Rated 4.0 out of 5 by 64
Rated 2.0 out of 5.0 by travel basketball Could not use shower; cold water and would not turn off; no resolution
We stayed here for one night for a basketball tournament. It is a nice property and the workers were friendly. The breakfast was good. Our bad experience started when we woke up Saturday morning. Four of us needed to shower and when the first person was done the shower would not turn off. The water was luke warm to start and became cold. We called the front desk to report it and the front desk worker, not maintenance, came up to look at it. She could not turn it off either. The water ran full blast in our shower for two hours before we left and who knows how long after we left. She offered to move us to another room but we had an hour to get to the basketball game and no time to pack up move unpack shower etc. so that was not an option at all. We were NOT offered any type of a discount or complimentary voucher or anything to offset the fact this was unacceptable. Two people showered, two could not. We paid full price. Bad stay.
January 14, 2014
Rated 4.0 out of 5.0 by ASL66 Surprisingly Quiet
The location was fantastic - pretty much anything you want was nearby. I was worried when our room was right next to the elevator that there would be a lot of noise. Surprisingly enough, it was quiet! The one HUGE drawback was all of the hair in the tub that my husband found and cleaned out without telling me - until right now. Apparently there was quite a bit.........not just one or two strands.
January 8, 2014
Rated 4.0 out of 5.0 by Ccnice1 Good continental breakfast
The breakfast room was nice and free continental breakfast was good. The pool area was large with big hot tub. Rooms were also large enough for 5 guests. Staff was courteous and helpful. Only complaint was the bathroom could have been cleaned more thoroughly.
January 8, 2014
Rated 5.0 out of 5.0 by Vantero Everything excellent, as have come to expect
Our stay here was excellent, as usual. The staff were friendly and attentive, and made an effort to find a place for me to plug in my car overnight. The pool and hot tub is pretty nice for a chain hotel. The fitness center is just a treadmill and orbital in a small room with a TV, but good enough for a quick cardio workout. The room was clean, the bed was decently soft, everything in it worked. The complimentary breakfast buffet is the same quality as all the Holiday Inn Express chain, not 5 star but certainly pretty good. The free buffet here blew away the paid breakfast buffet I attended for a family gathering later in the morning.
Overall, there was nothing to complain about, even if I was looking for something. Everything was great.
January 7, 2014
Rated 4.0 out of 5.0 by travelyosh good overall, but....
I always use the pool area when I travel. In the morning between 7 and 9 the pool are had not been picked up from the night before. There were towels around the pool and bits of food etc. The room , food and stay were fine, but even a casual walk thru by any staff person could have cleaned up the pool area in 5 minutes.
January 2, 2014
Rated 5.0 out of 5.0 by Flightsdelayed Flights Delayed
Clean, quiet and comfortable, good breakfast, need Dannon Greek Yogurt.
January 2, 2014
Rated 5.0 out of 5.0 by Bren77 Spacious rooms and great breakfast
I was very pleased with the size of the rooms which included a refrig and microwave in the room. I did not use the pool, but it was adequate for the boys. The morning breakfast was great and an added bonus to our stay. Thank you for an enjoyable two evenings!
January 1, 2014
Rated 4.0 out of 5.0 by Annabandana40 Home for the holidays
We chose the HI Express in Onalaska on the recommendation of a family member who stayed here. We found it a very nice place to stay, although it was hard to figure out where to turn to gain access to the drive and parking lot. My only disappointment was regarding what choices we had for breakfast on Monday, the 23rd. There was no choice of breakfast meat (i.e. Sausage or Bacon), and there was only vanilla yogurt in the regular (not light) category. I have stayed at several HI Express locations this year and found them to have much more variety. Overall, it was a pleasant stay and I would recommend this for the location---close to mall and restaurants.
December 26, 2013
Rated 5.0 out of 5.0 by Elizabeth5 Great experience!
My three siblings and I stayed here for two nights. It was comfortable, roomy, clean and the staff was very helpful when we had a problem. Highly recommend!
December 11, 2013
Rated 2.0 out of 5.0 by John743 DayShift front desk was great
When you let the front desk at night know that the coffee was empty, and their reply is give you a couple of cups and you can make it yourself. And it will take 20 minutes for her to make new coffee. I responded I will wait then she rolls her eyes at me pulls her I-pod ear phones out and acts like it was a bother to her. Let me set the stage. It is winter in Wisconsin and in the 20's (cold#.I have had a long day away from my home #1200 miles away# and all I wanted was a cup of hot coffee at 9pm at night. Only once was their hot coffee at 9pm out of the 6 days I was at this Holiday Inn Express. Also we were not recognized as IHG Gold members We never saw the manager at all! The dayshift front desk was awesome #Rita and Adrian#. Also one of pillow cases was stained when we first checked in. At breakfast one of the guests #teenager# sneezes all over the hot rolls and his mother did nothing #she was only to feet away from him.. The staff took care of the issue and threw them away, Guests (more than 2) showed up in the dinning area with no shoes on and went through the breakfast bar!!! After witnessing this I was done with breakfast at Onalaska Holiday inn express. Still no management?
December 6, 2013
Rated 5.0 out of 5.0 by Dog42 KIds loved the pool
Had an enjoyable experience at the Onalaska HIE over Thanksgiving. Room was very spacious; continental breakfast was delicious and keeping the kids entertained with the pool was a blessing.
December 2, 2013
Rated 5.0 out of 5.0 by RollTide13 An Incredible Experience
The staff at Holiday Inn in Onalaska provided a very warm welcome to our entire military group of 22. They were so accommodating, allowing us to have a birthday party in the breakfast area. The breakfast staff is so friendly every morning. We stayed a week and felt like we were at home. The front desk staff is always so friendly. Haley and Shiloh got us checked in quickly and made sure we had everything we needed. They were very helpful with finding great places to eat. The amenities at the hotel are great. There is a workout room and an indoor pool. The hotel is right in the heart of Onalaska with a lot of great food and fun in the surrounding area of Lacrosse. Thank you for your great service. We definitely plan to come back very soon!!
November 20, 2013
Rated 2.0 out of 5.0 by joe31 short of expectations
This property is getting a little out dated. We love the location and breakfast, but the overall property is lacking compared to other HIE properties in WI. The business center had no printer (twice in a month span), the exercise room was useless with all equipment broken, and the pool area was blocked by toilets sitting out in the hallway. If we are going to pay full price, I expect a fully operational property. WE SHOULD GET SOME ADDITIONAL POINTS FOR THIS STAY FOR THE AT BEST AVERAGE EXPERIENCE.
November 17, 2013
Rated 4.0 out of 5.0 by MNfamily1 Great service, location and stay
Great location in Onalaska, WI; breakfast was excellent each morning with a good selection to please everyone and variety daily. Room and beds were very comfortable and clean. All staff were professional and welcoming. Room size was great for a family of four.
Didn't use the pool or workout room so can't comment on these.
Our only issue was our first room the bathroom door wouldn't close and the toilet ran non-stop. Front desk moved us to a new room when requested. All staff were accommodating and professional throughout the stay. Very surprised by the first room considering the rest of our experience. We will be back.
November 16, 2013
Rated 2.0 out of 5.0 by JamesSD Strong chemical smell.
Very nice facility, but our room had a very strong, nauseating chemical smell to it. It appeared that perhaps one of the chairs had been cleaned with a strong solvent. Staff person agreed and moved us across the hall where there was still the chemical smell but much more tolerable. The next morning, the maid was mopping the lobby with a very pungent ammonia that again was sickening. Keeping things clean is wonderful, but you can overdo it.
November 7, 2013
Rated 4.0 out of 5.0 by disappointedmom1 Breakfast staff
The overall experience was good. The front desk service was great and helped us with all our need. The room was spacious and clean. But... the weekend ended on a sour note. We had to leave early in the morning for a game and missed breakfast. We got back to the hotel right at 10am and asked if we could still eat breakfast( which everything was still out) and the rude lady said we close at 10am. My kids and myself were able to grab some things, then she started taking the tray out of the warming area as we were trying to get something quick, she took the hot food and through it away. A man conplained and she brought out some sausage link that they didn't toss out yet. What a waste... I thought that the customer comes first.. Not there...
November 6, 2013
Rated 5.0 out of 5.0 by Katniss1234 Happy
Very neat, clean and comfortable. Staff was friendly and helpful. Breakfast was awesome--never used a pancake machine before. Pool was nice and warm and the hot tub was a nice size. First time in a long time I slept through the night, which means the beds were very comfortable and pillows were great.
October 28, 2013
Rated 3.0 out of 5.0 by SLT03 disappointed
I had to take a wet towel and wipe off dust from the alarm/radio and also from the headboards of the beds. Also found hair in the corners of the bathroom floor.
October 21, 2013
Rated 4.0 out of 5.0 by zmichigan Staff Service and Knowledge
Staff was very friendly and helpful ensuring I had what I needed
October 21, 2013
Rated 5.0 out of 5.0 by teen3344 Excellent place
Everything about the Holiday Inn Express, except the trouble I had accessing the Wi-Fi, was great. The rooms are very large and very clean. Comfortable, quiet. Everything I needed. The exercise room is small but I got there early enough and didn't have to wait although others did.
October 16, 2013
Rated 5.0 out of 5.0 by TORT2 Good experience
We were on a road trip traveling on the River Road to our home in Illinois. Happened to stop at this Holiday Inn Express for the night. The staff was friendly, the room clean and quiet, the bed comfortable and breakfast good. Also, the wifi service which is often weak at motels worked well. We left an item in our room, called the next day and they sent it to us. Over and above what they needed to do. Thanks to the staff. We would certainly stay here again.
October 3, 2013
Rated 5.0 out of 5.0 by Foxy64 Good Location - spacious room
We came to visit with our daughter who's attending UW-L and go on a family bike ride. The room was clean and very spacious which is very nice since most places are cramped with 2 queen beds. Was a little higher priced because of Octoberfest going on and couldn't get a UW rate. But we were happy to be close to the campus and not 25 miles away. The Pool was nice - water was a little cloudy so could use a cleaning but not extremely bad. Our bath tub drained very slow so had to wait a while for the water to drain before the next person could shower. But still had a nice stay. Would definately come back and recommend it to others.
October 2, 2013
Rated 4.0 out of 5.0 by Jdmiller345 Great Property
The Hotel was clean and immaculate. The staff was outstanding in their level of service. We enjoyed our stay and were sorry when we had to leave. The only negative comment I would make is the internet connection. I have satyed at IHG properties in Asia and everyone I have stayed in gives me at least a 5-10mb connection. Here we get a 1mb connection free and 2mb if we want to pay for it. This is not acceptable to me. I am a retired network engineer and always travel with a laptop. I need bandwidth to do my day to day activities on the net. The advertising on TV for this member of the IHG group is geared toward business men. To do their business they would also need to have a bteer internet speed connection. Internet access now days is not that expensive anymore. I personally have 30mb in my home. This is an issue I feel needs to be addressed. Why can I get great speed in Asia and not here in my own country? Other then this one concern the hotel was an outstanding value for the money.
October 1, 2013
Rated 5.0 out of 5.0 by howdidIgettobeover50 I will be by again next year
I have really enjoyed Holiday Inn Express across the country, I love the free breakfast, most have pools and whirlpools, the cost is reasonable, wifi works, the staff is nice, rooms are clean, beds are good, after a 3 week road trip with a different HI Express or HI every night, there was not one day I regretted not staying at HI or HI express.
September 27, 2013
Rated 5.0 out of 5.0 by Roadtripfam Great Stay!
Was very pleased with this Holiday Inn Express. Room was clean and nicely furnished and very quiet. Beds were comfortable and bathroom was up to date and clean. Breakfast was delicious with lots of choice including the ever so yummy cinnamon rolls! Pool was great, the kids very much enjoyed themselves. Will definitely stay here again on return visits to La Crosse. Thank you very much for taking care of your hotel and you customers!
September 27, 2013
Rated 5.0 out of 5.0 by Mml58 Comfortable Bed
Very clean and quiet. I would recommend this hotel to anyone staying in the area. Close to the mall and many eating areas.
September 26, 2013
Rated 3.0 out of 5.0 by Mamacita2 Good location, housekeeping poor
This was our second stay at the Holiday Inn Express in LaCrosse, WI. The location/price is very nice and their rooms are comfortable and perfect our weekend visit to the city to see my son in college. The rooms facing the southeast have a nice view and it is very quiet. Unfortunately I found the cleanliness of our room to be poor. The toilet had obviously not been cleaned before our arrival and one of the beds had numerous hairs on the sheets. The shower curtain smelled of mildew. The staff at the front desk was wonderful about making things right. She changed the bedding and switched the shower curtain immediately. She then offered to refund a portion of our room rate. Because of her response I will stay again. All-in-all this would be a good place to stay.
September 20, 2013
Rated 5.0 out of 5.0 by Nonickname10 NO TITLE77
Rooms very clean and well appointed. Staff cheerful, polite and welcoming. Breakfast warm and tasty. Overall an excellent place to unwind and relax after a long day on the road. Our second stay in this hotel and hopefully not our last.
September 19, 2013
Rated 5.0 out of 5.0 by SAT53 Enjoyed staying at this Holiday Inn Express
The room was great. It had a sofa and sitting area separated from the bedroom. Nice large flat screen TV. The room was decorated nicely and the furniture was fresh and clean. The bed was super comfortable with a choice of firm and soft pillows. The shower was large and furnished with nice smelling shampoos and soaps. We were traveling with our family dog and it was appreciated that dogs are welcome there.
The hotel is adjacent to an Olive Garden (same parking lot). It is also located in a shopping area with many other restaurants to choose from. We ate down the block at Ciatti's which was excellent.
We would recommend staying at this hotel.
September 9, 2013
Rated 4.0 out of 5.0 by collegeparents2 Another good stay
This is our third visit to this hotel and we have always been satisfied with our stay. The desk staff at both check in (9 pm) and checkout the next morning had smiles, were friendly and helpful. Wish the price was a little more competitive with other facilities as this is higher priced; but I guess you get what you pay for. We will be back.
September 3, 2013