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Rated 4.0 out of 5 by 66 reviewers.
Rated 5.0 out of 5.0 by Ontario Express As always this location is great. From being welcomed as a gold member, quick check in to the welcome gift. Staff is wonderful. One small issue was the at breakfast the staff brought rolls that was still cold. I don't know if she didn't warm them in the oven first or maybe didn't warm them long enough. The center was cold and hard. She might have thought she they were warmed up. Always look forward to staying at this location. Was accommendated for a late check out. Thank you for that. November 3, 2013
Rated 5.0 out of 5.0 by Great staff Staff was very friendly and helpful. The mid day manager, Rich, was extremely helpful and pleasant. He was assisting a large group at the time of my check in and he didn't miss a beat. Morning breakfast bar staff was very attentive and pleasant as well. October 31, 2013
Rated 5.0 out of 5.0 by Very nice experience We really enjoyed the comfort of the bed and having both firm and soft pillows. The staff was very friendly and helpful at all times. Thank you for a wonderful stay. October 28, 2013
Rated 2.0 out of 5.0 by Service makes or breaks a brand. I must have caught this location on an off day. Have stayed here before and the service was very good from checkin to check out. This time it was very spotty. It is not that hard to smile and greet a customer regardless of loyalty status. Facility and room were all good quality and what I've come to expect from any Holiday Inn. I also expect friendly staff during our short inneractions at Check-in, breakfast and check out. I've stayed here before and only on this visit did I feel I overpayed because of poor service. I will stay again as this may have very well been one of those days for them. October 28, 2013
Rated 4.0 out of 5.0 by A Good stay at a decent location This is not a long or complex review. Everything was adequate or better; no need to over-complicate that. There was an event that forced my crew to park a couple blocks away one evening. Otherwise, I would likely stay again. October 10, 2013
Rated 5.0 out of 5.0 by Great staff. Friendly and personable Each time I stay at this property, the employee staff are superb. They recognize me and treat me as a valued client. Nice to have folks treat you as you would like to be treated. Great job!!! Close to the airport and freeways!! October 9, 2013
Rated 4.0 out of 5.0 by Clean comfortable room. Disappointing breakfast This property was very clean and the staff attentive. Except for the staff servicing the breakfast. Hot food cold and cold food barely so. No variety. Stayed for 5 nights and saw the same fare. Hotel was overrun with truckers and traveling by myself at times I felt uncomfortable, but indeed no one was inappropriate. October 8, 2013
Rated 5.0 out of 5.0 by Wonderful experience One of the best HIE's I've ever stayed in. Cardio equipment needs maintenance but other than that, it was wonderful and I will be back. September 30, 2013
Rated 4.0 out of 5.0 by Difficult Location This property is very nice. It was extremely difficult to figure out how to enter the property. If you arrive late like I did, all I can say is good luck. It took me several go-rounds to figure out how to enter the property. Parking was a little jammed as well. I never could connect to the WiFi in the room. I tried when I arrived and the next morning. Using the computers downstairs to print a Delta boarding pass was challenging as well. Once computer hardly ever moved, and luckily the other became available and I was able to print the boarding pass. Still, it was slow. They really need to work on these things to compete better with the competition on amendities that customers have come to expect. September 25, 2013
Rated 5.0 out of 5.0 by Personnel The personnel is always so professional and friendly. I love them they make me feel right at home. :-) September 25, 2013
Rated 1.0 out of 5.0 by Oasis from the work day The room is well set up and the bed was very comfortable. I enjoyed my stay and will come back. September 7, 2013
Rated 5.0 out of 5.0 by Another successful stay at Ontario HIE Whenever I am in this area I try to stay here for the comfort and great staff. Always a great experience at this hotel. September 2, 2013
Rated 5.0 out of 5.0 by Great overall hotel in easy access location I always try to stay at this hotel when I am in the area. The staff from the desk, to the breakfast area and housekeeping are always very accomodating and make you feel like your business is appreciated. If anything is wrong, they fix it fast. Close to the Ontario airport and lots of places to eat. But the staff is what makes this property one of the best I've seen which is appreciated when you are a frequent traveler. Great Job Express Ontario! July 3, 2013
Rated 4.0 out of 5.0 by Superb employee Michael in charge of maintenance. I had an issue in our meeting room and Michael was outstanding. Eager to solve problem great can do attitude! June 18, 2013
Rated 4.0 out of 5.0 by Perfect for a one night stay I was in the area for business and needed a hotel for the night, this hotel had exactly what I was looking for, a clean room and a nice bed to rest after a long day of work. Breakfast is free although the choices are limited, it would have been nice to see fresh fruit. Overall it was a good experience. June 18, 2013
Rated 5.0 out of 5.0 by Very nice HIE Very friendly staff, clean and quiet rooms. Good breakfast selection with typical HIE fare including serials, muffins, yogurts, etc. all served with a smile. June 5, 2013
Rated 5.0 out of 5.0 by excellent stay outstanding location, near 2 major freeways. easy access to the hotel. Very friendly and knowledge staff. June 3, 2013
Rated 5.0 out of 5.0 by Relaxing atmosphere! An absolutely wonderful stay. I came for business, but was able to spend time with my daughter too. We enjoyed the room and spa area that meshed well with our pleasant visit. April 30, 2013
Rated 5.0 out of 5.0 by keep up good work Ive been at your Holliday in express at least 3 different times for multiple days and will continue to do so. I wanted to do a review because saw such negitive review by others. I thought it was clean, great staff and pretty solid breakfast. Thanks crew April 1, 2013
Rated 5.0 out of 5.0 by Great staff The front desk staff and the office manager did a great job at satisfying my stay. March 29, 2013
Rated 4.0 out of 5.0 by Good Value The hotel was very clean, staff friendly and close to eating and shopping. The excercise faciclity could use some more equipment. Only 2 treadnills, 1 eliptical and 1 bike. The breakfast was mediocar. I wasnt in anyway shape or form recognized for being a priority rewards member. Its the only propery that ive stayed at that this has happened. Just handed me a key. March 9, 2013
Rated 2.0 out of 5.0 by Nasty staff We stay at Holiday Inn Express Ontario Airport-mills Mall in Rancho Cucamonga last month and we stay last week at Holiday Inn Ontario Airport in Ontario this Month but we got the same very bad service from the staff especialy at the front desk for checking out. February 15, 2013
Rated 4.0 out of 5.0 by Pleasant and Appealing Nice location, nice rooms, fitness center and pool. Finally a hotel that understands we don't all workout between 5:30am - 10pm, the fitness center is open 24hours! The caulking in my shower needed replacing and was pulling away in the corners. That's my only downside for my stay. February 2, 2013
Rated 4.0 out of 5.0 by Pleasent and located close by the airport Staff was pleasent and helpful. Rooms are clean and more than acceptable. Location is good for use of the Ontario Airport. Shuttle runs promptly to airport on half hour or on request. January 8, 2013
Rated 1.0 out of 5.0 by Front desk unreaponsive to my needs I have stayed here many times before but this time was the worst. During my arrival I told the front desk when I needed to leave the hotel the next morning so as to get there for my flight as I am an airline pilot. They said they dont have anyone on the weekends and would get me a taxi. I told them it was critical to have someone ther on time and I was willing to leave earlier than normal. They said no problem. I got to the front desk early and told them I was ready to go. They said the had called for a taxi. After a while when no taxi appeared I had them call and it turned out that no taxi had been called. Another guest was also waiting for a taxi and had been waiting for a long time past her appointed time as well. It was starting to get critical so I asked the front dest agent, Jose if there was anyone who could take me even him and he refused. I begged him to ask someone in housekeeping or the restruant to take me but he refused. A cab finally showed almost 40 minutes after I first asked for one and I arrived at the airport late for my flight. Jose's refusal to find someone to help me was a big factor. He just kept telling me to call his manager in the next few days. Im done with the Holiday Inn ONT. December 19, 2012
Rated 5.0 out of 5.0 by A great place to stay Very friendly staff and very accommodating (I wish I took her name). Room was cleaning and water hot. Breakfast items were not stocked as frequently as it should have been. I would still pick this hotel over the competition any day! December 6, 2012
Rated 5.0 out of 5.0 by Nice home As a frequent traveler, I like to come in at the end of the day and have a little home away from home. This one is nice and comfortable and they have a cup of tea waiting for me every time! November 20, 2012
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