Rated 4.7 out of 5 by 129
Rated 5.0 out of 5.0 by Bogie43 Staff and Amenities
The staff went out of their way to assure guest comfort and availability of services. The amenities were compatible with the value received.
June 18, 2014
Rated 5.0 out of 5.0 by spmeng Good location and great breakfast!
We stayed one night on our way traveling from Denver to Michigan. We chose the hotel primarily for their pet policy (they allow more than two dogs), but found it was a good choice for many more reasons and will go back. There are lots of stores and restaurants nearby, which is great after a long day on the road. The hotel and the rooms are in great condition. We did not use the pool, exercise room etc so can't comment on that. But the hotel definitely fit our needs. The breakfast Friday morning was really good - better than we often get at hotels.
June 11, 2014
Rated 4.0 out of 5.0 by Sammiemo Decent experience
This hotel was more expensive than other hotels in the area, and I didn't think it offered a good value relative to some of the other places I've stayed.
Some of the breakfast items (biscuits for the biscuits and gravy) ran out as I was in line and weren't replenished.
It appears the thermostat has sensors so that it only gets the room to the desired temperature when occupied. I can see where that saves the hotel money, but for this to work well I think the a/c unit might need to be more capable than the apparently older unit that was in my room.
Otherwise the room was very clean and comfortable.
June 4, 2014
Rated 5.0 out of 5.0 by Rich SuzyMish You cannot beat the staff!
We always stay at this hotel when we travel between Indiana and Wyoming. The staff takes their jobs very seriously, and to say that they work hard to make you feel at home is and understatement. Rooms are squeaky-clean, beds are beyond comfortable.
The night we arrived, there had been a power outage in that section of Omaha. By the time we arrived, the staff had already found us a new hotel, but we opted to stay and wait it out (the service here is worth waiting for). As we waited, the staff went into overdrive: They ordered food (they knew all the restaurants in the area were also without power), distributed flashlights, and provided much-needed information and moral support.
As we helped ourselves to the impromptu (complimentary) buffet, the power came on and we checked in.
In short, we are always treated very well here. Nobody does it better!
June 2, 2014
Rated 5.0 out of 5.0 by challberg8 Great Stay!
The hotel and staff were exceedingly welcoming and pleasant which always makes my stay a better experience. The nighttime reception was a nice surprise and the breakfast was complete with options. Overall a great stay!
May 27, 2014
Rated 5.0 out of 5.0 by Grandma 2 Comfortable bed and great service
This hotel is clean, safe, and very friendly. The staff is helpful when needed and they want your stay to meet all your needs. It is located with easy access to other places in Omaha.
May 23, 2014
Rated 5.0 out of 5.0 by chief1154 Outstanding staff
I have nothing bad to say about this Holiday Inn Express. Staff are outstanding, especially at front desk. I had to extend my stay due to med condition and emp went out of her way to transfer me to a room right near room I was in(could not stay in same room due to reservations) and that was very important. Also offered to have someone assist me. "Happy hour" excellent bonus. If I could make one suggestion it would be to lower amount of rewards points needed for a night. Several others in Omaha require 15k so maybe adjust to 20k. 25k points similar to whats charged in parts of NY where room rate is much higher. In any case, I come to Omaha on average 3-4x per year and plan to continue to stay at this hotel. Anyone who isn't pleased here probably can't be pleased anywhere.
May 19, 2014
Rated 5.0 out of 5.0 by buffs Awesome friendly place to stay.
The staff is always so accommodating when we stay at this Holiday Inn Express. We enjoy our time in Omaha because the staff makes it worry free for us. !!!
May 18, 2014
Rated 5.0 out of 5.0 by DorothyB Omaha
Everything was wonderful. Nice to have Bodyworks toiletries! Wine
May 14, 2014
Rated 4.0 out of 5.0 by Dank1 Great service
Staff was friendly and very helpful in recommending restaurants and local entertainment.
May 12, 2014
Rated 5.0 out of 5.0 by adz123 great place to stay
very friendly staff, and comfortable clean rooms. best hotel breakfast i've had in a long time
May 8, 2014
Rated 1.0 out of 5.0 by Tired Fireman Fire, Fire, Fire...
Poor... Nothing like waking up to a fire alarm at 3:33 am due to the Hotel staff
May 6, 2014
Rated 3.0 out of 5.0 by Jay30NDSU Poor room / good staff.
A/C / heater unit in room wasn't working first night which meant no air movement in the room. Got pretty hot and stuffy in the room (window wouldn't open). Let front desk know about it but wasn't offered any alternative. Problem was fixed next day by taking the digital thermometer out but this meant AC either ran all night or not at all. Also the gym treadmills were not working. Apparently I wasn't the only one with this issue. Walls are thin and could hear people running around above me. Not what I wanted on a business trip.
Staff is nice, located in a good area and the happy our is appreciated. I would stay there again but just had a bad start to the week long stay.
May 5, 2014
Rated 5.0 out of 5.0 by LQgal Excellent Stay
We stayed here for a soccer tournament and it was excellent. Clean hotel and room. Superior staff - friendly and helpful. Nice happy hour in the evening to relax. Great variety of breakfast options in the mornings. Very quiet at night. Comfortable beds. Easy to get in and out of the hotel. I would highly recommend Holiday Inn Express Omaha West to anyone and everyone.
May 5, 2014
Rated 5.0 out of 5.0 by fireandice27 Great place to stay
The Holiday Inn Express West in Omaha Ne was a great place to stay.
May 4, 2014
Rated 4.0 out of 5.0 by sjb222 Nice place to stay
As with all Holiday Inn Express hotels that we've used, this one met our expectations, with regards to the friendly staff, the cleanliness and amenities. However, I did not rate it at 5 stars because of a problem with the heating/AC unit in our room. I'm sure it was an isolated problem and probably fixed by now. Otherwise, it's a great hotel. I would recommend it to anyone staying in Omaha.
May 4, 2014
Rated 5.0 out of 5.0 by wxmanunr Great Stay
Clean, comfortable, and great staff. Breakfast rocked. Front desk was great.
May 2, 2014
Rated 5.0 out of 5.0 by Marla24 great staff
Phone conversations were polite and helpful. Very polite while we were there. Great stay.
April 24, 2014
Rated 5.0 out of 5.0 by TonyT49 Comfortable and accepted pet
Nothing to say with the exception that it was a pleasant and comfortable stay for me and my 5.5 pound dog. Quiet. Breakfast value is exceptional in comparison to other hotels I've stayed at: Hampton Inn, Courtyard.
April 18, 2014
Rated 5.0 out of 5.0 by jim of SF good weekend trip
nice property and great service. Nice upgraded family room and a relaxing guest appreciation happy hour. This is one of the nicest Holiday Inn Express locations I visit.
April 16, 2014
Rated 5.0 out of 5.0 by DebSColo Super quick trip, Excellent Customer service
Excellent customer service. Sadie your are the best!
Sadie went above and beyond by printing out directions to the place that was holding the birthday party we were going to. I went out for a bag I forgot and she had printed out directions for us! You need more employees like Sadie!
April 9, 2014
Rated 5.0 out of 5.0 by Love2Travel26 Great stay at HI Omaha West
We received a wonderful greeting upon our arrival and the staff were consistently friendly; good referrals were made for nearby restaurant and shopping. The manager was extremely helpful in accommodating our needs and what a friendly gal! We will definitely stay here again during our next visit to Omaha.
April 8, 2014
Rated 3.0 out of 5.0 by Amy47 Efficient and Clean
Hotel experience was efficient and the facilities were very clean. Mattress on sofa bed needs replacement.
April 5, 2014
Rated 5.0 out of 5.0 by Marita2222 Beautiful hotel!
We have stayed here before and we always find this hotel pleasant, clean and relaxing. The staff are always friendly and helpful. The beds are always clean and comfortable. The breakfast is well stocked with plenty to choose from. The only place we stay in Omaha!
April 2, 2014
Rated 5.0 out of 5.0 by JMK25 This one will be at the top of my list next time I'm in town.
Our family stayed one night with the intent of relaxing on our way home during a long trip. This place was very clean and comfortable and the staff were very attentive. It was also QUIET, which was very nice. Hotels like this truly give you your best value when there are no extra charges for breakfast or internet. I'll call this place first the next time I need to stay in Omaha.
March 27, 2014
Rated 5.0 out of 5.0 by outoftownonbusiness First time to Omaha
Welcomed with a smile! Very friendly staff. I would stay here again!
March 24, 2014
Rated 5.0 out of 5.0 by RSIB great staff
Outstanding staff if you let your staff down and the go else where you will hurt you company keep them happy so they stay.
March 22, 2014
Rated 5.0 out of 5.0 by buffs Outsstanding staff but need new breakfast menu
The staff at the Omaha West Holiday Inn Express is excellent. I can not praise them enough. It is always a joy to stay there. If I were to make any suggestions it would be for all Holiday Inn Expresses. The breakfast bar does get a bit boring after a while. It is the same at all establishments. may be it needs a bit of change once in a while.
March 20, 2014
Rated 5.0 out of 5.0 by patience1979 Great place to stay
Very nice place to stay. We had a great time even with 2 kids getting sick at 2 different times.
March 13, 2014
Rated 5.0 out of 5.0 by zeric Very nice experience
This was a clean hotel with very courteous staff and a great breakfast. I would definitely stay here again.
March 12, 2014