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Rated 4.4 out of 5 by 113 reviewers.
Rated 3.0 out of 5.0 by Bathroom NOT user friendly It is unfortunate that a bad bathroom situation determined our rating for this hotel. The bedroom was comfortable, the staff above average, but a horrid bathroom was deciding factor!! There was a walk in shower, designed as to not need a door. However, there was not even a single hook in proximity to shower on which to hang towels-bathmat-clothes. And no bars or hook in shower on which to hang anything. My husband took a shower, had to deal with wet floor and leaving bathroom door open so as to be able to reach towel hanging on it. I opted to skip shower in favor of a sink bath--ugh!! This situation can be easily remedied by placement of several hooks beside shower opening and inside shower stall, and I would then recommend it. April 26, 2014
Rated 5.0 out of 5.0 by Great service, very friendly staff Had a nice comfortable stay. Breakfast was good and rooms very clean. Will stay here again April 23, 2014
Rated 5.0 out of 5.0 by Great stay! Our stay was relaxed and comfortable at this hotel. The breakfast was fabulous with many hot and cold choices. The staff was always friendly and very helpful! I highly recommend staying here. It's also easy to find right off of I 85. April 17, 2014
Rated 1.0 out of 5.0 by 2 Good 2 Be True This hotel had potential.Next too a movie theater that's currently being built. Didn't give me my points...Shopping opportunity just down the street with plenty of room for my kind of transportation.. Didn't give me my points..Big signs that exclaims Welcome IHG members..I stayed two nights..fat Zero on my IHG account.. More of the same..I hate it but, a hotel chain that is not loyal to me..Why should I be loyal too you..Another Hotel Chain is loyal to me..they give me my points..any hotel of theirs that doesn't...they make it right on the spot...Holiday Inns policy is totally off base..I choose where I stay ..And I stay at places that give me points bc that's the only thing I get out of the deal..I stay in a hotel every night...and I stay for free..so points are the only thing that keeps me comeing back..the discounted price means nothing too me..its a tax right off if I pay for it and its a tax right off if my company pays for it..Soo boo on this location for not treating me like a valued customer...me and my fellow co workers will be passing this spot by...Take the IHG Members welcomed sign down..u did not welcome me at all... April 11, 2014
Rated 4.0 out of 5.0 by Clean and comfortable hotel The hotel was convenient, clean and comfortable. I was treated with dignity and respect by the staff and I'll stay there again soon. April 6, 2014
Rated 5.0 out of 5.0 by Great Place to stay Could not ask for a better place to stay, rooms, staff and breakfast were very nice.....Thank You March 11, 2014
Rated 5.0 out of 5.0 by Clean, comfy and friendly Nice place to stay. Greeting when I checked in was warm, friendly and efficient (sorry I don't remember young woman's name...she was wonderful). Clean and safe location. Good breakfast. Convenient to restaurants, shopping and business. Not far from Auburn Univ. Overall very good place and experience. March 11, 2014
Rated 5.0 out of 5.0 by Wonderful and welcoming staff! I stay here every visit to Auburn and have always had exceptional service. The quality and cleanliness of the hotel are outstanding. This is my "go to" hotel when visiting the area. March 8, 2014
Rated 5.0 out of 5.0 by Extremely Friendly and Genuinely Welcomed I returned to the area in December 2013 to attend a retirement dinner for an ex co-worker (I retired in 2008) at the Auburn Fire division. Chose to stay here because of location and I'm an IHG member. The staff was extremely polite, friendly, relaxed and professional all the same. Room was excellent experience. Stay was great. I will and I AM staying a second time. March 6, 2014
Rated 2.0 out of 5.0 by Room not ready We arrived at 3:30 and were told we could go in our room, but there were no towels and pillow cases because all the rooms had checked out in one day and the laundry wasn't done and the maids couldn't get done. At 6:30 I asked if we could get towels because it looked as though the maids had left the floor. The female staff member was rude and told me "ma'am, we had 87 rooms check out and only have 5 maids." The male staff member seemed very weird and must have called my husband "my man" 10 times. We finally received towels and pillow cases at 7pm by a very nice young maid (the only good experience in this motel). If 5 maids is not enough to keep up, hire some more! 87 rooms means over $9000 taken in per day!!!!! Train your desk staff not to be rude. February 23, 2014
Rated 5.0 out of 5.0 by Good Location for a Good Price Great staff. Clean rooms. Great location. My only qualm was a few outlets in my room did not work. February 12, 2014
Rated 5.0 out of 5.0 by Staff Exceeded Expectations The staff at this hotel was phenomenal! The good morning smiles from Katy, the afternoon 'hello' and 'how was your day' from Lauren and Darcey, and even the night audit staff Lindsey saying 'sleep well' really made this place exceptional. The staff was trained well and really made me feel like I was welcomed and valued. The staff alone stand out above the rest here in the area. I will return to this location again and again because of your staff. February 1, 2014
Rated 2.0 out of 5.0 by Stained green blanket and bugs The green blanket at the foot of the bed had stains and there were bugs in our room. I will never stay there again January 24, 2014
Rated 5.0 out of 5.0 by Great place to stay I had a wonderful stay at this location. I was there on business from 1/19/14 thru 1/22/14 and everyone on your staff was very friendly and helpful. I would like to say that Darby was the young lady that checked us in and she was so helpful and very sweet. She was very helpful in giving us tips on places to eat as well. The breakfast was really good and the hotel was spotless. Great job to the crew in Opelika, AL. January 23, 2014
Rated 5.0 out of 5.0 by An Excellent Hotel Property This very new Holiday Inn Express was well-outfitted with spacious, business-friendly rooms and comfortable beds. The rooms were quiet and exquisitely clean and none were a far walk from either a stairway or the elevator. The breakfast served was full-course and far more than you could ever eat--and it was tasty! I loved the buttery yeast biscuits, which I feel certain were fresh. The staff was wonderful and friendly, and had a lot of good suggestions for places to eat. They also helped with directions, and even left my reservation open in case I had to return for another night (which I did, and with no hassle or increase in price). They even made sure my room had a freezer for my blue ice. The grounds were lovely. The only con was that the access road and entrance to the hotel are poorly-lit and thus the facility was difficult to find, and once found, it was hard to figure out how to get over to it from the main highway. I arrived at night, so this was important. I would stay here again. Thanks, Holiday Inn. January 14, 2014
Rated 5.0 out of 5.0 by 1st Auburn Visit I stay at IHG properties often and find them to be a solid choice. This property was a bit above the rest. Very good staff and great room. January 10, 2014
Rated 5.0 out of 5.0 by Pet Friendly We spent one night there while visiting family over the holiday. We had our small dog with us and really appreciated the pet friendly environment. Our first floor room provided easy access for walking the dog. The staff was friendly and helpful. We would stay there again. January 6, 2014
Rated 1.0 out of 5.0 by had ants in our room and bed Very disappointed in this hotel. Turned down the covers and had ants in the bed and then I lifted the sheet and mattress pad to see if there were ants under it and there was a huge stain in the mattress very disgusting. The shower door was loose and needs to be fixed or your going to have a risk management issue on your hands. The walls in the room were filty with particles of food and scuff marks. It looked like there had been a huge fight in the room there were dings and scuff marks everywhere. In the bathroom there was hair behind the door. I find this super disgusting. I informed the person at the desk the next morning and there was no attempt to compensate me for the disastrous room. We were so tired we could not move to another room. There were two beds in the room so we slept in the other bed with dreams of ants crawling all over us. It was not a good experience at all. December 30, 2013
Rated 5.0 out of 5.0 by Very Comfortable We stayed at the Opelika Holiday Inn Express across from Tiger Town on two different occasions within a week in December. We were completely satisfied with the hotel, the location, the personnel, and the breakfast. The bed and pillows were very comfortable. Reception was very efficient and helpful, the facilities were clean and neat, and the location is very convenient to all of the restaurants, shopping, and everything else at Tiger Town. It's also fairly close to Auburn. The women that work the breakfast buffet were very personable, and the buffet itself was great. The scrambled eggs were perfect, and it was nice to have biscuits and grits (although instant). Waffles, sausage, cereal, bagels, toast, juice, and very good coffee too. We stall return. December 29, 2013
Rated 5.0 out of 5.0 by Great room at a great price for Christmas vacation We stayed at this Holiday Inn out at Tiger Town while in Opelika for Christmas this year. The rates off-season were great, under 100 per day for a king suite with a small kitchenette with dining table. The staff was welcoming and hospitable, bringing extra pillows up within a couple of minutes after my request, and greeting everyone as we entered and exited every day. We stayed here to alleviate overcrowding at my mother's house, and it was great to come home every night and get a good quiet night of sleep amid the busy-ness of Christmas. The jacuzzi tub was a hit, as was the free breakfast downstairs every morning. Convenient to shopping and restaurants and just a great location. Definitely be back! December 29, 2013
Rated 5.0 out of 5.0 by We Had a WONDERFUL Stay in the Holiday Inn in Opelika, AL We found immediate hospitality upon entering the establishment where we were greeted very warmly which immediately put us at ease. Check-in was seamless and efficient. We found the condition of our room to be VERY clean and comfortable. We were in town for a meeting and needed directions to the event as well as nearby shopping opportunities. The staff was very helpful and knowledgeable. The next morning our breakfast was hot and delicious. We had an overall excellent experience. Kudos to the staff and management. A very satisfied customer. December 15, 2013
Rated 1.0 out of 5.0 by Comfortable bed only Floor too noisy. Breakfast advertised 5:30 - 9:30. I went down at 6:00 and nothing was prepared - not even fresh coffee. Very dis-appointing experience on top of the reason I was there in the first place. November 25, 2013
Rated 5.0 out of 5.0 by Comfortable room. Friendly staff. We arrived late, the staff was very friendly and helpful. I would stay here again. I would recommend this hotel to my friends. The price jump for the football days was a bit high, but didn't know what else we could do. All and all it was a nice experience. I would like to make sure this is added to our rewards program. November 20, 2013
Rated 5.0 out of 5.0 by Nice People The friendly staff always helps make our stay comfortable and enjoyable. November 15, 2013
Rated 3.0 out of 5.0 by desk clerks desk clerks didn;t seem to know what they were doing first they said no room full then said had room. then upon check in didn;t offer complementary member gifts. just weren't very professional. November 9, 2013
Rated 5.0 out of 5.0 by Nice/clean/comfortable/great location and quiet Would recommend it and definitely would stay there again. Like the fact that its not close to street and quiet and lots of available eating and shopping close by. November 6, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay My husband and I were in the Auburn/Opelika area for a wedding. We made our reservations 2 weeks in advance. Our room was ready and waiting upon our arrival at 11:00 P.M. The front desk was friendly and courteous. Room was nice...almost new. Didn't have to ask for anything...plenty of clean towels and toiletries, which were replaced for our 2nd night. The breakfast was good and fresh...eggs, sausage, bacon, biscuits, cereal, sweet rolls, muffins, etc. The TV in our room was not programed for network channels, missed a football gamel on ABC. October 25, 2013
Rated 5.0 out of 5.0 by Friendly Staff and Spacious Rooms The staff was helpful in moving my handicapped mother to a room closer to the elevator. They printed directions to the wedding we attended. Rooms were very spacious and comfortable. A good variety of breakfast food. October 23, 2013
Rated 5.0 out of 5.0 by SwimmerGirl My family and I were there for a three day swim meet in Auburn. We were greeted by very friendly staff. Check in was a breeze. We got to our room and it was much larger than I was expecting. We were in a room at the end of the hall. Room smelled nice and was very clean. Bathroom was larger than I was expecting. We were on the second floor and it was very quiet. The bed was just a little more firm than I normally like but not bad. The a/c was not bothersome at all. Some make a lot of noise when they turn on and off but this one did not. Breakfast was the norm for a complimentary breakfast. But very clean. Located very close to Tiger Town. We had a great stay and will for sure be back again. I would recommend this hotel to others. October 23, 2013
Rated 5.0 out of 5.0 by Great overall experience. I recommend highly. I had a great stay. The hotel was totally booked and in the morning guests were everywhere and the hotel was still clean and the breakfast bar stayed stocked. Good job. I've stayed at this hotel many times in the past and the service has always been positive. October 23, 2013
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