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Rated 4.4 out of 5 by 340 reviewers.
Rated 5.0 out of 5.0 by Great getaway Our visit was a short family getaway - we had 3 generations with various needs and expectations. The hotel fit every need. The staff was very helpful, everything was very clean. We all enjoyed our stay. October 11, 2014
Rated 5.0 out of 5.0 by Bed was not very comfortable, carpet did not seem clean, however staff was excellent I expected nicer room, since we were in Orange Beach, surrounded by nice condo's. The bed was not firm, and the carpet did not seem clean in the room. There were double sinks in the bathroom,which was nice, but there was a light bulb out over one of the sinks, which was mentioned to the desk clerk, and was never replaced. The toilet was coming loose from the floor, and every time you sat on it, it moved. The shower curtain was still wet from the previous guests, and there was pink mold, around the tub edges. We had to request toilet paper x1, and there were no hand towels upon arrival to our room on the first day there. The furniture (chairs and couch) were stained, and the other furniture had not been upgraded, compared to all the other Holiday Inn's we have stayed in. The staff, however, was excellent, which made the stay somewhat better. Pool was nice. Grounds were nice. Lobby furniture also needs upgraded. October 10, 2014
Rated 5.0 out of 5.0 by Right on the Beach Fantastic location for those looking to be on the beach. Easy access to the beach and friendly assistance for beach chair and umbrella service. The pool is excellent and very well maintained (It was a nice place to relax when not on the beach). The section of beach is awesome and offers a great opportunity for collecting shells. This beach is a little more natural and not as groomed as Fort Walton. The room was very accommodating and provided plenty of space for us to relax. The entire Staff is very friendly and they always said 'Hey' with a smile. Breakfast offered many options. My recommendation is to include some biscuits and gravy, as that is my expectation of a Southern breakfast staple. October 8, 2014
Rated 5.0 out of 5.0 by great service Amanda and Angel were great!! The beach was great great great great great great great! October 7, 2014
Rated 5.0 out of 5.0 by a wonderful family weekend for a short stay(weekend) we made a lifetime of memories! A special "Thank you"! to Dominique-who made the stay exceptional! The whole staff was great but she made us feel like royalty and family all in one-can't wait to return! The room, breakfast, beach and amenities also great, And yes-we loved the bar (mark) and pool! Thanks again and see you soon! October 7, 2014
Rated 5.0 out of 5.0 by Fitness center Small and little to no room for floor exercises. Piped in music louder than TV Some machines were missing parts to properly operate October 7, 2014
Rated 5.0 out of 5.0 by Room The room was comfortable but would have liked the same room on a higher floor. We enjoyed our stay and the staff was great. September 30, 2014
Rated 5.0 out of 5.0 by Great location The pool was open 24 hours, the beach access was great, good central location for Gulf Shores/Orange Beach, good continental breakfast and nice staff. September 29, 2014
Rated 5.0 out of 5.0 by Clean, family friendly Nice view of ocean , all staff was nice, areas outside and inside clean and pleasant. I will come again and stay . Thank -you all for making our stay a pleasure from fast easy check in to fast easy accurate check out. September 29, 2014
Rated 5.0 out of 5.0 by Beautiful setting. Friendly staff. We really enjoyed our stay. Our room was clean, nicely equipped with all the conveniences we've come to expect including Wi-Fi, and best of all, contained a balcony that overlooked the beach. The staff was helpful September 28, 2014
Rated 2.0 out of 5.0 by Too Many Problems for the price I paid I live 6 days a week on the road, hotels in every city, and I have Platinum status with other programs, Gold with IHG. This was suppose to be a night away with my wife, 3rd floor allows smoking by the elevator, our room smells like smoke, the hallway smells like smoke, it ruins the floor. I never have problems in other hotels becasue they are non smoking, all night long I was sick and sneezing due to the saturation of cigarette smoke that had contaminated my room. Hot Tube wasn't hot and there was no parking due to a wedding party. Best thing was Dominique, she was very helpful and apologize for everything and got me a parking spot. At a the high dollar we paid, I was very trouble with the place. Again, at least on staff member tried to make it right. Stay somewhere else if you are a non smoker! September 28, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn experince Hotel is comfortable, and very clean. Good breakfast and the best pool on the beach. Hotel staff is excellent and treat you like family. This is the very best hotel I have stayed in , for this location and anywhere else in the world. I went through hotel for my classes until I found this location. I stay here for meetings at least twice a year. Great Location, Great Hotel!! September 28, 2014
Rated 2.0 out of 5.0 by Disappointed This hotel needs a renovation. Cleanliness needs improvement. Room was dated, broken wash basin, and vanity. Did have a good view of the gulf from our room. Next trip to Orange Beach we will choose a different place to stay. September 22, 2014
Rated 4.0 out of 5.0 by Friendly staff - good comfortable bed and kid friendly Hotel was clean with good customer service. Excellent view of beach - good location and convenience to restaurants and shopping. Excellent family hotel. September 19, 2014
Rated 5.0 out of 5.0 by great place to stay great staff loved the pool easy access to beach, rooms clean. Will stay there again. September 18, 2014
Rated 4.0 out of 5.0 by location and great pool front desk staff very nice, easy to get to and visit the area from September 18, 2014
Rated 4.0 out of 5.0 by Affordable and convenient The location of the hotel is convenient (right on the beach). It is affordable right after the labor day holiday when booked early. The pool is big enough to have alot of the guests relax in or by it. The breakfast could use a little work. The pancake machine did not work either of the 3 days we stayed. The area is a bit tight and cluttered. I know these hotels are individually operated but I definitely have had better quality breakfast at other holiday inns. This would not discourage me from coming back, but it definitely can be worked on. September 16, 2014
Rated 5.0 out of 5.0 by Great over all stay Loved it. We would return for another stay. Breakfast was great. The pool and grounds were well taken Care of. September 15, 2014
Rated 5.0 out of 5.0 by excellent weekend stay Although we had unforeseen issues we could not physically check in on friday as was planned. we were able to check in over the phone and arrive the next day (saturday) and got our room without issues. the hotel staff is very friendly and accommodating. the location is excellent, pool was nice. however breakfast and coffee were not so great. we enjoyed our stay and would recommend this place, September 14, 2014
Rated 5.0 out of 5.0 by great get together We enjoyed our stay at the HIE/on the beach, @ Orange Beach, Al. The staff was friendly, the amenities were well maintained, as well as the hotel itself. The breakfast September 14, 2014
Rated 2.0 out of 5.0 by Horrible Staff Here according to the staff, you are not a customer you are a burden. Dirty bathrooms, dirty rugs, messy room upon check-in, rude desk service. The only good thing about this hotel is that it is on a nice quiet part of the beach front. September 14, 2014
Rated 4.0 out of 5.0 by Great location large room Hotel is right on the beach, also has a great pool and hot tub. Room was large , nice balcony. Breakfast was ok - the little muffins were very dry - for free can't really complain. September 11, 2014
Rated 3.0 out of 5.0 by Good Value/Good Room/Great Relaxation We stayed just after Labor Day thus getting to visit the beach during the "off season". This really tamed the crowds. Our Room was nice but small and dated. The bedding and towels were clean and everything seemed to work properly. Breakfast was above average and we enjoyed it each morning of our visit. Front Desk and House Keeping Staff was very friendly and quick to respond to requests. The Maintenance Staff on the other hand wasn't. Our room was on the top floor (6th). The ice machine was dispensing what appeared to be a small bit of mold in each bucket of ice we attempted to retrieve. Despite telling the maintenance staff the issue, it was never corrected. The guys simply depressed the dispense button, didn't see any black specks, and declared nothing wrong. It was a huge inconvenience to hike up and down several flights of stairs our wait for elevators everytime we needed ice. We wished the ice maker would have been thoroughly tested and cleaned during the first night of our trip when we brought it to the staffs attention. Beach and pool area was very pleasing. Pool area was small and could get crowded but it was a very nice area with an outdoor bar and hammocks. Bottom line...very good hotel and we will visit again. Would have scored better if it wasn't for he health and sanitization issue with the ice maker. September 10, 2014
Rated 3.0 out of 5.0 by Good experience but not a good view Overall good experience . Only one complaint if you have gulf front rooms that r available in the middle section of the hotel, please give guest those rooms first (better view of pool and ocean) instead of placing them in one of the end rooms. NOT COOL!!! September 9, 2014
Rated 5.0 out of 5.0 by Good breakfast selection and enjoyed the coffee served all day. Great place to stay and enjoy a relaxing vacation and the ocean. Will be back 3rd week in October and 4 days Thanksgiving Holiday with our granddaughter. Only con was we rented the beach chairs. T he first day the girl was great very helpful and there when we needed the unbrella changed. The second day she put up the umbrella at 8:00 and from 10:00 till 4:00 we did see her again. September 8, 2014
Rated 5.0 out of 5.0 by Walter Staff was TOP Notch. Room was on the first floor and a little loud, at times, with so many people going by. Room was very clean. September 7, 2014
Rated 5.0 out of 5.0 by Comfortable Room and Great Service I found my room to be clean and comfortable and the Service of the entire Staff was above average. My stay was during a Holiday Weekend which drove the cost way up, but that was expected. Still better than when comparing with other comparable hotels in the area. September 5, 2014
Rated 3.0 out of 5.0 by Not to sure how we liked it... Ok, first the positives. Great location. Nice pool with easy beach access and a cool bartender. Negatives. The night staff has poor handover to the day staff. I found the night staff very rude and full of promises that they did not come through with. When my room was not cleaned they asked me what I wanted them to do as the cleaning staff had already left for the day. My response was very calm but direct stating that I wanted my room cleaned as I am paying a premium on a holliday weekend. I was immediately accused of being "Aggressive" with them. This happened the next day as well when they made charges to a credit card that I did not want charged. We will be researching different hotels next time. I would stay here again but it is not a sure thing. September 4, 2014
Rated 5.0 out of 5.0 by August 2014 The entire staff was friendly and very helpful during our stay. I was very pleased with the breakfast process and the employees did an excellent job keeping up with a holiday crowd. Overall experience was excellent. Keep up the good work. September 3, 2014
Rated 5.0 out of 5.0 by excellent stay we had a great time here, it really exceeded our expectations September 2, 2014
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