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Rated 4.3 out of 5 by 261 reviewers.
Rated 2.0 out of 5.0 by Filthy room, dirty towels, very loud, checked out early Filthy room, dirty towels, very loud, checked out early July 8, 2014
Rated 5.0 out of 5.0 by Family type service and GREAT PRICE Belated review, but wonderful memories. January half price offer for week, friendly staff and good choices at free breakfast. While we came to Orange Beach to escape the cold of was still colder than Alabama usually. Measurable ice hit the roads while we were there. Roads closed, schools closed...Staff allowed employees and family to stay (great employer move, IMO) and provided cookies and hot chocolate for guests in p.m. Distance to beach 20 ft max, but still needed winter coats to enjoy. Variety of restaurants nearby and desk personnel familiar with recommendations. We chose to use Holiday Inn Express sites on our way back because of the friendliness of the staff here. I left something in the room; housekeeping turned it in and manager mailed it back expeditiously. July 7, 2014
Rated 5.0 out of 5.0 by Awesome pool and breakfast! Three years in a row, and we still love this place! Everyone is super nice and helpful. The entire place is very clean. The pool is totally cool, according to my 5 year old grandson. And the breakfast provided each morning is awesome! July 6, 2014
Rated 5.0 out of 5.0 by Great place to stay! Our family was very pleased with just about every aspect of this motel. The staff was extremely helpful. The location to the beach, and easy access to other venues was superb! The pool area was wonderful! The continental breakfast was far superior to most motels meals served. The rooms were very clean and comfortable. The staff was always on the move keeping the place clean and looking after the guest's needs. We definitely recommend this motel and we would readily stay there again! Considering the time of the year and on the beach location, this motel was priced in line with similar properties. We certainly got more than our money's worth and really enjoyed our stay. July 4, 2014
Rated 2.0 out of 5.0 by high priced rooms Poor rooms need to be up dated. Poor breakfast. Turkey Sausage served. Not good. Place needs to be remodeled. Staff was very friendly. The place on the beach is excellent. Pool very good. July 3, 2014
Rated 1.0 out of 5.0 by dream vacation fiasco check in should have been an easy peasy process but wasn't. Gulf facing room was given away and the only way to get what I reserved 3 months prior was to elict the managers help. Several phone calls back and forth and finally given the original promised room for the last two nights of our vacation. Wish it had been different because the hotel and beach location is perfect and the staff is very nice as everyone seems to be in Orange Beach. July 1, 2014
Rated 5.0 out of 5.0 by Wonderful pool area and easy beach access I can't say enough about the pool area which is where we spent most of our days. The housekeeping staff were excellent-they always had our room clean and ready by the time we returned to our room. However, it would help immensely if all the staff could speak English. The breakfast met all of our needs, there were three of us and we were all three satisfied with the breakfast served. The property itself was beautiful-the landscaping was beautiful. June 30, 2014
Rated 4.0 out of 5.0 by Elevators My only problem was with the elevator waits.I don't know if it is possible to retrofit this hotel with a service elevator. June 30, 2014
Rated 5.0 out of 5.0 by Beach Vacation The hotel was great!, Awesome pool. Great, hot, fresh breakfast. Rooms are nice. Beach was beautiful. Wonderful place to go on vacation. June 27, 2014
Rated 3.0 out of 5.0 by Good and Bad This was the 1st Holiday Inn Express that I was very disappointed with. Upon arriving there was no one at the front desk. However I could hear several females (at least 2) in the back laughing and talking. I waited for at least a minute. Although that is not a long time it's not how I expected to be greeted. Thumbs down to the front desk! The outside of the hotel looks fine...but once in my room I realized it was an old hotel. The rooms are small. We could hear the ppl in the next room pretty clear. Our balcony was very small and only had 1 chair and our reservation was for 4 adults. Also, we were furnished with only 4 wash clothes (again, our reservation was for 4). The tissue box had only 1 tissue left in it on the day we arrived. That should have been changed out before we checked in or at least there should have been a extra box in our room. Breakfast was nice but I would suggest that you move the juice machine to the end of the breakfast line rather than at the beginning. If I wasn't getting the room for free by using my IHG points I would not have stayed at this hotel. It's very pricing for an old hotel. June 26, 2014
Rated 5.0 out of 5.0 by Home away from home Excellent hotel. The rates are reasonable due to economy being bad and the staff were so polite. This is definitely the place to stay. Bed is comfortable and slept well! Breakfast was great with a great variety. Pool is clean and great beach access. June 25, 2014
Rated 5.0 out of 5.0 by Great Beach and hotel was clean the stay was great and i loved the beach, enjoyed the crab boil at the pool, the people visiting the hotel were very nice and i encountered no problems, i would visit again June 25, 2014
Rated 4.0 out of 5.0 by Great Location and Friendly Staff Motel is one of my favorite places to stay in the world. Great access to the Beach and a beautiful pool. Breakfast are always very good and the staff keep it well stock and are very attentive to the needs of their customer.Front desk staff are friendly and warm and very helpful on local information. June 25, 2014
Rated 5.0 out of 5.0 by Orange Beach Rules! Great stay on points, clean room, good breakfast, short walk to beach, nice pools, Dominique at the front desk was great! Coming back soon. June 23, 2014
Rated 5.0 out of 5.0 by Awesome stay! Loved this hotel! The staff was awesome, especially Dominique and Zach, so friendly, knowledgeable, attentive and complimentary! The room was clean, nice modern, great bed and pillows and great TV selection! Breakfast was great, fresh, hot and they kept bringing out fresh food! The pool and bar were awesome and the location of the hotel was close to lots of eating places. We were really only there for the beach and to relax so didn't need to go far from the property! The maintenance and housekeeping were friendly and attentive. Hotels on the beach are always pricey so I was glad to get ALOT of the this place and will return! June 23, 2014
Rated 5.0 out of 5.0 by Great service People like Zac at front desk and Shalonda from housekeeping makes this a great place to stay. June 22, 2014
Rated 5.0 out of 5.0 by excellent hotel on the beach Staff very friendly, room very nice and comfortable. Beach access excellent and views are gorgeous. If I go back to Orange Beach I will definitely stay here again. June 22, 2014
Rated 5.0 out of 5.0 by Great service Best stay ever! When we arrived a couple hours early we were able to check in early, and then told we could check out late on our last day. The breakfast was very good every morning. All the staff was very nice especially James, always had something nice to say and he would end his conversation with enjoy your stay.On the beach Denton was very good always checking to see if you needed anything and keeping beach clean. June 22, 2014
Rated 1.0 out of 5.0 by terrible Priced to high, the beds were uncomfortable. Asked for a wakeup call and never got it. Not enough parking. No one offered any info on were to go or what to do, like what direction our room was in were the best place to park,etc June 22, 2014
Rated 3.0 out of 5.0 by Bad experience Rooms not cleaned at check in, Long wait to check in and long wait after check in for room to be cleaned. It was almost 5:30 pm before we got our room and check in was 4:00 pm. Only one chair on balcony and Red drink stain on carpet. June 20, 2014
Rated 3.0 out of 5.0 by On the beach, downhill from there Ok overpriced older hotel good location. If you like older HI's you will like this place. June 20, 2014
Rated 5.0 out of 5.0 by Wonderful visit!! Thank you to all of the staff for a pleasant stay. The bed was AMAZING! AWESOME BEACH FRONT VIEW ON THE 5TH FLOOR. Outstanding choices for breakfast! The morning desk staff and Zach along with Benjamin go above and beyond great customer satisfaction. Thanks again. June 18, 2014
Rated 4.0 out of 5.0 by Family Beach Vacation We had a great time in Orange Beach. I was looking for a hotel on the beach with convenient access to the beach as well as a swimming pool. If you're familiar with Holiday Inn Express then you will know what to expect, nice clean rooms, free breakfast in the morning, small exercise room, the usual. The swimming pool is larger than most Holiday Inn Express and has a hot tub. Our only negative was the 3 rooms that allow smoking on the 3rd floor. We asked for non smoking which we were granted, but it was right next to a smoking room and if you've ever been to Vegas it smelled similar. After one night we asked to change rooms and were easily moved onto another floor. The problem was corrected. I would recommend this hotel for your family vacation. Its nice, clean, simple, and incredibly convenient with the beach right in its backyard! June 17, 2014
Rated 2.0 out of 5.0 by Not worth the price My boyfriend and I are under 21. When I reserved the room I was told a parent could call and verify information upon arrival. Once we got to the hotel we were then informed about a $500 deposit that would be returned to us once we checked out. Thankfully we had the extra money or we would have been in a bind. It was very inconvenient to not know about this ahead of time. We also got a horrible room. It was in the first floor with a view of the parking lot. We heard every thing that passed through the halls the walls were paper thin. The maid came once in our 4 day stay. We had to ask for clean towels or we wouldn't get them. The pillows were nice and breakfast was good. Don't stay here we paid too much and I was not pleased! June 16, 2014
Rated 2.0 out of 5.0 by This place has really changed. Stayed at this property before and had an excellent experience, but something has really changed here. My parents did not get into their room until after 6 PM the day they arrived. We made our reservations in January, booking my wife and I and our 3 children and requested a roll away bed with our reservation. We never got the roll away, and I spent the first night sleeping in a beach chair. My son slept in my parents room the rest of the stay. We never did get the bed, but we when we left found we had been charged for it. The only person who could correct our bill was the manager, who would not be in until after we had left. We were told she would call us to straighten out our bill. It's been 5 days now and we still have not heard from her. This was typical of the service we got and saw here. Everyone was very friendly, but just couldn't seem to get anything done. Our room was not cleaned until the 3rd day we were there and we had to go to the front desk to get clean towels. We have been priority club members for several years and have always been greeted with a welcome bag. Not here. I wouldn't be surprised if we don't even get our points from this hotel. This is a great place to stay if you just want to go to the beach and don't actually need anything from the hotel. I probably would not stay here again. June 16, 2014
Rated 5.0 out of 5.0 by Service was great We enjoyed our stay at this hotel. The staff was very nice from the front desk to the housekeeping. They were all very friendly and very accommodating. We will be pleased to stay here next year. June 16, 2014
Rated 5.0 out of 5.0 by Fantastic! We had a wonderful time at our stay at the Holiday Inn Express in Orange Beach. The staff was incredibly friendly, helpful, and such a joy to be around. We must mention Dominique and the other woman (sorry, can't remember her name) on night duty at the front desk, Billy and Marcello at the bar, and Denton at the beach. They were all great. We are definitely returning next year for a longer stay. Worth the price to get the gulf side balcony view. The shore is beautiful. June 16, 2014
Rated 5.0 out of 5.0 by Friendly staff Room was clean. Beds comfortable. All the staff was friendly and helpful. Great hot breakfast. Lots of choices cereal, rolls, eggs, pancakes, bagels, bacon, sausage. oatmeal, coffees, juices, gravy and biscuits and MORE. Clean eating area. the pool was great. Right on the beach. Great place to stay. June 15, 2014
Rated 5.0 out of 5.0 by Great beach access and Friendly Staff I loved this hotel. The hot breakfast was very good, beds were comfortable, friendly staff and clean rooms. The pool area and bar were amazing and beach access was perfect. I will return to this exact location next year. June 14, 2014
Rated 5.0 out of 5.0 by Friendly and Professional Staff! The general manager of this facility has trained the staff well! They are genuinely happy and do everything possible to make the guests feel at home. Here are some highlights: Clean facility/grounds and clean rooms, updated/modern furnishings, great water pressure with ample hot water, comfortable and clean beds, easy pool and beach access and a very professional and outgoing staff. The staff is constantly cleaning up after sandy beach guests and never complain! No stay is perfect and the only negative I can note is the Internet service was inconsistent, unreliable and s-l-o-w. June 14, 2014
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