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Rated 4.2 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Great place to stay. Always enjoy our stay here. Staff is always cheerful and helpful and the breakfast is very good. April 19, 2014
Rated 4.0 out of 5.0 by Great staff, flexibility, might need some cleaning/updates We've stayed at many HI Expresses, but honestly haven't ever seen one that needed this much cleaning, paint, etc in all the common/public areas, around room's entry. For the asking price per night, possibly this is slated for minor updates in the near future? March 20, 2014
Rated 3.0 out of 5.0 by March 15th & 16th The hot tub was broken.....there was no heat coming from it at all. Not knowing this and having fibromyalgia, it was one of the main reasons I wanted to go in the hot tub. It was lukewarm at best. There were also no towels in the pool either of the 3 times we visited the pool area. I also was not recognized as a priority club member. Another reason I choose to stay at Holiday Inns so I can get points. Very frustrating. I had to remind them to give me my points. Usually I get something in my room key card recognizing me as a member. Not here. March 19, 2014
Rated 3.0 out of 5.0 by Older hotel. Average shape. No mention of Platinum Club, no water or snack bag offered at check in. For the price, decent value. March 11, 2014
Rated 5.0 out of 5.0 by Great experience all around. After traveling over 12 hours from West Virginia, with two pets, my wife and I stopped at three different locations looking for a place to rest before reaching our final destination in South-Central Minnesota. After speaking with the front receptionist, she answered all of our questions and helped ensure we had everything we needed for our stay that night. We had an easy time relaxing in the hotel room, and it was close enough to the entrance where we wouldn't have to take our belongings a long way to get to our room, or the car when we left. Definitely will recommend Holiday Inn and this location in the future to anyone traveling. March 7, 2014
Rated 5.0 out of 5.0 by Great place Great place for the money. Good Breakfast, clean and convenient with easy access to highways. Very comfortable rooms. February 23, 2014
Rated 2.0 out of 5.0 by I'll be looking elsewhere next time My room was OK - nothing great. The heating was "off", had the air on in (in the middle of February) and I could feel it coming out, but the room felt like a sauna. My primary dislike is the workout facilities, I'm not sure they could get any cheaper. I'm at a loss for why a brand this big would allow it's owners to buy such cheap junk. No complaints about the staff - they were all friendly and helpful, it's the facilities that drag this one down. February 16, 2014
Rated 4.0 out of 5.0 by Good Value This is my hotel of choice when visiting La Crosse due to it's relatively inexpensive rates and quick access to the highway. The hot breakfast isn't anything to write home about but there is a Starbucks nearby that helps with that. Staff is always friendly and rooms are large. February 15, 2014
Rated 5.0 out of 5.0 by Great location When in LaCrosse, we always try to stay at this Holiday Inn Express location. We view this as a great location, clean and comfortable hotel , that is both restful and reasonable. Thank You, ss February 7, 2014
Rated 4.0 out of 5.0 by dirty carpet good location, nice bed and pillows. However, the carpet was Very Dirty and there was actually a dirty white sock behind the desk chair against the wall that the cleaning person obviously didn't see. The room couldn't have been vacuumed very good cause the sock would have been easily seen had they vacuumed around the table and chairs. February 2, 2014
Rated 5.0 out of 5.0 by Good value! Love this hotel! Stayed here several times, but the hot tub always seems cool in AM ! January 24, 2014
Rated 5.0 out of 5.0 by Friendly staff and warm and inviting room My son and I stayed at The Holiday Inn Express for 2 nights. Friday and Saturday as we had a basketball tournament in Onalaska that weekend. The front desk people were very friendly when we checked in. The room was warm and inviting. The continental breakfast was great! So much to pick from and there was more than enough for everyone. The coffee was great!! The kids enjoyed the pool and hot tub. Anytime I go out of town and need to book a room, I always look for the Holiday Inn Express!! January 16, 2014
Rated 5.0 out of 5.0 by Great service, comfortable bed. Great time. We were able to use the room off the lobby for our team to gather after their tournament for pizza and socializing. Everyone had fun in the pool. The breakfast was fantastic: besides cereal, you could make pancakes, have muffins, omlets, cinnamon rolls, yogurt, toast, bagels. There was more that I can't even remember. The rooms were very relaxing. They were spacious and comfortable. Probably the most comfortable room I have had. Located close to shopping for anyone who wanted to do that. Plenty of food options close by. The staff was wonderful. Friendly and very helpful. Very nice, clean facility. January 15, 2014
Rated 2.0 out of 5.0 by Could not use shower; cold water and would not turn off; no resolution We stayed here for one night for a basketball tournament. It is a nice property and the workers were friendly. The breakfast was good. Our bad experience started when we woke up Saturday morning. Four of us needed to shower and when the first person was done the shower would not turn off. The water was luke warm to start and became cold. We called the front desk to report it and the front desk worker, not maintenance, came up to look at it. She could not turn it off either. The water ran full blast in our shower for two hours before we left and who knows how long after we left. She offered to move us to another room but we had an hour to get to the basketball game and no time to pack up move unpack shower etc. so that was not an option at all. We were NOT offered any type of a discount or complimentary voucher or anything to offset the fact this was unacceptable. Two people showered, two could not. We paid full price. Bad stay. January 14, 2014
Rated 4.0 out of 5.0 by Surprisingly Quiet The location was fantastic - pretty much anything you want was nearby. I was worried when our room was right next to the elevator that there would be a lot of noise. Surprisingly enough, it was quiet! The one HUGE drawback was all of the hair in the tub that my husband found and cleaned out without telling me - until right now. Apparently there was quite a bit.........not just one or two strands. January 8, 2014
Rated 4.0 out of 5.0 by Good continental breakfast The breakfast room was nice and free continental breakfast was good. The pool area was large with big hot tub. Rooms were also large enough for 5 guests. Staff was courteous and helpful. Only complaint was the bathroom could have been cleaned more thoroughly. January 8, 2014
Rated 5.0 out of 5.0 by Everything excellent, as have come to expect Our stay here was excellent, as usual. The staff were friendly and attentive, and made an effort to find a place for me to plug in my car overnight. The pool and hot tub is pretty nice for a chain hotel. The fitness center is just a treadmill and orbital in a small room with a TV, but good enough for a quick cardio workout. The room was clean, the bed was decently soft, everything in it worked. The complimentary breakfast buffet is the same quality as all the Holiday Inn Express chain, not 5 star but certainly pretty good. The free buffet here blew away the paid breakfast buffet I attended for a family gathering later in the morning. Overall, there was nothing to complain about, even if I was looking for something. Everything was great. January 7, 2014
Rated 4.0 out of 5.0 by good overall, but.... I always use the pool area when I travel. In the morning between 7 and 9 the pool are had not been picked up from the night before. There were towels around the pool and bits of food etc. The room , food and stay were fine, but even a casual walk thru by any staff person could have cleaned up the pool area in 5 minutes. January 2, 2014
Rated 5.0 out of 5.0 by Flights Delayed Clean, quiet and comfortable, good breakfast, need Dannon Greek Yogurt. January 2, 2014
Rated 5.0 out of 5.0 by Spacious rooms and great breakfast I was very pleased with the size of the rooms which included a refrig and microwave in the room. I did not use the pool, but it was adequate for the boys. The morning breakfast was great and an added bonus to our stay. Thank you for an enjoyable two evenings! January 1, 2014
Rated 4.0 out of 5.0 by Home for the holidays We chose the HI Express in Onalaska on the recommendation of a family member who stayed here. We found it a very nice place to stay, although it was hard to figure out where to turn to gain access to the drive and parking lot. My only disappointment was regarding what choices we had for breakfast on Monday, the 23rd. There was no choice of breakfast meat (i.e. Sausage or Bacon), and there was only vanilla yogurt in the regular (not light) category. I have stayed at several HI Express locations this year and found them to have much more variety. Overall, it was a pleasant stay and I would recommend this for the location---close to mall and restaurants. December 26, 2013
Rated 5.0 out of 5.0 by Great experience! My three siblings and I stayed here for two nights. It was comfortable, roomy, clean and the staff was very helpful when we had a problem. Highly recommend! December 11, 2013
Rated 2.0 out of 5.0 by DayShift front desk was great When you let the front desk at night know that the coffee was empty, and their reply is give you a couple of cups and you can make it yourself. And it will take 20 minutes for her to make new coffee. I responded I will wait then she rolls her eyes at me pulls her I-pod ear phones out and acts like it was a bother to her. Let me set the stage. It is winter in Wisconsin and in the 20's (cold#.I have had a long day away from my home #1200 miles away# and all I wanted was a cup of hot coffee at 9pm at night. Only once was their hot coffee at 9pm out of the 6 days I was at this Holiday Inn Express. Also we were not recognized as IHG Gold members We never saw the manager at all! The dayshift front desk was awesome #Rita and Adrian#. Also one of pillow cases was stained when we first checked in. At breakfast one of the guests #teenager# sneezes all over the hot rolls and his mother did nothing #she was only to feet away from him.. The staff took care of the issue and threw them away, Guests (more than 2) showed up in the dinning area with no shoes on and went through the breakfast bar!!! After witnessing this I was done with breakfast at Onalaska Holiday inn express. Still no management? December 6, 2013
Rated 5.0 out of 5.0 by KIds loved the pool Had an enjoyable experience at the Onalaska HIE over Thanksgiving. Room was very spacious; continental breakfast was delicious and keeping the kids entertained with the pool was a blessing. December 2, 2013
Rated 5.0 out of 5.0 by An Incredible Experience The staff at Holiday Inn in Onalaska provided a very warm welcome to our entire military group of 22. They were so accommodating, allowing us to have a birthday party in the breakfast area. The breakfast staff is so friendly every morning. We stayed a week and felt like we were at home. The front desk staff is always so friendly. Haley and Shiloh got us checked in quickly and made sure we had everything we needed. They were very helpful with finding great places to eat. The amenities at the hotel are great. There is a workout room and an indoor pool. The hotel is right in the heart of Onalaska with a lot of great food and fun in the surrounding area of Lacrosse. Thank you for your great service. We definitely plan to come back very soon!! November 20, 2013
Rated 2.0 out of 5.0 by short of expectations This property is getting a little out dated. We love the location and breakfast, but the overall property is lacking compared to other HIE properties in WI. The business center had no printer (twice in a month span), the exercise room was useless with all equipment broken, and the pool area was blocked by toilets sitting out in the hallway. If we are going to pay full price, I expect a fully operational property. WE SHOULD GET SOME ADDITIONAL POINTS FOR THIS STAY FOR THE AT BEST AVERAGE EXPERIENCE. November 17, 2013
Rated 4.0 out of 5.0 by Great service, location and stay Great location in Onalaska, WI; breakfast was excellent each morning with a good selection to please everyone and variety daily. Room and beds were very comfortable and clean. All staff were professional and welcoming. Room size was great for a family of four. Didn't use the pool or workout room so can't comment on these. Our only issue was our first room the bathroom door wouldn't close and the toilet ran non-stop. Front desk moved us to a new room when requested. All staff were accommodating and professional throughout the stay. Very surprised by the first room considering the rest of our experience. We will be back. November 16, 2013
Rated 2.0 out of 5.0 by Strong chemical smell. Very nice facility, but our room had a very strong, nauseating chemical smell to it. It appeared that perhaps one of the chairs had been cleaned with a strong solvent. Staff person agreed and moved us across the hall where there was still the chemical smell but much more tolerable. The next morning, the maid was mopping the lobby with a very pungent ammonia that again was sickening. Keeping things clean is wonderful, but you can overdo it. November 7, 2013
Rated 4.0 out of 5.0 by Breakfast staff The overall experience was good. The front desk service was great and helped us with all our need. The room was spacious and clean. But... the weekend ended on a sour note. We had to leave early in the morning for a game and missed breakfast. We got back to the hotel right at 10am and asked if we could still eat breakfast( which everything was still out) and the rude lady said we close at 10am. My kids and myself were able to grab some things, then she started taking the tray out of the warming area as we were trying to get something quick, she took the hot food and through it away. A man conplained and she brought out some sausage link that they didn't toss out yet. What a waste... I thought that the customer comes first.. Not there... November 6, 2013
Rated 5.0 out of 5.0 by Happy Very neat, clean and comfortable. Staff was friendly and helpful. Breakfast was awesome--never used a pancake machine before. Pool was nice and warm and the hot tub was a nice size. First time in a long time I slept through the night, which means the beds were very comfortable and pillows were great. October 28, 2013
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