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Rated 4.7 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Fantastic room and staff This is a fantastic motel. We always stay here when in Omaha. Tasha, the manager, always make sure our needs are met. We really enjoy our time there. If I were to have any negative it would be that the heating unit is noisy. I did not mention this to staff cause felt everything else was awesome. November 27, 2013
Rated 3.0 out of 5.0 by horrible bed Its not as clean as the other places I have stayed in. The bed had a dip in the middle. The ac unit vibrated all night November 14, 2013
Rated 2.0 out of 5.0 by Comfortable beds, beware of billing The rooms were nice, beds comfortable. Overall the stay was nice. The pool had way too much chlorine eyes burned after 30 mins in the pool. Beware if you try and pay in a different form or card then what you reserved your room with. We did and they charged both our cards then when asked about the charges they proceeded to charge me 2 more times. So over all we were charged 4 times for our room. After many phone calls/headaches we finally got it figured out but they definitely need more training at the front desk. Pay cash would be my recommendation. November 14, 2013
Rated 5.0 out of 5.0 by Clean and Quiet We wanted to be close to Lakeside Hospital for medical reasons so we chose Holiday Inn Express because of its good reputation. We were very pleased with the clean, comfortable rooms. It was quiet and we had a good night's sleep November 12, 2013
Rated 5.0 out of 5.0 by nice place to lay down This is a very nice HI Express. The room was clean, the staff friendly and courteous, and good location. It was a little pricier than i am use to for a HI Express but, overall a good experience. On Wednesday evening they have free food and every evening free beer and wine. This I appreciated as i like to have a couple drinks after work to smooth out the rough edges and with this i did not have to worry about driving. I am a gold member and received a free upgrade to a suite as well. 5 stars. November 5, 2013
Rated 5.0 out of 5.0 by great service Staff was very helpful! Asked staff for extra pillows and they gave us really comfy ones cheerfully! October 24, 2013
Rated 5.0 out of 5.0 by great accommodations/1 most comfortable bed, great breakfast, the happy hour was great and staff was most accommodating. Would definitely stay there again if in Omaha. October 24, 2013
Rated 4.0 out of 5.0 by nice weekend hotel very nice stay. a little noisy in the halls late at night that woke me up. but the rooms are very clean and comfortable. More fruit choices would be a nice addition at breakfast. Tried to use the QR code to sign up for the IHG rewards club but the link was down. October 23, 2013
Rated 5.0 out of 5.0 by Convenient to family in Omaha I always stay at the Holiday Inn West when I am in Omaha and will recommend it to anyone traveling this way!! The location is so convenient to my son's home when I visit his family. The rooms are always clean and comfortable. Breakfast is full of great choices for anyone's taste...hearty or light. Coffee is very good which is important to me. Hallways are clean and building is quiet which is super after spending time with three little boys!! WHEW!! The staff is always friendly and professional...ready to please. October 17, 2013
Rated 5.0 out of 5.0 by friendly staff offered discount for event we were attending. (junkstock) enjoyed the happy hour each evening, where we could plan our next days strategy, over a cold one. October 16, 2013
Rated 5.0 out of 5.0 by Staff is awesome! The staff at this location continues to blow away competition for customer service. They are incredible. If you get the chance to work with Tyler, I promise you that your day will be instantly better. Its a real skill to make such a typical thing like checking into a hotel such a good experience. He is an awesome employee who defines professionalism. I hope this place takes care of him because with all the business travelers who come in on a weekly basis...someone is sure to snatch him up. I look forward to another visit in a couple weeks. October 15, 2013
Rated 5.0 out of 5.0 by Friendly Staff and great shower Best shower of any stay in recent memory. Staff was very friendly and very helpful. October 15, 2013
Rated 5.0 out of 5.0 by Hotel staff was very friendly. Rooms, pool area and breakfast area were very neat and clean The hotel property was very nice and in a great location. All amenities were very good. October 7, 2013
Rated 5.0 out of 5.0 by NIce Relaxing Stay This is a very nice hotel a little out of the way but worth it. We checked in and were told that we got a free room upgrade from a king room to a mini suite. We didn't ask questions we just said thank you, The pool needs to be warmer it was ice cold, but the hot tub was wonderful. Overall it was a very nice place to stay. October 6, 2013
Rated 4.0 out of 5.0 by Great Location King size bed seemed more like a small queen but was comfortable. Room was very nice and clean. Location was great. This was 2nd stay will come back. Wish pool was more kid friendly.. Service and employees were great. Thought stay was alittle high-- October 4, 2013
Rated 5.0 out of 5.0 by Consistenly outstanding service and attention This is our go to hotel in Omaha. Over 4 separate stays the staff have displayed the same high levels of courtesy, friendliness and competence that make me feel welcome, cared for and confident that any issue would be resolved immediately. The breakfast and managers reception offerings are excellent and the staff who manage these areas are personable and efficient. The rooms are spacious and have everything are likely to need. The location is excellent - set back from the main road it is quiet and relaxing yet still within walking distance of many restaurants and shops. 1st class in every way. October 4, 2013
Rated 5.0 out of 5.0 by Stay in Omaha I travel a great deal for work. This, I thought, was just another Holiday Inn Express like so many others, I've stayed at. I was pleasantly surprised. The facility was very clean, the people were pleasant, and the stay was just great. When I'm in this area again, it will be the first place I will consider staying. I plan on telling my coworkers of the hotel. Thank you September 28, 2013
Rated 2.0 out of 5.0 by Disappointed This used to be our favorite place to stay. We've booked here twice a year or the last few years but this last stay was very disappointing! The t.v. was broke in the first room, the 2 different sets of key cards didn't work for the next room they transferred us to, and in the final room (which they upgraded us to a suite) had sticky carpet between the 2 beds and the paint was peeling off the walls in the bathroom. Also, when I took my kids swimming, a group of adults came in drinking beer and playing rough in the pool. My kids didn't swim very long because they were afraid of getting hurt. I will no longer recommend this hotel to my friends. September 25, 2013
Rated 5.0 out of 5.0 by The best staff This location continues to have some of the best customer service that I have ever had. September 22, 2013
Rated 5.0 out of 5.0 by Sweet Stay! Again, Lauren, Tasha, TJ and Tyler all AWESOME!! Tyler let us hook up the Husker game on the big screen through our computer cause they don't get the big 10 network. One big room full of happy Nebraskans!! Slept like a baby and had no issues. Great stay! September 5, 2013
Rated 5.0 out of 5.0 by Another Great Stay We stay here often and have never been dissapointed. We love the recent updates to the lobby and the breakfast area. Rooms are clean, comfortable and quiet. Breakfast is great. Staff is always helpful and friendly. Alicia took great care of us as always (sorry we missed seeing Tasha though). Thanks again! September 4, 2013
Rated 5.0 out of 5.0 New Hotel Really enjoyed the newness feeling of this hotel. Upon walking in it was apparent that the staff was ready for me and was willing to do their part to ensure my family had an enjoyable stay. The location was actually a mistake because I booked too far to the west (had another location in mind) however, this was an accident I didn't mind because I found the gem of a hotel here. I will definitely book here again! September 3, 2013
Rated 5.0 out of 5.0 by Love this place, wouldn't stay anywhere else in town!!! I love this hotel. It is SUPER clean and has a super-friendly staff. PET FRIENDLY and very comfortable. AWESOME HOT breakfast - bacon, omelets, pancakes, as well as cereal, bagels, etc. Have a complimentary happy hour - wine, beer, snacks. Excellent and nice lounge area , field to the side of building where dogs can run. I ALWAYS STAY HERE when I am in Omaha! August 29, 2013
Rated 5.0 out of 5.0 by Another Great Stay Once again, the welcoming staff at the Omaha West location made our weeklong stay a pleasure. They create an atmosphere where you feel as though this is your second home. Keep up the great work. August 29, 2013
Rated 5.0 out of 5.0 by Great Stay Was treated great from the time we checked in. Received a little snack and beverage, plus a very nice welcome bag once we were in our room. Had a free upgrade on the room and it was great. Nice, comfortable bed. Love the free wine and beer in the evening, plus the breakfast tasted really good too! August 28, 2013
Rated 5.0 out of 5.0 by Very Impressed We will stay again at this location. Clean, friendly staff, nice pool area, good breakfast, and complimentary snacks/beverages in the evening! August 18, 2013
Rated 5.0 out of 5.0 by Comfortable bed and clean room Our bed was comfortable and the room tastefully decorated. Everything worked well in our room and it was all very clean which is one of our concerns. We recommend and would stay at Holiday Inn Express (Omaha West) again! August 17, 2013
Rated 5.0 out of 5.0 by Terrific place to stay From the first contact with the hotel until the day we left, everything was great! The staff was always warm, welcoming, and ready to help you out. Tasha bent over backward to make sure things went smooth with my and my wife's soccer teams. Rooms were clean and had plenty of space. Breakfast was good and warm. The entire staff was very accommodating. Great Stay! August 16, 2013
Rated 5.0 out of 5.0 by Great service Excellent helpful staff very clean hotel great breakfast pool happy hour August 16, 2013
Rated 5.0 out of 5.0 by Great New Find! We will definitely recommend this hotel to everyone! We had been attending the Balloon & Wine festival and got to the hotel very late. We were greeted by Melissa at the front and she was so helpful and happy. Our rooms were wonderful and the beds were quite comfortable. We will be back again next year. Thanks! August 15, 2013
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