Rated 4.0 out of 5 by 59
Rated 1.0 out of 5.0 by lsykes1965 Poor service and not clean
We have stayed here twice in the, last year. The first time they had an event that guests were up till 3:00am, we called security twice and no response. This last weekend there was a little league base team that won their game staying at the hotel. The parents were up in the breakfast area till 2:00am, the kids were in the pool till midnight. They had some sort of food fight in the elevator, the floor and walls were covered till morning. Food, crumbs chips all in the entrance way. In the morning we go down stairs for breakfast. Non food, asked the lady in the kitchen, can we get, eggs,, gravy, rolls, milk. Really.... we are rewards members, we were not greeted as such. We always stay at a holiday express but never this one again, sorry buts it's bad and I normally do not write reviews. .
August 13, 2014
Rated 5.0 out of 5.0 by Pacifica American Great Customer Service
The staff of this property are top notch. We had a very large group (baseball team) recently stay here and the Hotel staff was Fantastic!!! Monique was great in setting up the group with rooms and rates. Bree and everyone else working the front desk were patient, enthusiastic, and accommodating. I have never stayed at a hotel that was more accommodating to a group this size. The GM of this hotel should be very proud of their staff!!! Thanks guys for making our stay so great!!
August 13, 2014
Rated 2.0 out of 5.0 by ANACM POOR
This was actually a 3 night stayed. Did not received enough towels in our room,. even though my reservation was for 4 people in he room and I had asked the assistant to make sure they put enough towels. I left a note with a tip, which they never got because our room was never done. It was not clean, so when we got to our room, we had trash, the room had a bad order from the trash, dirty towels, no clean towels. Breakfast, we had to request more items, we were not informed in advance that they were closing it earlier. Several of the Staff member were not helpfull and are not friendly.
July 28, 2014