Rated 4.2 out of 5 by 112
Rated 3.0 out of 5.0 by 4deer poor desk assistance
was not recognized as a member, did not recieve room that i booked
April 29, 2014
Rated 3.0 out of 5.0 by da bearscubs bears
little or poor internet connectivity, called front desk and told to call tech support to resolve rather than hotel staff offer to do or to have alternate or more reliable internet provider
April 28, 2014
Rated 5.0 out of 5.0 by barbara61 Helpful Employee
I would personally like to thank Rita for the courtesy she extended to me and my family during the many stays for our business and holiday stays.
April 24, 2014
Rated 5.0 out of 5.0 by barbara61 My home away from home.
I would like to thank Shawn, the manager, for hiring the best staff to cater to the guests. Shanoa, Liz, Emmy, and Adrian are so helpful and familiar with the area which is so helpful to my business trips.
April 24, 2014
Rated 5.0 out of 5.0 by Gizmo07 Outstanding Staff
Of all the places I stay each year the Onalaska site is the best. The staff treat you like family and go beyound standard help to make your stay outstanding.
April 23, 2014
Rated 5.0 out of 5.0 by Rose U Great place to stay.
Always enjoy our stay here. Staff is always cheerful and helpful and the breakfast is very good.
April 19, 2014
Rated 4.0 out of 5.0 by ftg7 Great staff, flexibility, might need some cleaning/updates
We've stayed at many HI Expresses, but honestly haven't ever seen one that needed this much cleaning, paint, etc in all the common/public areas, around room's entry. For the asking price per night, possibly this is slated for minor updates in the near future?
March 20, 2014
Rated 3.0 out of 5.0 by jem1974 March 15th & 16th
The hot tub was broken.....there was no heat coming from it at all. Not knowing this and having fibromyalgia, it was one of the main reasons I wanted to go in the hot tub. It was lukewarm at best. There were also no towels in the pool either of the 3 times we visited the pool area.
I also was not recognized as a priority club member. Another reason I choose to stay at Holiday Inns so I can get points. Very frustrating. I had to remind them to give me my points. Usually I get something in my room key card recognizing me as a member. Not here.
March 19, 2014
Rated 3.0 out of 5.0 by golfpro Older hotel. Average shape.
No mention of Platinum Club, no water or snack bag offered at check in.
For the price, decent value.
March 11, 2014
Rated 5.0 out of 5.0 by James C. Great experience all around.
After traveling over 12 hours from West Virginia, with two pets, my wife and I stopped at three different locations looking for a place to rest before reaching our final destination in South-Central Minnesota. After speaking with the front receptionist, she answered all of our questions and helped ensure we had everything we needed for our stay that night. We had an easy time relaxing in the hotel room, and it was close enough to the entrance where we wouldn't have to take our belongings a long way to get to our room, or the car when we left. Definitely will recommend Holiday Inn and this location in the future to anyone traveling.
March 7, 2014
Rated 5.0 out of 5.0 by gabx Great place
Great place for the money. Good Breakfast, clean and convenient with easy access to highways. Very comfortable rooms.
February 23, 2014
Rated 2.0 out of 5.0 by CBS99 I'll be looking elsewhere next time
My room was OK - nothing great. The heating was "off", had the air on in (in the middle of February) and I could feel it coming out, but the room felt like a sauna. My primary dislike is the workout facilities, I'm not sure they could get any cheaper. I'm at a loss for why a brand this big would allow it's owners to buy such cheap junk. No complaints about the staff - they were all friendly and helpful, it's the facilities that drag this one down.
February 16, 2014
Rated 4.0 out of 5.0 by BananaManSam Good Value
This is my hotel of choice when visiting La Crosse due to it's relatively inexpensive rates and quick access to the highway. The hot breakfast isn't anything to write home about but there is a Starbucks nearby that helps with that. Staff is always friendly and rooms are large.
February 15, 2014
Rated 5.0 out of 5.0 by falano Great location
When in LaCrosse, we always try to stay at this Holiday Inn Express location.
We view this as a great location, clean and comfortable hotel , that is both restful and reasonable.
February 7, 2014
Rated 4.0 out of 5.0 by viking dude dirty carpet
good location, nice bed and pillows. However, the carpet was Very Dirty and there was actually a dirty white sock behind the desk chair against the wall that the cleaning person obviously didn't see. The room couldn't have been vacuumed very good cause the sock would have been easily seen had they vacuumed around the table and chairs.
February 2, 2014
Rated 5.0 out of 5.0 by RichieBB Good value!
Love this hotel! Stayed here several times, but the hot tub always seems cool in AM !
January 24, 2014
Rated 5.0 out of 5.0 by Stacey33 Friendly staff and warm and inviting room
My son and I stayed at The Holiday Inn Express for 2 nights. Friday and Saturday as we had a basketball tournament in Onalaska that weekend. The front desk people were very friendly when we checked in. The room was warm and inviting. The continental breakfast was great! So much to pick from and there was more than enough for everyone. The coffee was great!! The kids enjoyed the pool and hot tub. Anytime I go out of town and need to book a room, I always look for the Holiday Inn Express!!
January 16, 2014
Rated 5.0 out of 5.0 by Basketball8 Great service, comfortable bed.
Great time. We were able to use the room off the lobby for our team to gather after their tournament for pizza and socializing. Everyone had fun in the pool. The breakfast was fantastic: besides cereal, you could make pancakes, have muffins, omlets, cinnamon rolls, yogurt, toast, bagels. There was more that I can't even remember. The rooms were very relaxing. They were spacious and comfortable. Probably the most comfortable room I have had. Located close to shopping for anyone who wanted to do that. Plenty of food options close by.
The staff was wonderful. Friendly and very helpful.
Very nice, clean facility.
January 15, 2014
Rated 2.0 out of 5.0 by travel basketball Could not use shower; cold water and would not turn off; no resolution
We stayed here for one night for a basketball tournament. It is a nice property and the workers were friendly. The breakfast was good. Our bad experience started when we woke up Saturday morning. Four of us needed to shower and when the first person was done the shower would not turn off. The water was luke warm to start and became cold. We called the front desk to report it and the front desk worker, not maintenance, came up to look at it. She could not turn it off either. The water ran full blast in our shower for two hours before we left and who knows how long after we left. She offered to move us to another room but we had an hour to get to the basketball game and no time to pack up move unpack shower etc. so that was not an option at all. We were NOT offered any type of a discount or complimentary voucher or anything to offset the fact this was unacceptable. Two people showered, two could not. We paid full price. Bad stay.
January 14, 2014
Rated 4.0 out of 5.0 by ASL66 Surprisingly Quiet
The location was fantastic - pretty much anything you want was nearby. I was worried when our room was right next to the elevator that there would be a lot of noise. Surprisingly enough, it was quiet! The one HUGE drawback was all of the hair in the tub that my husband found and cleaned out without telling me - until right now. Apparently there was quite a bit.........not just one or two strands.
January 8, 2014
Rated 4.0 out of 5.0 by Ccnice1 Good continental breakfast
The breakfast room was nice and free continental breakfast was good. The pool area was large with big hot tub. Rooms were also large enough for 5 guests. Staff was courteous and helpful. Only complaint was the bathroom could have been cleaned more thoroughly.
January 8, 2014
Rated 5.0 out of 5.0 by Vantero Everything excellent, as have come to expect
Our stay here was excellent, as usual. The staff were friendly and attentive, and made an effort to find a place for me to plug in my car overnight. The pool and hot tub is pretty nice for a chain hotel. The fitness center is just a treadmill and orbital in a small room with a TV, but good enough for a quick cardio workout. The room was clean, the bed was decently soft, everything in it worked. The complimentary breakfast buffet is the same quality as all the Holiday Inn Express chain, not 5 star but certainly pretty good. The free buffet here blew away the paid breakfast buffet I attended for a family gathering later in the morning.
Overall, there was nothing to complain about, even if I was looking for something. Everything was great.
January 7, 2014
Rated 4.0 out of 5.0 by travelyosh good overall, but....
I always use the pool area when I travel. In the morning between 7 and 9 the pool are had not been picked up from the night before. There were towels around the pool and bits of food etc. The room , food and stay were fine, but even a casual walk thru by any staff person could have cleaned up the pool area in 5 minutes.
January 2, 2014
Rated 5.0 out of 5.0 by Flightsdelayed Flights Delayed
Clean, quiet and comfortable, good breakfast, need Dannon Greek Yogurt.
January 2, 2014
Rated 5.0 out of 5.0 by Bren77 Spacious rooms and great breakfast
I was very pleased with the size of the rooms which included a refrig and microwave in the room. I did not use the pool, but it was adequate for the boys. The morning breakfast was great and an added bonus to our stay. Thank you for an enjoyable two evenings!
January 1, 2014
Rated 4.0 out of 5.0 by Annabandana40 Home for the holidays
We chose the HI Express in Onalaska on the recommendation of a family member who stayed here. We found it a very nice place to stay, although it was hard to figure out where to turn to gain access to the drive and parking lot. My only disappointment was regarding what choices we had for breakfast on Monday, the 23rd. There was no choice of breakfast meat (i.e. Sausage or Bacon), and there was only vanilla yogurt in the regular (not light) category. I have stayed at several HI Express locations this year and found them to have much more variety. Overall, it was a pleasant stay and I would recommend this for the location---close to mall and restaurants.
December 26, 2013
Rated 5.0 out of 5.0 by Elizabeth5 Great experience!
My three siblings and I stayed here for two nights. It was comfortable, roomy, clean and the staff was very helpful when we had a problem. Highly recommend!
December 11, 2013
Rated 2.0 out of 5.0 by John743 DayShift front desk was great
When you let the front desk at night know that the coffee was empty, and their reply is give you a couple of cups and you can make it yourself. And it will take 20 minutes for her to make new coffee. I responded I will wait then she rolls her eyes at me pulls her I-pod ear phones out and acts like it was a bother to her. Let me set the stage. It is winter in Wisconsin and in the 20's (cold#.I have had a long day away from my home #1200 miles away# and all I wanted was a cup of hot coffee at 9pm at night. Only once was their hot coffee at 9pm out of the 6 days I was at this Holiday Inn Express. Also we were not recognized as IHG Gold members We never saw the manager at all! The dayshift front desk was awesome #Rita and Adrian#. Also one of pillow cases was stained when we first checked in. At breakfast one of the guests #teenager# sneezes all over the hot rolls and his mother did nothing #she was only to feet away from him.. The staff took care of the issue and threw them away, Guests (more than 2) showed up in the dinning area with no shoes on and went through the breakfast bar!!! After witnessing this I was done with breakfast at Onalaska Holiday inn express. Still no management?
December 6, 2013
Rated 5.0 out of 5.0 by Dog42 KIds loved the pool
Had an enjoyable experience at the Onalaska HIE over Thanksgiving. Room was very spacious; continental breakfast was delicious and keeping the kids entertained with the pool was a blessing.
December 2, 2013
Rated 5.0 out of 5.0 by RollTide13 An Incredible Experience
The staff at Holiday Inn in Onalaska provided a very warm welcome to our entire military group of 22. They were so accommodating, allowing us to have a birthday party in the breakfast area. The breakfast staff is so friendly every morning. We stayed a week and felt like we were at home. The front desk staff is always so friendly. Haley and Shiloh got us checked in quickly and made sure we had everything we needed. They were very helpful with finding great places to eat. The amenities at the hotel are great. There is a workout room and an indoor pool. The hotel is right in the heart of Onalaska with a lot of great food and fun in the surrounding area of Lacrosse. Thank you for your great service. We definitely plan to come back very soon!!
November 20, 2013