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Rated 4.7 out of 5 by 144 reviewers.
Rated 5.0 out of 5.0 by Great Hotel The staff was very accommodating and provided excellent customer service. If I am in the area again I will book here. August 18, 2014
Rated 5.0 out of 5.0 by Fantastic We had just left another Holiday Inn where we had a less than stellar experience. What a difference! The highlight was on breakfast morning (our second morning) when they did not have an item out that they had the day before. My kids were looking for them and asked if they were available. Sharon, the woman working, told us they weren't out that day. Before long, Sharon had come back with a small bag with three of the items wrapped up for our trip home. She had gone to find them in the freezer so the kids could have them. It was amazing! Note to others reading reviews. The only disappointment was NOT the fault of the hotel. They were recently told they couldn't serve the hot food (burgers and dogs) anymore during the happy hour, so those are no longer available. The snacks are fine and the drinks are good but recent reviews of the wonderful BBQ are now outdated. You will still need dinner. Very nice people from the moment we checked in. Loved this location! August 17, 2014
Rated 3.0 out of 5.0 by Quiet Hotel This Holiday Inn is off the main street a block or so and is quite.No noise from Center Street. Breakfast variety is typical and just average. No better, no worse than most hotels with breakfast. Very friendly staff. Only negative I would report is either the AC leaked or the windows leaked from a thunderstorm as the floor around the window and AC unit was soaked when we got up the next morning. It was an excessive amount of water as stepping on the carpet water came up out of it. We reported it to the front desk. August 15, 2014
Rated 5.0 out of 5.0 by Awesome experience and great room. Just an overall great experience from the great service from the staff to the comfortable, spacious room. August 15, 2014
Rated 5.0 out of 5.0 by Great place all around Clean, friendly and helpful staff, great breakfast, great pool. August 12, 2014
Rated 5.0 out of 5.0 by Outstanding customer experience We were welcomed to the hotel by Tyler. Your staff made an exceptionally warm and courteous welcome. Our accommodations were made ready so we were able to go right to our room which was about the most clean hotel room we had ever stayed in. We had stayed at the hotel before and all was really good then also. The social hour was friendly and the staff made sure we were satisfied with our beverages and snacks. Each night we were there the same great service was provided. I must tell you that Tyler is a great asset to your staff. I have no complaints and will definitely be back in a few months. August 7, 2014
Rated 5.0 out of 5.0 by TV problems but supperior otherwise :) The tv in the bedroom part of the suite had to be turned on ,on the tv. The remote would not turn it on . Otherwise our stay was as always superior quality.. We so enjoy staying at the Holiday inn express west Omaha Thank you for all you do :) August 2, 2014
Rated 5.0 out of 5.0 by Great service! We were there with LOTS of out of town guests for a wedding. The staff made our stay very enjoyable and comfortable. They kept smiles on their faces even when the plumbing sent water all over the place! July 30, 2014
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