holiday Inn. August 2, 2014
Rated 2.0 out of 5.0 by Amenities We usually enjoy going to a Holiday Inn Express and while they had all the "normal" amenities we like, it was run down. The water level in the pool was at least one foot lower than stated. The whirlpool jets were not working. The exercise equipment was dated. Our room was nice, but dated. There were stains on the carpet and couch in our room. Some of the breakfast choices were not available due to broken equipment. I do recommend Holiday Inn Expresses, but not this particular one. July 24, 2014
Rated 4.0 out of 5.0 by Not the best, but not the worst Not sure why some reviews are uber-critical of this Holiday Inn Express. The elevator carpet was a bit dirty and our room air conditioner was a little noisy the first night, but overall this was a decent place to stay. The breakfast area was a little crowded for the weekend and the pancake maker was on the fritz - and maintenance should have waited until "after hours" to try and repair as their presence clogged up the aisle for guests trying to eat but overall selection was good. The hotel does look a bit "tired" and worn down but if updated as descriptions indicate is on the horizon this would be a repeat choice for us. Front desk staff was superior and at check-in we were immediately told that our rewards membership number had been looked up and points (since we had pre-paid) added to our account. July 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service Elevators were hot and the carpet in the elevators were dirty. Grounds could have been kept up better. July 17, 2014
Rated 5.0 out of 5.0 by Great Overnight Stay I booked this room for my friend and I for a short road trip to Omaha. All hotel employees were attentive and nice. I would definitely book this place next time in Omaha. July 16, 2014
Rated 2.0 out of 5.0 by Extremely noisy AC system Room did not meet the standards of other Holiday Inn Express Hotel I have stayed. Noisy AC system kept waking me up every hour on the hour. Carpet on floor and curtain seem old and dusty. All the furniture, (as limited as it was) seemed to have been purchased from a hotel that had gone out of business or had update their furniture. Coffee pot in room was dirty. Why not invest in a small Keurig Coffee maker. Positives; it is easily assessable to highways and restaurants. July 15, 2014
Rated 3.0 out of 5.0 Worn out in Omaha Hotel is tired along with the weight equipment, pillows don't meet Holiday Inn Express Standards, just needs an update July 14, 2014
Rated 3.0 out of 5.0 by Good Location If you are looking for a good location this is a place to consider. Its close to the Zoo, Gardens and downtown. The breakfast was really good and the nightshift was very friendly. The morning staff with the exception of the hispanic gentleman need manners. The pool area is a little too hot and uncomfortable but it was okay for my girls. The gym was a joke. Good space equipment just didn't work. July 13, 2014
Rated 5.0 out of 5.0 Comfortable and clean Had trouble registering my members card. We called the Customer Service line and after being on hold for ten minutes we did get the problem solved. We were surprised and disappointed to find out that only stays booked on the hotel site get points. If you book through a hotel booking service, you will not get points. July 10, 2014
Rated 4.0 out of 5.0 by A bit run down but clean rooms My overall experience was good. The room was clean and beds were comfortable. The hotel was a little run down and outdated but this didn't bother me too much. I didn't use the pool due to the large number of families with kids. I kind of expected this with the new Henry Doorly Zoo Exhibits that started up that weekend. (I was there for the zoo as well.) The lobby and great room were very nice. The couch in my room had coffee stains on the arms but it didn't stop me from using it. Just typical stuff that happens at hotels. Again, it was very comfortable and I had no issues with the staff. July 10, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service received a great tip from the hotel concierge to restaurants around the neighborhood. very helpful June 30, 2014
Rated 1.0 out of 5.0 by Every poor on all counts I had a very bad experience with this certain holiday inn express. Don't get me wrong, I love staying in holiday inn express. The people were rude, the rooms were very dirty. The first room we got, I wouldn't even put my thing down, so we got a second room and that wasn't any better but that is all we could do cause the hotel was full. I have never had to pay for my room in advance before. I had to at this certain hotel because instead of taking my reservation at the front desk they transferred me to someone else and they made me do an advance payment. When I wanted to check out early and not stay the last day, we where not granted a refund. June 26, 2014
Rated 2.0 out of 5.0 by Skip this location Bathrooms need a facelift. Breakfast items were depleted by 8:30 and staff SLOW to refill for guest. June 25, 2014
Rated 3.0 out of 5.0 by OK stay Staff at desk and food servers were great. Bathroom and bed linens clean. Overall Hotel needs a face lift. New carpet, new bed skirts ( ours was torn and shabby) clean the sheers, they were dusty. I think staff tried to make the best of an older outdated hotel. Staff did not seem to know we were IHG members. June 24, 2014
Rated 5.0 out of 5.0 by Good Choice for Stay This was a good overall choice for my stay. Rooms clean and service was very good. I forgot some cloths items in my room and returned after checkout to find them set aside for me. Reflects on honesty and integrity of staff. The only recommendation I have is to improve the quality of the fitness center. Add a low-impact machine such as an elliptical or stationary bike. Provide sanitary wipes to clean machines after use. June 21, 2014
Rated 1.0 out of 5.0 by Not up to the standard I have stayed at Holiday Inn Express and Suites in Sydney, Singapore, Hong Kong, and various cities in America. This was not up to the standards that i am used to from this chain. Upon entering the hotel you are hit with a musty smell that extended not just in the lobby, but also the other floors of the hotel. Once in my room i found numerous hairs in the shower, (possibly from the maid service). The room also had the same smell, throughout my week there the air conditioning also did not work. The last thing that was substandard for a room over $100.00 a night was that it didn't have a refrigerator nor microwave. The internet in the room was not working, you would logon it would stay on for about 15 minutes then it would stop working, I tried it on 5 different devices that I had with me. June 18, 2014
Rated 1.0 out of 5.0 by The Old Holiday Inn Old rooms and not able to pick up wifi in my room. Hot tub was out of service and rooms were loud. Breakfast not good. June 16, 2014
Rated 3.0 out of 5.0 by Pool/Hot Tub not working - Manager unresponsiveness Pool and Hot Tub weren't working at check-in. Hot Tub didn't work during entire stay. Left msg to have mgr call me back - she didn't. June 12, 2014
Rated 4.0 out of 5.0 by Great service The Customer Service was really great and explained the details regarding, the room, Wi-Fi service and breakfast June 4, 2014
Rated 5.0 out of 5.0 by Rest stop Stayed here along a four day, 1,700 mile road trip. Out of all the guest rooms I stayed in along my route this was by far the most comfortable, clean, and relaxing environment. Staff was courteous and quick to help. If I make this trek again, I will be using this Holiday Inn Express. June 3, 2014
Rated 2.0 out of 5.0 by Ouch! I have been to a lot of Holiday Inn Express Hotels. This one needs a MAJOR overhaul. Doors throughout are scratched and old. The A/C ran all night and never really got cold, set at 60 degrees. The shower is a complete joke..6'1" tall 195 lb male and the shower head was at about 5'7", could not turn around without rubbing sides of the walls. I personally will not stay here again while in Omaha. May 31, 2014
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