Rated 4.3 out of 5 by 176
Rated 5.0 out of 5.0 by dazed2012 You have a new repeat customer
From the time we stepped into the hotel till the time we walked out 2 days later, it was nothing but positive experiences. Friendly staff, clean room, clean hotel, maintained pool, big breakfast .. everything added to our anniversary getaway. To top it all, we had an unexpected surprise waiting for us in the room when we got there. Since I had mentioned we were coming for our anniversary, staff had decorated the room with rose petals, and we had a box of chocolates and a greeting card waiting for us in the room. Everyone on the staff went above and beyond to make the guests feel welcome. For us, HHoliday Express on the beach is our now our personal favorite and we will definitely go back.
Keep up the good work!!! :)
November 4, 2013
Rated 5.0 out of 5.0 by mahan Best on the Beach
Had a wonderful stay at the Holiday Inn Express on the Beach. Property was very clean, convenient to the beach and staff could not have been more accomdating.
Will definitely go again and recommend to any one.
Thanks for a great vacation.
October 31, 2013
Rated 5.0 out of 5.0 by Shannanoel Very clean
Very clean- which is a top priority. Staff was super helpful and friendly.
October 30, 2013
Rated 5.0 out of 5.0 by MR66 Great place!
Stayed here the night before my graduation from college. The staff was very friendly. Even though I arrived before check in time my room was ready and I was allowed to check in. Breakfast in the morning was great and the staff was always replenishing the line.
October 28, 2013
Rated 4.0 out of 5.0 by DobroMan Great hotel, location & staff
The staff put in extra effort to provide a smooth check-in, check-out and clean the rooms. Will stay here again!
October 27, 2013
Rated 4.0 out of 5.0 by ANC8469 Good Experence
we arrived as a early check in Lee at the front desk was wonderful on getting us a room. Lee was very helpful throughout our stay. I would recommend this hotel.
October 24, 2013
Rated 3.0 out of 5.0 by JM13 Great Location but Noisy Room
Room was located near the exit door to the pool area/beach and stairs. Doors slamming all night. Unable to sleep.
October 23, 2013
Rated 5.0 out of 5.0 by Hawaiianboy Freindlist people in South Alabama
Thank you for making our stay and our son's wedding a great success. Could not have stayed at a better place. The staff was always friendly and willing to help. For two nights it was the best stay I have had in a very long time. You will be seeing us again and have already been recommended to people here in Arkansas as a great get away.
October 23, 2013
Rated 3.0 out of 5.0 by JoeGlo JGoct
The hotel was clean and everyone was friendly. When we checked in everyone was getting a package of goodies however we did not. No explanation what or why, we we're ask to like their Facebook page and we did. The room was nice but the bed was terrible. I travel with my job and the bed was worn out. I would stay there again if I knew I had a better bed. The breakfast was good and the staff were friendly. It was a typical beach front hotel.
October 23, 2013
Rated 5.0 out of 5.0 by Andrew218 Awesome
No complaints at all. Phenomenal property. Great Location. Breakfast was great. You can walk to the beach. The pool was beautiful.
If we go back to the Gulf Coast we would stay here again.
October 22, 2013
Rated 2.0 out of 5.0 by Kim15 A couple bad experiences ruined it
I liked this hotel when we first checked in. Nice location, nice pools, room was ready early. However, upon plugging in my phone charger the first night, found a condom wrapper behind the nightstand. Not the nicest welcome. The first night was fine but on our second night, the sink backed up and sprayed nasty black water all over the bathroom. We called the front desk who told us they could do nothing until the maintenance people came in for the day. We ended up going downstairs and staying on the couch in the lobby for a couple hours while they showed up, fixed the sink, and came back down to tell us it was clean (I inquired as to how it was clean given that I am pregnant and cannot risk fecal matter in my room, and the person assured me it was spotless and cleaned with bleach). Upon returning to the room, it was not clean, and there were still black "bits", which, given that it is plumbing, could have been god knows what. We called back to the front desk and the manager came up to clean the bathroom himself with another cleaner, telling us that they have a company policy against using bleach (fine, but then your guy lied to me right in front of you). I expected to have at least some money taken off our bill given that our room was useless one early morning, but nothing was done, even upon inquiry, which is inconsistent with their quality promise. Needless to say, we will not stay there again, even if the location and pool are great.
Also, this hotel has found ways to be cheap on the cooling costs, but does not seem to care about wasting water as our faucets leaked. They have motion sensors in the room so the cooling doesn't work much while you are out - so it is always sticky and humid when you return to your room.
October 20, 2013
Rated 4.0 out of 5.0 by TSChatt Great location, billing issues
This hotel has beautiful views right on the beach. Room was clean and comfy. Breakfast was good. The stay was enjoyable until checkout. The bill slid under the door was not the rate that was given in my confirmation when reserving on their website. We had to discuss with mgmt to get the quoted rate which they did not want to honor. It took a followup call and 2 days for my credit card to get straightened out but in the meantime they also added some charges to my husband's card which had never been presented. They somehow got this card # off his reward club account. This necessitated another follow up call. So, the hotel itself was fine but I did not like the extra time and hassle dealing with all of these billing errors.
October 19, 2013
Rated 4.0 out of 5.0 by smilinface Comfortable bed and spacious room
I traveled to the beach with my 21 year old son. Just a short mom and son vacation and we didn't get in each others way. The room was spacious enough and the beds were pretty comfortable. We did encounter some people on 2 nights that were extremely loud yelling down the hallway. It was between 12:15 am and 2:45 am. Not the hotels fault but it was very upsetting to be awakened from a sound sleep with that drunken noise.
I would recommend this hotel to friends and family. Clean hotel and friendly staff. Walk right out to the beach.
October 19, 2013
Rated 5.0 out of 5.0 by DJandPJ Excellent front desk
We enjoyed our ocean front room and found the staff very nice and professional. I even locked myself out of the room and asked a housekeeper to let me back in. She declined, with a smile, and told me it was against policy....that made me feel more safe knowing they just didn't let anyone into a room. I made a quick trip to the front desk for a new card after answering security questions. We will be back.
October 18, 2013
Rated 5.0 out of 5.0 by Fish83 Great location, wonderful breakfast, super vacation
The location is perfect and right on the beach with a wonderful view of the gulf. The free breakfast was excellent and the staff from the front desk to house keeping to maintenance was very friendly, courteous and responsive. True Southern hospitality. Only complaint was our room was right next to the elevator and the elevator bell rang every time it passed our floor. Sounded like an alarm clock. Nice fitness center and our kids loved the pools and hot tub. Close to lots of family fun and dining. I would highly recommend and would definitely stay there again.
October 17, 2013
Rated 4.0 out of 5.0 by tntoddy Confirm everything in advance
All and all the experience was good but we had requested an early check in and a room upgrade if available. Regretfully neither were honored. My main gripe was when I made the reservation and split the two days with a rewards stay and a paid stay. When I received my confirmation the paid stay had the wrong dates so I called the hotel direct and asked for this to be changed. The gentleman on the phone said everything was good and there was no need for them to send me a revised confirmation, and that is where we had trouble. Around 1:00 following the rewards stay a man came to the room and told my daughter that we were suppose to have already been out of the room and that we had exceeded our stay. We simply had to go down and confirm that we had a "paid stay" for the second night and after a few minutes at the front deck everything was worked out. My only complaint is that instead of calling and asking they cam to the room and said that we were suppose to be gone and that we had exceed our stay. . . .
October 17, 2013
Rated 5.0 out of 5.0 by Aquamama2003 Safe, comfortable, nothing better on the beach!
Attended shrimp fest in October and had a great time at HI on the beach. Able to relax and enjoy gulf front room. Love OBA and will return for sure. Thanks Express OnThe Beach!
October 16, 2013
Rated 3.0 out of 5.0 by stoveman room 217
was told all king gulf front rooms same not true the first room they gave us was in front of malfunctioning ice machine requiring 15 tries to fill bucket a few cubes at a time. balcony door off track & very hard to use even after we put back on track. toilet rocked on floor & hit wall. ceiling moldy & stained. exhaust fan very noisy. was told we could move next day , returned to motel @ six pm nobody knew anything about moving & had to wait for room to be cleaned before moving. this room should be taken out of service until brought up to reputation. asked that someone contact me a week ago , nothing....
October 14, 2013
Rated 4.0 out of 5.0 by Taco03 Overall a great stay
Right on the beach! Staff was very friendly and helpful. Breakfast was also good, just need a few more selections. The only thing we noticed that we didn't like were the smell of the hand towels and big towels. They had a strange odor kind of like the air out of a tire(best way to describe it). Other than that, the five days we had there were great!
October 14, 2013
Rated 5.0 out of 5.0 by Saintelswhere Beautiful beachfront/surroundings / comfortable room/ great service
Although the rooms could use updates, bathroom small.. Each room has a balcony and refrig and micro. And the beach access, beautiful surroundings make it an awesome value for price . The pool area and pool bar are lovely.. Beach loungers avail through service. Breakfast bar provides alot of selections. The bar staff are a bit hovery and the housekeeping called during naps even tho we had do not disturb sign up... To see if we needed anything.. Which was a bit odd, but at least they are attentive! The area around the hotel has awesome restaurants and shopping. A Walmart market and dollar store are blocks away. Orange beach is a bit more upscale than gulf shores and less busy. Highly recommend this place. Try the Greek wonton nachos at live bait or the coconut shrimp from the shrimp basket ;)
October 13, 2013
Rated 5.0 out of 5.0 by jimmy1027 very very comfortable bed
I tried to find out where I could buy one but was told they were especially made for holiday inn. My only gripe was I had an ocean front room and wanted to hear the waves crashing on the beach from my balcony but listened mainly to a water spray into the pool. I know this isn't much but I came for the waves and not the fountain.
October 6, 2013
Rated 5.0 out of 5.0 by gsOK Fun Trip
We enjoyed our stay at the Holiday Inn Express. The staff were all friendly & helpful. We enjoyed being right on the beach and easy beach access.
October 3, 2013
Rated 5.0 out of 5.0 by Shirlo Great view & comfortable room
Our experience in checking in was excellent. The employee behind the counter was very nice and friendly which made us feel welcome. Breakfast was delicious! Don't have anything negative to say about the Holiday Inn Express!
October 3, 2013
Rated 1.0 out of 5.0 by Notatraveler1 Not nice like the pictures show.
I didn't like the hotel at all. I haven't ever stayed with Holiday Inn before and probably won't be staying with them again. I think they show the pictures of the hotel when it was NEW and it needs updating. I booked and paid for 2 nights and left after 1.
October 2, 2013
Rated 5.0 out of 5.0 by brent6637 great stay
This hotel has everything you need to enjoy your stay on the beach. Awesome pool and hot tub and easy beach assess. The staff is super friendly!!!!!!!!!!!! free breakfast in the morning was good with plenty of choices. Only complaint would be the carpet in the room is kinda old and needs replaced. I would definitely stay here again thanks for making our vacation wonderful!!!
October 2, 2013
Rated 4.0 out of 5.0 by Forgetme Over all a very comfortable room
My only complaint is that we were not informed s to the access to the beach at check in
September 30, 2013
Rated 5.0 out of 5.0 by Lee14 Words cannot express...
I cannot begin to express how WONDERFUL our stay was!!!! I had never been to Gulf Shores/ Orange Beach and decided to celebrate my fiance's 50th birthday at this location. Amanda went above and beyond to ensure that he truly enjoyed his weekend!! Our view was breathtaking and serene. We will definitely visit again!
September 30, 2013
Rated 5.0 out of 5.0 Perfect Beach Trip
All I can say is WOW!!! This hotel exceeded my expectations. I was a little hesitant at first to stay in a hotel rather than a condo but after my stay here I know where we will be staying next year!! The breakfast was so good and a perfect way to start the day. The staff was so nice and helpful. The bed was really, really comfortable! I check reviews before I buy/purchase and believe me you will not go wrong staying here. Parking is excellent and you are right on the beach. We did have a oceanview room and we could sit on the balcony and enjoy the smell and sound of the ocean when we weren't down there. Definitely an A++++++ on this hotel. Also, Misty Ann, Director of Sales, is awesome. She can help you book and make everything special and ready for you when you arrive. Kudos Holiday Inn Express Orange Beach!
September 26, 2013
Rated 5.0 out of 5.0 by Stretch80 Friendly and helpful staff
The folks you have working at the Orange Beach Holiday Inn Express are great. Very courteous, helpful and friendly. I had a great stay, although I did really miss the gravy for the biscuits that I normally see at other HI Expresses. Those biscuits are just too hard to eat without gravy.
September 23, 2013
Rated 5.0 out of 5.0 by rtj2013 Great location, great staff
Very impressed with this hotel. Beautiful pool, friendly, helpful staff. Breakfast was great. Would definitely stay here again.
September 22, 2013