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Rated 4.2 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Great service, very clean hotel Close to a variety of resturants, stayed with a group of 19 people and no one had any complaints June 10, 2014
Rated 5.0 out of 5.0 by Short notice stay The staff went out of there way to find me a room on extremely short notice. There was a wedding party staying in the facility at the same time I was in need of a room. The staff was able to place me in a quality room and made sure my needs were taken care of. I was able to have a late checkout that helped me greatly. I won't stay any other place while visiting La Crosse. June 10, 2014
Rated 1.0 out of 5.0 by Disappointed in the entire experience Hello: I have always been a fan of Holiday Inn Express hotels. I am currently a Gold Elite member as I stay in hotels for both personal & professional travel. But, I am disappointed to say that I had a terrible experience at the Holiday Inn LaCrosse location. After saving my points for well over a year, I decided to use my points to stay on Thursday, May 30th, 2014. I used 20,000 points (!!!) which accounts for thousands and thousands of dollars used at the Holiday Inn Express hotels. When I checked in about midnight, I was barely greeted by a grumpy, frustrated man. (Systems were down or something). In my usual stays at these hotels, I am warmly greeted, made to special as a gold elite member and even get a goody bag. I received NONE of that. Then, I went to my room and find that it was obviously occupied and my suspicion was that it was a hotel employee on break because the room was "clean", yet Coke cans and an empty bag of food and newspaper were on the table. I went to get another room and I barely got an apology from this man. After this expereience, I do not feel valued as a customer and I have been loyal for many years. June 9, 2014
Rated 5.0 out of 5.0 by Great Stay We stayed here for two nights on Memorial day weekend. Staff was very friendly. Breakfast was very good with large selection of hot and cold items. Rooms were clean and beds were comfortable. Couldn't ask for more. June 4, 2014
Rated 5.0 out of 5.0 by Lots of room and awesome service too. What made my stay mentionable is the superb service of front desk staff. They made the stay a 10 STAR STAY. The large rooms and the awesome breakfast makes this hotel a "must stay" for travelers. June 4, 2014
Rated 5.0 out of 5.0 by very clean and comfortable stay the only complaint I have was the air conditioner did not cool the room very well June 3, 2014
Rated 4.0 out of 5.0 by Great location -near many restaurant. When I travel in the La Crosse area, I always stay at this hotel. On this visit there were only 2 things that concerned me: 1. One of my pillow cases had a stain on it. 2. The Express Check out was not available, because the person on duty, said she didn't get around to it that morning. I like having a hassle free checkout. May 18, 2014
Rated 5.0 out of 5.0 by Very nice stay Very nice stay. Great location, near restaurants and the big mall. May 8, 2014
Rated 3.0 out of 5.0 by poor desk assistance was not recognized as a member, did not recieve room that i booked April 29, 2014
Rated 3.0 out of 5.0 by bears little or poor internet connectivity, called front desk and told to call tech support to resolve rather than hotel staff offer to do or to have alternate or more reliable internet provider April 28, 2014
Rated 5.0 out of 5.0 by Helpful Employee I would personally like to thank Rita for the courtesy she extended to me and my family during the many stays for our business and holiday stays. April 24, 2014
Rated 5.0 out of 5.0 by My home away from home. I would like to thank Shawn, the manager, for hiring the best staff to cater to the guests. Shanoa, Liz, Emmy, and Adrian are so helpful and familiar with the area which is so helpful to my business trips. April 24, 2014
Rated 5.0 out of 5.0 by Outstanding Staff Of all the places I stay each year the Onalaska site is the best. The staff treat you like family and go beyound standard help to make your stay outstanding. April 23, 2014
Rated 5.0 out of 5.0 by Great place to stay. Always enjoy our stay here. Staff is always cheerful and helpful and the breakfast is very good. April 19, 2014
Rated 4.0 out of 5.0 by Great staff, flexibility, might need some cleaning/updates We've stayed at many HI Expresses, but honestly haven't ever seen one that needed this much cleaning, paint, etc in all the common/public areas, around room's entry. For the asking price per night, possibly this is slated for minor updates in the near future? March 20, 2014
Rated 3.0 out of 5.0 by March 15th & 16th The hot tub was broken.....there was no heat coming from it at all. Not knowing this and having fibromyalgia, it was one of the main reasons I wanted to go in the hot tub. It was lukewarm at best. There were also no towels in the pool either of the 3 times we visited the pool area. I also was not recognized as a priority club member. Another reason I choose to stay at Holiday Inns so I can get points. Very frustrating. I had to remind them to give me my points. Usually I get something in my room key card recognizing me as a member. Not here. March 19, 2014
Rated 3.0 out of 5.0 by Older hotel. Average shape. No mention of Platinum Club, no water or snack bag offered at check in. For the price, decent value. March 11, 2014
Rated 5.0 out of 5.0 by Great experience all around. After traveling over 12 hours from West Virginia, with two pets, my wife and I stopped at three different locations looking for a place to rest before reaching our final destination in South-Central Minnesota. After speaking with the front receptionist, she answered all of our questions and helped ensure we had everything we needed for our stay that night. We had an easy time relaxing in the hotel room, and it was close enough to the entrance where we wouldn't have to take our belongings a long way to get to our room, or the car when we left. Definitely will recommend Holiday Inn and this location in the future to anyone traveling. March 7, 2014
Rated 5.0 out of 5.0 by Great place Great place for the money. Good Breakfast, clean and convenient with easy access to highways. Very comfortable rooms. February 23, 2014
Rated 2.0 out of 5.0 by I'll be looking elsewhere next time My room was OK - nothing great. The heating was "off", had the air on in (in the middle of February) and I could feel it coming out, but the room felt like a sauna. My primary dislike is the workout facilities, I'm not sure they could get any cheaper. I'm at a loss for why a brand this big would allow it's owners to buy such cheap junk. No complaints about the staff - they were all friendly and helpful, it's the facilities that drag this one down. February 16, 2014
Rated 4.0 out of 5.0 by Good Value This is my hotel of choice when visiting La Crosse due to it's relatively inexpensive rates and quick access to the highway. The hot breakfast isn't anything to write home about but there is a Starbucks nearby that helps with that. Staff is always friendly and rooms are large. February 15, 2014
Rated 5.0 out of 5.0 by Great location When in LaCrosse, we always try to stay at this Holiday Inn Express location. We view this as a great location, clean and comfortable hotel , that is both restful and reasonable. Thank You, ss February 7, 2014
Rated 4.0 out of 5.0 by dirty carpet good location, nice bed and pillows. However, the carpet was Very Dirty and there was actually a dirty white sock behind the desk chair against the wall that the cleaning person obviously didn't see. The room couldn't have been vacuumed very good cause the sock would have been easily seen had they vacuumed around the table and chairs. February 2, 2014
Rated 5.0 out of 5.0 by Good value! Love this hotel! Stayed here several times, but the hot tub always seems cool in AM ! January 24, 2014
Rated 5.0 out of 5.0 by Friendly staff and warm and inviting room My son and I stayed at The Holiday Inn Express for 2 nights. Friday and Saturday as we had a basketball tournament in Onalaska that weekend. The front desk people were very friendly when we checked in. The room was warm and inviting. The continental breakfast was great! So much to pick from and there was more than enough for everyone. The coffee was great!! The kids enjoyed the pool and hot tub. Anytime I go out of town and need to book a room, I always look for the Holiday Inn Express!! January 16, 2014
Rated 5.0 out of 5.0 by Great service, comfortable bed. Great time. We were able to use the room off the lobby for our team to gather after their tournament for pizza and socializing. Everyone had fun in the pool. The breakfast was fantastic: besides cereal, you could make pancakes, have muffins, omlets, cinnamon rolls, yogurt, toast, bagels. There was more that I can't even remember. The rooms were very relaxing. They were spacious and comfortable. Probably the most comfortable room I have had. Located close to shopping for anyone who wanted to do that. Plenty of food options close by. The staff was wonderful. Friendly and very helpful. Very nice, clean facility. January 15, 2014
Rated 2.0 out of 5.0 by Could not use shower; cold water and would not turn off; no resolution We stayed here for one night for a basketball tournament. It is a nice property and the workers were friendly. The breakfast was good. Our bad experience started when we woke up Saturday morning. Four of us needed to shower and when the first person was done the shower would not turn off. The water was luke warm to start and became cold. We called the front desk to report it and the front desk worker, not maintenance, came up to look at it. She could not turn it off either. The water ran full blast in our shower for two hours before we left and who knows how long after we left. She offered to move us to another room but we had an hour to get to the basketball game and no time to pack up move unpack shower etc. so that was not an option at all. We were NOT offered any type of a discount or complimentary voucher or anything to offset the fact this was unacceptable. Two people showered, two could not. We paid full price. Bad stay. January 14, 2014
Rated 4.0 out of 5.0 by Surprisingly Quiet The location was fantastic - pretty much anything you want was nearby. I was worried when our room was right next to the elevator that there would be a lot of noise. Surprisingly enough, it was quiet! The one HUGE drawback was all of the hair in the tub that my husband found and cleaned out without telling me - until right now. Apparently there was quite a bit.........not just one or two strands. January 8, 2014
Rated 4.0 out of 5.0 by Good continental breakfast The breakfast room was nice and free continental breakfast was good. The pool area was large with big hot tub. Rooms were also large enough for 5 guests. Staff was courteous and helpful. Only complaint was the bathroom could have been cleaned more thoroughly. January 8, 2014
Rated 5.0 out of 5.0 by Everything excellent, as have come to expect Our stay here was excellent, as usual. The staff were friendly and attentive, and made an effort to find a place for me to plug in my car overnight. The pool and hot tub is pretty nice for a chain hotel. The fitness center is just a treadmill and orbital in a small room with a TV, but good enough for a quick cardio workout. The room was clean, the bed was decently soft, everything in it worked. The complimentary breakfast buffet is the same quality as all the Holiday Inn Express chain, not 5 star but certainly pretty good. The free buffet here blew away the paid breakfast buffet I attended for a family gathering later in the morning. Overall, there was nothing to complain about, even if I was looking for something. Everything was great. January 7, 2014
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