Rated 4.7 out of 5 by 133
Rated 5.0 out of 5.0 by RSIB great staff
Outstanding staff if you let your staff down and the go else where you will hurt you company keep them happy so they stay.
March 22, 2014
Rated 5.0 out of 5.0 by buffs Outsstanding staff but need new breakfast menu
The staff at the Omaha West Holiday Inn Express is excellent. I can not praise them enough. It is always a joy to stay there. If I were to make any suggestions it would be for all Holiday Inn Expresses. The breakfast bar does get a bit boring after a while. It is the same at all establishments. may be it needs a bit of change once in a while.
March 20, 2014
Rated 5.0 out of 5.0 by patience1979 Great place to stay
Very nice place to stay. We had a great time even with 2 kids getting sick at 2 different times.
March 13, 2014
Rated 5.0 out of 5.0 by zeric Very nice experience
This was a clean hotel with very courteous staff and a great breakfast. I would definitely stay here again.
March 12, 2014
Rated 5.0 out of 5.0 Best Staff Ever
I stay in a lot of Holiday Inn Express facilities. This is my favorite, primarily because the staff is the best I've ever encountered: friendly, helpful, engaging, accomodating. I have stayed twice, and thought perhaps my first experience was an anomaly, and the staff would not be as friendly the second visit - but they were.
Whenever work takes me to the Omaha area, I will choose this Holiday Inn Express - because of the staff
March 7, 2014
Rated 5.0 out of 5.0 by Redridgeback Excellent choice in hotel
Staff is extremely nice and helpful - great customer service skills! Clean room, clean lobby/dining area. Best breakfast choices I have seen. Will come back here every time.
March 7, 2014
Rated 5.0 out of 5.0 by Kraig One day stay became two due to weather
I have stayed here on a number of occasions. I come back because my first stay was memorable - an eight day stay due to a snowstorm late in a planned four day stay. I was treated well, and enjoyed giving back by helping them serving customers needs too. This time weather played a factor to "an extended stay" of two days vs one. Again, I felt they exceeded my expectations. Tasha and her team are great. I planned a meeting in June during my stay, and met a new meeting event coordinator. Look forward to future stays in Omaha, all will be at this HIE!!!
February 24, 2014
Rated 4.0 out of 5.0 by Drew88 Thanks for the night
Very nice,great location for Customers and Entertainment.See you next trip to Omaha.....
February 15, 2014
Rated 5.0 out of 5.0 by RH J Perfect Date Night
Staff were very accommodating and friendly. Room was great! Bed was very comfortable. Drinks had a good selection for social hours 6-8. Breakfast had a great variety of good food. location and price cannot be beat
February 10, 2014
Rated 5.0 out of 5.0 by Non-ya Staff
excellent staff , they remembered me from previous visits very welcoming.
February 9, 2014
Rated 3.0 out of 5.0 by FE69 Very nice room but not so good breakfast.
The staff that was working the night shift and day shift were very professional and helpful. The hotel advertises breakfast until 9:30 a.m and I showed up at 9:12 a.m but most of the hot food was already gone and not being restocked. The lady working the breakfast bar had no idea how to fix the pancake machine and wasted six bags of batter.
February 5, 2014
Rated 4.0 out of 5.0 by mama P furniture
chairs placed around table in the room were in poor repair. The arms of the chairs were loose and the chairs themselves were not sturdy
February 3, 2014
Rated 5.0 out of 5.0 by chief1154 preferred omaha hotel
excellent hotel. staff very friendly and accomodating. definitely plan to return here
February 2, 2014
Rated 5.0 out of 5.0 by brenriem comfortable bed, great service, wonderful breakfast
Great stay, clean, comfortable, love the bed! Slept great and enjoyed the room, the breakfast had a great variety, the pool was fun and we'd definitely come back if in the area again!
January 29, 2014
Rated 4.0 out of 5.0 by robadk88n2010 Great location
The room was very comfortable. The hotel was very quiet.
January 27, 2014
Rated 5.0 out of 5.0 by Buzzword21 Great location and service
convenient location, clean, friendly staff, would stay there again.
January 23, 2014
Rated 5.0 out of 5.0 by Meeny Great Place
This is a great motel with a very friendly staff. Good night of sleep and good breakfast
January 22, 2014
Rated 5.0 out of 5.0 by KRRoadWarrior Great service!
Great location, service and amenities! The hotel staff is very attentive to your needs. The breakfast bar has a great selection of fresh items. The hotel grounds are clean and neat.
January 20, 2014
Rated 5.0 out of 5.0 by Photobug_sjb Great stay
We stay at this Holidayy Inn Express often, as our daughter lives close by. This was the first time staying with our two dogs. We were given a back room closest to the back door so we could easily take the dogs out. Everything was great except for the weather. I am sure that HIE would do something about that if they could. Taking the dogs out when the temperature was -13 with -33 wind chill was not much fun, but coming back to a great room with a comfortable bed was worth it. The bed in this room was great. I usually don't sleep very well when away from home, but I really did this time. I might have to request this room next time. Thanks HIE for a wonderful stay.
January 12, 2014
Rated 4.0 out of 5.0 by randy131516 Lots of pillows to choose from
I like how I can pick the soft or firm pillow and don't have to bring a pillow from home. And soft towels, not rough and scratchy.
The lamp between the beds was difficult to turn on, either a switch going bad or the new CFL lights.
January 8, 2014
Rated 5.0 out of 5.0 by speedracer Stay Here
Great place, close to many amenities, clean, friendly, and convenient.
January 6, 2014
Rated 5.0 out of 5.0 by StarsFan8254 Awesome stay
My wife and I picked this location for a night get away from our 7 children. The manager went above and beyond all our expectations. As we checked in we were greeted with a nice card and bottle of champagne which was totally unexpected but the manager is the key to the warm glow of this hotel. We can't wait to visit again. My wife and I were so impressed and treated like royalty so we have decided to make this place our date night destination on a regular basis. Thank you for the much needed rejuvenation.
January 6, 2014
Rated 5.0 out of 5.0 by NTxITGuy Good hotel over Christmas
Had a good experience in this hotel over Christmas 2013. Friendly staff, great bed, nice amenities and a clean, comfortable room. Easy to check in and out on a major holiday, and everything was handled so well. The cookies in the lobby at check-in were delicious!
January 3, 2014
Rated 5.0 out of 5.0 by liottleoen we love this place
we have stayed there for the past 9 yr's love everything about them. the bad thing the rooms need updating!!!! everything seems to be falling apart. the king bed very comfortable, the pull out sofa not so.
January 1, 2014
Rated 5.0 out of 5.0 by TwinCitySteeler Great service
The staff at holiday in express west Omaha is always very courteous and friendly. Their service is second to none and I would come back time after time.
December 30, 2013
Rated 5.0 out of 5.0 by Susa Very nice-Comfortable
Great staff and very clean. The hotel is quiet and the location is great.
December 30, 2013
Rated 5.0 out of 5.0 by Lulu75 Great Stay
We stay so often at the Holiday Inn Express on 178 and Wright street in Omaha, that they know us by name and sight and are always accommodating and provide excellent service.
December 30, 2013
Rated 4.0 out of 5.0 by 40dwb Quiet & comfortable.
Overall experience good with the exception the desk clerk acknowledged we had a prepaid room, but we were charged twice for the room. The day manager did successfully reverse the double charge. They notified me after taking with my bank & the transaction was reversed. Returning this week for another 2 days.
December 26, 2013
Rated 5.0 out of 5.0 by OurFamily2013 Very friendly staff
The staff was very friendly and helpful. Overall it was a good experience. I do, however, have 2 not so positive things. The 1st, the .pillows were very uncomfortable. I know everybody's preference in pillows are different so it could have just been me, but they were very flat & I got little sleep because of them. Second thing, the room was clean but smelled dusky. We got used to it after being in there awhile but the jeans I wore the 2nd day that I had laid on the shelf smelled like the room for quite awhile after we left. I did like the location of the Hotel. There's several places to eat around it. The staff always asked how we were doing as we came & went & the included breakfast was good. I have stayed here several times before & have always been completely satisfied. Will definitely stay again because thunk the room we were in was just a fluke.
December 22, 2013
Rated 5.0 out of 5.0 by shaemarks94 Excellent Room with great view.
I love this hotel. The room was warm. It was freezing outside. My room looked over the front desk. I had a HDTV. The room was spotless. Everything was clean, the hallways, elevator, banquet room. The lobby had a nacho snack bar with meatballs at night. In the morning there was a hot breakfast with sausage and muffins. My room was bigger than my apartment. I didn't want to leave. The staff was friendly. Everyone should get a promotion-but if they did that no one would be there. If your looking for a hotel in Omaha-stay here. I wish I was there right now.
December 11, 2013