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Rated 4.5 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Ontario - Holiday Inn Express Very good hotel, I definitely enjoyed my staying here. Staff attentive and kind, good room. They offered welcome bonus point, but I had to request these through customer support, since they were not automatically added. November 3, 2014
Rated 5.0 out of 5.0 by Home away from home I travel a great deal for my job and this hotel makes my time away from home so much easier. I am greeted personally, usually by name. I always know that I will have everything I need, and if I don't, staff will immediately respond. The only time I am disappointed is when I wait too long to make a reservation, and I have to stay at another hotel! October 27, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean and comfortable. Friendly greeting upon arrival Comfortable room with great chairs for sitting and reading. Location is good, adequate parking, well presented breakfast. I'll be back again. October 26, 2014
Rated 3.0 out of 5.0 by Best in Ontario Very kind front desk staff. Needed a second front desk staff member. Checked in at 8pm with one person on the desk, the phone ringing and 2 people ahead of me checking in. 8pm seems too early to have only one person on the desk. Also internet was out on night 1 and the hot tub day 2. The only healthy choices were bananas and walnuts. The oats were instant (very high glycemic value) the eggs had cheese, the yogurt had sugar. Consider a crock pot of oats and unsweetened yogert, and eggs without cheese. No fridge in room. October 24, 2014
Rated 5.0 out of 5.0 by Excellent place to stay The Holiday Inn Express in Ontario, Oregon provides and good nights' sleep - a great breakfast - and - it's only a few minutes off the freeway. Even though the hotel is close to the freeway - the rooms even on the side facing the freeway are extremely quiet. Our favorite amenity was the breakfast. Everything was tasty, nicely prepared and presented - and the quality was as good an any restaurant could provide. All in all it is an excellent place to spend the night. October 20, 2014
Rated 3.0 out of 5.0 by God service not as clean as in the past We have stayed in this hotel probably 4 to 6 times and chose it this time because of our past stays. However we were very disappointed with this past stay, Hotel was not as clean as we had found in the past, the pool and spa were not working and the room was overall not as clean (carpet mostly). Overall stay was still fair. October 20, 2014
Rated 5.0 out of 5.0 by comfortable beds very impressed with everything stayed at least 2 more times at HIE only thing I could recommend would be to leave a disinfect pad to clean the tv remote October 18, 2014
Rated 1.0 out of 5.0 by Overall Bad Experience Checking in was pleasant and staff was nice.When entering the first room we were overcome with a smell of very ripe garbage somewhere in the room.I went back to staff and was assigned a different room.No smell and so good so far.We left and returned that evening to retire for the night.The first thing I noticed was the air conditioner which was left on to cool the room in our absence was off.I could not get it to come on again.I called staff and they informed me this was a new energy saver version.I was told to unplug and wait for a bit and replug. The unit was to come on in five minutes.It finally did but then shut off again.It did this all night long.It would cool the room and then shut off.So all night I had to contend with the noise of the unit starting and stopping.I also had to contend with putting blankets on when cold and off when the unit was off.Made for a horrible sleeping experience.Also the refrigerator in the room had a loud clang/bang coming from it which required it to be unplugged.No sleep and very unhappy customers.The carpets in and around the elevator were dirty and need cleaning. The room and bathroom were clean and well stocked which is what we have become accustomed to from Holiday Inn.If there is a Holiday Inn Express in the town we visit we always chose that location over others.You cannot always be 100% great.This hotel excluding the lady staff that checked us in does not meet the standard of other locations and will not be visited by us again.Thank you for your attention. October 16, 2014
Rated 5.0 out of 5.0 by no title The hotel was only a little difficult to find from the freeway after a long drive that day, but your signs did get me there without getting lost.. I would stay there again when in the area. October 15, 2014
Rated 5.0 out of 5.0 by Excellent service and accomodations Our overall stay was very enjoyable. Clean rooms, excellent and caring staff. Our only issue was the pool was closed due to heater repair. However, it was fixed on our last night which made my grand daughter extremely happy. This was no one's fault, just an unforeseen occurrence. We will definitely stay there again. October 15, 2014
Rated 3.0 out of 5.0 by so so service Hotel is better than most in the Ontario area but is on the expensive end for a HIE. Staff is not terribly service oriented. Hotel cleanliness is above average for the Ontario area October 14, 2014
Rated 4.0 out of 5.0 by Hmmmmm Our room was okay, but we've stayed at many Holiday Inns, but we were surprised when we didn't have a refrigerator or microwave. Staff told us this was because we were not staying in a Suites room. Hmmmmmm. Other HIE's have fridge and micro and they aren't Suites. Water in one of the bathroom sinks was switched, Hot on Right and Cold on Left. Also found a very long black hair within the bedding. Neither of us has long hair nor is it black! October 11, 2014
Rated 5.0 out of 5.0 by Sure Bet in Ontario, Oregon I travel frequently around six counties in Eastern Oregon and am always relieved to check in to this hotel. No surprises ! My room is always well-maintained, immaculate, and comfortable; the service is friendly and efficient; and the breakfast is tasty and abundant. Great internet service. After an 8 hour drive from Portland, the hot cookies at the front desk in the evening are also a nice touch ! Have never had a bad stay............. October 9, 2014
Rated 5.0 out of 5.0 by Very nice! We were impressed and will definitely be back! It's not a straight shot off the freeway, but it's worth the little extra effort to get there. October 9, 2014
Rated 3.0 out of 5.0 by No Refrigerator or microwave Compared with other Holiday Express', our handicapped room did not have a refrigerator or microwave. We were told that the ice machine was upstairs October 7, 2014
Rated 3.0 out of 5.0 by bad first time visit was in on business, first room had some yellow liquid in the tub. they changed me to a better room and was satisfied w room but the hallways were not the cleanest i have ever been in, stains on the carpet and stuff like that. easy things to take care of but just didnt make a great first impression. I stay in hotels often and know what im complaining about is not impossible to attain. October 6, 2014
Rated 5.0 out of 5.0 by Pleasant stay, great staff Nice place. Room was comfortable, all amenities as expected. I even had a great chocolate chip cookie! Quiet and restful. A very nice place to stay. October 3, 2014
Rated 5.0 out of 5.0 by Excellent customer service, clean rooms, and good breakfast. Very good location right near highway, courtesy staff, clean rooms, and good breakfast! September 25, 2014
Rated 5.0 out of 5.0 by Excellent Ontario Hotel The Ontario Holiday Inn Express is one of the best hotels I have stayed at in Oregon. The staff are kind, professional and courteous. The rooms are well decorated and very clean. The breakfast is excellent and a nice addition when traveling for business. September 24, 2014
Rated 5.0 out of 5.0 by Great bed and sleep Good bed and quite hotel. Good location next to the freeway. I will be staying there again. September 19, 2014
Rated 5.0 out of 5.0 by Comfort and great customer service! After traveling for 7 hours with my elderly folks, the check in process was quick. I had asked that our rooms were in close proximity and that was accommodated. My father accidentally flooded the bathroom and the staff did not bat an eye but provided needed assistance. We so appreciated that! This is the second Holiday Inn Express I have stayed in and the service has been consistently very good. September 19, 2014
Rated 5.0 out of 5.0 by This is the one! This is the Holiday Inn Express that all others strive to be. The best staff, cleanest rooms, easy parking. Stay here, this is the best thing in Ontario. September 14, 2014
Rated 4.0 out of 5.0 by Love Holiday inn Express but I have loved the Hotel, however this one in Ontario is starting to already show some wear and tear. The Rooms are still in excellent condition. I have looked forward to their breakfast, but this year was very disappointed. The Year before was the best. they had omelettes but this year a folded egg with a cheese spread, it was terrible. September 9, 2014
Rated 4.0 out of 5.0 by Nice, clean room This property was very nice. The room was clean and the breakfast selection was adequate. I would recommend this hotel to the casual traveler. September 8, 2014
Rated 5.0 out of 5.0 by nice and clean We stopped at the Holiday Inn Express in Ontario, Oregon on our way home from a vacation. We found the facility to be neat and clean. The rooms were very inviting, and they had a nice large bathroom with a rain shower head. The desk clerk was very helpful and efficient. We would definitely stay there again when we are in the area. September 6, 2014
Rated 3.0 out of 5.0 by Nice Hotel. Inexperienced employees left alone. I'm fine with employees not having experience. Everyone has to start somewhere. I just thought it was ridiculous to leave an inexperienced employee alone to do all the duties and make all of the customers wait in line while he struggled to do fairly simple tasks and take linens and supplies to guests that are all over the hotel. We were very frustrated and I could tell the other 6 people in line behind us were even more frustrated. Dion was the only employee on staff that night and he was struggling, to say the least. It got better the next two nights but it took us an hour to check in. The night I am referring to is 8/30/14. September 4, 2014
Rated 5.0 out of 5.0 by Fork in the road On our way to a wedding in Vancouver Washington and we needed a place to stay. My wife is kind of picky and the property suited our needs. We had a very good nights sleep and continued on our way the next morning well refreshed. We enjoyed this experience so much that we sought out another Holiday Inn Express and Suites in Washington. We also enjoyed our two day visit there as well. September 2, 2014
Rated 5.0 out of 5.0 by Spacious, clean room. The room was very nice but the noise from the freeway was not so nice. There was no refrigerator in the room. And no robes. The indoor pool and spa were very nice. The breakfast room is very pleasant with good variety of choices. August 31, 2014
Rated 5.0 out of 5.0 by onterio Clean rooms nice quiet will be back, starting to use holiday inn express more often August 29, 2014
Rated 2.0 out of 5.0 by Worn and over priced This hotel needs a remodel as furnishings are worn and carpet was stained. Also, it was one of the highest priced Holiday Inn Expresses we have stayed at. August 26, 2014
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