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Rated 4.3 out of 5 by 365 reviewers.
Rated 2.0 out of 5.0 by Beautiful Wedding on Beach The hotel was more than accommodating with any request we asked. Unfortunately, the water main at the hotel broke during our stay and rendered all use of water off until late mid morning. This caused major inconvience with wedding guest getting ready for the event. But, the hotel staff provided the best service under these circumstances. Good sense of humor and handled in a professional manner. We were just in the wrong place at the wrong time. I would stay there again...I will just call in advance and see if there are any water problems. November 6, 2014
Rated 5.0 out of 5.0 by outstanding customer service We stopped by Orange Beach on a whim on our way back home. To be honest the 1st night there was not not the best. Were by an exterior door that slammed late into the night and again early in the morning. When we brought this to the attention of Angel, she apologized and changed our room to a different floor and it was delightful! Angle not only corrected the room issue but followed up throughout our stay to be sure all was good. All off the staff we encountered were courteous and helpful and cheerful. The breakfast was not bad, just the same as every other Holiday Inn. We would certainly recommend this hotel to anyone traveling to Orange Beach. November 4, 2014
Rated 4.0 out of 5.0 by Good for children Perfect access to beach. Children enjoyed the pool since it was too cool to swim in the water at the beach. November 4, 2014
Rated 4.0 out of 5.0 by Orange Beach Getaway Great location. We enjoyed staying directly on the beach. Staff was very helpful and attentive to needs. Nice family atmosphere. November 4, 2014
Rated 5.0 out of 5.0 by Great Getaway Great vacation! Room was nice and clean, staff was great, Beds were extremely comfortable. Nice, relaxing getaway! November 4, 2014
Rated 5.0 out of 5.0 by Wonderful room with gret service an a very relaxing atmosphere Our stay at Holiday Inn Express in Orange Beach was, as usual, a very relaxing stay at a hotel with wonderful amenities. We so enjoyed having a delicious breakfast (especally since we did not have to leave the hotel), enjoying the beautful beach (both on the beach and from the balcony) and taking a swim in the beautiful pools and hot tub. November 3, 2014
Rated 5.0 out of 5.0 by great location on beach Great location right on the beach. Our grandkids loved the heated pools. Perfect time to visit Gulf Shores. Weather was perfect. All the staff was very friendly. November 2, 2014
Rated 4.0 out of 5.0 by Graduation on the Beach The hotel location is great. The breakfast and breakfast staff was awesome. The rooms are clean and the cleaning staff was friendly and accommodating. Just don't ask for extra blankets at the front desk. One front desk staff member was so rude to my seventy one year old mother that she almost had her in tears. October 30, 2014
Rated 5.0 out of 5.0 by great birthday present All my son wanted for his birthday was a day at the beach! we were not disappointed! Holiday Inn is right on the beach! we got there and they let us check in early! My son was so happy to be able to stay at such a nice holiday Inn! The staff was so nice! we hope to stay there again soon! The breakfast was wonderful! Holiday Inn keep up the great work! October 29, 2014
Rated 4.0 out of 5.0 by Great Breakfast and beautiful landscape. Amy(the red hair girl) at the front desk was the most pleasant person. She always had a smile and nice words to say. I hope I have the name right. October 29, 2014
Rated 5.0 out of 5.0 by Great Staff, Convient Beach We had a great vacation stay at this hotel.Pool area was clean and always had lots of room. We spent everyday on the beach which was an easy, right outside the hotel. Only complaint was not enough room in the breakfast room to sit to eat. Staff was always helpful and friendly. October 27, 2014
Rated 5.0 out of 5.0 by Relaxing Affordable price, great beach access, clean and comfortable. October 25, 2014
Rated 5.0 out of 5.0 by Great hotel with even greater service!! My husband and I stayed here the weekend of my birthday. This was by far one of the best hotels we have stayed in. Everyone here was so nice and courteous. The hotel was extremely clean and up to date. The room was very quiet and comfortable. Staying here made my birthday even more special!! October 24, 2014
Rated 5.0 out of 5.0 by Stay here in orange beach Awesome hotel! It's on the beach and the pool is open 24hrs a day. One of the best holiday inns I've ever stayed at. Wonderful staff. October 24, 2014
Rated 2.0 out of 5.0 by Bi-Polar? This hotel has a the best location anyone could ask for, beautiful white sand beach. The beds were very comfortable, but I could clearly hear the people in the room above using the toilet at night. The "soft" and "firm" pillows were a great touch, but it was nearly impossible to keep a lot of water from spilling onto the bathroom floor when taking a shower. Carpets were wrinkled, stained and shabby. It was nice to have the breakfast room but it was way below par compared to the other HIX hotels that we stayed in. The pool was good, the elevators failed, having a "pool" bar made the outdoor area feel above par. It's hard to understand why this prime location doesn't have a 12 to 14 floor modern building, up to the standard of other HIX places. All of the staff were absolutely great to us. October 23, 2014
Rated 5.0 out of 5.0 by Awesome view & friendly staff! I hadn't been to the beach in many years, so this was so exciting for me. Myself, my husband and my Mom and Dad went on this vacation and couldn't have asked for any better! Our view from our room was just breathtaking and I miss it everyday! All the staff was so friendly and made us feel welcome and the free breakfast every morning was a nice bonus too! The location was perfect & I was really sad when we had to leave the paradise. October 20, 2014
Rated 1.0 out of 5.0 by Never Again! This hotel is a BIG disappointment for a HIE. I would say this is the worst one that I have ever stayed at. It is very busy and needs to be upgraded. Find somewhere else to stay in Orange Beach. I know that I'll never go back! October 20, 2014
Rated 5.0 out of 5.0 by First time to Orange Beach We loved staying here. Everyone was friendly. Only wish our room faced the beach like I thought I had booked but we could see it from the balcony. October 17, 2014
Rated 3.0 out of 5.0 by could have done better Elevator by our room was not working. Had to use stairs. Housekeeper came by room and since we were in there, she said I'm sorry and walked out. Never saw her again that day. Several times had to catch housekeeper in hallway to ask for more towels or to come to our room to pick up the ones we used. Wi fi code changed during stay and we were not informed that it changed. Beds were comfortable, and hotel was clean overall. We would come again, but not satisfied with current rude employees. October 17, 2014
Rated 5.0 out of 5.0 by nice stay The stay was very nice, the hotel overall is very good and clean. We did not have an ocean view, as we'd like to have. The breakfast area was VERY crowded, but their was some type of convention or meeting. We got our food and took it to our room to eat. October 16, 2014
Rated 4.0 out of 5.0 by Great staff and good location We have stayed here a few times and staff work hard and are friendly. Good location and well maintained. October 16, 2014
Rated 5.0 out of 5.0 by Great view Very comfortable room and friendly staff. Hotel right on the beach so very convenient to swim. Have stayed here before and always try to stay here for the Shrimp Festival. October 16, 2014
Rated 5.0 out of 5.0 by October getaway It was a wonderful, first time to visit Orange Beach. The Hotel was as advertised. Will certainly go again October 15, 2014
Rated 5.0 out of 5.0 by Very friendly The hotel staff, bartender, and maintenance were great. The AC leaked a little in our room, but it worked so it never slowed us down. We really enjoyed this hotel and will definitely be back again October 15, 2014
Rated 4.0 out of 5.0 by Fall Break Enjoyed our stay on the Beach at HolidayInn Express, I would stay there again. Being on the beach and the full breakfast available each morning was a bonus. Appeared to be a good place for small families or couples to relax and enjoy the Ocean. October 11, 2014
Rated 5.0 out of 5.0 by Great getaway Our visit was a short family getaway - we had 3 generations with various needs and expectations. The hotel fit every need. The staff was very helpful, everything was very clean. We all enjoyed our stay. October 11, 2014
Rated 5.0 out of 5.0 by Bed was not very comfortable, carpet did not seem clean, however staff was excellent I expected nicer room, since we were in Orange Beach, surrounded by nice condo's. The bed was not firm, and the carpet did not seem clean in the room. There were double sinks in the bathroom,which was nice, but there was a light bulb out over one of the sinks, which was mentioned to the desk clerk, and was never replaced. The toilet was coming loose from the floor, and every time you sat on it, it moved. The shower curtain was still wet from the previous guests, and there was pink mold, around the tub edges. We had to request toilet paper x1, and there were no hand towels upon arrival to our room on the first day there. The furniture (chairs and couch) were stained, and the other furniture had not been upgraded, compared to all the other Holiday Inn's we have stayed in. The staff, however, was excellent, which made the stay somewhat better. Pool was nice. Grounds were nice. Lobby furniture also needs upgraded. October 10, 2014
Rated 5.0 out of 5.0 by Right on the Beach Fantastic location for those looking to be on the beach. Easy access to the beach and friendly assistance for beach chair and umbrella service. The pool is excellent and very well maintained (It was a nice place to relax when not on the beach). The section of beach is awesome and offers a great opportunity for collecting shells. This beach is a little more natural and not as groomed as Fort Walton. The room was very accommodating and provided plenty of space for us to relax. The entire Staff is very friendly and they always said 'Hey' with a smile. Breakfast offered many options. My recommendation is to include some biscuits and gravy, as that is my expectation of a Southern breakfast staple. October 8, 2014
Rated 5.0 out of 5.0 by great service Amanda and Angel were great!! The beach was great great great great great great great! October 7, 2014
Rated 5.0 out of 5.0 by a wonderful family weekend for a short stay(weekend) we made a lifetime of memories! A special "Thank you"! to Dominique-who made the stay exceptional! The whole staff was great but she made us feel like royalty and family all in one-can't wait to return! The room, breakfast, beach and amenities also great, And yes-we loved the bar (mark) and pool! Thanks again and see you soon! October 7, 2014
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